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Business Profile

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Equinix, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Equinix, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Equinix, Inc. has 4 locations, listed below.

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    Customer Complaints Summary

    • 29 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/29/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a formal complaint against this agency for consistently reporting inaccurate information on my credit report, despite my repeated efforts to dispute and rectify the errors.This blatant disregard for my rights under the Fair Credit Reporting Act (FCRA) has caused significant financial and emotional distress, and I kindly request your intervention to resolve this matter appropriately.I submitted a dispute regarding multiple inaccuracies on my credit report. According to the ***** the agency is obligated to conduct a reasonable investigation into the disputed information within 30 days. However, despite this requirement, They failed to conduct a proper investigation and instead verified the inaccurate information without providing any valid evidence. This violation of my FCRA rights has resulted in ongoing damage to my creditworthiness and has hindered my ability to secure favorable lending terms.I kindly request that the BBB instruct this agency to conduct a thorough and reasonable investigation into the disputed information and provide me with a written response within the stipulated time frame. Additionally, I request that the inaccurate information be promptly removed from my credit report due to my rights being violated and sending multiple disputes in the past with no resolution.

      Business Response

      Date: 07/29/2024

      Equinix is a provider of digital infrastructure and is not involved in credit reporting or the other matters being complained about.  We suspect the consumer has us confused with a similar sounding business. 

      Business Response

      Date: 07/29/2024

      Equinix is a provider of digital infrastructure and is not involved in credit reporting or the other matters being complained about.  We suspect the consumer has us confused with a similar sounding business. 

    • Initial Complaint

      Date:05/16/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ***** *************************. I am writing you today that I am sending these dispute letters to you for solving my existing issues in the credit reports. Here no other person or company is involved in sending my letters to you. I am personally sending these letters. I became a victim of Identity Theft on (August, 2023) and after that these accounts added to my credit report which were never opened by me. My personal information may had been stolen through any online platform. I have no idea who was behind this crime. Thats why I never filed any police report. But now it has been a serious situation for me. Thats why I want to remove these account ASAP. As required by section FCRA 605B (15 U.S.C. 1681c-2) a copy of which is enclosed which states that this information must be removed within four business days of receipt, I am requesting that the adverse information on the items be removed to correct my credit report.PLEASE NOTE THAT I DO NOT AUTHORIZE YOU TO PUT A FRAUD ALERT ON MY CREDIT REPORT WITHOUT MY CONSENT.Please investigate these matters and remove the disputed items as soon as possible.ACCOUNTS I WANT TO *************** COLL Account #******* Date Opened: 8/1/2023 Balance Owed: $92 INQUIRIES I WANT TO REMOVE:2.EFCU 11/21/2022 3.FORD 11/21/2022 4.ALLYFINANC 11/21/2022 5.CPS/MAIL 11/21/2022 6.CAPITALONE 3/30/2023 The name of the documents I am attaching here for your better judgment:1.FTC report 2.FCRA 605B, 3.My ID and Utility Bills copy

      Business Response

      Date: 05/16/2024

      Equinix is a provider of digital infrastructure and is not involved in credit reporting.  We suspect the consumer has us confused with a similar sounding business. 

    • Initial Complaint

      Date:05/08/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May *********** are breaking multiple laws in regard to my consumer report. The following correspondence is not a request for validation or verification in any way. It is a demand for you to follow the laws that the U.S. Congress has set forth.

      Business Response

      Date: 05/19/2024

      Equinix is a provider of digital infrastructure and is not involved in credit reporting.  We suspect the consumer has us confused with a similar sounding business. 

