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Business Profile

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Equinix, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Equinix, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Equinix, Inc. has 4 locations, listed below.

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    Customer Complaints Summary

    • 29 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/19/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *************************** play a critical role in compiling and evaluating consumer credit. With that responsibility comes the obligation to act fairly, impartially, and with the utmost respect for the consumers right to privacy. The integrity of the banking and credit system relies heavily on accurate credit reporting, and any unfair or inaccurate practices directly undermine public trust in that system.I want to state clearly that I did not provide express, written consent for these agencies to report or share my personal information. Doing so without my authorization constitutes a direct violation of 15 U.S. Code 1681b(2). Additionally, the presence of inaccurate and unauthorized accounts raises concerns of identity theft, which is a violation under 15 U.S. Code 1681c-2.The accounts in question are not connected to any authorized transactions made by me. I therefore demand immediate attention and corrective action in accordance with the law.

      Business Response

      Date: 04/30/2025

      Equinix is a provider of digital infrastructure and is not involved in credit reporting. 

    • Initial Complaint

      Date:04/14/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *************************** have taken on a vital role in compiling and assessing consumer credit information. With that role comes a serious responsibility to operate with fairness, impartiality, and a clear respect for the consumers right to privacy. The reliability of the banking system depends on accurate and equitable credit reporting, and when those standards are not met, it undermines the public confidence essential to the systems ************ no point did I provide express, written consent for these agencies to collect or report my personal information. This lack of consent is a violation of 15 U.S. Code 1681b(2). Furthermore, the reporting of unauthorized accounts raises the issue of potential identity theft, which constitutes a violation of 15 U.S. Code 1681c-2. These accounts are not the result of any transaction I have initiated or authorized as the consumer and must be removed from my credit file immediately to ensure compliance with federal law.

      Business Response

      Date: 04/24/2025

      Equinix is a digital infrastructure provider and is not involved in credit reporting. 

    • Initial Complaint

      Date:03/24/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have never received a settlement check From fidelity through *******

      Business Response

      Date: 03/24/2025

      This complaint relates to a company other than Equinix. 

      Customer Answer

      Date: 03/25/2025

       
      Complaint: 23109902

      I am rejecting this response because:

      Sincerely,

      ****** *******

      Business Response

      Date: 03/25/2025

      You've filed a complaint against Equinix (***************************************).  We are not the company named in your complaint and are not involved in credit reporting or the matters you're complaining about. 

    • Initial Complaint

      Date:03/19/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have found multiple inaccuracies on my credit report. These inaccuracies have caused me to be unsuccessful when applying for certain credit. The **** OF EDUCATION account reflects that I was current in October 2023 and then ******************* November, ******************** December, and then ******************** January 2025. I am aware that everything on my credit report. The account listed as SYNCB STEINMART has similar inaccuracies including, showing the account as accurate, then stating the account as a charge off , and then reporting it as late in the future! I am requesting the late payments to be removed immediately.

      Business Response

      Date: 03/30/2025

      Equinix is a provider of digital infrastructure and not invoked in credit reporting. 

    • Initial Complaint

      Date:02/28/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2-28-2025 Ywv5thu264ca Subject: Formal Dispute Request for Discharge of Student Loans Dear Equifax I am writing to formally dispute my federal student loan obligations due to a significant breach of My personal and financial information. My private date was compromised without my authorization, violating multiple federal laws designed to protect student records and personal privacy.Under the following legal protections my information should have been safeguarded:Under Family educational Rights and Privacy Act (FERPA): ensures the confidentiality of student Records and prohibits the unauthorized disclosure of personal information.Higher Education Act (HEA):Establishes the responsibility of Educational Institutions and loans servicer to protect student data.Privacy Act Of 1974: Prohibits the unauthorized sharing of student loan / borrowers personal and financial information Held by federal agencies. Violation of higher education Act BREACH of Contracts negligence: The Unauthorized sharing of student Loan borrows personal and financial information. With third parties, including **** ****, constitute a violation of contractional obligations to protect borrowers data. Given the severity of this data breach and failure to uphold Federal protection, I formally request the immediate discharge and cancellation of my student loan debt in full. Please provide written confirmation of receipt of this dispute as well as information regarding the next steps in the resolution process.I appreciate your prompt attention to this matter and look forward to your response.Sincerely, ****** ****** ************************************

      Business Response

      Date: 02/28/2025

      Equinix is a provider of digital infrastructure and is not involved in credit reporting.  We suspect the consumer has us confused with a similar sounding business. 

    • Initial Complaint

      Date:01/13/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Consumer reporting agencies play a crucial role in collecting and assessing consumer credit information, and it is imperative that they fulfill their responsibilities with fairness, impartiality, and respect for the consumers right to privacy. The banking system relies on accurate and fair credit reporting, and these unfair reporting practices have undermined my confidence, which is vital to the integrity of the banking system.I never provided my explicit, written consent for these consumer reporting agencies to report my information, which violates 15 U.S. Code 1681b(2). This unauthorized reporting has resulted in an alleged case of identity theft, constituting a violation of 15 U.S. Code 1681c-2. The accounts in question are not associated with any transactions made by me, the consumer.

