Complaints

This profile includes complaints for Electronic Arts, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Electronic Arts, Inc.

  209 Redwood Shores Pkwy Redwood City, CA 94065-1175

• 

  Electronic Arts, Inc.

  5000 Commerce Crossing Dr. Louisville, KY 40229

• 

  Electronic Arts, Inc.

  200 4445 Calgary Trail Edmonton, AB T6H 5R7

• 

  Electronic Arts, Inc.

  590 W Central Ave #E Brea, CA 92821

• 

  Electronic Arts, Inc.

  9001 North I-35 Suite #100 Austin, TX 78753

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  n June 13th, 2025, I purchased an offer in the mobile game Need for Speed: No Limits called Great Value Offer 4 for $13.99 USD. This offer was advertised as a way to unlock 2 extra days in the Devils Run: Alpine Storm event a special event that normally lasts 7 days.However, after completing just the first day of missions, the event ended immediately. I did not receive the full 7-day access, nor the extra 2 days I paid for. In total, I was only allowed to play 1 out of 7 days, despite spending both real money and valuable in-game resources.What happened next:I spent approximately ***** gold (which I previously purchased with real money) to prepare for the event and all of it was wasted due to the premature closure.I contacted EA in-game support and then their official support platform, submitting screenshots and full documentation.I waited over two weeks, received no resolution, and support refused to escalate the issue to a ***************** Play refunded my $13.99 after I submitted a separate claim, but EA has done nothing to address the loss of my in-game gold or compensate for the event access failure.EA now claims they have no way to escalate the case leaving me with no way to recover the in-game value I lost due to a bug on their side.What Im requesting:A restoration of the ***** gold I lost due to this incident, or in-game compensation of equal value.An acknowledgment that players should not lose paid resources due to system bugs.That EA takes full responsibility when content fails to deliver what was promised especially when real money and digital currency are involved.Conclusion:This issue was not caused by user error. It was a system failure on EAs end, and it caused me to lose both money and purchased in-game currency. EA has made no effort to resolve it or even allow escalation. I am asking the BBB to help me get a fair resolution for digital goods that were not delivered as promised.

  Business Response

  Date: 07/02/2025

  Thank you for raising your concerns with us.

  Upon review, we request the customer contact us at *************************** and well be happy to assist.

  Thank you,  
  Electronic Arts 
  EA Help 

  Customer Answer

  Date: 07/02/2025

   
  Complaint: 23546462
  
  I am rejecting this response because:

  EA is refusing to resolve my complaint. Their message simply asks me to contact ***************************, which I already did weeks ago without resolution.
  My loss involved both real money (refunded by ******) and over ***** gold (an in-game currency that I paid for). The gold was lost due to a bug in their event system, not my actions. I provided all documentation and asked only for the lost currency to be restored.
  EA now claims in-game currency is final and cannot be refunded even though the event malfunctioned and denied me access after just Day 1 of a 7-day event. I did not receive what I paid for.
  Im extremely disappointed by their refusal to take responsibility or offer real support. I am marking this complaint as unresolved, and I will be posting this experience publicly to warn other consumers.
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 07/03/2025

  Thank you for raising your concerns with us. 

  Were unable to discuss account details without verifying the account holder and welcome the customer to open a case with us at *************************** where we'll be happy to assist.

  Thank you,  
  Electronic Arts 
  EA Help 

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23546462
  
  I am rejecting this response because:

  
  EAs response is not acceptable. I have already contacted their support multiple times via ***************************, both in-game and through their website. I provided receipts, proof of purchase, and detailed documentation.
  They acknowledged the issue but refused to refund or restore the gold I lost due to a bug in their game event. Their suggestion to open a new case is a way to stall and avoid responsibility. Ive been through their system and was repeatedly told there was nothing they could do despite me losing both paid currency and event access.
  This complaint remains unresolved and unaddressed. Im marking it as such and will also be sharing this experience publicly so other consumers are aware of how EA handles real money losses caused by bugs in their game.
  Sincerely,
  
  ****** *****

  Business Response

  Date: 07/07/2025

  Thank you for raising your concerns with us. 

  Were unable to discuss account details without verifying the account holder and welcome the customer to open a case with us at *************************** where we'll be happy to assist.

