Business Profile

Wholesale Video Games

Electronic Arts, Inc.

Headquarters

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
BBB’s business profile for EA Sports, Inc. was created in August 1985. A review of complaints state concerns of players' account termination and restriction.

BBB recommends users to be familiar with their User Agreement, section 8. Termination and Other Sanctions. In addition, for more information about your ban or suspension and for ban/suspension appeals, please visit My Ban History.

For additional support options, please visit EA Help.

Complaints

This profile includes complaints for Electronic Arts, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,297 total complaints in the last 3 years.
1,234 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/09/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB Team,Hello,I write this appeal letter with a heavy heart and annoyance, and I beg you to review and unblock my game account. My EA account was blocked due to hackers, which caused me great pain and distress. EA games are not only my favorite games, but also an important way for me to keep in touch with friends and relax. Losing it, I feel that a part of my life has been *********** EA account was unfortunately hacked, and I can clearly see abnormal login records, and since then, there have been many activities on my EA account that I did not perform. After the hacker stole my account, he performed improper operations, which led to the ban. I am very upset and helpless about this result, because it is not my fault at all. I have filed many complaints to EA about this matter, but EA has shown a very unprofessional and perfunctory attitude in this matter, and has no regard for its own customers and turned a **************************************** to my ************************ ask you to urge EA to investigate my account login records and game activities in this ban. I can firmly guarantee that all the activities during that period were not carried out by me, but by ********** a loyal EA player, I have invested a lot of time and money in EA's gaming platform. I have purchased many games and have always strictly abided by the rules and codes of conduct of the games. EA is not only my way of entertainment, but also an important part of my life. Every day after get off work, I play EA games with my friends. This period of time is an important time for me to relax and relieve stress.I cherish my EA account very much, and I also cherish the wonderful game world created by EA. I hope that with your help, you can give me a chance to start over through the complaint to EA and unblock my account.
Business Response
Date: 05/09/2025
Thank you for raising your concerns with us.
We've reviewed the account and the action taken was due to a violation of our Terms of Service. We regret that we cannot assist through this channel nor can we overturn the violation. If the player wishes to dispute the action taken, they will need to contact the EA Terms of Service team directly.
For more information on how to contact their team, please visit our article on EA Help: **********************************************************************************************************;
Thank you,
Electronic Arts
EA Help
Initial Complaint
Date:05/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint regarding an unjust ban on my Apex Legends account. Despite submitting multiple appeals (three to date), EA has declined each one without providing a detailed explanation. Most recently, they informed me that further support tickets will be ignored, leaving me with no way to resolve this. I have invested significant time and money into my account, and I believe this ban is unwarranted as I have not violated their terms of service. My rank is multi seasons Masters which is about top 5% of the game. I also had rare skins and the "Heirloom" which is 1/500 apex packs chance to get them. After 3 years I've obtained it finally then banned without solid reasoning and I never have violated their terms/conditions as accused. I've attached the vague answers and lack of proper customer service.
Business Response
Date: 05/09/2025
Hello,
We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.
Thanks,
EA Help
Customer Answer
Date: 05/09/2025

Complaint: 23305487

I am rejecting this response because:
EA has not provided evidence or at least details regarding why I was banned. They mentioned that I broke the *** but their anti cheat systems always pick up false positives from applications like game boost, logitech G hub etc.. I was never reported in game for cheating as I never had cheated. I need them to actually investigate and not just rely on a simple false positive from their anti cheat system as it's not FAIR. It was a FALSE POSITIVE possibly. I never had used a cheat or intended to.
Sincerely,

******* ******
Business Response
Date: 05/12/2025
Hello,
We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.
Thanks,
EA Help
Customer Answer
Date: 05/12/2025

Complaint: 23305487

I am rejecting this response because:
I find your answer to be insufficient and I respectfully disagree, as you have not provided any specific evidence or details of the alleged Terms of Service violation. I maintain that I have not used cheats, hacks, or any unauthorized software in Apex Legends. Ive appealed four times, only to be told my tickets will now be ignored, which feels unfair given the lack of transparency.
As the party claiming I violated the ToS, EA has the responsibility to provide proof of my wrongdoing, such as the specific action, software, or behavior that triggered the ban. Please provide evidence of my guilt; until then, I should be considered innocent until proven guilty, as is standard in fair processes, and my account should be unbanned. Without clear evidence, I cannot meaningfully dispute the action or provide new information as requested.
Ive invested significant time and money into my Apex Legends account, including achieving high ranks and making purchases, and I deserve a transparent explanation.
I kindly request that EA either provide specific evidence of the violation or reinstate my account. Alternatively, please escalate my case to a senior member of the Terms of Service team for a thorough review.
Sincerely,

