Reviews
This profile includes reviews for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,991 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromMichelle M
Date: 03/09/2023
1 starMichelle M
Date: 03/09/2023
This company is scam, they put expiration dates on their cards which is against the law and make it extremely difficult to contact them. I lost $88 even though they claim on their site they will extend the expiration date if you contact them. I recommend NEVER getting a gift card through them.
Blackhawk Network Holdings, Inc.
Date: 03/13/2023
Hello ********,We sincerely apologize for any frustration this may be causing, and thank you for bringing this matter to our attention. While federal law does specify that funds from gift cards cannot expire, promotional, loyalty, or rewards gift cards are exempt from this restriction. The program provider associated with this gift card set the expiration date as part of their contract terms with us to ensure the funds are used within a specific time period rather than being held onto indefinitely.Regards,The Blackhawk Network **************** TeamReview fromDaniela A
Date: 03/05/2023
5 starsDaniela A
Date: 03/05/2023
I received a gift card for my birthday on January 8th and about two weeks later $190 were stolen off the gift card. I immediately called and they sent me a new gift card and told me to send them information to start a dispute case. Today I receive the money back into the new gift card! And I thank Blackhawk for there work! Took about a lil more than a month but I really appreciate it !Blackhawk Network Holdings, Inc.
Date: 03/13/2023
Hello *******,Thank you for leaving this review! While we apologize that the funds were stolen from your original gift card, we are pleased that we were able to resolve this matter in your favor, and that you received the funds back onto your gift card. We look forward to serving you again for all your gift card needs in the future.Warm Regards,The Blackhawk Network **************** TeamReview fromSheila B
Date: 03/03/2023
5 starsSheila B
Date: 03/03/2023
Both of my daughters received their gift cards on time. The ordering was fairly easy and I appreciate the email updates I received after ordering.Blackhawk Network Holdings, Inc.
Date: 03/07/2023
Hello ******,Thank you for leaving this wonderful review! We are glad to hear that your daughters received their gift cards on time, and that your ordering process was smooth. We look forward to serving you again for your gift card purchasing needs.Warm Regards,The Blackhawk Network **************** TeamReview fromQuitina C
Date: 03/03/2023
4 starsQuitina C
Date: 03/03/2023
I had no problem with the whole process, it Works fineBlackhawk Network Holdings, Inc.
Date: 03/07/2023
Hello Quitina,Thank you for leaving this review! We are thrilled that you were satisfied with the gift card ordering process, and look forward to serving you again for your gift card needs.Warm Regards,The Blackhawk Network **************** TeamReview fromKelly T
Date: 02/28/2023
1 starKelly T
Date: 02/28/2023
I spent $200 and the card was empty and there is no way to contact customer service. DO NOT BUY THESE GIFT CARDS.Blackhawk Network Holdings, Inc.
Date: 03/01/2023
Hello *****,If the charge in question is within our sixty (60) day timeframe for a dispute to be made, we invite you to contact our Dispute team directly by email at ******************************************** or by phone at ************** so we may attempt to recover the funds from the merchant associated with the charge by opening an investigation on behalf. Regards,The Blackhawk Network **************** TeamReview fromBrandon D
Date: 02/19/2023
1 starBrandon D
Date: 02/19/2023
Every time I have ever gotten a gift card through this company the experience has been awful.They make you go on their website (mcgift.giftcard.com) to register the card to use it online, but their website doesn't work at all 90% of the time, and when it does actually load you either have a bug where the capcha doesn't come up but it tells you to complete the capcha that doesn't exist, preventing you from doing anything. Then if you do manage to get the capcha to show up you get the error: "Technical error, please try again later."How is it legal for a gift card company to be this bad? When a card company makes it this difficult to access your money it borders into criminal behavior since their goal is probably to have their service be so bad you'll just give up on ever using the funds on the gift card so they can pocket it.I feel like this company is slipping under the radar of some government agency that should be suing them into oblivion.Blackhawk Network Holdings, Inc.
