Reviews
This profile includes reviews for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
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Average of 1,991 Customer Reviews
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Review fromJodi B
Date: 02/09/2023
1 starJodi B
Date: 02/09/2023
We were given 2- $500.00 emailed credit cards and 2-$100.00 emailed credit cards/links, from ***** airlines for giving up our seats, twice. The amounts for air travel credit are never to expire. However, it turns out the email links do. For whatever reason Black hawk can not/ will not send a new link or reissue. We have spent over a month and countless hours on the phone, email, online chats with ZERO assistance. We are unable to take the dream trip because of this. So very sad and disappointed! Angry doesnt cover it either.
Blackhawk Network Holdings, Inc.
Date: 02/10/2023
Hello Jodi,
We sincerely apologize for any frustration this may be causing, and thank you for bringing this matter to our attention. Our records show that we are researching this concern under Case CS9633127, which has been escalated to the proper team to review. They will be reaching out to you to request any additional information they need.
Warm Regards,
The Blackhawk Network Customer Service TeamReview fromPRAVIN G
Date: 02/07/2023
1 starPRAVIN G
Date: 02/07/2023
I purchased this ******plus gift card in January from local supermarket. It is a one year subscription card and I have been trying to get in touch with them for for weeks. They just send auto reply and open and close ticket without solving issues. I recently send them ss of or error and the reply they send was, in order for us to resolve this, please send us error messages you have received like wth. I will make a official complaint against them. I am going to make complaint against them with ****** plus so that they cannot sell ****** plus gift card.Blackhawk Network Holdings, Inc.
Date: 02/10/2023
Hello Pravin,
Our records show that we attempted to contact you by phone within CS9574032 but were unable to reach you. If possible, we ask that you reach out via email using the email thread you received when this Case was opened with an updated phone number so we may assist you. We sincerely apologize for any frustration this may be causing.
Warm Regards,
The Blackhawk Network Customer Service TeamReview fromStephanie B
Date: 02/02/2023
1 starWas given a gift card for Christmas I activated it and before I can use it money was taken from the card.I did the research PayPal in the transactions Called PayPal they found who stolen the money off ask me to call the gift card company I did and have them everything I know and have to get another card sent to me. And I have gotten the same email over and over again as I'm being harassed.$50 was taken from me.Also was told that associates/employees Save the numbers on the card and once the card has been activated they take the money off of it.I'm have all the documents and paper work to show but in my email they want my account number debit card they don't need that I was given a gift card for Christmas.Review fromCoral S
Date: 01/31/2023
1 starCoral S
Date: 01/31/2023
They sent me a defective product, I have been getting the run around for a month and now they are saying I should contact Visible for a solution. I had contacted Visible first a long time ago. They indicated Blackhawk is contracted for the promotional items. Blackhawk needs to step up and do the right thing not just for me, but as a representative of Visible/Verizon.Blackhawk Network Holdings, Inc.
Date: 02/02/2023
Hello ******************,Because Blackhawk did not receive any monies from the sale or delivery of your promotional gift card, we ask that you reach out to the promotion vendor, in this case Visible, to address any possible replacement options that are available. Regards,The Blackhawk Network **************** TeamReview fromSean B
Date: 01/31/2023
1 starSean B
Date: 01/31/2023
I was given a prepaid virtual MasterCard as restitution involving a class action lawsuit. Obviously if I had been consulted I never would have chose this payment method, but I was not consulted. The card was loaded with about $13, big whoop I know but supposedly its MY money. Problems began immediately upon receipt. I downloaded their launcher to add the virtual mastercard into my Apple Pay wallet, which is the only actual means of using this card for point-of-purchase transactions. The website says that the only things this card cannot do are: 1) purchase gas at the pump or 2) receive cash for or transfer balance to another account. Ok great. As directed, I wrote down the card info before adding it to my Apple Pay wallet.Ive now attempted to use this virtual card at two different gas stations, inside. Both times it has been declined. Both times *** actually tried for a few dollars under the supposed amount, to allow for fees or whatever. No dice. Seemingly, the only place that can confirm to me that this money is on the virtual MasterCard has been the issuers website. Repeated attempts to call the customer line have ended with obtuse robotic women stifling me into believing there is no way to talk to an actual person. The only thing these robot women REALLY want to get across to me is that if I dont spend my $12 by a certain date, it will be lost forever! What an interesting combination of problems! Literally, an awful joke. Please, do not enter into my current situation willingly!Blackhawk Network Holdings, Inc.