  Thank you,  
  Electronic Arts 
  EA Help 

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23546462
  
  I am rejecting this response because:

  I am the owner of the account related to this case. My in-game name is **** *******. My EA Help login is oxv447q2s7a1, and my game account is linked to my ****** email: *********************** I have attached screenshots showing this information to confirm that I am the account holder.
  I already contacted EA through in-game support and through their official help website, but I was ignored or told to repeat the same steps multiple times. Even after following their instructions, I received no solution for the gold I lost due to the event bug in Need for Speed: No Limits. The event ended right after Day 1, and even though I paid $13.99 to extend it by 2 more days, it still closed. I also lost over ***** gold I had paid for in the past.
  Google already refunded me the money I paid for the extension. Now, I am only asking EA to restore the in-game gold that I spent because of their bug, or offer compensation of equal value. All my attempts to resolve this have failed.
  Thank you for your attention and help with this case.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:07/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Title:Unjust Ban of Apex Legends Account Suspected Racial Discrimination and Repeated Denial of Appeals Company:Electronic Arts (EA)Complaint:Dear Better Business Bureau,I am writing to file a formal complaint against Electronic Arts (EA) regarding the unjust ban of my Apex Legends account. I am a ******************* student currently studying in *********. I was live-streaming a match of Apex Legends on [24/06/2025], when my account was suddenly suspended without any prior warning or valid explanation.I have never used any unauthorized software, third-party tools, or violated the EA User Agreement or Apex Legends Terms of Service. I am a legitimate player, and I believe the ban was issued in error.Following the ban, I submitted multiple appeals through EA's official support channels. However, each response I received was generic and dismissive, without any specific evidence or justification provided for the action taken against my account.Given the complete lack of transparency and the refusal to reconsider my case in good faith, I am deeply concerned that this may be a result of implicit racial bias from EAs support or moderation staff. As a Black student living abroad, being wrongfully targeted in such a way is incredibly disheartening.I respectfully request that EA conduct a transparent, manual review of my accounts ban history, and provide a clear and honest explanation. If no evidence of wrongdoing is found, I demand that my account be reinstated immediately.This situation has affected me not only as a player but also as a student and content creator. I believe companies like EA should be held accountable for fair treatment of all their users, regardless of their race, nationality, or geographic location.Thank you for your time and ************* EA account is registered with the email: ************************* they have permanently closed my account without any valid reason. I have spent a lot of time on this account.

  Business Response

  Date: 07/02/2025

  Hello,
  
  We've reviewed the account and the action taken was due to a violation of our Terms of Service. We regret that we cannot assist through this channel nor can we overturn the violation. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.
  
  For more information on how to contact their team, please visit our article on EA Help: **********************************************************************************************************;
  
  Thanks,
  EA Help

  Customer Answer

  Date: 07/02/2025

   
  Complaint: 23544447
  
  I am rejecting this response because: You have banned my hardware ID, preventing me from playing the game again. If I violated the rules by using an alternate account, why did you have to go as far as banning my hardware ID? Now I cant play the game at all. I came with sinceritywhy would you treat me like this?
  
  Sincerely,
  
  Bersky Hin

  Business Response

  Date: 07/03/2025

  Hello,
  
  We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.
  
  Thanks,
  EA Help
  
  

• Initial Complaint

  Date:07/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB officer,I purchased several services in the game Apex Legends this month. The latest purchase was Jun 25th at night. But my account was banned the very next day June 26th in the morning. The company did not inform me through email or any other approaches. My game account simply cannot login. The customer service did not reply to any of my mails and no case was filed in their system. They did not provide any other contact or dispute methods for the account ban. My account is worth over $4000 dollars and I cannot afford to lose it.I have also attached my consumption record of my EA account in the past month along with the ban shown on EA help. As shown in the picture, I have been consuming EA products continuously until June 25, but I was banned immediately on June 26 without seeing any reasons on the EA help site or receiving any notifications through emails. The company should provide clear reason and evidence before they ban an account ************************ consumer made thousands of dollars of purchase. I feel really concerned about my consumption and purchase because literally receive no response through the contact methods provided by the company. Also, I did no harm and have no bad willings to the Apex Legends game, community, or EA platform. I did not do anything against of the user agreements. My required solution is to remove the ban to protect my *****************,****** ****

  Business Response

  Date: 07/01/2025

  Thank you for raising your concerns with us. 

  We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

  Thank you,  
  Electronic Arts 
  EA Help 

  Customer Answer

  Date: 07/01/2025

   
  Complaint: 23543023
  
  I am rejecting this response because:

  Please provide the contact method of the team of terms of service.

  Sincerely,
  
  ****** ****

  Business Response

  Date: 07/03/2025

  Thank you for raising your concerns with us. 

  Upon review, we request the customer contact us at *************************** and well be happy to assist.

  Thank you,  
  Electronic Arts 
  EA Help 

• Initial Complaint

  Date:06/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB ********************************* is with great confusion and disappointment that I write this letter to you in the hope that through your help I can resolve my dispute with Electronic Arts (EA). My EA account has been permanently banned by EA and after many unsuccessful appeals, I am deeply helpless and in desperate need of your intervention and assistance.