******* ******
Initial Complaint
Date:05/08/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i have being trying to get help from ea about my account it got hacked i cant get my steam account unlinked from
Business Response
Date: 05/08/2025
Thank you for raising your concerns with us.
We've reached out to the customer to address the issue. For any other issues or concerns, we welcome them to contact us at *************************** and well be happy to assist.
Thank you,
Electronic Arts
EA Help
Customer Answer
Date: 05/09/2025

Complaint: 23302511
i have not heard from ea yet i am getting ****** off because i want to play a game with my friend i cant login in to unlink my steam account to my new one
Initial Complaint
Date:05/05/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am locked out of my EA account because I no longer have access to the email address associated with it. I submitted multiple recovery attempts and provided everything possible purchase receipts, my platform ID, and other proof but EA Support denied ******, I cant even open new cases, contact support, or file a ban appeal every route just redirects me or errors out. I'm completely locked out of both my account and the support system itself.All I need is to verify ownership through alternate means and have my email updated. I've spent money and time on this account, and its extremely frustrating to be shut out like this with no working support ********** requesting that EA escalates my case to a team that can manually verify ownership and help me regain access.
Business Response
Date: 05/16/2025
Thank you for raising your concerns with us.

We've reached out to the customer to address the issue. For any other issues or concerns, we welcome them to contact us at *************************** and well be happy to assist.

Thank you,
Electronic Arts
EA Help
Initial Complaint
Date:05/05/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear auditor Hello Please read this letter carefully to understand that my APEX account has been wrongly banned.I can't play my APEX normally.I am not sure about the cheating mentioned in the email.Fairness and impartiality are the agreements that every player should abide by, and I haven't used any so-called cheating software either.If you detect that my computer has a virus or viruses from other websites or software and think that I used cheating software to ban my APEX account, I think it is very ********* account was banned when I was playing on the afternoon of April 8th.I have played APEX for over ***** hours and spent a lot of money on it.I have never encountered such a situation before. I once bought EA PLAY as well. I'm a loyal EA user. I can't ************************************************* software to disrupt the game environment!Thank you for your reading.
Business Response
Date: 05/05/2025
Thanks for the message.
We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.
Thank you.
EA Help
Electronic Arts
Initial Complaint
Date:05/03/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
EA account apex was wrongly banned by them in June of 2024. The reason was that I achieved victory through power leveling. However, my account was hacked and restored through a consultant. Moreover, their game caused a big mistake in the 20 season. All data The rollback caused me to lose at least ***** US dollars and a lot of data in my account. I ************************ for my data through customer service. Not only was it not restored, but my account was banned, and the customer service did nothing. I didn't have the opportunity to appeal, and my account was completely banned.
Business Response
Date: 05/04/2025
Hello,

We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

Thanks,
EA Help
Initial Complaint
Date:05/02/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My apex game account was banned after playing in an internet cafe without any cheating, I need to get my account back!I've had three complaints, and after three they just reply to me mechanically Subsequent emails were prepared to raise the dispute without any response, and from 23 years to the present day there has been no I'm a pretty normal gamer and have topped up tens of thousands of dollars for their company owned apex games, and when it came time for me to actually need help, their customer service was all mechanical replies that didn't help me, not even one iota.I request that my account be restored immediately, I am a normal player of your game, not a cheater, thank you!I was banned for playing in an internet cafe, thank you!
Business Response
Date: 05/02/2025
Thank you for getting back in touch with us with your concerns.

We reviewed the account and the activity which triggered the sanction in which violated the rules as stated by Terms of Service.

What rules that the game follows is the following:
*******************************************************************************************************

The Terms of Service team has already reached their final review and upon their conclusion, it was shared with the owner, the player on the account. The player is invited to reach out to the team again to dispute the sanction with new information that would assist with the investigation when contacting the EA Terms of Service team.

Thank you,
Electronic Arts
EA Help
Customer Answer
Date: 05/05/2025
My appeal is very simple. I was banned from playing apex in an ************** Maybe there were other plug-ins on the Internet cafe at that time, so I hope to lift it. However, the customer service of ****************** Company is very convinced that I cheated in the game. I swear that I didn't have any machine to make any changes. I request to lift the ban on my apex.

