Important information
- Customer Complaint:
Blackhawk Network Holdings Inc. came to BBB’s attention in January 2009. A review of complaints was completed in October 2024.
Consumers are encouraged to review the links below for assistance with gift card questions. Because the terms of use may be subject to change, BBB encourages consumers to read the terms of service and the card order agreement using the links provided. Important sections to read are the company’s rights, fee’s that may be associated with your card and fraud abuse.
https://blackhawknetwork.com/lets-talk/faq#user=allhttps://blackhawknetwork.com/card-order-agreement
https://blackhawknetwork.com/terms-use
Complaints
This profile includes complaints for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,124 total complaints in the last 3 years.
- 390 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/03/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My name is ***************************** and I am filing a complaint with Blackhawk Holdings **** located in **********, **********. This complaint involves a replacement gift card in the amount of $511.17 ( $526.17 - $15.00 appeasement fee = $511.17 ). Case number CS8569477 in regards to this matter was filed on Oct 24, 2022. The original gift card I had was a reward card that had a remaining balance of $526.17 before it expired on Sept 30, 2022. I didn't realize the old card had expired that soon. I called customer service on Oct 24, 2022 and asked if they could reissue me a new card with that remaining balance. They sent me an email, which I have proof of below in the uploaded files, stating that because it was a reward card, they could not reissue me a replacement card, but that they would make a one time exception with a $15.00 appeasement fee bringing the new card balance to $511.17. They said they could not waiver the appeasement fee, and that in order to receive my new replacement card of $511.17 I would need to reply to their email and authorize and approve the offer. I did just what they said, and I have proof of the reply email I sent them in the uploaded files below. I also included front and back copies of the old expired card for your convenience. It said in the email that it would take about 20 days for me to receive my new card. The email came from *** A who apparently is a customer service specialist with **********************. ********************** I assume must be a subsidiary or an associate with Blackhawk Holdings, **** A few days later I called them back, I believe on Oct 28, 2022 just to confirm if they received my reply email telling them that I approved the $15.00 appeasement fee offer, and they said my email was acknowledged and that I should receive my new replacement card by the end of November. On November 30, the last day of the month, I called them back in regards to case number CS8569477, and I explained to them that I never received my replacement card, and I wanted to know if perhaps it had been just recently mailed out shortly after Thanksgiving. So I never received the replacement card from them. They said that they could not look into case number CS8569477 because the case was resolved and closed. I was very angry and told them that is simply not true and that I never received the card. I told them I hope a postal carrier or a thief didn't intercept my mail, steal the card, and use the funds without my authorization! I wanted them to look into that. They said they would have to file another case number to look into the old case number. The new case number filed on November 30, 2022 is CS8893675 which is in regards to the old case number CS8569477 which they said was resolved. Please note in the copy of the email below that they sent me was an old email from Oct 24, 2022 which shows at the bottom of the page that case number CS8569477 was pending at that time. When I called on November 30, 2022 they said it was closed. When I spoke to them on November 30, they also said that the main office would reply by sending an email to my email in regards to the new case number CS8893675 within 24 to 48 hours, which would make it no later than Dec 2, 2022. It is now already Dec 2, and they never replied to the new case number. I am furious with Blackhawk Holdings, **** that they never sent my new card, which makes it a bunch of bs that the case is resolved and closed, and they never replied to the new case number within 48 hours which is extremely rude and totally uncalled for. This is totally unacceptible business practice, and I not only demand a big apology from the business for their rudeness, but I would also like them to reissue me a new card, and this time not send it to me regular mail, but either certified mail, *** or ***** with a tracking number on it. I also would like to get a legal investigation from the bbb legal team involved if I don't receive my new card.Customer Answer
Date: 12/06/2022
This is *****************************. I just wanted to let you know that case number ******** is resolved and no further action is needed. I heard back from the business yesterday. Please close this case immediately. Thank You.
Sincerely,*****************************Initial Complaint
Date:12/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a $1000 IKEA gift card on 04/27/2022. But I found out that it has already been cashed by someone else when I was about to use it a few days ago. It was found that someone ********* two purchases using this gift card on 04/30 and 05/15, respectively, which used up all the money on that card.I tried to contact IKEA for multiple times, they gave me the number of CashStar, which is a third party company in charge of IKEA giftcard. However, Cashstar told me there was nothing they could do rather than transferring me back to IKEA resolution department. So I was transferred back and forth between IKEA and CashStar, and none of them offer me any solution. They didn't even know if the purchases that stole my money away were made online or in store. I asked the CashStar guy what they were responsible for if they knew so little about the giftcard issues, and I was told that they could only help customers purchasing IKEA giftcards. Meanwhile, IKEA guys kept on telling me that every issue related to giftcards CashStar's duty. Therefore, I'm reaching out to BBB since I experienced a a fraud which CashStar should be responsible for.
