Complaints

This profile includes complaints for Electronic Arts, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Electronic Arts, Inc.

  209 Redwood Shores Pkwy Redwood City, CA 94065-1175

• 

  Electronic Arts, Inc.

  5000 Commerce Crossing Dr. Louisville, KY 40229

• 

  Electronic Arts, Inc.

  200 4445 Calgary Trail Edmonton, AB T6H 5R7

• 

  Electronic Arts, Inc.

  590 W Central Ave #E Brea, CA 92821

• 

  Electronic Arts Canada

  4330 Sanderson Way Burnaby, BC V5G 4X1

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I trusted EA Support and followed their advice to unlink and link accounts. As a result, I lost all of my online progress in FC 25, including my Ultimate Team which I had spent time and effort building.Even after multiple chats with EA Support and providing proof of account ownership, they refused to help. They keep repeating that nothing can be done even though they were the ones who suggested the unlinking in the first place.This has been frustrating and unfair. I'm not asking for anything unreasonable just a way to recover what I lost due to EAs own system and instructions.EA needs to take responsibility for mistakes made by their own support *********************** case has been closed without resolution.Very disappointed.

  Business Response

  Date: 06/30/2025

  Hello,
  
  Upon review, we request the customer contact us at ***************************, and well be happy to assist.
  
  Regards,
  EA Help.

• Initial Complaint

  Date:06/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding EAs failure to provide effective customer support in recovering access to my EA SPORTS FC ********************************** account username is AmericanBEST and my Player ID is [******************] .The account is linked to *********** on iOS.I lost access to the account after logging into a second account using Apple Sign-In. Since then, I have contacted EA multiple times through their official support channels, provided all required information (including the full Player ID, platform, and account history), but I keep receiving either automated or unhelpful responses.EA Support refuses to escalate my case or resolve the issue properly, despite clear proof of ownership. Ive spent significant time and effort on this account, and I believe this treatment is unacceptable.I am requesting the immediate recovery of my original account, or at the very least, a serious human review of my case. I am extremely disappointed in EAs support quality and am asking the BBB to intervene.Thank you for your assistance.

  Business Response

  Date: 07/01/2025

  Thank you for contacting us

  The account in question is not associated with the email address or information provided with this report.  Were unable to discuss account details without verifying the account holder and welcome the customer to open a case with us at *************************** where we'll be happy to assist. In order to receive assistance in ********* the customer will have to follow the steps outlined here ******************************************************************************************************************* . Creating an in-game ticket will redirect it the to a dedicated team that will assist the customer with their query. 

  Thank you 

  Electronic Arts 

  EA Help

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted EA multiple times to try to resolve an issue on my account. My ******************************* is stating that I need a verification code in order to log in, however, the verification code is not going to my email address. I have waited extremely long wait times of 3 hours or more (even though the website displays a 16 minute wait) only to get dismissed by several support members. I have spent over $1000 with this business over the past few years and it seems that although I provide the correct information to Support to show account ownership; no one wants to help.This complaint is regarding the account id: ************* and email address for this account is: ***********************

  Business Response

  Date: 06/27/2025

  Thank you for raising your concerns with us. 

  Upon review, we request the customer contact us at help.ea.com and we’ll be happy to assist.

  Thank you,  
  Electronic Arts 
  EA Help 

  Customer Answer

  Date: 06/27/2025

   
  
  Complaint: 23525403
  
  
  
  I am rejecting this response because: this is the original 'loophole' EA has sent me through for the past few days. They do not respond to help via help.ea.com. The wait times say "16 minutes" however I have been there waiting in a queue for hours just to get dismissed by several support staff members. If EA refuse to actually help me as a customer, I want a refund for everything spent on the account that they will not allow me to sign into.
  
  
  
  Sincerely,
  
  
  
  Jasmine Kier

  Business Response

  Date: 06/30/2025

  Thank you for raising your concerns with us. 

  Upon review, we request the customer contact us at help.ea.com and we’ll be happy to assist.