Business Response
Date: 05/06/2025
Thank you for raising your concerns with us.
We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.
Thank you,
Electronic Arts
EA Help
Initial Complaint
Date:05/01/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My EA account was permanently banned due to a violation labeled as "Inappropriate Content (General)," which I now understand was caused by a Steam-linked username that I used in Apex Legends. However, I was never properly notified of the specific reason. I assumed my previous short suspensions were due to in-game chat, not my username, and would have immediately corrected the issue had I been informed.Unfortunately, all suspension and ban notices were vague and only visible in-game. No emails were sent to my registered email, which is under my father's name. After my permanent ban, I submitted multiple cases to EA. They requested account verification, which I submitted. They then claimed it was insufficient, told me to open a new case, and when I did, with accurate, complete information, they declined the appeal with no communication or explanation.I have invested over ***** hours into Apex Legends and spent a significant amount of money on in-game content across Xbox and PC. Not including other EA games that I now can't play, such as ************ Football 25 and the other Madden games. The EA username itself was not in violation of any terms, only the Steam-linked name, which I had no ******************** would result in this level of punishment. EA never offered a warning, forced a name change, or made any effort to contact me through the email linked to my account, which seems extremely harsh and poorly communicated. I am requesting a full review of my case and the reinstatement of my account or a less permanent penalty. I am committed to following all community standards and would gladly correct any violations, as I have already changed my Steam username before the ban. I simply want a fair chance to continue using a platform I've supported for years.
Business Response
Date: 05/02/2025
Thank you for raising your concerns with us.
The account in question is not associated with the email address or information provided with this report. Were unable to discuss account details without verifying the account holder and welcome the customer to open a case with us at *************************** where we'll be happy to assist.
Thank you,
Electronic Arts
EA Help
Customer Answer
Date: 05/02/2025

Complaint: 23275318

I am rejecting this response because I am extremely dissatisfied with EA's response. I provided accurate and verifiable information about my account, including the email linked to it, yet they claim they cannot tell if its linked. I have already submitted multiple cases through their website with no resolution, they continue to deflect without properly investigating my case.
I never requested the deletion of my account, yet my entire transaction history was erased, despite having spent significant money and time (over ***** hours in Apex Legends alone). EA has failed to provide any explanation or support and has denied me access to my own data. This raises serious concerns about data handling, transparency, and consumer rights.
Additionally, when I requested a copy of my transaction history, which has suddenly disappeared from my account, the support representative told me it was outside their scope of practice and was unable to direct me to someone who could help me. This is unacceptable. As a consumer, I have a right to access my purchase data, and EA has both erased it and refused to provide it upon request. This only reinforces my concern that EA is not handling this situation lawfully or ethically.
I am seeking full restoration of access to my transaction history and a proper review of my account and ban appeal by someone with the authority to act. I have attached to this email a copy of proof the email is linked to my account (through censored it can properly be made out) and a screenshot of the transactions history not being there. I already attached proof of money being spent on EA products in my last email, therefore this is careless data keeping on their end. I expect EA to take accountability and actually assist, not just direct me in circles.

Sincerely,

******* ********
Customer Answer
Date: 05/02/2025
Yes, my EA account is linked to my Xbox account. Both of which are under the same email, ****************** This is the email EA shown on my EA account and is used to sign into both EA and Xbox.
Thank you.
Sincerely,
******* ********
Business Response
Date: 05/06/2025
Thank you for raising your concerns with us.
The account in question is not associated with the email address or information provided with the creation of this report. Were unable to discuss account details without verifying the account holder and welcome the customer to open a case with us at *************************** where we'll be happy to assist.
Thank you,
Electronic Arts
EA Help
Customer Answer
Date: 05/06/2025

Complaint: 23275318

I am rejecting this response because I am extremely dissatisfied with EAs response. *** submitted multiple support requests and provided accurate, verifiable account information, yet EA continues to claim they cant verify the account. Their support team has repeatedly redirected me in circles without offering a real resolution.
I was permanently banned for Inappropriate Content, which I now believe was due to a username shown in-game from my linked Steam account, not my ********************** account itself, which never violated any guidelines. If I had received a proper warning or clarification, I would have changed the username immediately. My linked email is my fathers (either ***************** or *************************** and I did not have regular access to it, so I was unaware of any warnings that may have been sent.

