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Internet Marketing Services
Blackhawk Network Holdings, Inc.Headquarters
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This profile includes reviews for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,986 Customer Reviews
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Review fromJesse B
Date: 04/12/2025
1 starJesse B
Date: 04/12/2025
Would leave 0 stars if possible. Card was declined on first charge, which there was more than enough funds available for. Pending transaction stayed on the card for more than two weeks so far. When I called about it, It is almost impossible to navigate to a menu item that will actually help with your inquiry. Once I was connected with an agent, they never even asked me what my issue was, just confirmed my details, put me on hold for a couple of minutes, then said they would call me back. They confirmed my number, but never called me back.
Blackhawk Network Holdings, Inc.
Date: 04/15/2025
Dear *****,Were truly sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating it must have been to encounter a declined transaction despite available funds, along with a pending charge that has yet to clear. We also regret the difficulty you experienced navigating our phone system and the lack of follow-through from our support team. This is not the standard of service we strive to provide. Wed like the opportunity to investigate this further and assist you directly. We have sent you an email asking for further details so we can work toward a resolution.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromAndrea V
Date: 04/11/2025
1 starAndrea V
Date: 04/11/2025
I have 3 different cards on my profile with them. ALL get declined everywhere I go. I had to call and replace all 3 of them 2 times in 1 day! The last 2 times I called, I got hung up on when I asked the last guy to stay on the phone with me to help me link my card to my mobile, he sighed and hung up. The guy before him just hung up on me while I was asking a question. Received no call back from anyone. Very rude & unprofessional. They kept insisting that my card was comprised even though I assured them it wasn't & all were my transactions. However I did notice on one of my cards after the last time I replaced it just recently an unauthorized transaction from a website giftcards.com for $100 that wasnt done by me, this was about a hour after it was replaced. And the next day my other card that was also replaced had another unauthorized transaction from the same website but this time for $600. I now believe this is an inside job because these cards were just replaced and I never even used them anywhere yet. I called to let them know about these and I kept getting talked over, instead of them listening to me they wanted to do all the talking! Very rude ppl. Sounded very guilty like they were hiding something. They said my card was going to be replaced I never received it yet I was charged the $6.95 replacement fee. They should be investigated! Something fishy going on over there with them!Blackhawk Network Holdings, Inc.
Date: 04/15/2025
Dear ******,Thank you for taking the time to share your feedback. We sincerely apologize for the difficulties you've experienced with your cards, including declined transactions, multiple replacements, unauthorized activity, and the lack of support during your interactions with our team. Your concerns, especially regarding the replacement process and the service you received, are deeply troubling and not reflective of the standards we strive to uphold. Please know that we take claims of unauthorized transactions and account security very seriously. We would greatly appreciate the opportunity to look into this matter further and assist you directly. We have sent you an email asking for further details so we can work toward a resolution.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromMichelle O
Date: 04/11/2025
5 starsMichelle O
Date: 04/11/2025
Excellent products and features are amazing as is the staffBlackhawk Network Holdings, Inc.
Date: 04/15/2025
Dear ********,Thank you for taking the time to leave us a 5-star review. We truly appreciate your kind words about our products, features, and team. Its always rewarding to hear that our efforts to provide excellent service and innovative solutions are making a positive impact. Your feedback motivates us to continue striving for excellence in everything we do.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromAnnette R
Date: 04/10/2025
1 starAnnette R
Date: 04/10/2025
SCAM!!! I PURCHASED A GIFT CARD YESTERDAY, APRIL ****** FOR $400 ONLY USED IT ONCE. AND TODAY APRIL ******* THE *** WAS $1.16. I LOOKED UP THE ** INFO..AND MY HEART DROPPED. IN ONE DAY IT WAS WIPED OUT!! I CALLED CUSTOMER SERVICE AND THE MAN ASKED ME TO VERIFY MY INFORMATION. *SUSPICIOUS* ** DO NOT HAVE OUR PERSONAL INFORMATION ON IT!!!!! THEN SENT ME AN EMAIL TO SEND MORE PERSONAL INFORMATION. MY DRIVER LICENSE, A PHOTO OF ME HOLDING THE ** AND PURCHASED RECIEPT. **AND BY LOOKING AT THE REVIEWS THIS IS TRULEY FRAUD AND THEY NEED TO BE ACCOUNTABLE FOR THEIR ACTIONS. **A LAWSUIT UNDERWAY** ZERO IS MY RATINGBlackhawk Network Holdings, Inc.
Date: 04/15/2025
Dear *******,Were truly sorry to hear about your experience and understand how concerning this must be. The identity verification process we follow is in place to help safeguard our customers and ensure card security. We take these matters seriously and would like to investigate your concerns further. To assist you promptly, we will be sending you an email with the next steps. Please keep an eye on your inbox, and we appreciate your cooperation in helping us resolve this.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromKatrina W
Date: 04/07/2025
1 starKatrina W
Date: 04/07/2025
I have two gift cards that continue to be declined everywhere and I am unable to use them. Card services does not have an associate that is able to assist. It just takes you in circles within their menu and is no help. You can request a physical card but for a fee and I'm not wanting to default to being charged a fee just because my card is incorrectly being declined everywhereBlackhawk Network Holdings, Inc.