Date: 02/02/2023
Hello ****************,We sincerely apologize for any frustration this may be causing, and thank you for bringing this matter to our attention. If you are still in possession of the original virtual MasterCard, we invite you to use the Contact Form listed on the website associated with the gift card so an agent may assist you more quickly.Regards,The Blackhawk Network **************** TeamReview fromJames D
Date: 01/31/2023
1 starJames D
Date: 01/31/2023
This company has gift cards that you load money to, a good percentage of those cards are compromised before the consumer buys them, I have had that happen twice! When you call the agents won't get a supervisor, they will lie about what's going on, millead you on the process. Once I filed a CFPB complaint their compliant officer ************ on LinkedIn under their company, contacted me, and after his email I see this is a Top down process, this company has had my $134 since 12/27/2022 due to a compromised card, and a $59 dispute since November 2022! Don't buy the.gift cards that you add the money trust me this company will send you on a serious "don't give a f journey!" Fry's, Target, and ********** are not absolved they will not help AT ALL because of the legalese between BHN and the stores! If I truly needed that money for something I would have been screwed and that's what I want to help others with, DO NOT BUY THESE CARDS with funds you need or to give to someone you care about!Blackhawk Network Holdings, Inc.
Date: 01/31/2023
Hello **************,Our records show that our Dispute team is still working with the merchant in question regarding the disputed $59 within DS0438273. Regarding the $134 you mention; to best address your concern, we ask that you contact the phone number on the gift card itself for assistance with any balance or transaction concerns you may be encountering.Regards,The Blackhawk Network **************** TeamReview fromsteven v
Date: 01/29/2023
1 starsteven v
Date: 01/29/2023
Seems to be a scam with comprised **** gift cards. You register cards they get compromised immediately. The dispute if you have all your documents can take ***** days to get your money back. Worst part is they don't have cards pulled from store knowing exactly where it happens cause they ask you during dispute. Dispute support apologies but doesn't act like it bothers them at all that fraud exist. Won't no longer be buying these gifts cardsBlackhawk Network Holdings, Inc.
Date: 01/31/2023
Hello ****************,Removal of gift cards that *** have been compromised is up to the store to address according to their own policies, and Blackhawk Network cannot dictate their methods in regards to this matter. Our dispute process is in place to ensure we are able to do our due diligence with the merchant in question in accordance to the rules set in place by the card network we are in contract with. We sincerely apologize for any frustration this *** be causing.Regards,The Blackhawk Network **************** TeamReview fromTeresa J
Date: 01/27/2023
1 starI was gifted a $3500 Omni Card/Blackhawk gift card upon my retirement in November, 2022, after 30+ years of employment. I was unaware the gift card had a one year expiration. The agreement given with the card stated that upon using the card that you agree to the terms of the card. I never used the card. During my first year of retirement my husband was stricken with serious health issues and we both had a tough bought with COVID. We are now blessed with good health and are ready to take a special trip. Not happening!!!! The gift card has expired and Omni/Blackhawk is unwilling to help in anyway to reissue or reload the card. They have basically pocketed $3500 that was given by my employer in good faith. DO NOT PURCHASE GIFT CARDS FROM **** COMPANY!!!!!Review fromJanet M
Date: 01/23/2023
1 starJanet M
Date: 01/23/2023
This company is terrible!! We bought 2 amazon Gift cards from Tantallon Superstore back in december. The cards dont work , because they were used on Amazon before we purchased them. We have gone to Tantallon Superstore and contacted Amazon too. All you do is say oh the cards are good and closed our file. Those cards are not good ,, We want our money back. That **** dollars was needy by our family members ,, how the heck do we get it back . We are going to make sure everyone knows how bad this company is to deal with ,, I have read the reviews and its not looking good at all for your company.Blackhawk Network Holdings, Inc.
Date: 01/26/2023
Hello **********************,We sincerely apologize for any frustration this may be causing. Because Blackhawk Network is a third-party order fulfillment processor for gift cards purchased at Tantalion, any refunds or exchanges would need to be addressed by ********* directly, as we did not receive any monies from the purchase or sale of the gift cards in question. Warm Regards,The Blackhawk Network **************** TeamReview fromMYW D.