  Thank you,  
  Electronic Arts 
  EA Help 

  Customer Answer

  Date: 07/01/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23525403, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Jasmine Kier

• Initial Complaint

  Date:06/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a dedicated player of Apex Legends with over ***** hours of gameplay history. My account ID is ??********??, and it is registered under the email address *********************** Notably, I have previously participated in the ALGS Pro League (Apex Legends Global Series), further demonstrating my commitment to the game. On June 26, 2025, my account was erroneously banned by the system, rendering it unable to log in.This account has been exclusively used by me for an extended period, and I have never utilized any cheating software or engaged in rule-breaking activities. The suspected causes of this mistaken ban are as follows:The device may have previously installed third-party software (e.g., game accelerators), which could have left residual files triggering false positives;Network fluctuations may have caused abnormal data detection;I have never participated in cheating, verbal abuse, or account trading.Additionally, I recently received suspicious emails prompting password changes for the account, which has led me to suspect potential unauthorized access.I kindly request a thorough review of the ban reason, the lifting of account restrictions, and if the ban was indeed due to a system error, improvements to the detection mechanism to prevent recurrence. I am fully prepared to provide additional materials (e.g., gameplay logs, device information, or ALGS participation records) to assist in resolving this issue.Please verify the situation and lift the ban at your earliest convenience. Thank you for your attention to this matter.

  Business Response

  Date: 06/27/2025

  Thanks
  for the message.
  
  We've
  reviewed the account and the action taken was due to a violation of our Terms
  of Service. We regret that we cannot assist through this channel nor can we
  overturn the violation here. If the player wishes to dispute the action taken
  with any new information available, they will need to contact the EA Terms of
  Service team directly.
  
  For
  more information on how to contact their team, please visit our article on EA
  Help: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts
  
  Thank
  you,
  Electronic Arts
  EA
  Help

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My PS5, Xbox X, now PC, accounts, every single one, from *****, ******, *******, ****, *********, name it and someone that has been actively targeting me in hopes to ruin my entire life and make public everything on said accounts public, all through Apex Legends, and either my family, who I have not talked with in years, or a Neo **** hate group, have ruined thousands of dollars in damages, 2 years of my life trying to find and fix the issues, and identity theft, which I have names, addresses, the end of drivers license number, and so much more. I was going to take these now useless expensive machines to the *** office to let them go through them and knowing they can find what Ive been looking for, prosecute those responsible. This has had extreme repercussions on my entire life, and it keep getting worse. Since I do not know who it is, but can only be one of my last employers, as they had a neo **** working for them who found out I am Jewish and told me that he was told he needed to quit, that he couldnt work with a Jew. He has gone across the country with them spreading their hate messages, so I think it could be them, if not them, maybe someone related to me,(I dont know her, but is in public education), and also can see her spreading this information or using my SSN, DOB, phone number to fraudulently access all this info, and helping to spread it using students, or her kids. All I know is Ive lost over $10,000 in hardware, and accounts I have had since 2017 that I can no longer sign into because everything has been changed. This kind of cyber stalking, harassment and intimidation after illegally gaining access to my most private health information, making it impossible to get a job. I need something to be done. If I did any of these things, Id expect Id be in a federal prison right now, but I also know these people think the law doesnt apply to them, or they think they wont be caught. No one ever gets back to me, I think they are re-routing my emails.

  Business Response

  Date: 06/27/2025

  Thank you for raising your concerns with us. 

  The account in question is not associated with the email address or information provided with this report.  We’re unable to discuss account details without verifying the account holder and welcome the customer to open a case with us at help.ea.com where we'll be happy to assist.

  Thank you,  
  Electronic Arts 
  EA Help 

• Initial Complaint

  Date:06/26/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My EA account was permanently and fully banned approximately three years ago. The reason cited was that I used the word "******" in the text chat of Apex Legends. While I acknowledge that this word can be considered offensive, I believe the punishment was disproportionate and unjust.The context is important: I was insulted in voice chat by another player, who called me a "Russian ******" a statement that included both a national slur and the same word I was later banned for. I responded sarcastically in text chat after that player lost, echoing his words. The other player was not punished, as EA does not moderate voice chat only ******* a result, my entire EA account was permanently banned, not just access to Apex Legends. I lost access to my full game library, including games I purchased long before Apex Legends even existed. I submitted multiple appeals over the years, but each one was met with a generic response and no actual reconsideration of the case.Even now, after three years, there has been no sign of leniency, no review, and no option to regain access to my legitimately purchased content. I find it unreasonable that a single word, said in response to a verbal attack, can result in a permanent ban of my entire account seemingly with no path to redemption.Desired Outcome:A fair review of my case by an actual ******** minimum, reinstatement of access to my purchased games that are unrelated to Apex Legends.Ideally, removal of the permanent ban or at least a time-limited suspension instead.More transparency in EA's moderation and appeal process.

  Business Response

  Date: 06/26/2025

  Thank
  you for raising your concerns with us.

  We've reviewed the account and the action taken was due to a violation
  of our Terms of Service. This has already been addressed and the conclusion
  provided directly to the account owner. If the player wishes to dispute the
  action taken with any new information available, they will need to contact
  the EA Terms of Service team directly.

