We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Boots

Dallader.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boots.

Complaints

Customer Complaints Summary

  • 26 total complaints in the last 3 years.
  • 23 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These shoes were supposedly satisfaction guaranteed. They are refusing to allow me to return the terrible shoes that are too small as well or refund me what I paid them.

  • Initial Complaint

    Date:09/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I thought I did a fair amount of research before I ordered this pair of boots from this company I went to see where they were made and it said made in the *** and good reviews while I ordered them a week ago and I got a tracking number and seen where they were at and they were in ***** so first off they false advertise saying they are made in the *** and then being shipped from ***************** China or something like that I also did reviews on the company on ****** website and seeing totally discussed with people all had the same problems with they were just junk boots and made in ***** I think this company should be held responsible on how they advertise and I'm hoping you can help me

  • Initial Complaint

    Date:08/27/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased shoes from Dallader. Upon receiving them, I tried them on. They are too small and cheaply made. I put them in package and proceeded to email for an address and return instructions. My wife and I traded 6 emails with this company. First they ask for details which we provided them, then they offer us $3 and then $5. We sent them a copy of the return and refund instructions from their website. They still refuse to refund our money. We do not want to keep the shoes. We want a full refund. The **** tracking is **************************

  • Initial Complaint

    Date:08/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 08/04/2024 I ordered size 13US shoes. On 08/20/2024 I received shoes that are too small about 1.5 inches, probably size 9.5.I have contacted the company 3 times and they do not want to correct their mistake. They are offering $3-$8 refund and keeping the shoes that I do not have any need for.I asked them to replace the wrong size shoes with the correct ones ordered.

  • Initial Complaint

    Date:08/22/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 pair of boots Aug. 4th and received them 10th. They were at least 3 full sizes too small. Offered up to $8 refund, I keep the boots and gift them. All responses are pre-written. Not made in ** as stated and I would need to mail there mistake back to *****. I believe this is a scam and this company should be stopped.

  • Initial Complaint

    Date:08/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pair of boots from Dallader, size 12 wide. They shipped me a pair of boots size 11.5 narrow. I requested return instructions to return the boots and get the correct size. They sent me an offer of three dollars and I should keep the wrong sized boots. Their offer is not acceptable. I paid $62.98 and they want to refund $3.00. I want the purchase price of the boots refunded, and I want them to pay for return shipment of the wrong size boots.

  • Initial Complaint

    Date:07/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of hiking boots from this company and received the boots on July 24, 2024. They arrived too large. I contacted the company asking for a refund. They said they would offer me $3 and I keep the boots. I continued to contact and clarify I wanted a refund. They continue to offer a couple of dollars more each time to get me to drop my request. I finally contacted them and said I would be willing to exchange the boots for a size smaller. They then told me I could get a full refund if I mailed the boots back to ***** at my expense. I feel that their advertising was very deceptive and misleading. Nowhere did it mention that the consumer would have to mail the boots back to ***** for a refund. They certainly let it be known that I could return the boots for a refund.

  • Initial Complaint

    Date:07/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought shoes. Wrong size sent. **************** said to find a friend that they would fit. Offered $3 refund. We are responsible for cost of return shipping. They say it is expensive to send to *****. They say made in ***. Why not return here? Very poor.

  • Initial Complaint

    Date:07/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order shipped April 29, 2024.After getting the shoes found that they didn't fit.the first email they needed pictures of the shoes to prove they hadn't been worn. Last email June 17th they gave these options for me 1. After discussion, we are willing to return US$8 as compensation for this transaction. You keep the product, this is already our limit, if you agree, our staff will refund you $8 immediately,2. If you want a full refund, we must receive your returned product to *****, but please understand that we are not responsible for the shipping cost of returning the product and must ensure that the product is in good condition. Once we receive your returned product, we will issue you a full refund as soon as possible. After receiving your confirmation, we will send you the return address.Looking for full refund please

  • Initial Complaint

    Date:07/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unsatisfactory CHEAP PRODUCT! Not Refunding when supplied proper Product Complaint

Dallader.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.