Business Response
Date: 12/08/2022
December 8, 2022
Better Business Bureau
Complaint Case: 18517174
RE: ****************
Dear *****,
On December 3, 2022, Blackhawk Networks (Blackhawk) received a complaint from Menghan **** regarding an Ikea gift card that has a zero balance. Blackhawk is the third-party order fulfillment processor for these gift cards.
Because Blackhawk is a third-party order fulfillment processor for these gift cards, we cannot address purchases that *** have been made using the gift card in question. Because we have no visibility into any ordering system Ikea *** have, it is recommended that ************ contact **** to determine what course of action, if any, *** be taken. We sincerely apologize for any inconvenience ************ *** have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to ** with any further questions.
Best Regards,
***********************
Blackhawk Network
Regulatory Complaint Specialist
****, ** 89521
www.BlackhawkNetwork.com
****************************************************Initial Complaint
Date:11/30/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a letter through the mail from black hawk network involving my personal information compromised, or being used in a data breach. Involving my pathward prepaid cards. Or information of mine that was exposed in the data breach. I was involved in the data breach .Business Response
Date: 12/07/2022
December 7, 2022
Better Business Bureau
Complaint Case: 18481618
RE: ***************************
Dear *****,
On November 30, 2022, Blackhawk Networks (Blackhawk) received a complaint from *************************** regarding a letter she received concerning a possible data breach in which her card information was included. Blackhawk is the program manager for Metabank gift cards on their behalf.
In researching this concern,we were unable to locate any gift cards that would have been involved with the data breach. The letter that **************** was sent was as a courtesy, and was one that was sent to every customer we had at that time. Requests were sent via email to **************** for gift card information so we could research more thoroughly,but **************** was unable to recall if any gift cards were within the timeframe mentioned in the letter. We sincerely apologize for any inconvenience *************** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to ** with any further questions.
Best Regards,
***********************
Blackhawk Network
Regulatory Complaint Specialist
****, ** 89521
www.BlackhawkNetwork.com
****************************************************Initial Complaint
Date:11/28/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a $25 card used fraudulently with $0 balance remaining. The company issued a new card number to me but the balance is still zero. They don't reply to my dispute form and act as nothing happen. They make it so difficult to get my money back. They should take responsibility.Business Response
Date: 11/29/2022
November 29, 2022
Better Business Bureau
Complaint Case: 18473401
RE: *****************
Dear ******,
On November 29, 2022, Blackhawk Networks (Blackhawk) received a complaint from ***************** regarding a replacement gift card that was received with a zero balance as a part of a dispute claim for unauthorized charges totaling $25 on a **** gift card.Blackhawk is the program manager of these gift cards on behalf of the issuing bank, MetaBank.
On September 22, 2022, we received a filled-out Dispute Form from ***************** regarding the $25 unauthorized charge. Dispute Case CS0403396 was created, and we began our investigation with the merchant in question to have them either provide documentation supporting the charge or refuting it. As a security precaution,the original gift card was replaced on September 30, 2022.
On October 1, October 11,October 21, October 31, November 10, and November 20, 2022, emails were sent to *** advising that we were still waiting for the merchant to respond. On November 23, 2022, an email was sent to *** advising that a credit for $25 was applied to the replacement gift card. Our records show that there was a successful transaction on November 26, 2022, with the current balance being zero as of November 29, 2022. We sincerely apologize for any inconvenience *** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
***********************
Blackhawk Network
Regulatory Complaint Specialist
****, ** 89521
www.BlackhawkNetwork.com
****************************************************Customer Answer
Date: 11/30/2022
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************Initial Complaint
Date:11/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My cash app and my phone was hacked into and someone drained my cash app account by buying a gift card from this company I called to have The transaction stopped while it was still pending and they refuse to do it now I have no money I cannot pay my rent and Im gonna be homeless all they had to do Lets stop the payment and cancel the card thats it If they see this first thing in the morning Monday, November 28 and fix it Ill give them five stars And put a rave review on here about themBusiness Response
Date: 12/07/2022
December 7, 2022
Better Business Bureau
Complaint Case: 18469083
RE: *********************************
Dear *****,
On November 28, 2022, Blackhawk Networks (Blackhawk) received a complaint from ********************************* regarding a purchase made for a Blackhawk gift card from her CashApp account that she did not authorize.