  Thank you, 
  Electronic Arts
  EA Help 

  Customer Answer

  Date: 06/27/2025

   
  
  Complaint: 23522494
  
  
  
  I am rejecting this response because:

  Thank you for forwarding EA’s response.
  
  Unfortunately, their reply is unsatisfactory and avoids addressing the actual complaint. Instead of providing a real review or resolution, EA simply redirects me back to their support system — which is exactly where the problem lies.
  
  I have already contacted EA Support multiple times over the years. Each time, I receive a standard message stating that "the issue has been fully investigated and will not be revisited." There is no opportunity to provide context or new information, and no actual human review ever takes place.
  
  The original violation — using an inappropriate word in the in-game text chat — did occur. However, there is clear mitigating context: I was first insulted in voice chat with the same slur, along with a derogatory remark about my nationality. My response was reactive, not premeditated or targeted harassment. Unfortunately, EA does not moderate voice chat, and only I was punished — with a permanent ban on my entire account and all games.
  
  I’m not trying to dispute the fact that my message broke the rules — I understand that. But given the circumstances and the context in which it happened, I believe a full, permanent ban of my entire EA account and all purchased games is a disproportionate outcome.
  
  It's been over three years since the incident, and I’ve made multiple good-faith attempts to seek a fair review, all of which were met with automated responses. At this point, I’m simply hoping for a reasonable reassessment and a chance to restore access to my account, especially considering the time passed and the context behind the original message.
  
  
  
  Sincerely,
  
  
  
  Oleg Kulik

  Business Response

  Date: 06/27/2025

  Thank you
  for getting back in touch with us with your concerns. 
  
  We
  reviewed the account and the activity which triggered the sanction in which
  violated the rules as stated by Terms of Service. 
  
  What rules
  that the game follows is the following:
  https://help.ea.com/en/help/apex-legends/apex-legends/play-by-the-rules-in-apex-legends
  
  The Terms
  of Service team has already reached their final review and upon their
  conclusion, it was shared with the owner, the player on the account.  The
  player is invited to reach out to the team again to dispute the sanction with
  new information that would assist with the investigation when contacting the EA
  Terms of Service team. 
  
  Thank
  you,  
  Electronic
  Arts 
  EA Help

  Customer Answer

  Date: 06/27/2025

   
  
  Complaint: 23522494
  
  
  
  I am rejecting this response because:
  
  Thank you for your response.
  As advised, I have submitted another appeal to EA’s Terms of Service team using the standard procedure. However, I must note that I have already done this several times over the past three years. Each time, I received the same generic message stating:
  "We received your latest message regarding the action taken on your account. We have performed all investigations possible on this issue and will not reverse the decision. Please do not expect further responses on this matter."
  This type of response makes it clear that no actual review is being conducted — and that any new information I provide is ignored by default.
  I fully acknowledge that I broke the rules by writing an inappropriate word once in text chat. But it’s important to understand the context: I was responding to a voice chat insult, which included a slur aimed at my nationality. That player was never sanctioned, while I received a permanent ban across my entire EA account and access to all my games. I had received only one prior warning, about a year earlier.
  I’m not asking to erase consequences. But I believe that a lifetime ban for a single word — written in a reactive context — is excessive. Especially after serving three years of suspension without any opportunity for rehabilitation or reconsideration.
  I respectfully request that EA review this matter in good faith — not just redirect me to a process that automatically shuts down with the same copy-paste reply.
  Thank you.
  
  Sincerely,
  
  
  
  Oleg Kulik

• Initial Complaint

  Date:06/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB customer service representative The fundamental reason for the abnormality of my EA account and its eventual ban lies in the fact that my associated email was unfortunately subject to a security leak recently. I might have accidentally clicked on a phishing email, or the email service provider might have suffered a data breach. This leak led to my email credentials falling into the hands of lawbreakers, which in turn enabled them to access and control my EA account.Since April 16, 2025, I myself have never logged into my EA account to play ********************** again. Therefore, on the day my account was banned on June 13, 2025, I myself never logged in to it either. During the period when I hadn't logged in for a long time and my email was leaked, my account was completely out of my control.After my email was leaked and my EA account got out of control, abnormal login activities not operated by myself appeared on my EA account. These records clearly pointed to the fact that the account was stolen:Hefei-CN ************** The 2025-06-03 T02:31:05. 829 z FAILED loginLog Zhangjiakou-CN ************* The 2025-06-03 T02: thou. 816 z SUCCEEDEDloginLog Moscow-RU-****** *********** The 2025-06-14 T15:25:58. 497 z FAILED loginLog JP ************ The 2025-06-14 T07:00:19. 574 z This IP address is completely inconsistent with my usual login location, clearly indicating that a third party is manipulating my account. This further implies that on or before June 13th when the ban occurred, the thief might have used my account to carry out illegal operations.Please help me check and verify whether they have conducted any illegal operations on my account. Thank you!

