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Business Profile

Boots

Dallader.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boots.

Complaints

Customer Complaints Summary

  • 26 total complaints in the last 3 years.
  • 23 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/27/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for high tops shoes and did receive them but never received communication regarding the order. No invoice, no tracking number. Once I received the shoes I realized they were not wide enough and need to return them but there is no customer service number where I can reach a live representative. I&#**;ve sent an email with no response and I&#**;m needing to send these shoes back and get a refund.

  • Initial Complaint

    Date:06/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I emailed the comoany to inform them that they're falsley advertising product being made in the *** and that the shoes I ordered are in fact in Chinese sizes and they're too small and have had nothing but deflective responses to my emails and request for an immediate and full refund and have now received an email from them offering me a $3 refund on a $50 purchase and to jeep the shoes and gift them to someone with smaller feet!

  • Initial Complaint

    Date:06/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered: June 7 2024, and I received the boots on June 16, 2024. On the Dallader website, I ordered some work boots 10.5 extra wide I got 44 size, that is not wide enough for me to wear. I asked for a refund, and this is the reply I received.Order #******** Dear Customer I'm sorry for the inconvenience, about items you purchase on our website.Our products are manufactured by measuring the average data of most people and are manufactured according to specific standards.You can also try adjusting it with a shoe brace.This product is made from the same materials as described, and from different batches of products may have certain differences Because everyone's feet are different, the feeling of use may be different. If you think the product is not the right size, it is recommended that you give it as a gift to a friend or family member who fits this size. As compensation, we are willing to offer you a $3 refund and you can keep the product.If you want to return or exchange the product, you need to pay the shipping fee yourself, which is not cost-effective best wishes Please advice on how I can receive a refund from this company.Thank you *****************

  • Initial Complaint

    Date:06/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pair of shoes for my spouse from ******** but upon trying them on he could barely get his foot in the shoes. I have reached out to ******** stating that the shoes are to small, (they do not fit) for my spouse...he cannot wear the shoes. Dallader is continuously questioning me about the product and describing to me what type of product it is. I requested a refund and they are refusing to give me what I desire. Instead ******** wants to offer me $3 or gift the shoes to someone else. The shoes are of no use to my spouse and this is unacceptable. I am requesting a full refund for this product.

  • Initial Complaint

    Date:05/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company with following shipping address:************** ************************************************************************** I ordered shoes. 7 wide ( which was a specific option)I got 39 size( close enough) but not wide. Shoes do not have a materials label or size inside, just 39 on bottom. I asked to return for replacement or refund. They said no, keep shoes well refund $3.I said no, they offered $5, then $10. These shoes are of no use to me. Then they say I could return them, AT MY EXPENSE, to room 205, building ***************************************************************************************************************************************************************************************************Website (still active) says NO HASSLE RETURN.

  • Initial Complaint

    Date:05/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product from Dallader.com 5/4 2024, it arrived 5/14/2024. The item was wrong and I wanted to return for a refund. Their website says NO Hassle Refund. When contacted, their reply was they would refund me $5.00 and keep the item or give it away. NOT acceptable. Contacted them again and this time they offered $10.00 refund. I contacted them again and this time they gave me a return address in ***** to send my return to. They just keep giving me the run around on a refund. I just want to return the item and get my full refund without this hassle. Please advise.

    Customer Answer

    Date: 05/22/2024

    I have the address off the mailing label the product came in.

Dallader.com is NOT a BBB Accredited Business.

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