In researching this concern,we were unable to locate any order information using the email address or by her name. Because we cannot locate any information, we cannot assist with the debit from her CashApp account. In this instance, we recommend having ************************** reach out to the financial institution associated with the payment method on file with her CashApp account for insight as to what can be done to recover any funds that *** have been spent. We sincerely apologize for any inconvenience ************************* *** have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to ** with any further questions.
Best Regards,
***********************
Blackhawk Network
Regulatory Complaint Specialist
****, ** 89521
www.BlackhawkNetwork.com
****************************************************Initial Complaint
Date:11/23/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My family and I underwent COVID testing at ********************* in *************, **, and received three $10 gift cards. These cards unknowingly expired less than a month after being received. The website online suggests that the funds on these cards never expire and that replacement cards can be issued with unused funds at any time. I called the number and requested the unused amount on each card but was told this policy didnt apply to my individual card which seems fraudulent. I request that a check for $30 be mailed to my home.Business Response
Date: 12/05/2022
December 5, 2022
Better Business Bureau
Complaint Case: 18458028
RE: ***********************
Dear *****,
On November 13, 2022, Blackhawk Networks (Blackhawk) received a complaint from *********************** regarding being denied a replacement gift card.
While researching this complaint,the gift cards have an expiration date with the intent to have the funds on the cards used before the printed date. As a one-time courtesy we have reissued the funds from all three gift cards, totaling $27.94, onto one gift card which has been sent to the address ************** provided in this complaint. ************** may use the tracking number 1ZEW97930296950719 on the *** website, www.ups.com, at any time to track the status of the delivery of his replacement gift card We sincerely apologize for any inconvenience ************** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to ** with any further questions.
Best Regards,
***********************
Blackhawk Network
Regulatory Complaint Specialist
****, ** 89521
www.BlackhawkNetwork.com
****************************************************Initial Complaint
Date:11/22/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a giftcard online through giftcards.com and provided the information and my payment and the recipient's name and email address. That was on 11/7/22. My credit card has been charged ;however the recipient has not received the giftcard and every time I email customer service, they say the issue has been "resolved". No it hasn't. I'm out $55.00 and no one is fixing the situation. No one will answer the phone unless you have the 16 digit card you purchased, but I don't have a 16 digit card to provide to them so I'm not getting any help. Literally I get hung up on by the automated service. First time I've ever used this company and will definitely be my last.Business Response
Date: 11/24/2022
November 24, 2022
Better Business Bureau
Complaint Case: 18452466
RE: *************************
Dear *****,
On November 22, 2022, Blackhawk Networks (Blackhawk) received a complaint from ************************* regarding a Giftcards.com order ******** that was not received.
On November 7, 2022 we received an email through the Giftcards.com Online Contact Form from ***************, requesting an invoice for the order that she purchased on the website.Case CS8679618 was created, and on November 8, 2022, we responded, advising that the invoice confirmation was re-sent to the email address used when the order was placed. On November 10, 2022, **************** responded requesting to see what the gift card looked like due to the personalization. On November 14,2022, we received a voicemail from ****************, requesting a callback concerning her Case. On November 16, 2022 an email was sent to **************** requesting a good time to contact her by phone. **************** responded on November 17, 2022, requesting that she be contacted on that date. On November 20, 2022, a confirmation email was sent advising that she would be contacted.
On November 23, 2022, a refund for Order ******** was processed, with the funds being returned back to the method of payment used to place the order within three (3) to five (5) business days, depending on the financial institution in question. We sincerely apologize for any inconvenience **************** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
***********************
Blackhawk Network
Regulatory Complaint Specialist
****, ** 89521
www.BlackhawkNetwork.com
****************************************************Customer Answer
Date: 11/26/2022
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:11/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Oct 14th , ******************************************************* ********** ******* at ******************. The card was for $200.00 and when I attempted to use it it would not cover a payment I wanted to make from it to a business. The card was returning invalid funds. I went onto the website of www.mcgift.giftcardmall.com and saw where there were 3 transactions that were not made by me on 10/19/22, 10/20/22 and 10/26/22. I followed the prompts to file a complaint for fraudulent use by someone other than myself. The provided me a Cardholder Dispute Form which was filled out and returned electronically to the ********************************************* I was informed that my dispute application was received and a dispute case number was assigned to the complaint. Case number originally assigned CS8597696. Since that time they have sent me the same document 3 additional times and assigned a different case number for each. Nothing has been done by this ****************** to assist me. The card is showing closed when I check it online, however I just continue to receive request for additional information that they received the first time I submitted the claim. The dispute form, charges in question and date of the charges, my signature, copy of the front and back of the card along with a statement in writing from me was forwarded. Their process and failure to have you access a human being to state you complaint is a disservice to customers that purchased gift cards in good faith, and have been taken advantage of by some criminal. This company needs to be investigated for operating poorly and not securing customers privilege to use the cards the sale in stores. There was $130.00 in fraudulent charges made on the card and now I'm left without my money and no assistance from Blackhawk or whoever's responsible for refunding me my money.Business Response
Date: 11/30/2022
Tell us why here...November 30, 2022
Better Business Bureau
Complaint Case: 18444887
RE: ***************************
Dear *****,
On November 21, 2022, Blackhawk Networks (Blackhawk) received a complaint from *************************** regarding the dispute process for fraudulent transactions totaling $129.61 on a MasterCard gift card ending in ****. Blackhawk is the program manager for these gift cards on behalf of the issuing bank, MetaBank.