  Business Response

  Date: 06/26/2025

  Thank
  you for raising your concerns with us.

  We've reviewed the account and the action taken was due to a violation
  of our Terms of Service. We regret that we cannot assist through this
  channel nor can we overturn the violation. If the player wishes to dispute
  the action taken, they will need to contact the EA Terms of Service team
  directly.

  For more information on how to contact their team, please visit our
  article on EA Help:
  https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts

  Thank you, 
  Electronic Arts
  EA Help 

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB Support Team:I am writing to file a formal complaint against Electronic Arts regarding the sudden and unjustified ban of my EA account.I purchased Battlefield 1 on June 22, 2025 through Steam . I was excited to revisit this classic title and had only played for less than two days when I received an email stating that my EA account had been permanently banned for violating terms of service.This came as a complete shock. I have not used any third-party software to cheat, nor have I engaged in any behavior that would violate EAs fair play policy. The only third-party application I used was a network accelerator, which is a common and often necessary tool for players in regions with unstable or high-latency connections to EA servers. Many players in my region rely on such services just to make the game playable.I submitted two appeals through EAs official channels, and both were denied without any clear explanation or detailed reasoning. I feel like my case was not properly investigated. I understand that companies must take cheating seriously, but I believe I have been wrongfully flagged and penalized for something that is not, in itself, a breach of fair ******* a paying customer who purchased the game through a legitimate platform (Steam), and someone who values fair play and abides by community guidelines, I feel helpless. This situation has left me deeply frustrated and disappointed.I am seeking BBBs assistance in resolving this matter. I respectfully request that EA re-investigate my case with more transparency and provide a clear reason for the ban. If the ban was indeed a mistakeas I strongly believethen I ask that my EA account be reinstated.Thank you for your time and for considering my complaint.Sincerely,Haruto Tono Email associated with EA account: ******************************** Steam account: ************************************ account: *********** Order number: ******************

  Business Response

  Date: 06/26/2025

  Thank you for raising your concerns with us. 

  
  We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

  
  Thank you,  
  Electronic Arts 
  EA Help 

  Customer Answer

  Date: 06/28/2025

   
  
  Complaint: 23520817
  
  
  
  To the Better Business Bureau,
  
  Thank you for forwarding Electronic Arts’ (EA) response regarding my complaint.
  
  Unfortunately, I must respectfully reject their response, as it does not address the core issue of my complaint in a meaningful or fair way.
  
  EA simply restated that the account action was due to a supposed Terms of Service violation, without providing any specific information or evidence. I have already gone through the official EA dispute process twice, and both times my appeal was denied without explanation or detail. This leaves me in an impossible position — my account is permanently banned, and I am being told to contact the same EA Terms of Service team that has already refused to review my case thoroughly.
  
  My complaint is not just about the ban itself, but about how EA handles bans and disputes. I have not cheated or violated any terms — my only potential “flag” may be the use of a common network accelerator to improve connection stability. This is widely used in my region due to latency issues, and does not involve any cheating or gameplay modification.
  
  EA's response to BBB shows no willingness to re-examine the situation or provide a transparent explanation. As a paying customer who purchased the game via a legitimate platform (Steam, Order 109889284996295723), I believe I have the right to a fair process and clear communication.
  
  I am asking again, through BBB, that EA properly investigate my case, provide specific reasoning for the ban, and reconsider their decision based on the context provided. Simply redirecting me to a process that has already failed me is not an acceptable resolution.
  
  Thank you for your time and assistance in pursuing this matter.
  
  
  
  Sincerely,
  
  
  
  Haruto Tono

  Business Response

  Date: 07/01/2025

  Thank you for raising your concerns with us. 
  
  At EA, we exist to inspire the world to play. Part of making play fun is ensuring that our players can express themselves in a safe and fair community. We’ve put a few rules in place to make sure that happens.
  
