Reviews
This profile includes reviews for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,991 Customer Reviews
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Review fromDan W
Date: 12/22/2022
1 starDan W
Date: 12/22/2022
I purchased a gift card for a movie theater through Cashstar as a Christmas present. They charged my credit card but did not process the order and, only after I directly inquired days later as to why the card had not shipped, claimed they didn't have the ability to process orders. After an escalation, the card order was processed but never shipped to its recipient. I requested that card be cancelled and a digital replacement be issued instead, only for Cashstar to again claim it is unable to do so. They said they would refund the order, but no refund has been received, and they have not honored any callback requests or followed up on my emailed customer service request.This is borderline fraudulent activity and I intend to request a chargeback from my credit card provider. Cashstar has provided one of the worst customer service experiences and I will actively avoid ever purchasing anything through their services again. They have provided no resolution, do not follow up on requests or inquiries, and have neither reimbursed me nor delivered the purchased item. Save your money and purchase from an actual reputable gift card provider instead.
Blackhawk Network Holdings, Inc.
Date: 12/28/2022
Hello ***,We sincerely apologize for any frustration this situation may be causing, and thank you for bringing this to our attention. Our records show that the gift card order was refunded as of December 22, 2022. We ask that you allow the standard timeframe set by the financial institution associated with your order for the funds from the refund to reappear.Regards,The Blackhawk Network **************** TeamReview fromCharity S
Date: 12/20/2022
1 starCharity S
Date: 12/20/2022
$74 is missing from my card. The transactions say I spent 98 out of 175 months but my balance is ****. Where is my mom?Blackhawk Network Holdings, Inc.
Date: 12/21/2022
Hello Ms. ******** sincerely apologize for any frustration this may be causing, and thank you for bringing this matter to our attention. To dispute transactions you suspect are fraudulent, we invite you to contact our Dispute team directly by phone at ************** or by email at ******************************************** so we may begin the process of researching the charge in question. Warm Regards,The Blackhawk Network **************** TeamReview fromDominique L K
Date: 12/19/2022
1 starDominique L K
Date: 12/19/2022
Extremely frustrated i bought a ********** gift card with cashstar it never worked but somehow the money was taken off the card. $500 gone they told me in 7 days itll be returned to the card that never happened so they told me theyd refund me it NEVER HAPPENED!!! I used PayPal and unfortunately in filing a dispute e gift cards arent covered!! I want my money back immediately this is ridiculous $500 is a lot of money to lose and they are playing crazy when you call its not hard to process my refund! They keep lying saying it was refunded and it was NOT!!!!!!!!!!Blackhawk Network Holdings, Inc.
Date: 12/19/2022
Hello *********,We sincerely apologize for any frustration this may be causing, and thank you for bringing this matter to our attention. In order to better assist you, we ask that you reach out to our CashStar customer service team with any order number you may have received so we may address your concern directly. Once we have received your information, our CashStar **************** Team will be happy to assist you.Regards,The Blackhawk Network **************** TeamBlackhawk Network Holdings, Inc.
Date: 12/19/2022
Hello *********,We sincerely apologize for any frustration this may be causing, and thank you for bringing this matter to our attention. In order to better assist you, we ask that you reach out to our CashStar customer service team with any order number you may have received so we may address your concern directly. Once we have received your information, our CashStar **************** Team will be happy to assist you.Regards,The Blackhawk Network **************** TeamReview fromJohn's C
Date: 12/16/2022
1 starJohn's C
Date: 12/16/2022
This company has the absolute worst service in the history of mankind; and even with me saying that, that doesnt convey how awful they are.Im not being hyperbolic. My company decided they wanted to save some money and chose this horrible one as their vendor for $500 gift cards our team won for achieving a sales incentive. You cant upload their virtual prepaid cards to an Apple Wallet or anything similar, so you are restricted to only using their prepaid **** cards for online purchases. What I want is only available in a physical store, so I requested a physical card. Their customer support continues to lie (claiming the card was in the mail), and after saying it was mailed on 11/15, its 12/16-and they now are saying its just now being mailed today. Ill be lucky if I get it next year. A month and a half, and its like an act of Congress to get a physical card. So if you choose this company, expect crappy service, awful support reps that lie and can do nothing to assist you, and a wait for up to two months for a physical card. The expectation is for you to only use their prepaid **** cards for online purchases. They charge you $3 for converting it to plastic and shipping. THE WORST company Ive ever had the misfortune to interact with period.Blackhawk Network Holdings, Inc.