    • Initial Complaint

      Date:04/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To whom it may concern, This complaint is against Transunion for the following violations of my rights as a federally protected consumer under the Fair Credit Reporting Act and Privacy Act of 1974. 15USC 1681 a ( d ) ( 2 ) ( A ) ( i ) states that transactions between the consumer and the Person/Corporation making the report is NOT included on the consumer reports. TRANSUNION, are in direct violation of this law by reporting my transaction history ( private information ) illegally WITHOUT my WRITTEN CONSENT for SANTANDER CONSUMER U/Opened June 27,2022 FIFTH THIRD BANK, N./Opened January 03, 2019 *********** FIN/Opened June 10,2022 SELF/LEAD BANK/Opened Oct 19,2022 ***** FARGO BANK CAR/Opened Aug 09,2017 NAVY FEDERAL CU/Opened May 26,2021 F***T PREMIRE/Opened May 10,2018 LVNV FUNDING LLC/Opened Jul 29,2022 NATIONAL CREDIT SYST/Opened Jun 17,2023 CCS COLLECTIONS/Opened May 02,2023 MEDICAL DATA SYSTEMS/Opened Nov 28,2022 This is considered illegal and identity theft Reporting of excluded information pursuant to 15USC 1681 a ( d ) ( 2 ) ( A ) ( i ) on a consumer report is a clear violation of Fair Credit Reporting Act compliance. Per 15 USC 6802 I am now exerting MY RIGHT to OPT OUT of sharing my transaction history. Per 17 CFR ***** " A consumer may exercise the right to opt out at any time. It is illegal to report transaction history. All transactions reporting as late on SANTANDER CONSUMER U/Opened June 27,2022 FIFTH THIRD BANK, N./Opened January 03, 2019 *********** FIN/Opened June 10,2022 SELF/LEAD BANK/Opened Oct 19,2022 ***** FARGO BANK CAR/Opened Aug 09,2017 NAVY FEDERAL CU/Opened May 26,2021 F***T PREMIRE/Opened May 10,2018 LVNV FUNDING LLC/Opened Jul 29,2022 NATIONAL CREDIT SYST/Opened Jun 17,2023 CCS COLLECTIONS/Opened May 02,2023 MEDICAL DATA SYSTEMS/Opened Nov 28,2022 must be deleted and updated to current/paid as agreed. A response of this account has been " validated ', will not be accepted as I am not asking you to validate or verify anything. TRANSUNION, are reporting the account SANTANDER CONSUMER U/Opened June 27,2022 FIFTH THIRD BANK, N./Opened January 03, 2019 *********** FIN/Opened June 10,2022 ***** FARGO BANK CAR/Opened Aug 09,2017 F***T PREMIRE/Opened May 10,2018 Accounts as a charge off on my credit report. The *** CLEARLY defines a CHARGE OFF as a CERTIFICATE OF INDEBTEDNESS which is now INCOME. INCOME CAN NOT be reported on THE CONSUMER REPORT which makes reporting of this account INACCURATE and in violation of 15 USC 1681. Additionally, the negative accounts have been placed in Collection/Charge-Off Status WITHOUT mailing me a copy of *** form 1099-C Cancellation of Debt TRANSUNION, reporting collections/Charge-Offs , late payments/other derogatory information in my consumer reports are in violation of 26 USC ss 6050P Returns Relating to the Cancellation of Indebtedness by Certain Entities. There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy. Transunion are consumer reporting agencies and I am the Consumer. I have the right to make sure my private information isn't shared which is backed by 15 USC 6801 which states " It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. '' ( Furnisher of information to credit agencies ) is a financial institution by definition under that title. 15 USC 1681 section 604 a section 2 states that " In general Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates.

      Business Response

      Date: 04/19/2024

      Equinix is a provider of digital infrastructure and not involved in credit reporting or the other matters being complained about. 

    • Initial Complaint

      Date:03/09/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since 2021 I've not been able to access my Equifax account. They have escalated my cash 6 times in the last 12 months and I keep getting told I have to wait there is nothing they can do. All I want is to be able to see my credit report and not one person I've spoken to can help. I was told by the last guy I talked to there was nothing they could do I have to wait. I've been waiting for the years. They need to cancel it or get me into it. I feel it's that simple

      Business Response

      Date: 03/11/2024

      Equinix is a provider of digital infrastructure and is not involved in credit reporting.  We suspect the consumer has us confused with a similar sounding business. 