On November 4, 2022, our Dispute Team received a notification to open a Dispute Case on behalf of ***************. Dispute Case DS0421346 was created, and an email was sent with a Dispute Form, requesting that the form be returned with confirmation that the disputed transactions are accurate, that the personal information on the form is correct, that the reason for the dispute is selected, and that the form is signed, either physically or electronically as well as photos of the front and back of the gift card in question. The email also advised **************** that a response was needed within ten (10) business days as well as options on how to submit the form by email and by fax. **************** was also advised to allow thirty (30) to ninety (90) days from the date we receive the filled-out Dispute Form for our investigation with the merchant(s) in question to be completed, as well as an explanation why the investigation takes that long. **************** was also advised that a new gift card was sent on his behalf as a security precaution. On November 11, 2022, a follow up email was sent to ****************, advising that while we had received the Dispute Form, there were portions of it that were not filled out; namely, the reason for the dispute and the signature field. **************** was advised to re-submit the Dispute Form with the missing fields filled in within ten (10) business days so we could begin our investigation. On November 19, 2022, a follow-up email was sent re-requesting photos of the front and back of the gift card in question as well as the filled-out dispute form, advising that we did receive an email without attachments.
On November 22, 2022, we began the chargeback process to attempt to recover the disputed funds from the merchant in question. On November 29, 2022, an email was sent to ****************,advising that the requested documentation was received and that we would be working with the merchant to resolve the dispute. **************** was advised that we must allow the merchant a period of thirty (30) days from the date we received all the required documentation to respond to our requests with documentation of their own to supporting the charge in question. If they fail to provide adequate documentation, or refuse to respond, the dispute may be closed in ******************* favor. We sincerely apologize for any inconvenience **************** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
***********************
Blackhawk Network
Regulatory Complaint Specialist
****, ** 89521
www.BlackhawkNetwork.com
****************************************************Initial Complaint
Date:11/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Blackhawk Network Holdings, Inc. operates a gift card company that is selling fraudulent cards to consumers and allowing the gift cards to redirect to a site similar to there's which then allows them to take your money once the card is activated. It appears they are in cahoots and when you try to regain your money you are not able to get it back. You call their number on the back of the card *********** and you get a person from another country which can be very difficult and gives you a run-around story. You send the necessary documents they request but never see a refund on your money. They have many excuses but no refund. The activation site is www.giftcardmall.com/mygift but the site is automatically redirected to https://mygift.giftcardmall.com/ which is the site that takes the money from the gift card. This is a serious scam and Blackhawk Network Holdings, Inc.need to be held accountable for it's deceptive practices and return the money they stole from peoples purchased gift cards. I have lost over $200.00. I sent everything they asked and never got my money back These are the gift card numbers I purchased and the amount stolen from the card to these nefarious companies or person they have intercepting the money.**************** expiration date 12/30 three digit on back of card 720 Amount stolen $74.99 stolen by a company call SP ZENSERVICES 11/10/2022 - Retailer City: ZENGREENSS.CO ***** I have no idea who this is and never purchased anything from them. I used the card the first time at ******* for $25.00 and when I went to check the balance the money was taken. This is one of the many ways this company is confiscating money from consumers and it is criminal and needs to be reimbursed and reported The other credit cards I purchased and found they stole money was taken after I made a purchased. they stole remainder of money **************** exp ************************* ***** **************** exp ************************** *****Business Response
Date: 11/30/2022
November 30, 2022
Better Business Bureau
Complaint Case: 18443408
RE: *************************
Dear *****,
On November 21, 2022, Blackhawk Networks (Blackhawk) received a complaint from ************************* regarding fraudulent transactions against three gift cards ending ****, ****, and **** respectively.The disputed amounts are as follows: $57 against the gift card ending in ****,$74.99 against the gift card ending in ****, and $43.25 against the gift card ending in ****.