Date: 12/19/2022
Hello ****,We sincerely apologize for any frustration or inconvenience this may be causing. Our **************** team is committed to improving our overall response time regarding exchanges of virtual gift cards for physical ones, and will continue to review our practices to ensure we are providing the best service we can.Regards,The Blackhawk Network **************** TeamBlackhawk Network Holdings, Inc.
Date: 12/19/2022
Hello ****,We sincerely apologize for any frustration or inconvenience this may be causing. Our **************** team is committed to improving our overall response time regarding exchanges of virtual gift cards for physical ones, and will continue to review our practices to ensure we are providing the best service we can.Regards,The Blackhawk Network **************** TeamReview fromRichard S
Date: 12/14/2022
5 starsRichard S
Date: 12/14/2022
I have used this company several times mainly for Christmas gift cards for my family that live out of town. It works well for me and the service provided is very good. One of the 9 gift cards I ordered this year was late to my house, but customer service personnel reacted quickly and the card was received in good time for the holidays.Blackhawk Network Holdings, Inc.
Date: 12/15/2022
Hello *******,Thank you for leaving this wonderful review! We are thrilled to hear that our **************** team was able to address your concern quickly and that your order arrived in plenty of time for the holidays. We look forward to serving you in the future for your gift card purchasing needs!Warm Regards,The Blackhawk Network **************** TeamReview fromJenny D.
Date: 12/12/2022
1 starJenny D.
Date: 12/12/2022
I ordered a QVC gift card for a family member for Christmas on 12/03. I believe it was mailed 12/05. I received multiple emails. The gift card was supposed to be $75. I tried calling Cashstar with no help offered at all. I called QVC only to find out card has a zero balance.Blackhawk Network Holdings, Inc.
Date: 12/13/2022
Hello *****,Thank you for leaving this feedback. We sincerely apologize for any frustration this situation may have caused. Because CashStar is a third-party order fulfillment vendor for these gift card types, any concerns regarding the balance should be addressed by QVC directly as we do not receive monies from the purchase or sale of these gift cards.Regards,The Blackhawk Network **************** TeamReview fromCarol T
Date: 12/11/2022
1 starCarol T
Date: 12/11/2022
I don't remember what I bought. Could you please add it to your inquiries using a description of the item instead of a series of numbers??Blackhawk Network Holdings, Inc.
Date: 12/13/2022
Hello *****,Thank you for leaving this feedback regarding our online Contact Form. We are continually looking for ways to improve our customer experience, and will definitely take this under advisement. We sincerely apologize for any frustration or inconvenience this may be causing. In the meantime, for any order-related issue please feel free to contact us by phone using the contact number listed on our website and a representative will be happy to assist in any way we can.Warm Regards,The Blackhawk Network **************** TeamReview fromAngela B
Date: 12/09/2022
1 starAngela B
Date: 12/09/2022
This is the worst company I have ever encountered. I tried to use a ******* giftcard issued by this company that does not work. while adding to the app it says the card is invalid. I contacted ******* and every person I can think of to get this matter resolved. After further investigation I learned that this is a known issue that has yet to be rectified. The company is basically stealing customers money and because there is not an option to get a refund on giftcards your basically ***** and the company knows that.the list of people I talked to and emailed ******* issued gc black hawk network(owns giftcard.com)targetBlackhawk Network Holdings, Inc.
Date: 12/13/2022
Hello ******,We sincerely apologize for any frustration this may be causing. As was advised in CS8974843, Blackhawk only acts as a third-party order processing vendor for these kinds of gift cards. we can confirm that the cards themselves are active with a full balance; any redemption issues are to be addressed with the merchant in question.Regards,The Blackhawk Network **************** TeamReview fromMary F
Date: 12/08/2022
5 starsMary F
Date: 12/08/2022
First time getting a personalized gift card I got it for my nephew he was so excited when he saw his picture l will definitely order again highly recommend.Blackhawk Network Holdings, Inc.
Date: 12/09/2022
Hello *************,Thank you for taking the time to leave this review! We are thrilled to hear that your nephew liked his gift, and we look forward to being your gift card provider in the future. Warm Regards,The Blackhawk Network **************** TeamReview fromLarry H
Date: 12/07/2022
5 starsThe cards came they looked awesome. I will use again!
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