       

    • Initial Complaint

      Date:03/05/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is *******************************. I am writing you today that I am sending these dispute letters to you for solving my existing issues in the credit reports. Here no other person or company is involved in sending my letters to you. I am personally sending these letters. I became a victim of Identity Theft on (July, 2015) and after that these accounts added to my credit report which were never opened by me. My personal information may had been stolen through any online platform. I have no idea who was behind this crime. Thats why I never filed any police report. But now it has been a serious situation for me. Thats why I want to remove these account ASAP. As required by section FCRA 605B (15 U.S.C. 1681c-2) a copy of which is enclosed which states that this information must be removed within four business days of receipt, I am requesting that the adverse information on the items be removed to correct my credit report.PLEASE NOTE THAT I DO NOT AUTHORIZE YOU TO PUT A FRAUD ALERT ON MY CREDIT REPORT WITHOUT MY CONSENT.Please investigate these matters and remove the disputed items as soon as possible.ACCOUNTS I WANT TO REMOVE:1.**************** Account #: **************** Date Opened: 07/23/2018 Balance: $2,926.00 2.COMENITYBANK/VICTORI Account #: **************** Date Opened: 04/25/2016 Balance: $0.00 3.COMENITYBANK/VICTORIA Account #: ************ Date Opened: 11/21/2016 Balance: $0.00 ftc 4.ACCEPTANCE NOW Account #: ******************** Date Opened: 09/15/2018 Balance: $1,419.00 5.KOHLS/CAPITAL ONE Account #: **************** Date Opened: 06/15/2016 Balance: $0.00 6.TD BANK USA/TARGETCRED Account #: **************** Date Opened: 11/25/2016 Balance: $0 7.MIDLAND CREDIT MANAGEM Account #: ********* Date Opened: 03/28/2023 Balance: $1,091.00 8.MIDLAND FUNDING Account #: ********* Date Opened: 12/29/2017 Balance: $375.00 9.MIDLAND CREDIT MANAGEM Account #: ********* Date Opened: 07/27/2023 Balance: $1,213.00 10.Chapter 7 bankruptcy discharged Reference#: 1519542Date Filed/Reported: 07/08/2015 Balance: $0.00 INQUIRIES I WANT TO REMOVE:1.US DEPARTMENT OF EDU 06/27/2023 2.***************************************** V 04/04/2023 The name of the documents I am attaching here for your better judgment:1.FTC report 2.FCRA 605B, 3.My ID and Utility ********** 4.A notarized letter which proves I am personally sending my letters and complaints.

      Business Response

      Date: 03/05/2024

      Equinix is a provider of digital infrastructure and not involved in credit reporting.  We suspect the consumer has us confused with a similar sounding business. 

    • Initial Complaint

      Date:02/29/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ******** *****************************. I am writing you today that I am sending these dispute letters to you for solving my existing issues in the credit reports. Here no other person or company is involved in sending my letters to you. I am personally sending these letters. I became a victim of Identity Theft on (FEBRUARY, 2014) and after that these accounts added to my credit report which were never opened by me. My personal information may had been stolen through any online platform. I have no idea who was behind this crime. Thats why I never filed any police report. But now it has been a serious situation for me. Thats why I want to remove these account ASAP. As required by section FCRA 605B (15 U.S.C. 1681c-2) a copy of which is enclosed which states that this information must be removed within four business days of receipt, I am requesting that the adverse information on the items be removed to correct my credit report.PLEASE NOTE THAT I DO NOT AUTHORIZE YOU TO PUT A FRAUD ALERT ON MY CREDIT REPORT WITHOUT MY CONSENT.Please investigate these matters and remove the disputed items as soon as possible.ACCOUNTS I WANT TO REMOVE:PORTFOLIO Account #: ******************** Date Opened: 03/01/2023 Balance: $4,495.00 GRAINTECHN Account #: ******************* Date Opened: 12/01/2020 Balance: $1,036.00 ******* Account #: ************** Date Opened: 07/01/2022 Balance: $2,284.00 AMEX Account #: **************** Date Opened: 03/01/2020 Balance: $1,353.00 The name of the documents I am attaching here for your better judgment:1.FTC report 2.FCRA 605B, 3.My ID and Utility **********

      Business Response

      Date: 03/11/2024

      Equinix is a provider of digital infrastructure and is not involved in credit reporting.  We suspect the consumer has us confused with a similar sounding business. 

