Business Profile
Internet Marketing Services
Blackhawk Network Holdings, Inc.Headquarters
Reviews
This profile includes reviews for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,986 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromVanessa C
Date: 05/27/2025
5 starsVanessa C
Date: 05/27/2025
They were very helpful in resolving an issue I had with a card. I would recommend them to a friend.
Blackhawk Network Holdings, Inc.
Date: 05/28/2025
Hello Van,Thank you so much for your kind words! We're thrilled to hear that our team was able to assist you and resolve the issue with your card. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your positive experience. We're always here to help whenever you need us.Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromRebecca B
Date: 05/27/2025
5 starsRebecca B
Date: 05/27/2025
Great customer service, easily fixed my issue in a timely manner .Blackhawk Network Holdings, Inc.
Date: 05/28/2025
Hello *******,Thank you so much for your kind words! We're thrilled to hear that our customer service team was able to resolve your issue quickly and efficiently. Providing timely and helpful support is important to us, and it's wonderful to know we met your expectations. We truly appreciate your feedback and your 5-star rating!Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromWilliam C
Date: 05/24/2025
1 starWilliam C
Date: 05/24/2025
When I was cashing in my points that I earned through the Fetch App, I chose the only option for a virtual cash card. When I received the code, I added it to my ****** wallet but every time I tried to use it anywhere, the card would get declined. I tried resolving the issue on the website but decided it would be better to just talk to someone so I called. It turns out, using the card with ****** is apparently "Highly forbidden" and will automatically lock the card. I was given a few options: A. Have them issue me a new one of the same card and I'd have to wait 24 hours for them to complete. B. Have them issue me a Mastercard version instead that I could use with mobile wallets, but I'd have to wait at least 48 hours for them to complete this. C. Order a physical card to be mailed to me, would take weeks. I chose B.The wait time to get a replacement on a card is excessively long. The process seems drawn out and almost a sort of punishment. In my case I was punished for attempting to add a gift card that I earned to my ****** wallet. I didn't see any warnings or rules telling me I shouldn't use it with ******, but when I called to find out why the card was getting declined everywhere, I was basically scolded for not knowing I couldn't use it with ******. Then I had to wait 24 hours to get confirmation that I'd be able to get a new card. Then, another 24 hours to get a 2nd code. And when that 2nd 24 hours was up, I had to call *** to remind them that it had been over 24 hours and I still hadn't received my code. As soon as I did, it was immediately in my box. The key takeaway for me is that I will not choose this card as my prize next time Im cashing out on Fetch. It was way more headache than the $25 it was worth.Blackhawk Network Holdings, Inc.
Date: 05/27/2025
Hello *******,Thank you for taking the time to share your experience. We're very sorry to hear about the frustration you encountered when trying to use your virtual reward card and the delays in resolving the issue. We understand how important it is for you to access your earned funds easily, and we regret any inconvenience caused by the card restrictions and processing times. Your concerns are valid, and we truly appreciate your feedback. A member of our team will be reaching out to you directly to help make this right and ensure your issue is resolved as quickly as possible.Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromRandy F
Date: 05/22/2025
1 starRandy F
Date: 05/22/2025
I received a $100 Amazon eGift card from my employer, but it turned out to be non-functional, issued by the Blackhawk Cardholder Network Team. After $33 in taxes were deducted from my paycheck, I spent hours in frustrating back-and-forth communication, with them suggesting my email might have been hacked or that I used it on a different Amazon account, despite only having one. Blackhawk Cardholder Support acknowledged my frustration but ultimately stated they couldn't resolve my issue, apologizing for their lack of further assistance. In essence, I felt completely disregarded by there service.Blackhawk Network Holdings, Inc.
Date: 05/27/2025
Hello *****,Thank you for sharing your experience, and we're truly sorry to hear about the frustration and inconvenience you've faced. We understand how disappointing it must be to encounter issues redeeming your eGift card, especially after taking all the right steps. Please know that your concerns are important to us, and we want to make this right. A member of our team will be reaching out to you directly to further investigate and work toward a resolution. We appreciate your patience and the opportunity to assist you further.Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromStephanie C
Date: 05/21/2025
1 starStephanie C
Date: 05/21/2025
I am compelled to share my frustrating experience with Giftcards.com regarding a gift card I purchased through a third-party vendor. In February, I bought a $75 gift card as a late Christmas gift for my son. Unfortunately, his phone was disconnected, and was using a wifi calling app which i didnt know and he never received it. When I contacted Giftcards.com to inquire about the transaction using the reference number provided, they informed me that there were no records of my purchase. I also reached out to the third-party vendor, who clarified that they merely facilitate the payment and cannot assist with Giftcards.coms internal issues. This has led to a frustrating back-and-forth since February, with no resolution in sight. Whats more disheartening is that when I requested to speak with a manager at Giftcards.com, I was told that no one was available to help further. I now find myself out of $75 and deeply disappointed, having to purchase another gift card for my son.Blackhawk Network Holdings, Inc.
