Business Profile

Wholesale Video Games

Electronic Arts, Inc.

Headquarters

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
BBB’s business profile for EA Sports, Inc. was created in August 1985. A review of complaints state concerns of players' account termination and restriction.

BBB recommends users to be familiar with their User Agreement, section 8. Termination and Other Sanctions. In addition, for more information about your ban or suspension and for ban/suspension appeals, please visit My Ban History.

For additional support options, please visit EA Help.

Complaints

This profile includes complaints for Electronic Arts, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,288 total complaints in the last 3 years.
1,269 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/05/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 28, 2023, my EA (Apex Legends) account was permanently banned while it was hacked and out of my control. I only regained access to my EA account about two weeks ago and immediately noticed that a foreign Steam account with a Chinese name and a random Twitch account were linked to my EA account both of which I have never used, recognized, or authorized.I was receiving login verification codes from unknown locations during the time of the ban, which proves that my account was compromised. When I finally recovered my account, I submitted a full appeal to EA support (Case #*********), including all this evidence, but they declined my request without proper investigation.The only accounts I ******************************************************* my Google account (Kyz Fn), Xbox account, and ******** Switch account all of which are mine and were legitimately linked. I have never cheated in Apex Legends or any EA game. The unauthorized Twitch and Steam accounts were *********************** added by the hacker.I also had a previous Apex ban overturned in 2022, showing that my account has a history of being targeted due to security ********* asking EA to remove the false ban on my Apex Legends account, restore my access, and assist with unlinking the unauthorized accounts. Im being wrongfully punished for something a hacker did while I had no control over my account. *********************** current support process failed to take this seriously, which is why I am turning to BBB.
Business Response
Date: 07/07/2025
Hello,

The account in question is not associated with the email address or information provided with this report. Were unable to discuss account details without verifying the account holder and welcome the customer to open a case with us at *************************** where we'll be happy to assist.
Regards,
EA Help.
Customer Answer
Date: 07/07/2025
I am rejecting EAs response.
I used my primary email for this BBB complaint, but the EA account in question is under a different personal email that I also own. *** now submitted a new case on EA Help using the correct EA-linked email to verify ownership.
EA is avoiding the real issue my account was hacked, foreign platforms were linked without my consent, and I was banned while the hacker had control. I already appealed through Case #********* with screenshots, proof, and a full history.
Im asking EA to properly review this case now that Ive contacted them through the right account. The Email that i used for the EA account is ***************** if I have to i can make another BBB complaint using that Email they want.
Business Response
Date: 07/09/2025
Hello ,
The customer has been in touch with our support and the issue has been properly addressed. We welcome them to reach us again at *************************** should any other issues arise
Regards,
EA Help.
Customer Answer
Date: 07/09/2025

Complaint: 23559614
EA has not properly addressed my issue. My Apex Legends account was banned on January 2, 2024, while my EA account was not under my control at that time due to a security breach. I only regained access to the account in June 2025, long after the ban was applied.
Upon logging in, I discovered that foreign Steam and Twitch accounts had been linked without my knowledge or permission. One had a Chinese name and the other was a random ****** account Ive never seen. These were linked to my EA account and most likely used to cheat in Apex Legends. I submitted screenshots of these accounts in both my BBB complaint and EA support cases.
EA continues to deny my appeals without addressing the hacking or the unauthorized accounts. Their replies have been copy-paste denials and did not consider the fact that I couldnt even access the account when the cheating occurred.
Ive had this account for *********************, and it contains important progression, purchases, and memories. I have been a loyal EA customer, and it is extremely ***************************** to lose everything because of a hacker. Im asking for a real human review of the account and to have the Steam and Twitch accounts investigated and unlinked.
EA claims the issue is resolved, but they have refused to even investigate the clear evidence of account takeover. Im not asking for anything unreasonable just a fair chance to get back the account that I rightfully own.
Sincerely,