  Business Response

  Date: 06/30/2025

  Thanks for the message,
  
  The account in question is not associated with the email address or information provided with this report.  Were unable to discuss account details without verifying the account holder and welcome the customer to open a case with us at *************************** where we'll be happy to assist.
  
  Thank you.
  EA Help
  Electronic Arts

• Initial Complaint

  Date:06/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding a permanent ban that was placed on my Apex Legends account by *********************************************. I strongly believe this action was made in error, and despite multiple attempts to appeal and provide supporting evidence, EA has continued to uphold the ban without offering a fair or transparent ********* the time the violation allegedly occurred, I was not using my PlayStation 5 at all I was at work. I submitted proof of this, including:A photo of my work schedule Login activity logs showing suspicious access that was not me A video of my console setup and controller as supporting evidence that I do not use any unauthorized tools or cheats Despite this, EA responded with a generic message stating that my account violated their User Agreement and that the matter is now considered closed. They refuse to give further detail or explain what the alleged violation was. I have never cheated, shared my account, or engaged in any behavior that would violate EAs terms.I understand EAs responsibility to protect the integrity of their platform, but in this case, I believe my account may have been compromised or mistakenly flagged, and I am being punished unfairly. Im simply asking for:A genuine, manual re-investigation of my account and the evidence I submitted More transparency on what exact violation led to the sanction This situation has caused me a great deal of stress, and I feel that I am being ignored despite doing everything correctly.I would appreciate any help in getting this matter properly addressed.

  Business Response

  Date: 06/30/2025

  Thank you for raising your concerns with us.
  
  The account in question is not associated with the email address or information provided with this report.
  
  Were unable to discuss account details without verifying the account holder and welcome the customer to open a case with us at *************************** where we'll be happy to assist.
  
  Thank you,
  Electronic Arts
  EA Help

• Initial Complaint

  Date:06/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:I am writing to formally dispute Electronic Arts' decision to permanently ban my Apex Legends account. Despite submitting a detailed appeal explaining my innocence, my case was unjustly rejected. As a dedicated player since 2022, I have strictly adhered to all Terms of Service and invested significant time and money into this game. Over the years, I have purchased numerous in-game items, battle passes, and cosmetic upgrades, demonstrating my commitment and passion for Apex Legends. After an extended absence due to personal reasons, my account was compromised by a malicious third party. Upon discovering suspicious activity, I immediately secured my account and contacted ********************** Support. I provided full cooperationincluding login records, purchase history, and activity timelinesto prove the breach occurred without my knowledge or involvement. EA issued a ban citing "cheating violations" stemming solely from the hackers actions. My appeal emphasized that I never engaged in prohibited activities and provided clear evidence of unauthorized access. Regrettably, EA dismissed my proof without substantive review. This unfair ban penalizes me for criminal acts beyond my control and disregards my financial contributions and loyalty to the game. I respectfully request BBBs intervention to: 1. Compel EA to reinvestigate this case with the provided evidence. 2. Revoke the erroneous ban and restore my account immediately. This situation contradicts EAs commitment to fair play and customer satisfaction. I seek only justice for an account I have invested years and considerable resources into. Thank you for upholding consumer rights and assisting in resolving this matter. Sincerely,Rano

  Business Response

  Date: 06/30/2025

  Hello,

  We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

  Kind Regards,

  EA Help

  Customer Answer

  Date: 06/30/2025

  ??
  
  :23533835
  
  
  
  ??????,??:
  
  ????????? (EA) ??????????? Apex Legends ?? (EA ID:DunkRan0;????:[email protected]) ???????????????????????????????——??????????????????  
  
   ????:  
  1. ??? EA ?????????????????:  
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     - ??????? IP ??  
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  2. ???????????????**?  
  
   EA ???????:  
  - ????????????,???????  
  - ??????:  
     ??????????**?????**?  
     ??????????????  
     ??2022???,??????????????????  
  
   ????:  
  “?????,????,??????:  
  - ????????????????????-  
  ????????????????????????-  
  EA????????,??????????”
  
  ???????:  
  - ???????????????-  
  EA??????????????????-  
  ???BBB??EA:  
    ??????;  
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  ???????????????????????????????????????
  
  ??,
  
  
  
  ??·??

• Initial Complaint

  Date:06/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I trusted EA Support and followed their advice to unlink and link accounts. As a result, I lost all of my online progress in FC 25, including my Ultimate Team which I had spent time and effort building.Even after multiple chats with EA Support and providing proof of account ownership, they refused to help. They keep repeating that nothing can be done even though they were the ones who suggested the unlinking in the first place.This has been frustrating and unfair. I'm not asking for anything unreasonable just a way to recover what I lost due to EAs own system and instructions.EA needs to take responsibility for mistakes made by their own support *********************** case has been closed without resolution.Very disappointed.

