Reviews
This profile includes reviews for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
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Average of 1,991 Customer Reviews
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Review fromD W
Date: 01/19/2023
1 starD W
Date: 01/19/2023
BEAWARE: mcgift.giftcardmall.com. DO NOT These prepaid cards are being stolen days after purchased. Historically repeated offenses.Crooked people need to stop. On 1/16/2023 I tried using a $200 prepaid MasterCard given to my daughter from a children's illness support organization. Purchased in ********** ** 10/10/22 and was used in ** Grocery 10/23/22. I am so upset for her. How horrible these thieves are stealing prepaid cards when purchased. Trying to get a human at this company is impossible! When I finally did I found out there is nothing that can be done due to it being past 60 days!
Blackhawk Network Holdings, Inc.
Date: 01/20/2023
Hello ****************,We sincerely apologize for any frustration this may have caused, and thank you for bringing this matter to our attention. We empathize with your daughter's situation, and can assure you that we take these instances very seriously. The dispute timeframe is due to the issuing bank network's rules regarding ************* timeframes. We have no impact over the issuing bank network and their decision regarding dispute timeframes.Regards,The Blackhawk Network **************** TeamD W
Date: 01/23/2023
I guess I should have been more clear on my complaint. Its not a refund I am looking for. Its a warning to other customers that there is history from many that after activation, the card is stolen and used by person other than one the one that has the card in their hands. Blackhawk has repeated history with all their gift cards being issued, purchased by persons and then compromised by thiefs!I wish you could please investigate this as my complaint, not the refund.Review fromTatyana B
Date: 01/17/2023
1 starTatyana B
Date: 01/17/2023
Horrible customer service. Response time is horrible. Emails will get completely ignored. Then by the time you get a response they cant help you and say theres no exceptions and they cant do anything. Looks like a copy/paste email they send to everyone regardless of the matter. I messaged this company months ago about issues with a card that took months to be issued in the first place, then never got a response. I never had the card details just an email saying it was ready for use, but it never worked. It was only a virtual card that showed the last 4 numbers. I couldnt login to check the card because it didnt have the numbers or any details. No CVC OR EXPIRATION. I kept emailing with no reply. I eventually gave up. Then finally months later I get a reply after emailing again and they tell me the card is expired, I never even used it or could use it. My own money. Ridiculous.Blackhawk Network Holdings, Inc.
Date: 01/18/2023
Hello *******,The program provider associated with the gift card you mentioned set the expiration date as part of their contract terms with us to ensure the funds are used within a specific time period rather than being held onto indefinitely; our records show that the gift card referenced in Case CS9327662 had expired as of May 2022. The Terms and Conditions may be reviewed by going to the website listed on the gift card itself. We sincerely apologize for any frustration this may be causing.Regards,The Blackhawk Network **************** TeamReview fromCharles S
Date: 01/12/2023
1 starCharles S
Date: 01/12/2023
This company is worthless, I had unauthorized charges on my card and it's taking a month and a half to get a new replacement card. As of yet, I still don't have a replacement card. I have over $2000 in my account that I can't use because I don't have a new card. Every time I call in to speak with their customer service department no one seems to know where my new card is. Do not contract with this company to provide gift card services, they suck!!!!!!!Blackhawk Network Holdings, Inc.
Date: 01/13/2023
Hello Mr. ********* you for bringing this matter to our attention. To better address your concern, we invite you to use our online Contact Form on the website on the back of the original gift card so a representative may provide any insight we may have. We sincerely apologize for any frustration this may be causing.Warm Regards,The Blackhawk Network **************** TeamReview fromJaimee D
Date: 01/10/2023
1 starJaimee D
Date: 01/10/2023
So predatory. They make it nearly impossible to do anything on the website. I had several cards. When I'm actually ABLE to log in, there's nothing displayed anymore I lost all that money. You sign pages of agreements to use the site, all of which are very difficult to read on a cellphone. You can't check anything without signing in and 90% of the time, it rejects your password. If a card expires, shouldn't that card still appear in your account as expired? I have no way to check anything because it's all been wiped from my account. This company is vile. Preying on people who are barely existing day-to-day.Blackhawk Network Holdings, Inc.