****** ******
Initial Complaint
Date:07/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Title:Unjust Permanent Ban in Apex Legends No Explanation Provided Description:I am sharing my experience with EA regarding a permanent ban applied to my Apex Legends account without any valid explanation or proper evidence.I have spent over $1,500 USD on in-game content, battle passes, and cosmetics over several years. One day, without any warning or notification, my account was suddenly locked. The only reply I received from EA was a generic statement claiming that the account violated the user agreement, but no evidence or specific reason was ever provided.I submitted multiple appeals and provided extensive evidence that I have never used cheats, exploits, or third-party software. My system has been clean, and all gameplay was through official platforms (Steam and Origin). However, every response I received was automated and dismissive, closing the case without any meaningful investigation.Additionally, the infraction history in my EA account shows the ban as active, but the Reason field is completely blank, further proving that no specific violation was ever communicated to **** also contacted Steam Support, and they confirmed that the ban originated from EA, not Valve Anti-Cheat. Steam stated they are unable to intervene or restore my access.Despite offering to cooperate fully and share all technical and purchase documentation, EA has chosen to end communication without any further review or **************** main goal is not a refund. I simply want my account access reinstated, or at least a clear and transparent explanation of the alleged violation.Evidence and documentation can be provided upon request.Thank you for your attention.
Business Response
Date: 07/04/2025
Hello,
We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.
Regards
EA Help
Customer Answer
Date: 07/04/2025

Complaint: 23554446

I am rejecting this response because.

Dear BBB and EA,

I am rejecting this response because it does not address my concerns or provide any evidence of the alleged Terms of Service violation. The response is generic and does not include any specific information about what exactly caused the permanent ban, when it occurred, or any supporting proof.

I have already contacted EA Help multiple times through tickets and appeals, but I never received any detailed explanation or evidence despite my repeated requests.

My primary request is to have my account fully re-investigated in detail and to restore access if no valid evidence of violation can be presented. If this is not possible, then I request a refund as a last resort.

I respectfully ask BBB to continue assisting in this matter to ensure a transparent and fair resolution.

Thank you.
Business Response
Date: 07/09/2025
Hello,
We have reviewed the account, and the action taken was due to a violation of our Terms of Service. This matter has been addressed, and the conclusion was provided directly to the account owner. If the player has new information and wishes to dispute the action, they should contact the EA Terms of Service team directly.
Regards
EA Help
Customer Answer
Date: 07/09/2025

Complaint: 23554446

I am rejecting this response because:

I would like to emphasize that all I am asking for is, if you have any tools or software available, to please contact me so that any devices I have connected from can be fully scanned or analyzed. This also includes the device belonging to my close friend, which I used during my travel period. If, as a result of such an investigation, any findings are discovered or the specific reason that triggered this action can be identified, I request to be provided with a detailed report explaining it clearly.

Additionally, I kindly request that any further responseswhether through EA support, BBB, or any other channelcontain clear, individualized explanations rather than the same automated messages I have repeatedly received.

Sincerely,

***** ******
Initial Complaint
Date:07/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
n June 13th, 2025, I purchased an offer in the mobile game Need for Speed: No Limits called Great Value Offer 4 for $13.99 USD. This offer was advertised as a way to unlock 2 extra days in the Devils Run: Alpine Storm event a special event that normally lasts 7 days.However, after completing just the first day of missions, the event ended immediately. I did not receive the full 7-day access, nor the extra 2 days I paid for. In total, I was only allowed to play 1 out of 7 days, despite spending both real money and valuable in-game resources.What happened next:I spent approximately ***** gold (which I previously purchased with real money) to prepare for the event and all of it was wasted due to the premature closure.I contacted EA in-game support and then their official support platform, submitting screenshots and full documentation.I waited over two weeks, received no resolution, and support refused to escalate the issue to a ***************** Play refunded my $13.99 after I submitted a separate claim, but EA has done nothing to address the loss of my in-game gold or compensate for the event access failure.EA now claims they have no way to escalate the case leaving me with no way to recover the in-game value I lost due to a bug on their side.What Im requesting:A restoration of the ***** gold I lost due to this incident, or in-game compensation of equal value.An acknowledgment that players should not lose paid resources due to system bugs.That EA takes full responsibility when content fails to deliver what was promised especially when real money and digital currency are involved.Conclusion:This issue was not caused by user error. It was a system failure on EAs end, and it caused me to lose both money and purchased in-game currency. EA has made no effort to resolve it or even allow escalation. I am asking the BBB to help me get a fair resolution for digital goods that were not delivered as promised.
Business Response
Date: 07/02/2025
Thank you for raising your concerns with us.
Upon review, we request the customer contact us at *************************** and well be happy to assist.
Thank you,
Electronic Arts
EA Help
Customer Answer
Date: 07/02/2025

