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Business Profile

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Equinix, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Equinix, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Equinix, Inc. has 4 locations, listed below.

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    Customer Complaints Summary

    • 29 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/21/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never participated in any legal contract in regards to this debt. These accounts are being furnished without any legal agreement/contract. This debt collector is being abusive, deceptive, and unfair in its business dealings with me. This is prohibited by FDCPA. Under FDCPA, I am *********** $1,000 for single one of these violations. Additionally, they didn't follow the correct 5 step validation procedure which again is unfair practices.I demand that this account be deleted from all my credit reports and I also want to be compensated for the said violations. I am ready to seek legal representation if this is not done right away.

      Business Response

      Date: 08/22/2023

      Equinix is a provider of digital infrastructure and is not involved in credit reporting, debt collection or any other matters being complained about.  We suspect the consumer has ** confused with a similar sounding business. 

    • Initial Complaint

      Date:08/13/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SEE ATTACHMENT

      Business Response

      Date: 08/29/2023

      Equinix is a provider of digital infrastructure and is not involved in credit reporting, lending or the other matters being complained about. We suspect the consumer has ** confused with a similar sounding business. 

    • Initial Complaint

      Date:12/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ************. I am writing you today that I am sending these dispute letters to you for solving my existing issues in the credit reports. Here no other person or company is involved in sending my letters to you. I am personally sending these letters. I became a victim of Identity Theft on (AUGUST, 2017) and after that these accounts added to my credit report which were never opened by me. My personal information may had been stolen through any online platform. I have no idea who was behind this crime. Thats why I never filed any police report. But now it has been a serious situation for me. Thats why I want to remove these account ASAP. As required by section FCRA 605B (15 U.S.C. 1681c-2) a copy of which is enclosed which states that this information must be removed within four business days of receipt, I am requesting that the adverse information on the items be removed to correct my credit report.PLEASE NOTE THAT I DO NOT AUTHORIZE YOU TO PUT A FRAUD ALERT ON MY CREDIT REPORT WITHOUT MY CONSENT.Please investigate these matters and remove the disputed items as soon as possible.ACCOUNTS I WANT TO REMOVE:*********** *********** Account #: ******** Date Opened: 12/08/2021 Balance: $0.00 PORTFOLIO RECOVERY A Account #: CAPIT-XXXXXXXXXXXXXX Date Opened: 09/20/2018 Balance: $670.00 ***********/NIHFCU Account #: *********** Date Opened: 08/24/2017 Balance: $5,516.00 VW CREDIT *** Account #: ********** Date Opened: 12/08/2018 Balance: $17,188.00 ******* Account #: ************* Date Opened: 07/14/2021 Balance: $139.00 INQUIRIES I WANT TO REMOVE:JPMCB - CARD SERVICE 05/16/2021 The name of the documents I am attaching here for your better judgment:1.FTC report 2.FCRA 605B, 3.My ID and Utility Bills copy

      Business Response

      Date: 01/04/2023

      Equinix is a provider of digital infrastructure and is not involved in credit reporting or the matters being complained about.  We suspect the consumer has ** confused with another similar sounding business.

    • Initial Complaint

      Date:12/04/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is *****************************. I am writing you today that I am sending these dispute letters to you for solving my existing issues in the credit reports. Here no other person or company is involved in sending my letters to you. I am personally sending these letters. I became a victim of Identity Theft on (DECEMBER, 2019) and after that these accounts added to my credit report which were never opened by me. My personal information may had been stolen through any online platform. I have no idea who was behind this crime. Thats why I never filed any police report. But now it has been a serious situation for me. Thats why I want to remove these account ASAP. As required by section FCRA 605B (15 U.S.C. 1681c-2) a copy of which is enclosed which states that this information must be removed within four business days of receipt, I am requesting that the adverse information on the items be removed to correct my credit report.PLEASE NOTE THAT I DO NOT AUTHORIZE YOU TO PUT A FRAUD ALERT ON MY CREDIT REPORT WITHOUT MY CONSENT.Please investigate these matters and remove the disputed items as soon as possible.ACCOUNTS I WANT TO REMOVE:PORTFOLIO Account #: ******************** Date *********/01/2022 Balance:$5,540.00 CKSPRIMEIN Account #:1601**** Date *********/**/2020 Balance:$18,423.00 ******************* IN Account #:********* Date *********/**/2021 Balance:$80.00 TBOM RETAIL Account #:**************** Date *********/**/2019 Balance:$0.00 The name of the documents I am attaching here for your better judgment:1.FTC report 2.FCRA 605B, 3.My ID and Utility Bills copy 4.A notarized letter which proves I am personally sending my letters and complaints.