Date: 01/22/2023
1 starMYW D.
Date: 01/22/2023
The Run Around So thankful for the BBB maybe posting my issue here will stop this run around - I received 2 gifts cards awhile back and they dont expire until ****. I tired each card at different location listed on the front of the cards. I was told the cards are active try again. What tha what? The cards are magically not redeemable thru the website. Now Im so disappointed about this experience with these bootleg cards. I was not going to waste gas going to these locations so I attempted to place and order with Macys since they are listed on both cards. Shocker cards were not excepted. I sent everything to BHN **************** which included snapshot of the error message. They requested my phone number and a time to call, why? Im still waiting. By the time they handle this the cards will expire. CS9390057 Contact Form Submission #****** Date of experience: January 13, 2023Blackhawk Network Holdings, Inc.
Date: 01/23/2023
Hello,We sincerely apologize for any frustration this may be causing, and thank you for bringing this matter to our attention. Our records show that we attempted to contact you at the phone number provided within CS9390057 but received no response. We will attempt to contact you again at the phone number provided so we may assist you in any way we can.Warm Regards,The Blackhawk Network **************** TeamMYW D.
Date: 02/15/2023
It aint over!!!!02/14/2023 It aint over - Went to Macys store about 20 miles out of the way. The first card was declined then swiped again then was approved. The second card was declined not once, not twice but three times. Once the conversation started customers and staff had nothing nice to say about these cards. Doing the holiday, they say customer get ****** at them for the cards declining. Oh yes, I submitted pictures of the transaction and the DECLINE! Im beyond the frustration and embarrassment of waiting and wondering if this card will be declined. Ive had a total of 3 cards decline and only one getting approved. I know Im not the only person getting decline so how many of these cards are declined then toss in the trash. Makes me wonder has a class action lawsuit been filed in any state about this company. ??Feb 2, 2023 Really.Subject: Contact Form Submission #******: redeem.giftcards.com Hello,Our team is currently working on your case CS9390057 and has the below update. Thank you for your patience with this matter.Comments:How the card was authenticated NAME AND ADDRESS Who Called In MYW ******* Type of dispute: CASE UPDATE CS9390057 Balance $25.00 Replacement Card NA Resolution CX CALLED IN TO CHECK UPDATES ABOUT CS9390057 I WAS CHECKING THE NOTES WHEN CUSTOMER NEVER RESPONSE BACK I PROVIDED 3 WARNINGS AND DISOCNNECTED THE CALL I CALLED HER BACK AND I TOLD HER THIS **** CAN NOT BE USED ONLINE ONLY ON PHYSICAL LOCATIONS SHE WAS COMPLAINING BECAUSE WANTS TO USE THE **** ONLY ONLINE BECAUSE DOESNT WANT TO SPEND GASOLINE HE WAS SAYING DOESNT WANT TO BE FORCE TO GO TO MACYS AND THE **** ECLINES I TOLD HER IM NOT FORCING HER IS UP TO HER TO GO OR NOT , BUT TESE **** CAN ONLY BE USED PHYSICALLY AS MACYS.COM ARE NOT ACCEPTING THIS **** SO I TOLD HER TO GO ON PHYSICAL LOCATIONS IT WAS TOLD TO HER BEFORE THROUGH AN EMAIL IT WAS SENT TO HER REPLACEMENTS **** ALSO she said is not happy with this information but i told her to use only on physical locations the cards i escalated a complaint The Call ID ******** CALL BACK ID: ******** Feb, 2, 2023 My reply@ 5:44 pm This cant get any better - One the call was disconnected so I had no clue about these WARNING. I got a call back and yes, then I was informed that the cards can only be used in store not online. I also informed ****** that on 1/22 ****** informed me the cards could be used online I had to key them as ***** I asked her to refer any notes made by that person on 1/22, shocker could not be accessed. So yes, I complained since once again I'm being told to do something else. Yes, gas is high and the store is out of the way. That part she got correct. I feel by telling me this TIME that in order to use the cards I have to go to a physical location magical. Really all caps what a great customer service.The gift that never gives"! Feb 1, 2023 Received replacement cards - once again I went to ****** to place and order with the new activated cards and once again, they were NOT accepted. Yes, I keyed them as **** card per your instructions. Emailed all info including pictures this morning showing same error message that Ive always gotten. This is ridiculous - this is by far the worst gift *** ever received.
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