Furthermore, Ive spent hundreds of dollars and logged over ***** hours in EA games like Apex Legends and now, my transaction history has been wiped entirely from the EA website. I never requested an account deletion, yet my data is gone. When I contacted support to request a copy of my transaction history, the agent told me it was out of their scope of practice. EAs refusal to provide access to my own data is deeply concerning.

I am requesting a full and fair review of my case, restoration of my transaction history, and access to my account details. I am willing to provide any verification necessary, but I will not continue to be brushed aside by automated replies and dismissals. EAs mishandling of this case raises serious concerns about their support practices, transparency, and data retention policies.

Sincerely,

******* ********
Business Response
Date: 05/06/2025
Thank you for raising your concerns with us.
Upon review, we request the customer contact us at *************************** and well be happy to assist with investigating this further.
Thank you,
Electronic Arts
EA Help
Initial Complaint
Date:05/01/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB Team,Hello,I write this appeal letter with a heavy heart and annoyance, and I beg you to review and unblock my game account. My EA account was blocked due to hackers' intrusion into my account, which caused me great pain and distress. EA games are not only my favorite games, but also an important way for me to keep in touch with friends and relax. Losing it, I feel that a part of my life has been deprived.The cause of the matter is this: my EA account was unfortunately hacked. I can clearly see that there are abnormal login records, and since then, there have been many activities on my account that I did not perform. After the hacker stole my account, he may have performed improper operations, resulting in the ban. I feel very upset and helpless about this result, because it is not my fault at all.I request EA to investigate the login records and game activities of my account. All activities during that period were not carried out by me, but by hackers. I can provide the necessary evidence and information to help you confirm my statement. For this reason, I have sought EA company for several complaints, but I am disappointed with the unprofessional and perfunctory behavior of EA in this matter, because they do not know how to treat their game users well. I want to make a serious complaint to ************************* a loyal EA player, I have invested a lot of time and money in EA's game platform. I have purchased many games and have always strictly abided by the rules and codes of conduct of the games. After get off work every day, I play EA games with my friends. This period of time is an important time for me to relax and relieve stress. Now because of this unexpected ban, I have lost all of this, which is a huge blow to me. Therefore, I want to use the help of BBB to protect my legitimate rights and interests in EA games. As an honest player, I urgently need your help to get my EA account unblocked as soon as possible.
Business Response
Date: 05/02/2025
Hello,
We've reviewed the account and the action taken was due to a violation of our Terms of Service. We regret that we cannot assist through this channel nor can we overturn the violation. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.
For more information on how to contact their team, please visit our article on EA Help:
*****************************************************************************************************
Regards,
EA Help
Initial Complaint
Date:05/01/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To: Better Business Bureau Subject: EA Double Banned My Hacked ***************** GDPR Dear BBB Team,I am ***** ***** ******** (contact: **************************** a victim of EA's negligence. My account was hacked, banned twice in 24 hours, and my legal rights crushed. Here are the facts:1. April 28, 2025 - Hack & First Ban At 10:52 AM UTC, EA banned my account claiming "cheating." The real culprit? A hacker from *********** who accessed my account while I was working. I immediately:Sent GDPR Article 15 requests for evidence ([Attachment 1]).Provided hackers IP logs ([Attachment 2]).EA ignored my pleas but mysteriously unbanned me on April 29 at 10:53 AM ([Attachment 3]).2. April 29 - Betrayal in 22 Minutes Trusting EA, I reset my password at 11:33 AM as instructed. At 11:55 AM, I logged in ONLY to check my account:No matches ********* settings changed.22 minutes later: Banned again ([Attachment 4]).I demanded ********* again ([Attachment 5]) and submitted VPN proof (used since 2024 to reduce lag). EAs May 1 reply? A robotic Ban confirmed ([Attachment 6]).EAs Violations:Ignored 2 GDPR requests (30+ days overdue).Banned me for securing my account.Refuses to explain if their system mistakes VPNs for ************************* Losses:$20 in purchases.1000+ hours of ************** in fair treatment.Demands:Restore my account NOW.Release all ban data per GDPR.Investigate EAs anti-cheat flaws.Attached:GDPR Request 1 Hackers IP Proof Unban Notice Second Ban Notice GDPR Request 2 EAs Denial Sincerely,***** ***** ********
Business Response
Date: 05/02/2025
Hello,
We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.
Kind regards,
Electronic Arts
EA Help

Customer Answer
Date: 05/02/2025

Complaint: 23273416

I am rejecting this response because:

Sincerely,

***** Quinn ********

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Electronic Arts, Inc. is NOT a BBB Accredited Business.