Complaint: 23546462

I am rejecting this response because:
EA is refusing to resolve my complaint. Their message simply asks me to contact ***************************, which I already did weeks ago without resolution.
My loss involved both real money (refunded by ******) and over ***** gold (an in-game currency that I paid for). The gold was lost due to a bug in their event system, not my actions. I provided all documentation and asked only for the lost currency to be restored.
EA now claims in-game currency is final and cannot be refunded even though the event malfunctioned and denied me access after just Day 1 of a 7-day event. I did not receive what I paid for.
Im extremely disappointed by their refusal to take responsibility or offer real support. I am marking this complaint as unresolved, and I will be posting this experience publicly to warn other consumers.

Sincerely,

****** *****
Business Response
Date: 07/03/2025
Thank you for raising your concerns with us.
Were unable to discuss account details without verifying the account holder and welcome the customer to open a case with us at *************************** where we'll be happy to assist.
Thank you,
Electronic Arts
EA Help
Customer Answer
Date: 07/03/2025

Complaint: 23546462

I am rejecting this response because:

EAs response is not acceptable. I have already contacted their support multiple times via ***************************, both in-game and through their website. I provided receipts, proof of purchase, and detailed documentation.
They acknowledged the issue but refused to refund or restore the gold I lost due to a bug in their game event. Their suggestion to open a new case is a way to stall and avoid responsibility. Ive been through their system and was repeatedly told there was nothing they could do despite me losing both paid currency and event access.
This complaint remains unresolved and unaddressed. Im marking it as such and will also be sharing this experience publicly so other consumers are aware of how EA handles real money losses caused by bugs in their game.
Sincerely,

****** *****
Business Response
Date: 07/07/2025
Thank you for raising your concerns with us.
Were unable to discuss account details without verifying the account holder and welcome the customer to open a case with us at *************************** where we'll be happy to assist.
Thank you,
Electronic Arts
EA Help
Customer Answer
Date: 07/08/2025

Complaint: 23546462

I am rejecting this response because:
I am the owner of the account related to this case. My in-game name is **** *******. My EA Help login is oxv447q2s7a1, and my game account is linked to my ****** email: *********************** I have attached screenshots showing this information to confirm that I am the account holder.
I already contacted EA through in-game support and through their official help website, but I was ignored or told to repeat the same steps multiple times. Even after following their instructions, I received no solution for the gold I lost due to the event bug in Need for Speed: No Limits. The event ended right after Day 1, and even though I paid $13.99 to extend it by 2 more days, it still closed. I also lost over ***** gold I had paid for in the past.
Google already refunded me the money I paid for the extension. Now, I am only asking EA to restore the in-game gold that I spent because of their bug, or offer compensation of equal value. All my attempts to resolve this have failed.
Thank you for your attention and help with this case.

Sincerely,

****** *****
Initial Complaint
Date:07/01/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint Title:Unjust Ban of Apex Legends Account Suspected Racial Discrimination and Repeated Denial of Appeals Company:Electronic Arts (EA)Complaint:Dear Better Business Bureau,I am writing to file a formal complaint against Electronic Arts (EA) regarding the unjust ban of my Apex Legends account. I am a ******************* student currently studying in *********. I was live-streaming a match of Apex Legends on [24/06/2025], when my account was suddenly suspended without any prior warning or valid explanation.I have never used any unauthorized software, third-party tools, or violated the EA User Agreement or Apex Legends Terms of Service. I am a legitimate player, and I believe the ban was issued in error.Following the ban, I submitted multiple appeals through EA's official support channels. However, each response I received was generic and dismissive, without any specific evidence or justification provided for the action taken against my account.Given the complete lack of transparency and the refusal to reconsider my case in good faith, I am deeply concerned that this may be a result of implicit racial bias from EAs support or moderation staff. As a Black student living abroad, being wrongfully targeted in such a way is incredibly disheartening.I respectfully request that EA conduct a transparent, manual review of my accounts ban history, and provide a clear and honest explanation. If no evidence of wrongdoing is found, I demand that my account be reinstated immediately.This situation has affected me not only as a player but also as a student and content creator. I believe companies like EA should be held accountable for fair treatment of all their users, regardless of their race, nationality, or geographic location.Thank you for your time and ************* EA account is registered with the email: ************************* they have permanently closed my account without any valid reason. I have spent a lot of time on this account.
Business Response
Date: 07/02/2025
Hello,