On November 19, 2022, we received a phone call from ************** advising that there were unauthorized charges against the gift cards in her possession. Dispute Cases DS0427109,DS0427110, and DS0427113 were created, and an email was sent with a Dispute Form,requesting photos of the front and back of the gift card, a photo of the purchase receipt or activation receipt, a bank statement if the card had been purchased with a debit or credit card, or a utility or phone **** to validate her name and address if a purchase receipt or activation receipt was unavailable. ************** was also advised that the Dispute Form must be filled out and sent back to us so we may begin our investigation with the merchant or merchants in question within ten (10) business days, to allow thirty (30) to ninety (90) days from the date we receive all required documentation for the investigation to be completed, and options on how to submit the form by email and by fax as well as an explanation why the investigation takes that long. On November 26, 2022, we received photos of the receipt, the back of the gift cards in question, a Photo ID, and ************ letter with **************' name and address as well as the Dispute Form for Dispute Case DS0427109. Within Dispute Case DS0427110 we received photos of the front and back of the gift card, a photo of **************' ID, a receipt, and a ************ letter with **************' name and address. Within Dispute Case DS0427113 we received photos of **************' ID and the same ************ photo as the other two Dispute Cases.
On November 26, 2022, ************* called to inquire about the status of her Dispute Cases, at which time she was advised that we are missing the filled-out Dispute Form for all three Dispute Cases, as well as photos of the card front and back for DS0427113 and a photo of the front of the gift card for Dispute Case DS0427109. As of November 28, 2022, we have not received the requested information to begin the Dispute process with the merchant or merchants in question. Once we have received the requested documentation, we will be happy to begin our investigation. We sincerely apologize for any inconvenience ************** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
***********************
Blackhawk Network
Regulatory Complaint Specialist
****, ** 89521
www.BlackhawkNetwork.com
****************************************************Initial Complaint
Date:11/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to use my $10 prepaid **** gift card on friday afternoon november 18th 2022. It wouldn't work the cashier tried it also there was a big line it was embarrassing. I also called the phone number on back of card they were of no help. It says the card is distributed & serviced by blackhawk network **********, I want a refund or replacement sent to me at ************************* ***************************************************************************Business Response
Date: 11/30/2022
Tell us why here...November 30, 2022
Better Business Bureau
Complaint Case: 18444087
RE: *************************
Dear *****,
On November 21, 2022, Blackhawk Networks (Blackhawk) received a complaint from ************************* regarding a $10 **** gift card that was declined when he attempted to use it.
As of November 30, 2022, we have sent three emails requesting order information/photos of the front and back of the gift card(s) in question so we can research his concern with no response. We invite ************** to use the online Contact Form on the website which was used to place the order so a representative can provide any insight that we may have. We sincerely apologize for any inconvenience ************** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to ** with any further questions.
Best Regards,
***********************
Blackhawk Network
Regulatory Complaint Specialist
****, ** 89521
www.BlackhawkNetwork.com
****************************************************Customer Answer
Date: 11/30/2022
Complaint: 18444087
I am rejecting this response because it was a Cop-Out nothing prevented em from helping me:
Sincerely,
*************************Business Response
Date: 12/01/2022
December 1, 2022
Better Business Bureau
Complaint Case: 18444087
RE: *************************
Dear *****,
On December 1, 2022, Blackhawk Networks (Blackhawk) received a rejection to our response concerning a complaint from ************************* regarding a $10 **** gift card that was declined when he attempted to use it.
As mentioned in our response,three (3) attempts were sent via email to obtain the gift card information as it was not included in the complaint, nor could any information be located in our records using **************** email address, name, and ZIP code for a $10 gift card. We invite ************** to use the online Contact Form on the website associated with the card, or ************** may call the phone number listed on the card itself to speak to our **************** team to address this directly. We sincerely apologize for any inconvenience ************** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to ** with any further questions.
Best Regards,
***********************
Blackhawk Network
Regulatory Complaint Specialist
****, ** 89521
www.BlackhawkNetwork.com
****************************************************Customer Answer
Date: 12/01/2022
Complaint: 18444087
I am rejecting this response because: AWFUL their response was a COP-OUT! nothing prevented them from helping me. I give them an F RATING!
Sincerely,
*************************
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