  Business Response

  Date: 06/30/2025

  Hello,
  
  Upon review, we request the customer contact us at ***************************, and well be happy to assist.
  
  Regards,
  EA Help.

• Initial Complaint

  Date:06/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding EAs failure to provide effective customer support in recovering access to my EA SPORTS FC ********************************** account username is AmericanBEST and my Player ID is [******************] .The account is linked to *********** on iOS.I lost access to the account after logging into a second account using Apple Sign-In. Since then, I have contacted EA multiple times through their official support channels, provided all required information (including the full Player ID, platform, and account history), but I keep receiving either automated or unhelpful responses.EA Support refuses to escalate my case or resolve the issue properly, despite clear proof of ownership. Ive spent significant time and effort on this account, and I believe this treatment is unacceptable.I am requesting the immediate recovery of my original account, or at the very least, a serious human review of my case. I am extremely disappointed in EAs support quality and am asking the BBB to intervene.Thank you for your assistance.

  Business Response

  Date: 07/01/2025

  Thank you for contacting us

  The account in question is not associated with the email address or information provided with this report.  Were unable to discuss account details without verifying the account holder and welcome the customer to open a case with us at *************************** where we'll be happy to assist. In order to receive assistance in ********* the customer will have to follow the steps outlined here ******************************************************************************************************************* . Creating an in-game ticket will redirect it the to a dedicated team that will assist the customer with their query. 

  Thank you 

  Electronic Arts 

  EA Help

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted EA multiple times to try to resolve an issue on my account. My ******************************* is stating that I need a verification code in order to log in, however, the verification code is not going to my email address. I have waited extremely long wait times of 3 hours or more (even though the website displays a 16 minute wait) only to get dismissed by several support members. I have spent over $1000 with this business over the past few years and it seems that although I provide the correct information to Support to show account ownership; no one wants to help.This complaint is regarding the account id: ************* and email address for this account is: ***********************

  Business Response

  Date: 06/27/2025

  Thank you for raising your concerns with us. 

  Upon review, we request the customer contact us at help.ea.com and we’ll be happy to assist.

  Thank you,  
  Electronic Arts 
  EA Help 

  Customer Answer

  Date: 06/27/2025

   
  
  Complaint: 23525403
  
  
  
  I am rejecting this response because: this is the original 'loophole' EA has sent me through for the past few days. They do not respond to help via help.ea.com. The wait times say "16 minutes" however I have been there waiting in a queue for hours just to get dismissed by several support staff members. If EA refuse to actually help me as a customer, I want a refund for everything spent on the account that they will not allow me to sign into.
  
  
  
  Sincerely,
  
  
  
  Jasmine Kier

  Business Response

  Date: 06/30/2025

  Thank you for raising your concerns with us. 

  Upon review, we request the customer contact us at help.ea.com and we’ll be happy to assist.

  Thank you,  
  Electronic Arts 
  EA Help 

  Customer Answer

  Date: 07/01/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23525403, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Jasmine Kier

• Initial Complaint

  Date:06/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a dedicated player of Apex Legends with over ***** hours of gameplay history. My account ID is ??********??, and it is registered under the email address *********************** Notably, I have previously participated in the ALGS Pro League (Apex Legends Global Series), further demonstrating my commitment to the game. On June 26, 2025, my account was erroneously banned by the system, rendering it unable to log in.This account has been exclusively used by me for an extended period, and I have never utilized any cheating software or engaged in rule-breaking activities. The suspected causes of this mistaken ban are as follows:The device may have previously installed third-party software (e.g., game accelerators), which could have left residual files triggering false positives;Network fluctuations may have caused abnormal data detection;I have never participated in cheating, verbal abuse, or account trading.Additionally, I recently received suspicious emails prompting password changes for the account, which has led me to suspect potential unauthorized access.I kindly request a thorough review of the ban reason, the lifting of account restrictions, and if the ban was indeed due to a system error, improvements to the detection mechanism to prevent recurrence. I am fully prepared to provide additional materials (e.g., gameplay logs, device information, or ALGS participation records) to assist in resolving this issue.Please verify the situation and lift the ban at your earliest convenience. Thank you for your attention to this matter.

  Business Response

  Date: 06/27/2025

  Thanks
  for the message.
  
  We've
  reviewed the account and the action taken was due to a violation of our Terms
  of Service. We regret that we cannot assist through this channel nor can we
  overturn the violation here. If the player wishes to dispute the action taken
  with any new information available, they will need to contact the EA Terms of
  Service team directly.
  
  For
  more information on how to contact their team, please visit our article on EA
  Help: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts
  
  Thank
  you,
  Electronic Arts
  EA
  Help