Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 8th Won Auction under the premise I was buying from a ***************** via ********************************** platform. After the Auction all the documents had Iron Planet. Ive been trying to get the title since the date of Purchase.I want the Title to my Truck so that I can use it.

• Initial Complaint

  Date:05/30/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle on April 1, 2025 with payment and shipping completed and delivery of the unit taken in April 12, 2025. I completed the necessary paperwork as a buyer on April 14, 2025. I was advised that the state the vehicle was purchased in had 24 days from purchase to process the title but that I should have the title by April 24, 2025. I had not received the title or any follow up by May 16, 2025 so called the company to follow up. I was advised that there was a title hold on the transaction but that I should have the title within a week to ten days. I requested a bill of sale to register the unit in my home state while waiting for the process to complete and was told a bill of sale would be requested and I would receive and email confirmation. No response has been received from the company. Follow up calls and voicemails to the company have been ignored or met with excuses and delay tactics but I have had no resolution to the situation or response from the company. The state I am requires registration of a vehicle within sixty days of purchase before penalties and late fees are assessed. Today is May 30, 2025 and the sixty day limit is up. To date, I have not received a bill of sale, a title or any follow up from IronPlanet.

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a 2008 **** Granite triaxle dump truck from Iron Planet last week 3/18/25. The truck was ***orted to be in good working order garanteed by their ******************* I took the ***ort at face value and basically ended up w a truck that wouldn't begin to pass a DOT inspection. I call Iron Planet immediately when I saw the problems and their *** said that I could not leave the truck there or it would be considered "abandoned" and would be resold and that there was no way to reach anyone about a dispute via phone and only through a dispute from. So I ***laced a few parts and "limped" it to our yard. Now the dispute manager claims that I voided the ****************** by removing from the yard and taking with me. Totally unprofessional. I will not do further business with a company like this. I would also highly recommend others to look elsewhere for trucks and equipment.

  Business Response

  Date: 04/07/2025

  Regarding the complaint:

  We have ICA (iron clad assurance) to protect the buyer in situations like this. After reviewing the case it seemed their was a miscommunication or the buyer did not want to follow the necessary steps to dispute the item. The dispute team would have to review this case and have the final say on whether the buyer is eligible for a refund 

• Initial Complaint

  Date:01/11/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a cat 272c skid steer relying heavily on iron planets iron clad assurance meaning they have inspected the machine and have given their best opinion on conditions and if its drastically different they will stand by the inspection. I have done this several tiling with no issues before until this purchase. First issue after purchasing I could not get any reliable onsite contact to schedule pickup and ended up sending 2 different shippers to pick up blindly because after numerous attempts of contacting iron planet they were no help. First truck turned around due to lack of support, second truck was willing to figure it out. Second and biggest issue is the machine was rated as operational for its age and hours and not in immediate repair. That is definitely not the case, the shipper had lots of issues loading due to a failure in the drive terrain and once delivered it was obvious in less that ******************************************************* operable condition and needed immediate repair. I filled a claim on iron clads assurance policy and was denied. I called to talk to the manager that denied it *** ******, he was immediately disrespectful and would not listen or talk to me. Kept telling me that I waited to long and I violated the iron clad assurance policy because I started working on the machine, even though the claim form requested proof that repairs were needed, cost, and requested resolution. Hard to do that without working on it. Then he told me I had the machine for 21 days which was not the case, it had been that long since purchased, but due to lack of support to pick up I only had the machine 4 days before I filed claim. He then told me you got a good enough deal that, you can make the repairs on your own, its not a warranty. I have tried calling iron planet a few times to try and talk to someone else and get put on hold for hours to just get hung up on. I have spent countless time looking used parts striking out. New costs $6400

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/16/2024 I purchased a Skid Steer on auction for $27,000. They were supposed to inspect it and they state they have an Iron Clad guarantee. I filed a complaint at the end of September for fraudulent damaged that was intentionality covered up by the seller, (Not Iron Planet) they were simply the auction house that inspected and facilitated the transaction. They said they would get back to me and have not. I have emailed them three times now they will not send me the title it has been two months.

