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Business Profile

Clothing

clothingshoponline.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

This profile includes complaints for clothingshoponline.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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clothingshoponline.com has 11 locations, listed below.

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    Customer Complaints Summary

    • 41 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Comstylish listed dresses and shirt as being made of a cotton and linen blend. The 4 pieces arrived and are clearly made of polyester or other artificial fabric. The pieces are cheaply made and have no info on fabric content or care.

      Business Response

      Date: 05/22/2024

      Hello ****,

      We are terribly sorry to report, we are not affiliated to Comstylish. Our company is only under the name Clothing Shop Online.

      This complaint was sent to the incorrect company.

      Best regards,
      Clothing Shop Online

    • Initial Complaint

      Date:05/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a dress online and the dress does not fit me and want to return it but missacc.com does not respond. The quality of the dress is also cheap not worth buying

      Business Response

      Date: 05/10/2024

      Hello ********,

      We are terribly sorry to report, we are not affiliated to missacc.com. Our company is only under the name Clothing Shop Online.

      This complaint was sent to the incorrect company.

      Best regards,
      Clothing Shop Online

    • Initial Complaint

      Date:05/03/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 4, 2024 I ordered 3 pieces of clothing from an online shop geymy.com. I received the order on 4/27. All the clothes where undersized. I promptly contacted customer service via email to request a refund. I was ignored. I made multiple requests including through paypal. I finally received an email offering approximately 20% of the original cost and to keep the items. They are poor quality, ill fitting items. I tried to add 1-star reviews to the sites. It appears the site blocks negative reviews. A further internet search lead me to discover the site has been accused of fraud/counterfeit goods. Im hoping to help warn other consumers about this company and perhaps get a legitimate refund through paypal if the site continues to refuse to work with me.

      Business Response

      Date: 05/06/2024

      Hello *****,

      We are terribly sorry to report, we are not affiliated to geymy.com. Our company is only under the name Clothing Shop Online.

      This complaint was sent to the incorrect company.

      Best regards,
      Clothing Shop Online

    • Initial Complaint

      Date:04/22/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Nowhere on their website does it say they are located over seas and the website portrays an American business started "by two women who love to ride motorcycles". The website clearly states refund surging 30 days as long as merchandise is new. I spent $95 on two sweatshirts, and 3 t-shirts that were way to small after ordering a size up. I contacted them via email and found out that they are over seas, broken English, not willing to tell me where to send my return for a refund. They just kept saying it would take to long through customs to send it back and that a return is not advised. After 3 attempts to return the order for a refund, they continue to not tell me where to send it for my money back. They should not be allowed to have and sell merchandise online in *******.

      Business Response

      Date: 04/30/2024

      Hello ********,

      We are terribly sorry to hear the issues encountered. We were not able to locate an order nor communication with the details provided.

      We suggest confirming the order was indeed placed and consumer was charged by Clothing Shop Online. Please note, we are not affiliated or listed under any other name than Clothingshoponline.com

      Best Regards,
      Clothing Shop Online

    • Initial Complaint

      Date:04/01/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company name Missacc Date of transaction 02/23/2024 Amount paid $173.90 The date of arrival 03/26/2024 The promised date of arrival from the company 03/11/2024-03/16/2024 The package was a dressed that I order for a special occasion which was on 03/20/24 that I ended up having to buy another dress because mine did not arrive. I was to that I could return the dress within 13 business days after arrival. I have been trying to get return information like address but have not been giving that information to do so. I was told to take pictures of the dress and email them to the company which I did do and I am still getting the run around and still no address information to return the dress. This company is purposely preventing me from returning their product and time is running out. I contacted them the same day I received the item to start the return process but the company has breached the contract by not upholding their end of their return policy. I would like the information to return their product before the deadline which is 13 days from 03/26/2024 and I would like to receive a full refund which I believe I am do because of breach of contract. I am also offended by the their gesture to compensate me $25 instead of providing the address for me to return the item for the price I paid which was $173.90. I was led to believe that if I was not satisfied with the product I would be able to return with no problems and it has been the total opposite experience for trying to return this product. Today is 04/01/2024 and I have yet to receive the information that I requested from the company Missacc.

      Business Response

      Date: 04/04/2024

      Hello *******,

      We are terribly sorry to report, we are not affiliated to Missacc. Our company is only under the name Clothing Shop Online.

      This complaint was sent to the incorrect company.