Date: 01/13/2023
Hello ********************,We sincerely apologize for any frustration this may be causing, and thank you for bringing this matter to our attention. To better assist you with your concerns, we invite you to contact us using the online Contact Form for the website itself, or you may contact our **************** team via phone using the phone number listed on the site so an agent may assist you in any way they can.Warm Regards,The Blackhawk Network **************** TeamReview fromJanice D
Date: 01/05/2023
1 starJanice D
Date: 01/05/2023
I received a $200 gift card from my employer. Went to use it and it would not let me.Called the number on the back and they said it has a zero balance as an unauthorized purchase was made. I never took this card out of my wallet, so how can this happen. I have had to jump through hoops in hopes that I can my money back. Sent all documentation they needed and received an email today saying they have no documentation. It looks like seeing these reviews, I am not the only one. Do a better job!!!!Blackhawk Network Holdings, Inc.
Date: 01/06/2023
Hello ******************,In researching this concern, our records show that Dispute Case DS0447819 has been opened and we are working with the merchant in question to attempt to recover the funds from the merchant. We sincerely apologize for any frustration this may be causing, and assure you that we are working diligently to address this on your behalf.Warm Regards,The Blackhawk Network **************** TeamBlackhawk Network Holdings, Inc.
Date: 01/06/2023
Hello ******************,In researching this concern, our records show that Dispute Case DS0447819 has been opened and we are working with the merchant in question to attempt to recover the funds from the merchant. We sincerely apologize for any frustration this may be causing, and assure you that we are working diligently to address this on your behalf.Warm Regards,The Blackhawk Network **************** TeamReview fromRegina G
Date: 01/03/2023
1 starRegina G
Date: 01/03/2023
This company Is a fraud, phony, and SCAM. After getting a giftcard for Christmas which was an "egiftcard" and activating it, I went in to check the balance and it told me I already used my giftcard. I knew right when I opened it that would be be a headache to redeem. If your getting a loved one a giftcard, go to the store and get the physical card or gift money. I knew right when I opened it that it wasn't going to work out. Many companies found legal ways to scam the public and this my friends is a classic example..Blackhawk Network Holdings, Inc.
Date: 01/18/2023
Hello ************************,Thank you for bringing this matter to our attention. In researching this concern, our records show that Case CS9284866 was created to address this on January 3, 2023, and on January 7, 2023, a refund was approved on our side. The purchaser of the gift card in question would need to contact the company from which the gift card was purchased to address any refunds processed on their end. We sincerely apologize for any frustration or inconvenience this may be causing.Warm Regards,The Blackhawk Network **************** TeamReview fromAmy B
Date: 01/03/2023
1 starAmy B
Date: 01/03/2023
Total scam artists. For years I have been buying $50 gift cards for Hot Topic and Box Lunch during the holidays because they offer a free $10 gift card when you buy a $50 gift card. This year I purchased a $50 gift card from each vendor again. I received the Box Lunch $10 bonus gift card but did not receive the $10 Hot Topic bonus gift card. This fraudulent company has refused to honor the deal. I called the day after the purchase and was told by a supervisor that I shouldve received it. She said you just needed to escalate it. Several weeks later I still didnt have the card and hadnt heard back. Called today and was told they werent going to send the gift card I was owed. Thats bait and switch. I reported this scam to my credit card company and the vendor Hot Topic. This is fraud. For years I bought gift cards though them but will never do so again. Stay away unless you want to lose $$$.Blackhawk Network Holdings, Inc.