      Business Response

      Date: 01/13/2025

      Equinix is a provider of digital infrastructure and is not involved in credit reporting. 

    • Initial Complaint

      Date:10/17/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ****** *******. I am writing you today that I am sending these dispute letters to you for solving my existing issues in the credit reports. Here no other person or company is involved in sending my letters to you. I am personally sending these letters. I became a victim of Identity Theft on (February, 2019) and after that these accounts added to my credit report which were never opened by me. My personal information may had been stolen through any online platform. I have no idea who was behind this crime. Thats why I never filed any police report. But now it has been a serious situation for me. Thats why I want to remove these account ASAP. As required by section FCRA 605B (15 U.S.C. 1681c-2) a copy of which is enclosed which states that this information must be removed within four business days of receipt, I am requesting that the adverse information on the items be removed to correct my credit report.PLEASE NOTE THAT I DO NOT AUTHORIZE YOU TO PUT A FRAUD ALERT ON MY CREDIT REPORT WITHOUT MY CONSENT.Please investigate these matters and remove the disputed items as soon as possible.ACCOUNTS I WANT TO *************** COLLECTION SERV Account #: ******** Date Opened: 04/28/2022 Balance: $25,648.00 2.ACCOUNTS RECEIVABLE MA Account #: *********** Date Opened: 02/21/2019 Balance: $0 The name of the documents I am attaching here for your better judgment:1.FTC report 2.FCRA 605B, **** ID and Utility Bills copy 4.A notarized letter which proves I am personally sending my letters and complaints.

    • Initial Complaint

      Date:10/15/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau I am writing a complaint about ******* bureau, I have sent a letter stating I was having some accounts and information that did not belong to me which I consider it is inappropriate activity. I also sent them some documents to proof my request.I have attempted to contact EQUIFAX so many times via phone and via mail so they can resolve this issue as soon as possible but they have not responded to ANY of my requests. Please let me know what is the best option to resolve this issue with them. I look forward to hearing from you soon.

      Business Response

      Date: 10/16/2024

      Equinix is a provider of digital infrastructure. We are not involved in credit reporting and not affiliated with the organization that is the subject of this complaint. 

    • Initial Complaint

      Date:10/01/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ******* ************** I am writing you today that I am sending these dispute letters to you for solving my existing issues in the credit reports. Here no other person or company is involved in sending my letters to you. I am personally sending these letters. I became a victim of Identity Theft on (December, 2019) and after that these accounts added to my credit report which were never opened by me. My personal information may had been stolen through any online platform. I have no idea who was behind this crime. Thats why I never filed any police report. But now it has been a serious situation for me. Thats why I want to remove these account ASAP. As required by section FCRA 605B (15 U.S.C. 1681c-2) a copy of which is enclosed which states that this information must be removed within four business days of receipt, I am requesting that the adverse information on the items be removed to correct my credit report.PLEASE NOTE THAT I DO NOT AUTHORIZE YOU TO PUT A FRAUD ALERT ON MY CREDIT REPORT WITHOUT MY CONSENT.Please investigate these matters and remove the disputed items as soon as possible.ACCOUNTS I WANT TO ************** PREMIER BANK Account Number **************** Open Date May 17, 2022 Balance: $1,412.00 2.FIRST PREMIER BANK Account Number **************** Open Date Feb 26, 2021 Balance: $1,085.00 3.PREMIER CREDIT CORPO Account Number XXXX Open Date Jan 14, 2020 Balance: $2,133.00 4.LENDMARK FINANCIAL SER Account Number *********** Open Date Jun 3, 2022 Balance: $0.00 5.DUVERA BILLING SERVI Account Number ******* Open Date May 20, 2022 Balance: $4,711.00 6.******************** Account Number ********** Date Opened May 22, 2024 Balance: $3,910.00 INQUIRIES I WANT TO REMOVE:1.JPMCB CARD SERVICES Oct 7, 2022 The name of the documents I am attaching here for your better judgment:1.FTC report 2.FCRA 605B, **** ID and Utility Bills copy

      Business Response

      Date: 10/11/2024

      Equinix is a provider of digital infrastructure and is not involved in credit reporting.  The consumer likely has us confused with a similar sounding business. 

    • Initial Complaint

      Date:08/28/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The credit bureau is showing my credit history as 4 years old. I have credit cards on my account that date back 10 years, which are still active, and in use and have 100 percent payment history. I want my credit score to reflect the actual amount of credit history I have, so my score can be correct.

      Business Response

      Date: 08/28/2024

      Equinix is not involved in credit reporting.  We suspect the consumer has us confused with a similar sounding business.  

      Customer Answer

      Date: 08/29/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    Equinix, Inc. is NOT a BBB Accredited Business.

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