      Business Response

      Date: 12/07/2022

      Equinix is a provider of digital infrastructure and is not involved with credit reporting or the matters being complained about.  We suspect the consumer has ** confused with a similar sounding business. 

       

       

    • Initial Complaint

      Date:11/14/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ******************************* I am writing you today that I am sending these dispute letters to you for solving my existing issues in the credit reports. Here no other person or company is involved in sending my letters to you. I am personally sending these letters. I became a victim of Identity Theft on (MAY, 2015) and after that these accounts added to my credit report which were never opened by me. My personal information may had been stolen through any online platform. I have no idea who was behind this crime. Thats why I never filed any police report. But now it has been a serious situation for me. Thats why I want to remove these account ASAP. As required by section FCRA 605B (15 U.S.C. 1681c-2) a copy of which is enclosed which states that this information must be removed within four business days of receipt, I am requesting that the adverse information on the items be removed to correct my credit report.PLEASE NOTE THAT I DO NOT AUTHORIZE YOU TO PUT A FRAUD ALERT ON MY CREDIT REPORT WITHOUT MY CONSENT.Please investigate these matters and remove the disputed items as soon as possible.ACCOUNTS I WANT TO REMOVE:1.DISCOVERBANK Account Number: ******************* CARD Account Number: ************The name of the documents I am attaching here for your better judgment:1.FTC report 2.FCRA 605B, 3.My ID and Utility Bills copy 4.A notarized letter which proves I am personally sending my letters and complaints.

      Business Response

      Date: 11/14/2022

      Equinix is a provider of digital infrastructure and is not involved with credit reporting or the matters being complained about.  We suspect the consumer has ** confused with a similar sounding business. 

    • Initial Complaint

      Date:11/02/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a victim of Identity Theft. I have experience tough and egregious hardships because someone has stolen my identity. I cannot get credit anywhere. This has ruined my life. I lost my job last year and tried to refinance my house and car, I was told sorry, we cannot help you. I filed a police report last year on (11/02/2021)(4178523694) with ******** ****************** I,ve also mailed in certified letters to Equifax Certified mail receipt code (**********************). I received nothing. I'm also sure my information was leaked due to the information breach with Equifax. I was instructed to go to www.equifaxsecurity2017.com. I was prompted to enter my last name and the last six digits of my social security number, at that point I saw that my information was compromised due to Equifax security breach. The thieves even went as far as filing fraudulent income taxes on my behalf! The thieves are continuing to use my credit. Ive faxed all 3 bureaus, as well as called them, At this point I have hired a Consumer lawyer to assist me in this matter (***************************************************************************) He notice several instances where Equifax are in non-compliance with the ***** Im a victim but yet Im treated as if Im nothing. Equifax continues to report Fraudulent accounts and inquiries to my credit report and I want it to stop Immediately! Please note that I have already opted out of arbitration and have supporting documents and proof to support all my claims. I am sure that ******* did not go through the original furnisher to verify these accounts are mine and they have to do so under the *****If they did verify ,they would have realized immediately that I have no clue of these accounts and they do not belong to me . Failure to notify me that Equifax will be reinserting an item on my credit report in writing FCRA (A)(5)(B)(iii) results in $1000 fine . As Equifax has violated the *****.******* has refused to removed fraudulent accounts after I provided proof

      Business Response

      Date: 11/02/2022

      Equinix is a provider of digital infrastructure and is not involved in credit reporting or the matters being complained about.  We suspect the consumer has ** confused with a similar sounding business. 

    • Initial Complaint

      Date:10/31/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a victim of Identity Theft. I have experience tough and egregious hardships because someone has stolen my identity. I cannot get credit anywhere. This has ruined my life. I lost my job last year and tried to refinance my house and car, I was told sorry, we cannot help you. I filed a police report last year on (10/31/2021)(4754171284) with ******* ****************** I,ve also mailed in certified letters to Equifax Certified mail receipt code (**********************). I received nothing. I'm also sure my information was leaked due to the information breach with Equifax. I was instructed to go to www.equifaxsecurity2017.com. I was prompted to enter my last name and the last six digits of my social security number, at that point I saw that my information was compromised due to Equifax security breach. The thieves even went as far as filing fraudulent income taxes on my behalf! The thieves are continuing to use my credit. Ive faxed all 3 bureaus, as well as called them, At this point I have hired a Consumer lawyer to assist me in this matter (*************************, ***********************************************) He notice several instances where Equifax are in non-compliance with the ***** Im a victim but yet Im treated as if Im nothing. Equifax continues to report Fraudulent accounts and inquiries to my credit report and I want it to stop Immediately! Please note that I have already opted out of arbitration and have supporting documents and proof to support all my claims. I am sure that ******* did not go through the original furnisher to verify these accounts are mine and they have to do so under the *****If they did verify ,they would have realized immediately that I have no clue of these accounts and they do not belong to me . Failure to notify me that Equifax will be reinserting an item on my credit report in writing FCRA (A)(5)(B)(iii) results in $1000