We've reviewed the account and the action taken was due to a violation of our Terms of Service. We regret that we cannot assist through this channel nor can we overturn the violation. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

For more information on how to contact their team, please visit our article on EA Help: **********************************************************************************************************;

Thanks,
EA Help
Customer Answer
Date: 07/02/2025

Complaint: 23544447

I am rejecting this response because: You have banned my hardware ID, preventing me from playing the game again. If I violated the rules by using an alternate account, why did you have to go as far as banning my hardware ID? Now I cant play the game at all. I came with sinceritywhy would you treat me like this?

Sincerely,

Bersky Hin
Business Response
Date: 07/03/2025
Hello,

We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

Thanks,
EA Help
Initial Complaint
Date:07/01/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I'm very sorry to trouble you, but this issue must be resolved. My EA account: ***************** and my EA ID: ***********. I created my EA account in 2021 and played the game Apex for the first time on January 17, 2023. I love this game, but my account was stolen and then banned. At that time, due to certain circumstances, I couldn't handle it in time, so I put it aside.However, when I recently raised an objection to the account ban and sought help, EA didn't carefully review the situation of my account. They just blindly assumed that it was me who played unreasonably. After I spent my spare time laboriously writing an email and sent it to the customer service, after a long wait, all I got was a single answer generated by a robot.I think EA's review team didn't actively handle my game - related problem but just dealt with it perfunctorily. As a huge game company, I believe it's unfair and unreasonable to players. Therefore, I hope that your Better Business Bureau can take action for me and players like me to improve this situation.
Business Response
Date: 07/02/2025
Hello,
We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly
Regards
EA Help
Initial Complaint
Date:07/01/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB officer,I purchased several services in the game Apex Legends this month. The latest purchase was Jun 25th at night. But my account was banned the very next day June 26th in the morning. The company did not inform me through email or any other approaches. My game account simply cannot login. The customer service did not reply to any of my mails and no case was filed in their system. They did not provide any other contact or dispute methods for the account ban. My account is worth over $4000 dollars and I cannot afford to lose it.I have also attached my consumption record of my EA account in the past month along with the ban shown on EA help. As shown in the picture, I have been consuming EA products continuously until June 25, but I was banned immediately on June 26 without seeing any reasons on the EA help site or receiving any notifications through emails. The company should provide clear reason and evidence before they ban an account ************************ consumer made thousands of dollars of purchase. I feel really concerned about my consumption and purchase because literally receive no response through the contact methods provided by the company. Also, I did no harm and have no bad willings to the Apex Legends game, community, or EA platform. I did not do anything against of the user agreements. My required solution is to remove the ban to protect my *****************,****** ****
Business Response
Date: 07/01/2025
Thank you for raising your concerns with us.
We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.
Thank you,
Electronic Arts
EA Help
Customer Answer
Date: 07/01/2025

Complaint: 23543023

I am rejecting this response because:
Please provide the contact method of the team of terms of service.
Sincerely,

****** ****
Business Response
Date: 07/03/2025
Thank you for raising your concerns with us.
Upon review, we request the customer contact us at *************************** and well be happy to assist.
Thank you,
Electronic Arts
EA Help
Initial Complaint
Date:06/30/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I write this appeal letter with great anxiety and sincerity. As a loyal player of EA, I am shocked and puzzled by the sudden ban of my account. I must solemnly declare that this is absolutely a wrong ban! During the period when my account was banned, I did not log in to the game at all. I only found out about this when I logged in again. What makes me even more angry is that there are a lot of game records that do not belong to me in the account. It is obvious that hackers hacked into my account and used cheating software to cause the ban. I hate this cheating behavior because it completely violates my gaming philosophy as a player. I would like to point out that due to work reasons, I often need to log in to the game on a public computer, which is probably the main reason for the account being stolen. As an old player who has been fighting on the EA platform for many years, I have not only recharged a lot of money for my account, but also always strictly abide by the rules of the game. I pay more attention to the fairness and competitive experience of the game than anyone else. How could I do something that would destroy the Great Wall? I fully understand EA's original intention to ban cheating accounts, but this time they really banned the wrong person! Here, I implore EA to thoroughly investigate this matter: First, please verify the login IP address when the account was banned, which can prove that it was not me who was operating at the time; second, please check the game records during the abnormal time period, those cheating behaviors have absolutely nothing to do with me; third, I am willing to provide any necessary proof
Business Response
Date: 07/02/2025
Thank you for contacting us.
We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.
Electronic Arts
Initial Complaint
Date:06/30/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB ********************************* is with great confusion and disappointment that I write this letter to you in the hope that through your help I can resolve my dispute with Electronic Arts (EA). My EA account has been permanently banned by EA and after many unsuccessful appeals, I am deeply helpless and in desperate need of your intervention and assistance.
Business Response
Date: 06/30/2025
Thanks for the message,