Date: 04/08/2025
Hello *******,Thank you for bringing this to our attention. We're truly sorry to hear about the trouble you've experienced using your gift cards and the difficulty reaching support. We understand how frustrating this must be, and we appreciate you taking the time to share your feedback. Please know that our team is committed to resolving this for you, and someone will be reaching out directly to assist with your specific concerns. We appreciate your patience as we work to make things right.Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromHailey K
Date: 04/04/2025
1 starHailey K
Date: 04/04/2025
I would leave 0 stars if I could. My company ordered gift cards for employees for holiday bonuses. Although the "funds do not expire," the card expires within 1 year. This is illegal under Michigan law (gift cards cannot expire within 5 years of purchase). Had to call to have another card sent, and, of course, it never arrived. Called again and got an electronic gift card--the fine print says there are "monthly maintenance fees" and all kinds of other fees. It is clear that this is a scam designed to prevent people from accessing their money.Blackhawk Network Holdings, Inc.
Date: 04/08/2025
Hello ******,Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you've encountered with the gift cards your company ordered. We understand how important it is for your recipients to have uninterrupted access to their holiday bonuses, and we take concerns about fees and expiration dates very seriously. Our team will be reaching out to you directly to gather more details and work toward a resolution. We appreciate the opportunity to make this right.Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromSTEVE P
Date: 03/31/2025
1 starSTEVE P
Date: 03/31/2025
Ordered an e-gift card for a friend on March 11, 2025 through Gift ********* and it has not arrived. I am waiting on a call from Gift *********. They have my money. Hopefully, they will be willing and able to remedy the situation. Fingers crossed.Blackhawk Network Holdings, Inc.
Date: 04/01/2025
Hello *****,We sincerely apologize for the delay in receiving your e-gift card and understand how frustrating this must be. Our team is looking into this matter, and we will be reaching out to you directly to assist in resolving the issue as quickly as possible. Please know that we are committed to ensuring you receive the help you need. Thank you for bringing this to our attention.Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromKyle G
Date: 03/29/2025
1 starKyle G
Date: 03/29/2025
I was having trouble accessing MyPrepaidCenter account in 2022, a site that BlackHawk runs. I called and they couldn't solve my login issues. They said they would escalate the issue and call me back, but then I never heard from them. I have been unable to access myaccount since then and called again. After over an hour on the phone, receiving multiple emails from their escalation service, and then a second phone call, I learned that they deleted my account back in 2002, which I NEVER asked them to do, and they NEVER told me that they deleted my account. If you look at ******************* reviews on other sites, login issues are a major complaint and the site has very poor average reviews. For example: ***************************************************** This creates the impression that BlackHawk knows there are problems, but is not addressing them.Blackhawk Network Holdings, Inc.
Date: 04/02/2025
Dear ****,We appreciate you taking the time to share your experience, and we sincerely regret the frustration you encountered while trying to access your MyPrepaidCenter account. Ensuring a smooth and reliable experience for our customers is important to us, and we apologize for any inconvenience caused by the login difficulties and account-related concerns. We have sent you an email to further address this matter, and we would like the opportunity to assist you. Please check your inbox for our message.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromBilly M
Date: 03/29/2025
5 starsBilly M
Date: 03/29/2025
I enjoyed my experience overall. All of the agents seem to really make sure my concerns were addressed and put me in touch with someone else if need be Thanks for job well done, I know it can't always be easy Have a Great DayBlackhawk Network Holdings, Inc.
Date: 04/02/2025
Dear *****,Thank you for your thoughtful review! We are delighted to hear that you had a positive experience with our team and that our agents ensured your concerns were properly addressed. Providing excellent customer service is our top priority, and your kind words mean a great deal to us. We truly appreciate your support and wish you a wonderful day as well!Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromPatricia Y
Date: 03/28/2025
1 starPatricia Y
Date: 03/28/2025
There was insufficient support to explain the electronic version of the reward so I requested a plastic card---twice. Never received the first one and not sure if I will get the second one by the expiration date. Very complex process to get questions answered. It required over an hour with three transfers to three different representatives. I would not recommend.Blackhawk Network Holdings, Inc.
Date: 04/02/2025
Dear ********,We sincerely regret to hear about the difficulties you experienced with redeeming your reward and obtaining a plastic card. We understand how frustrating it must have been to go through multiple transfers and spend significant time seeking assistance. Ensuring a smooth and efficient process for our customers is a top priority, and we apologize if we fell short in this instance. We have sent you an email to further assist you and address your concerns. Please check your inbox for our message, and we appreciate the opportunity to resolve this matter.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************
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