Date: 05/27/2025
Hello *********,Thank you for bringing this to our attention. We're truly sorry to hear about your frustrating experience and the difficulties you've encountered in trying to resolve the issue with your gift card purchase. We understand how disappointing this situation must be, especially when the gift was intended for your son. Please know that our team is committed to looking into this further and will be reaching out to you directly to help resolve the matter as quickly as possible.Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromTashala B
Date: 05/20/2025
1 starMy son had purchased a **** card from his local post office in December 2024. It was given as a christmas present, after receiving it, it was already expired. My daughter attempt to use it and unfortunately due to it being expired we reached out to the company to get the item replace. Since there was a balance still on the account. We spoke to someone about the expired card on February 23, 2025 and they indicated the problem would be resolved and a replacement card would be sent. We still haven't received the card I proceeded to reach out again to see if we can get a replacement card on March 25, 2025. I spoke to someone else about not receiving the the replacement card we had gotten a confirmation email back in *********** were resolved. They then proceeded to state.They sent an email to me.Regarding needing to send proof of the expired card.I never received an email regarding the next steps.Since the issue was clearly resolved. I sent in the image of the card front and back as requested. Got a confirmation back as of April 7, 2025 stating the problem was resolved. Third time attempting because we still haven't received the replacement card. They informed me that the reason we didn't receive the card is because we didn't send in the pictures front and back of the card. Informed him of time and date of when I sumbit proof. Then he proceeded to state that oh, they sent out another email which I never received needing to confirm a proof or purchase with my sons receipt. Explain to the gentleman, we no longer had the receipt, so he informed me that they sent out another email with additional things that were needing to be submitted for proof. I'm not understanding where the miscommunication is coming from.I am not sending a picture of me holding my id. When I have done, what was asked of me and additional things keep getting added even though the problem stated, it was resolved. I am upset with the personels that have helped me. I am frustrated with the situation.Review fromLeila K
Date: 05/20/2025
1 starI received a prepaid debit card as a class action settlement or from my healthcare incentive program or as a rebate - who knows. I can't remember. Amount was $45. I loaded it on my ****** wallet so I could actually use it. First time I tried to use it, the vendor's card reader wasn't working, so I keyed in the number. Maybe that caused a red flag. No idea. The card stopped working after that. I finally got around to calling these jokers and they said they'd send a new one. Cool. But it never came. Instead, I got an email demanding I send a copy of my ID with current address and utility bill. I asked them to send me an encrypted link - I'm not sending PII through gmail. They just kept asking the same question, ignoring my request for a more secure file sharing. Seems like a ridiculous hassle for $19.40, especially when I didn't have to supply this information in the first place and there was no fraud related to this card. This company *****.Review fromBeej J
Date: 05/12/2025
1 starBeej J
Date: 05/12/2025
I ordered their **** gift card; it came with an offer of using it at certain vendors for a 5% per cent return on purchases, which I never received after using their vendors. Trying to get a live service **** is near impossible with all the senseless voice prompts, finally after being put on hold several minutes with a live **** he then told me with no explanation that this card doesn't offer that. This is in spite of the fact that the written material that comes with the card, and the website for the card says to the contrary that it does offer the 5% back. Avoid this card if at all possible and go for something else.Blackhawk Network Holdings, Inc.
Date: 05/13/2025
Hello Beej,Thank you for taking the time to share your experience. We're truly sorry to hear about the confusion and frustration you encountered regarding the 5% back offer and your difficulty reaching a representative. We understand how important clear communication and reliable service are, and we apologize for any inconvenience this has caused. Our team is currently reviewing your concern and will be reaching out to you directly to address the issue and work toward a resolution.Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromElaine B
Date: 05/12/2025
4 starsElaine B
Date: 05/12/2025
Be honest with all you reports and comments. Answer all questions truthfully.Blackhawk Network Holdings, Inc.
Date: 05/13/2025
Hello ******,Thank you for your feedback. Were sorry to hear that your experience did not fully meet your expectations. At Blackhawk Network, we are committed to honest communication and transparent service, and we appreciate you bringing your concerns to our attention. A member of our team will be reaching out to you directly to better understand your experience and work toward a resolution.Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromPat S
Date: 05/09/2025
1 starPat S
Date: 05/09/2025
They were in charge of sending reward cards for Brightspeed- NEVER received "email issue" but somehow all the other emails get through except the one with the redemption codes!? Then they resolve the issue without resolving it during daytime WORK hours when I am not available. There is NO way to contact them except through their emails??? This seems to be a ripoff all around!!Blackhawk Network Holdings, Inc.
Date: 05/12/2025
Dear ***,Thank you for taking the time to share your concerns. We sincerely regret the inconvenience and frustration you've experienced while trying to redeem your Brightspeed reward card. We understand how important it is for our communication channels and delivery processes to be reliable and accessible, and were sorry to hear that this has not been your experience. Please know that we are committed to resolving this matter. If you haven't already done so, we encourage you to respond directly to our outreach or contact our support team so we can assist further. Your feedback is invaluable in helping us improve.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.