Date: 01/03/2023
Hello ****************,Thank you for bringing this matter to our attention. As of January 3, 2023 we do not have any record of you contacting our **************** team for assistance. We ask that you call the phone number on the Box Lunch gift card so we may provide any insight that we may have. We sincerely apologize for any frustration or inconvenience this may be causing.Warm regards,The Blackhawk Network **************** TeamReview fromKevin M
Date: 01/03/2023
1 starKevin M
Date: 01/03/2023
DO NOT BUY THE CARDS & DO NOT SIGN UP YOUR BUSINESS TO ACCEPT THEM! I have been accepting them for 5 years at my Spa. They stopped working and customer service is a joke. They are telling businesses that they need to use the same POS that they signed up with. We have never changed our POS system. When you call customer service you are transferred over and over and have to re-explain the entire scenario all over again, just to get someone that doesn't speak English well enough to understand you, force you to re-explain again and again, and then you are told someone will get back to you. NO ONE WILL CALL YOU BACK. Your business will be stuck with angry customers that have to pay out of pocket for everything and they will be unable to use their spa finder card.Blackhawk Network Holdings, Inc.
Date: 01/03/2023
Hello *****,We sincerely apologize for any frustration this may be causing, and thank you for bringing this matter to our attention. We invite you to contact our Spafinder **************** team directly by phone at ************** so a representative may assist with any redemption issues you may be experiencing at your spa. We are available between the hours of 6AM and 3PM, PST Monday-Friday for your convenience Warm Regards,The Spafinder **************** TeamBlackhawk Network Holdings, Inc.
Date: 01/03/2023
Hello *****,We sincerely apologize for any frustration this may be causing, and thank you for bringing this matter to our attention. We invite you to contact our Spafinder **************** team directly by phone at ************** so a representative may assist with any redemption issues you may be experiencing at your spa. We are available between the hours of 6AM and 3PM, PST Monday-Friday for your convenience Warm Regards,The Spafinder **************** TeamReview fromMichelle R
Date: 01/01/2023
1 starMichelle R
Date: 01/01/2023
I was given a skip the dishes card took sticker off the back it ripped part of the code off....I called the store where purchased they wont help I called blackhawk they took all my info and were to get back to me in 2 business days and we are past that...no one wants to help......frustrated and didapointedBlackhawk Network Holdings, Inc.
Date: 01/03/2023
Hello ********,We sincerely apologize for any frustration this may be causing, and thank you for bringing this matter to our attention. Our records show that this is being addressed within Case CS9221481, and can confirm that your photos have been received. Our research team is looking into your concern, and will update you via email within the Case with anything they may need.Warm Regards,The Blackhawk **************** TeamBlackhawk Network Holdings, Inc.
Date: 01/03/2023
Hello ********,We sincerely apologize for any frustration this may be causing, and thank you for bringing this matter to our attention. Our records show that this is being addressed within Case CS9221481, and can confirm that your photos have been received. Our research team is looking into your concern, and will update you via email within the Case with anything they may need.Warm Regards,The Blackhawk **************** TeamReview fromW Micky S
Date: 12/27/2022
1 starW Micky S
Date: 12/27/2022
The Blackhawk Network Gift Cards are a complete waste of time/money. After activating the card their website, https://mygift.giftcardmall.com/ shows the the active balance which matches the outter cardboard container. However, the value on the card or any value amount CAN NOT be redeemed.The only contact methods for the company are snail mail or a phone number on the back of the card that leads to a messages, " Maintenance is being performed on our systems." How is a company like this that SCAMS people allowed to stay in bussiness? Buyer Beware, PLEASE DO NOT WASTE YOUR MONEY!Blackhawk Network Holdings, Inc.
Date: 12/28/2022
Hello *****,We sincerely apologize for roadblocks you are encountering with our **************** phone number, and thank you for bringing this matter to our attention. We are aware of an issue with our phone system, and can confirm that it has been addressed. Please feel free to contact us at any time regarding issues with redeeming your gift card.Warm Regards,The Blackhawk Network **************** Team
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