  The below links outlines these rules and how certain reports are handled, the first link also has a redirect to our EA User Agreement and Positive Play Charter:
  
  https://help.ea.com/ca/help/faq/play-by-the-ea-rules/
  
  https://help.ea.com/ca/help/faq/abuse-illegal-reports/
  
  We regret that we cannot assist through this channel nor can we overturn the violation. If the player wishes to dispute the action taken, with any new information available they will need to contact the EA Terms of Service team directly.
  
  For more information on how to contact their team and information about bans, please visit our article on EA Help: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts 
  
  If the customer wishes to request any personal or account information, this can be done via the Data Protection Officer.
  
  This route will allow the consumer to contact us about a number of Privacy Choices, all of which are outlined on our site below; 
  
  https://www.ea.com/legal/privacy-portal 
  
  Thank you,  
  Electronic Arts 
  EA Help 

  Customer Answer

  Date: 07/02/2025

  
  Complaint: 23520817
  
  To the Better Business Bureau,
  
  I respectfully reject Electronic Arts' response to my complaint.In their reply, EA directed me to appeal the account ban through their internal platform, which I have already done three times. Each time, my appeal was denied without explanation. Despite following every instruction provided, I was given no reason for the ban, no opportunity to understand what rule I allegedly violated, and no chance to properly defend myself.What makes this worse is that EA has explicitly stated:"We will also be unable to provide any details regarding our internal procedures."This means I am being asked to accept a permanent ban on my account — and the loss of access to a game I legally purchased — without ever being told what I supposedly did wrong. This is the equivalent of being punished without being told the charge. The system essentially demands that I "guess" the reason from vague Terms of Service, which contain dozens of possible clauses. This is unreasonable and entirely lacking in transparency.
  
  I understand EA's need to protect their systems, but withholding all information from a paying customer, while offering no accountability or review, is simply not acceptable. This process is opaque, unfair, and leaves the consumer with no path forward.
  I urge the BBB to recognize that EA’s current approach violates the basic principles of fair customer treatment. A business should not be allowed to permanently block paid access to its service without due process, explanation, or recourse.
  
  Thank you for your attention to this matter.
  
  Sincerely,
  
  Haruto Tono
  

• Initial Complaint

  Date:06/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB ********************************* is with great confusion and disappointment that I write this letter to you in the hope that through your help I can resolve my dispute with Electronic Arts (EA). My EA account has been permanently banned by EA and after many unsuccessful appeals, I am deeply helpless and in desperate need of your intervention and assistance.

  Business Response

  Date: 06/26/2025

  Hello,
  
  Upon review, we request the customer contact us at help.ea.com and we’ll be happy to assist.
  
  Regards,
  EA Help

• Initial Complaint

  Date:06/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm writing a complaint to Electronic Arts in regards to the implimentation of Reward Events to The **** 4. These Reward Events have massively ruined the main gameplay and EA is not letting players opt-out of these events that are in your face and will constantly nag you to do them. This isn't fair to many players, especially those who paid for The **** 4 and any DLC. I had bought The **** 4 back in May 2022, and was fine (for the most part) up until the implimentation of these events. The inability to opt out of these events feels extremely contrary to what the core point of The **** 4 is. Please be fair to the consumer and make these events optional and not mandatory.

  Business Response

  Date: 06/25/2025

  Thank you for contacting us.

  Upon review, we request the customer to drop feeback about gameplay in our forums ( https://forums.ea.com/category/the-sims-en ) . In there they'll find a community driven to help us improve the game and thus deliver a better experience. 

  Thank you 

  Electronic Arts

   

  Customer Answer

  Date: 06/25/2025

   
  
  Complaint: 23513280
  
  
  
  I am rejecting this response because:

  There is already a post on the forums from November 2024 about players needing an opt out option for the Reward Events. Nothing is being done to allow players to have a choice. Not giving players a choice isn't fair and this needs to be resolved ASAP.
  
  
  
  Sincerely,
  
  
  
  Luke Edwards

  Business Response

  Date: 07/01/2025

  Thank  you for contacting us . 

  As this topic is actively being discussed on the forums, it is encouraged to continue sharing thoughts there, where the development team and community can engage directly. While there is no ability to make changes at this time, the feedback is part of the ongoing conversation.

  Electronic Arts 

  EA Help 

  Customer Answer

  Date: 07/01/2025

   
  
  Complaint: 23513280
  
  
  
  I am rejecting this response because:

  The company isn't making any effort to attempt to give an option for players to opt-out when they push out these events, no matter how many posts people make in regards to needing an option to turn the events off. The forums also don't seem to allow duplicate posts on a certain topic, so writing another one is outright pointless.

  
  
  
  Sincerely,
  
  
  
  Luke Edwards