    • Initial Complaint

      Date:12/21/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Equifax has been messing over people credit for years I have some reports from equifax saying one thing then others saying something else I dont believe this is fair to us my report is not fairly scored they put what number that wants to put on your file you send documents and all the things you need to get things updated and removed it doesnt happen nobody spoke English I been going through this for years I cant move forward with my life if this company doesnt do there job this needs to stop ** capital Personal Credit are discharge by bankruptcy it shouldnt not be reporting late I sent documents nothing changed

      Business Response

      Date: 12/22/2023

      Equinix is a provider of digital infrastructure and is not involved in credit reporting or the other matters being complained about.  We suspect the consumer has ** confused with a similar sounding business. 

    • Initial Complaint

      Date:10/24/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is *****************************. I am writing you today that I am sending these dispute letters to you for solving my existing issues in the credit reports. Here no other person or company is involved in sending my letters to you. I am personally sending these letters. The listed ACCOUNTS and INQUIRIES are reporting in my credit report inaccurately. These accounts history has many incorrect information and the bureaus have no right to report these kinds of items in my credit report. If they do not remove these items from my report, I will seek legal action against them.As required by section FCRA 605B (15 U.S.C. 1681c-2) a copy of which is enclosed which states that this information must be removed within four business days of receipt, I am requesting that the adverse information on the items be removed to correct my credit report.PLEASE NOTE THAT I DO NOT AUTHORIZE YOU TO PUT A FRAUD ALERT ON MY CREDIT REPORT WITHOUT MY CONSENT.Please investigate these matters and remove the disputed items as soon as possible.ACCOUNTS I WANT TO REMOVE:1.LVNV FUNDING LLC, #****************, 06/01/2023, $1,176.00 2.CAPITAL ONE, #************, 09/01/2019, $0.00 INQUIRIES I WANT TO REMOVE:1.**********, 10/18/2022 2.IR/NEW AMERICAN FUNDIN, 10/12/2022 3.AMEX, 03/12/2022 4.BK OF AMER, 10/14/2021 5.SYNCB/OLDNAVY, 10/06/2021 Inaccurate Information I Want to Remove from the Accounts: I am also disputing here LATEPAY accounts which are reporting in my account inaccurately. I want to remove those incorrect LATEPAY status from the accounts. Please update these accounts and make them appear in my report as the positive account. The information I am disputing is as follows: 1.SANTANDER, #*****************, 05/01/2021, $39,200.00 2.CREDITONEBNK, #****************, 04/01/2021, $633.00 3.CB/EXPRESS, #*********, 10/06/2021, $15.00 4.TRUISTMRTG, #*************, 01/01/2007, $0.00 5.VW CREDIT, #*********, 01/01/2014, $0.00 6.VW CREDIT, #*********, 01/01/2017, $0.00 7.THD/CBNA, #****************, 05/01/2021, $0.00 8.CB/EXPRESS, #*********, 11/01/2017, $0.00 The name of the documents I am attaching here for your better judgment:1.FTC report 2.FCRA 605B, 3.My ID and Utility ********** 4.A notarized letter which proves I am personally sending my letters and complaints.

      Business Response

      Date: 10/24/2023

      Equinix is a provider of digital infrastructure and is not involved in credit reporting or the matters being complained about.  We suspect the consumer has ** confused with a similar sounding business. 

    • Initial Complaint

      Date:08/28/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reviewed my consumer reports and noticed that there was an inaccurate account(s) on my credit report ACCOUNT NAME:National Credit Adjust ACC#: 4593****ACCOUNT NAME:NCA ACC #: 4593****ACCOUNT NAME:****** ACC#: D1563757N1 *************************** have assumed a vital role and have a responsibility to report Consumer information to the best of their ability with Maximum Accuracy.I contacted Experian and ask for them to investigate & remove the inaccurate accounts from my consumer report that they are illegally reporting and I requested specifically the alleged original application bearing my signature they have not been able to provide such proof to me.This is a violation of the Fair Credit Reporting Act and this disputed item may not appear on my credit report if it cannot be supported by any evidence or proof.

      Business Response

      Date: 08/29/2023

      Equinix is a provider of digital infrastructure and is not involved or the matters being complained about.  We suspect the consumer has ** confused with a similar sounding business. 

    Equinix, Inc. is NOT a BBB Accredited Business.

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