Date: 02/21/2023
Hello Mr. ***** sincerely apologize for any frustration this may be causing, and thank you for bringing this matter to our attention. We invite you to use our online Contact Form or contact us by phone using the phone number on our website to speak to a representative, who will be happy to address this concern on your behalf. We look forward to assisting you to the best of our ability,Regards,The Blackhawk Network **************** TeamReview fromThomas S
Date: 02/16/2023
5 starsThomas S
Date: 02/16/2023
*********** arrived as advised, no problems. Very nice product, reasonable shipping cost and speed. Would recommend this business to others.Blackhawk Network Holdings, Inc.
Date: 02/21/2023
Hello **************,Thank you for leaving this review! We are thrilled to hear that you are satisfied with your order's cost, delivery timeframe, and the overall product itself. We look forward to serving you in the future for your gift card purchasing needs!Warm Regards,The Blackhawk Network **************** TeamReview fromM. M.
Date: 02/13/2023
1 starM. M.
Date: 02/13/2023
From my dealings with this **** league bank, all I can conclude is hackers have compromised their website. My girlfriend and I received a pair of gift cards as Xmas gifts, and after registering them online, both cards were used by someone other than us on the registration date. **************** does little to assist you. We were given different stories each time we called (2x) to file a complaint. There are endless complaints on this site, many of which sound similar to ours. I filed a complaint with BBB and the company's answer was they tried to call three days in a row and there was no answer. Therefore, the complaint is resolved. How convenient and a crock. We had no missed calls or records of them calling, text messages, or voicemails. We followed up and emailed them and filled out dispute forms. We need to wait up to 90 days for an answer. And what will they tell us then? How can they have an A+ rating? Beats me.Blackhawk Network Holdings, Inc.
Date: 02/15/2023
Hello Mr. ******** sincerely apologize for any frustration this may be causing, and thank you for bringing this matter to our attention. We invite you to contact our Dispute team directly by email at ******************************************** or by phone at ************** so we may attempt to recover the funds from the merchant associated with the charge by opening an investigation on your behalf. Warm Regards,The Blackhawk Network **************** TeamM. M.
Date: 02/16/2023
I called and spoke to the Dispute team. The person was very nice and told me they are working on my two disputes. He intimated it would be resolved within 90 days. They have so many similar complaints. I hope they tighten their security.M. M.
Date: 02/27/2023
2/27--I followed up with the dispute department and was told an email was sent to us asking if we recognized the person and email that used the card on dispute case DS0466160. We never received an email and told the person on the phone, we know no one with that name or email. They are delaying doing anything as we originally said we received two gift cards and registered them on the company site on 1/2/2023 and our transaction was declined an hour later. We were unable to use the cards and still out the money. The second dispute case is DS0466160. We were told they are working on it,Review fromJamie Lee S
Date: 02/13/2023
5 starsJamie Lee S
Date: 02/13/2023
Great birthday gift card Excellent!!He loved it!! Especially with his car he treasures on the card!! Will keep it always, Thank you for doing the card with the picture yall do Great Work!!!Will be ordering more in the future!!Highly recommend this Company ( have used them in the Past)Blackhawk Network Holdings, Inc.
Date: 02/15/2023
Hello *****************,Thank you for leaving this wonderful review! We are thrilled that your intended recipient was happy with what he received, and we look forward to serving you further for your gift card purchasing needs!Warm Regards,The Blackhawk Network **************** TeamReview fromMichelle T
Date: 02/12/2023
1 starMichelle T
Date: 02/12/2023
ABSOLUTELY HORRIBLE COMPANY CUSTOMER SERVICE IS ABHORRENT AT BEST. HANDLING OF VIRTIAL CREDIT CARDS IS SHODDY. MY VIRTUAL CARD WAS HACKED 6 TIMES STILL ONGOING PROBLEM This pathetic company handles the "virtual cards" for lawsuit awards NOTHING BUT PROBLEMS LAW. firms should investigate the abuse/theft by this company. I have not been able to use my virtual card but someone sure has been using it. CORPORATIONS ALLOW THEIR CUSTOMERS TO BE SCAMMED ESPECIALLY BLACKHAWKBlackhawk Network Holdings, Inc.
Date: 02/13/2023
Hello ****************,We sincerely apologize for any frustration this may be causing, and thank you for bringing this matter to our attention. If you are seeing transactions on a gift card that you do not recognize, we invite you to contact our Dispute Team directly by email at ******************************************** or by phone at ************** so a representative may provide any insight that we may have.Warm Regards,The Blackhawk Network **************** Team
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.