The account in question is not associated with the email address or information provided with this report. Were unable to discuss account details without verifying the account holder and welcome the customer to open a case with us at *************************** where we'll be happy to assist.

Thank you.
EA Help
Electronic Arts
Initial Complaint
Date:06/29/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint regarding a permanent ban that was placed on my Apex Legends account by *********************************************. I strongly believe this action was made in error, and despite multiple attempts to appeal and provide supporting evidence, EA has continued to uphold the ban without offering a fair or transparent ********* the time the violation allegedly occurred, I was not using my PlayStation 5 at all I was at work. I submitted proof of this, including:A photo of my work schedule Login activity logs showing suspicious access that was not me A video of my console setup and controller as supporting evidence that I do not use any unauthorized tools or cheats Despite this, EA responded with a generic message stating that my account violated their User Agreement and that the matter is now considered closed. They refuse to give further detail or explain what the alleged violation was. I have never cheated, shared my account, or engaged in any behavior that would violate EAs terms.I understand EAs responsibility to protect the integrity of their platform, but in this case, I believe my account may have been compromised or mistakenly flagged, and I am being punished unfairly. Im simply asking for:A genuine, manual re-investigation of my account and the evidence I submitted More transparency on what exact violation led to the sanction This situation has caused me a great deal of stress, and I feel that I am being ignored despite doing everything correctly.I would appreciate any help in getting this matter properly addressed.
Business Response
Date: 06/30/2025
Thank you for raising your concerns with us.

The account in question is not associated with the email address or information provided with this report.

Were unable to discuss account details without verifying the account holder and welcome the customer to open a case with us at *************************** where we'll be happy to assist.

Thank you,
Electronic Arts
EA Help
Initial Complaint
Date:06/29/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Better Business Bureau:I am writing to formally dispute Electronic Arts' decision to permanently ban my Apex Legends account. Despite submitting a detailed appeal explaining my innocence, my case was unjustly rejected. As a dedicated player since 2022, I have strictly adhered to all Terms of Service and invested significant time and money into this game. Over the years, I have purchased numerous in-game items, battle passes, and cosmetic upgrades, demonstrating my commitment and passion for Apex Legends. After an extended absence due to personal reasons, my account was compromised by a malicious third party. Upon discovering suspicious activity, I immediately secured my account and contacted ********************** Support. I provided full cooperationincluding login records, purchase history, and activity timelinesto prove the breach occurred without my knowledge or involvement. EA issued a ban citing "cheating violations" stemming solely from the hackers actions. My appeal emphasized that I never engaged in prohibited activities and provided clear evidence of unauthorized access. Regrettably, EA dismissed my proof without substantive review. This unfair ban penalizes me for criminal acts beyond my control and disregards my financial contributions and loyalty to the game. I respectfully request BBBs intervention to: 1. Compel EA to reinvestigate this case with the provided evidence. 2. Revoke the erroneous ban and restore my account immediately. This situation contradicts EAs commitment to fair play and customer satisfaction. I seek only justice for an account I have invested years and considerable resources into. Thank you for upholding consumer rights and assisting in resolving this matter. Sincerely,Rano
Business Response
Date: 06/30/2025
Hello,
We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.
Kind Regards,
EA Help
Customer Answer
Date: 06/30/2025
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:23533835

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Electronic Arts, Inc. is NOT a BBB Accredited Business.