  Business Response

  Date: 12/02/2024

  Upon review, we confirmed that the customer submitted a dispute, which was reviewed by our Inspection Disputes team. After a investigation, the team determined that the dispute could not be approved. This decision was based on information provided by the customer, which indicated that the machine was operated for 11 hours without oil being added after delivery and while in the customer's possession. This dispute request was closed as of 9/29/24.

• Initial Complaint

  Date:07/24/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased item# ******** from the July 9th auction. I promptly paid all fees, to include shipping fees. I was, within 24 hrs, given a ***** shipping tracking number(276856473983). The status for the tracking number is "Label created" its been "Label created" for over 2 weeks now.I contacted the company multiple time and submitted several "Contact Us" inquiries. Today I was able to speak with someone, they took my information and contacted me back. They stated that the item was shipped on the 19th and that ***** probably hasn't scanned the item. This was left on my voicemail. I was also told in the voicemail that I would need to contact ***** for all further inquires. ***** will no give me any information other that they have not received the package and that they are still awaiting the item, "Label Created".I contacted the company again and am just getting the run around. I have not received one response to my inquires.I paid for a product please either send it, find it or return my money.

  Business Response

  Date: 08/01/2024

  We reviewed the customers concerns and contacted ***** for additional information. As of 07/29/24 we filed a claim with ***** since they have not yet been able to locate the package. Once a final decision is made we will move forward with getting our customer his item or issuing a full refund if the item is not available. As this is an on going investigation we have offered the customer a credit to cover the shipping costs for this item. We have contacted the customer and will continue to follow up with him until the issue is resolved. 

• Initial Complaint

  Date:02/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a hydraulic excavator from IronPlanet. The main hydraulic is bad and was professionally bypassed to sell the machine to cover up the damage I have spent thousands of dollars trying to fix this machine.

  Business Response

  Date: 02/12/2024

  Our dispute team reviewed and reached out to the buyer requesting additional information. The dispute team is now working with the seller along with this additional information to further verify the issues on this piece of equipment.

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle was purchased at auction with Iron Clad warranty upon arrival traveling from **** to **** the vehicle was sold from a 3rd party storage lot very inconvenient to pick up. arrived and vehicle would not start had to call AAA to diagnose and make the vehicle operational unable to restore headlights on site and ended up driving **** miles back home with check engine light and only one head lamp. took the vehicle to shop for diagnosis and filed complaint with Iron Planet ******* closed out the dispute before allowing for me to submit the cost of repairs. when I contacted him with the information he did not respond. this was a 2013 Jeep Patriot Vin ***************** cost to repair ****** this expense would have been much higher had I not traveled to pick the vehicle up and could have been a complete loss

  Business Response

  Date: 02/12/2024

  Our disputes team received and reviewed the buyers claim for his purchased item. Our disputes team requested receipts for diagnostic charges the buyer may have acquired before transporting the item. Due to us not receiving a follow up from the customer within the allotted time the dispute was closed and the customer was notified as to why. We have followed up with our disputes team and they have confirmed after reviewing the receipts to issue a partial reimbursement to the customer. Customer has been notified. 

  Customer Answer

  Date: 02/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon pickup of the item I had won it was noted that a significant amount of damage was not represented in photos of the item. The photos were taken in such a way that it cropped out the damages. Additionally the year of the item listed was not correct upon further investigation. Numerous attempts have been made to contact customer service and file a claim with the in house insurance provider that is supposed to cover any unexpected damages ( ironclad insurance. ). No one has responded to phone calls and emails, the damages excide over $6000.

  Business Response

  Date: 02/06/2024

  Hello,
  
  I am looking to provide an update on this matter. During the time of the complain, we have record that the customer contact our customer service team with the details on his purchase, and case was created for the customer to complete an item dispute. An agent also informed the customer that some of the complaints were shown in the pictures for all customer to view before submitting a bid, and some were not covered by the IronClad Assurance. 
  
  Best regards,
  

  
  

• Initial Complaint

  Date:12/22/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased an auctioned item site unseen, and the auctioneer lied about the actual mileage of the **** Deere gator. They lied in the description as to the mileage on the equipment. Supposed to be **** miles and it had **** miles, huge difference.