      Best regards,
      Clothing Shop Online

    • Initial Complaint

      Date:03/14/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order # placed 2/27/2024 Total purchase $29.78 Crewneck sweatshirt style 1466 in neon violet ***BUYER BEWARE***Item received late. Item is inferior quality cotton that had substantial shrinkage despite item description stating "almost no shrinkage at home". Upon receipt of item it fit great. Prior to putting in my dresser I laundered it of course and sir dried it. Substantial shrinkage. Unwearable due to this. Emailed "customer service" and response was absolute nonsense runaround that they cannot do anything with it as it had been washed. Of course an item coming from a third world country is going to be laundered prior to putting in dresser withy clean clothes! **************** absolutely unhelpful. This company is a scam of crooks/retail rapists. Product did not match up to description on website. My first NEGSTIVE review online was responded to with "As the shirt is 100% ring-spun cotton, the size chart gives a body length and width tolerance of +/-1 meaning it can shrink up to one inch on both"Up to one inch is not considered "almost no shrinkage" for a woman with a large bust. All I wanted was to return and exchange for a size larger. Company flat out refuses to assist so I'm stuck with a $30 shirt I cannot wear. Belligerence, not standing behind their inferior quality garbage sold on their website, scammers. I would expect this from an overseas "company". Incredibly dissatisfied and a screwed over consumer. As a disabled ericsn on a limited income this is dispicable, deplorable, and unacceptable. I am sharing my experience throughout the internet on every single platform I can to warm buyers to seek an actual legitimate merchant."*****" in customer service, ABSOLUTELY WORTHLESS at providing customer service.

      Business Response

      Date: 04/09/2024

      Hello ******,

      We are terribly sorry for the issue encountered; however, we do have stated on our site that washed items are not eligible for a refund. Please note, this particular garment has a tolerance listed. This means that the size listed may not be exact and has a window of +/- the number of inches listed on the sizing chart. Please note if it's one inch under and there is some shrinkage, the item may not fit as you expected. This information is provided by the manufacturer in order for the customer to make a better choice in size. Again, we do apologize but we are not able to accept washed garments as we follow the same return policy as the manufacturers, and to ensure the quality and hygiene of our products for all customers.

      Best regards,
      Clothing Shop Online

    • Initial Complaint

      Date:02/20/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered car seat covers on 11/21/2023 for $57.94. Received confirmation email with confirmation number *****. Messaged company but have not heard back.

      Business Response

      Date: 02/20/2024

      Hello *******,

      We are terribly sorry to hear the issues encountered. We regret to inform we are not affiliated to TheYakacom, the company the car seats were purchased from. Our company is ClothingShopOnline.com, which sells blank apparel such a t-shirts, sweatshirts, sweatpants, and similar items as those listed.

      Due to us not being affiliated to the company in question, we are not able to address your specific concerns nor offer any form of resolution.

      We wish you the best of luck getting in contact with TheYakacom.

      Customer Answer

      Date: 02/20/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:01/09/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered pajamas November 23, 2023. Received fake tracking orders that directed me to several different tracking sites that all said different things. Contacted costumer support multiple times and got responses for patience and directed me to yet another fake tracking site and number. I spent $80 for two sets of pajamas.

      Business Response

      Date: 01/10/2024

      Hello ******,

      We are terribly sorry to hear the issue encountered. However, after searching for the details provided, we were not able to locate an order in our system, nor any communication with our customer service team. Reviewing the screenshots provided, it looks like the incorrect company was sent this complaint. Our company, ClothingShopOnline.com, ships orders from our multiple warehouses around ***. We do not have a warehouse nor would we provide tracking from a location in ******.

      We wish you the best of luck locating the correct company.

    • Initial Complaint

      Date:12/19/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered and have not received my stuff its been 3 months. They stop communicating with me. They have only and email for contact

      Business Response

      Date: 01/04/2024

      After investigating this matter with the consumer information provided, we were not able to locate an order for our company Clothing Shop Online. We suggest the consumer confirm the order was placed with Clothing Shop Online and charge was made under that name. We are not affiliated or listed under any other name other than Clothingshoponline.com

    • Initial Complaint

      Date:11/06/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a shirt on October 15th and allowed the **** business days for it to ship. It never shipped and I emailed the ************************ to inquire about when my order would be sent. Instead, the email bounced back, stating the ONLY way to get in contact with this company was a dead end, since the email address no longer exists. This is unacceptable and I hope to see my card refunded for the amount plus the shipping and tax.

      Business Response

      Date: 12/01/2023

      Hello *****,

      We are so sorry to hear of the issues encountered, however we are not affiliated to the company The Feminista. Our company is Clothing Shop Online (www.clothingshoponline.com), and we offer blank apparel on our website.

      We are terribly sorry but are unable to assist on this matter as it's not an issue with our company.

    clothingshoponline.com is NOT a BBB Accredited Business.

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