      Business Response

      Date: 10/31/2022

      Equinix is a provider of digital infrastructure and is not involved with credit reporting or the matters being complained about.  We suspect the consumer has ** confused with a similar sounding business. 

    • Initial Complaint

      Date:10/18/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is *****************************. I am writing you today that I am sending these dispute letters to you for solving my existing issues in the credit reports. Here no other person or company is involved in sending my letters to you. I am personally sending these letters. I became a victim of Identity Theft on (JUNE, 2022) and after that these accounts added to my credit report which were never opened by me. My personal information may had been stolen through any online platform. I have no idea who was behind this crime. Thats why I never filed any police report. But now it has been a serious situation for me. Thats why I want to remove these account ASAP. As required by section FCRA 605B (15 U.S.C. 1681c-2) a copy of which is enclosed which states that this information must be removed within four business days of receipt, I am requesting that the adverse information on the items be removed to correct my credit report.PLEASE NOTE THAT I DO NOT AUTHORIZE YOU TO PUT A FRAUD ALERT ON MY CREDIT REPORT WITHOUT MY CONSENT.Please investigate these matters and remove the disputed items as soon as possible.ACCOUNTS I WANT TO REMOVE:1.Collection, #*******, 05/01/2022, $52.00 INQUIRIES I WANT TO REMOVE:1.EMSNETWKCP, 11/23/2021 2.*********, 11/11/2021 3.EMSNAVYFCU, 09/09/2021 4.FUNDINGSTE, 05/03/2021 5.EMSNAVYFCU, 04/27/2021 6.EMSNAVYFCU, 12/22/2020 Inaccurate Information I Want to Remove from the Accounts: I am also disputing here LATEPAY accounts which are reporting in my account inaccurately. I want to remove those incorrect LATEPAY status from the accounts. Please update these accounts and make them appear in my report as the positive account. The information I am disputing is as follows: 1.THD/CBNA, #****************, 11/01/2017, $0 The name of the documents I am attaching here for your better judgment:1.FTC report 2.FCRA 605B, 3.My ID and Utility Bills copy 4.A notarized letter which proves I am personally sending my letters and complaints.

      Business Response

      Date: 10/20/2022

      Equinix provides the world with digital infrastructure and is not involved with the matters being complained about, including maintaining credit reports.  The consumer appears to have ** confused with a similar sounding business.

    • Initial Complaint

      Date:09/17/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ***************************. I am writing you today that I am sending these dispute letters to you for solving my existing issues in the credit reports. Here no other person or company is involved in sending my letters to you. I am personally sending these letters. I became a victim of Identity Theft on (JUNE, 2020) and after that these accounts added to my credit report which were never opened by me. My personal information may had been stolen through any online platform. I have no idea who was behind this crime. Thats why I never filed any police report. But now it has been a serious situation for me. Thats why I want to remove these account ASAP. As required by section FCRA 605B (15 U.S.C. 1681c-2) a copy of which is enclosed which states that this information must be removed within four business days of receipt, I am requesting that the adverse information on the items be removed to correct my credit report.PLEASE NOTE THAT I DO NOT AUTHORIZE YOU TO PUT A FRAUD ALERT ON MY CREDIT REPORT WITHOUT MY CONSENT.Please investigate these matters and remove the disputed items as soon as possible.ACCOUNTS I WANT TO REMOVE:1.CONVERGENT OUTSOURCING, ********, 06/01/2020, $630.00 INQUIRIES I WANT TO REMOVE:1.TRUIST, 05/26/2021 2.******, 11/04/2020 The name of the documents I am attaching here for your better judgment:1.FTC report 2.FCRA 605B, 3.My ID and Utility Bills copy 4.A notarized letter which proves I am personally sending my letters and complaints.

      Business Response

      Date: 09/27/2022

      Hello. Equinix is a provider of digital infrastructure and is not involved in credit reporting or the matters being complained about.  Its likely the consumer has ** confused with a similar sounding business. 

    Equinix, Inc. is NOT a BBB Accredited Business.

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