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Business Profile

Wholesale Video Games

Electronic Arts, Inc.

Headquarters

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:

    BBB’s business profile for EA Sports, Inc. was created in August 1985. A review of complaints state concerns of players' account termination and restriction.

    BBB recommends users to be familiar with their User Agreement, section 8. Termination and Other Sanctions. In addition, for more information about your ban or suspension and for ban/suspension appeals, please visit My Ban History.

    For additional support options, please visit EA Help.

Complaints

This profile includes complaints for Electronic Arts, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Electronic Arts, Inc. has 12 locations, listed below.

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    Customer Complaints Summary

    • 4,300 total complaints in the last 3 years.
    • 1,229 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/29/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/24/2022 I received a permanent ban from the Auction House and coin wiped in Madden Ultimate Team on Madden 23. The reason that was given is coin distribution. I strongly deny this for I have in no way shape or form been involved in coin distribution. I am a very active user through madden ultimate ******************** and make frequent purchases of madden points and packs directly through the madden ultimate team store. With that being said the time frame of 10/20 and 10/24, there is well over $2000+ dollars of transactions made to the Madden ultimate team store. Which will show the high frequency use of the auction house of buying and selling of cards. attachd are my bank statements showing my transactions made between 10/19 and 10/24 via playstation network to the mutstore. These were 3 days prior to my permanent ban i recieved.

      Business Response

      Date: 11/14/2022

      Thanks for the message!


      Sadly, we're unable to assist with account sanctions through this channel, nor can we overturn the decision.  


      To dispute the account action, please follow the details in this link: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts


      Electronic Arts
      EA Help

      Customer Answer

      Date: 11/15/2022

       
      Complaint: 18331211

      I am rejecting this response because:
      I am being redirected to EA help which has not been throughly investigated in regards to my account. I spent well over $2000 within a given time only to have false accusations made about me not following terms of service. As i have stated and told EA help and Terms of Service team, I did not breach terms of service. I did not purchase coins from any 3rd party company, I was not farming coins and transferring to any other account and i most certainly was not distributing coins out freely of what I invested actual money on. There this is my reasoning of rejecting this response.  

      *****************************

      Business Response

      Date: 11/17/2022

      Sadly, we're unable to assist with account sanctions through this channel, nor can we overturn the decision.  

      To dispute the account action, please follow the details in this link: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts

      Electronic Arts
      EA Help

    • Initial Complaint

      Date:10/29/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I pre purchased Madden 23 and have been playing it since its release in August of this year. I am a consistent customer and have been playing the *** game mode for years. The year has been plagued with issues but I have looked past those things until I find an email stating my account has been banned from all the trading functions of the game mode madden ultimate team. If you know the game mode this pretty much kills the game. As far as a ban I am beside myself as to how this is possible. I have spent thousands of dollars on this game mode this year alone. Every coin on my account was acquired legitimately. These is no way I did anything against the *** and am asking for a refund of all the money I have spent on this game mode in its entirety or everything restored and some compensation for the trouble in having to resolve this issue. The games cycle moves fast and I have already suffered a significant loss in value. I am just asking for a fair resolution.

      Business Response

      Date: 11/14/2022

      Thanks for the message!

      Sadly, we're unable to assist with account sanctions through this channel, nor can we overturn the decision.  

      To dispute the account action, please follow the details in this link: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts

      Electronic Arts
      EA Help

      Customer Answer

      Date: 11/15/2022

       
      Complaint: 18331189

      I am rejecting this response because: I have already pursued the route you are telling me to go and have not received any response or updates in over 3 weeks now.  The *** season is short and I have already been stripped of valuable time for content I have already paid for and now am being denied incorrectly.  To have a department that can not **** or do anything for customer service even when a dispute has been filed to alert you to youtr error is beyond reason.  You as the company need to earn my buisiness.  Not the other way around.  

      Sincerely,

      *****************

      Business Response

      Date: 11/17/2022

      Thanks for the message!

      Sadly, we're unable to assist with account sanctions through this channel, nor can we overturn the decision.  
      To dispute the account action, please follow the details in this link: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts

      Electronic Arts
      EA Help

      Customer Answer

      Date: 11/18/2022

       
      Complaint: 18331189

      I am rejecting this response because: I have already gone through the steps your automatic reply keeps stating to do but I have no resolution to my issue after now almost a month.  This is unacceptable for any customer.  A notice of despite has been sent to your legal office through registered mail so I am requesting arbitration to resolve this matter.  

      Sincerely,

      *****************

    • Initial Complaint

      Date:10/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was wrongfully banned on madden *** 23 video game, by EA Sports, and I have tried everything to get this taking care of but they have denied me, they said I was banned for coin distribution which is a lie, they have an auto bot which has banned a mass player group who has done nothing wrong I really need this to be taking care of or I need my money back in full refund I play on Xbox Series X GAMERTAG zIzNINERSzIz

      Business Response

      Date: 11/01/2022

      Thanks for the message.

      Sadly, we cannot assist through this channel, nor can we overturn the violation.

      For more information on how to dispute the violation, please visit our article on EA Help: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts

      Electronic Arts
      EA Help

    • Initial Complaint

      Date:10/28/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 08/19/2022, I paid approximately $75 from the **** Playstation account connected to the provided email. In exchange for this price I was promised from the company a polished and complete game for the money that was paid. Since this transaction the item I have gotten has not been playable, even going as far as removing the attempts made to still get the product to work. At this point in time this transaction has been fraudulent at it's core due to not receiving a working product meaning that buyer's remorse isn't even possible to this point due to not experiencing the promised product. At this time I am demanding a refund from the company for the fraudulent transaction made.

      Business Response

      Date: 10/31/2022

      Thanks for the message.

      As there are no cases with our support for the fan, we welcome them to contact us at help.ea.com where we can assist.

      For information regarding our refund policy, please visit our Help Article here: https://help.ea.com/en/help/account/returns-and-cancellations/

      Electronic Arts

      EA Help

    • Initial Complaint

      Date:10/28/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As usual every year this Fifa is bad. which i know so i started playing manually just so that i wont complain about the ideocracy of the games but the manual mode is also controlled by AI (artificial intelligence). the player when sprinting do not sprint till the opposite player crosses you. player run away from the ball even when pass was locked on them . during defense they just stand there. even when i try defending it my player fly's off even for a slightest push from small players. its like EA wants you to play automatic so they can control the entirety of the game though scripting. i can send you videos if needed proving this claim.

      Business Response

      Date: 10/31/2022

      Thank you for your feedback. We may only offer a refund for purchases made directly from EA and which fall within our refund eligibility criteria. You may review these criteria here: https://help.ea.com/en/help/account/returns-and-cancellations.


      EA are only able to affect transactions made through the EA store, on PC through Origin or the EA Desktop app. For more information on refund eligibility on another platform, we recommend you contact that platforms storefront support for more information.


    • Initial Complaint

      Date:10/28/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Capital Games (CG) is a mobile game studio which makes Star Wars Galaxy of Heroes. Recently, the game has experienced frequent freezes and crashes. One game mode - Galactic Conquest - requires spending energy to engage in combat. During battle loading, the game frequently crashes causing the consumer to lose that battle's energy.Over the past 2 weeks, I've experienced at least 6 such crashes. I've requested reimbursement during the game mode cycle. CG has refused - citing that they're working to fix the problem but avoiding to address the existing damages. By delaying for nearly 2 weeks, they will have wasted the entire game mode cycle and profited from their own product's faulty programming.

      Business Response

      Date: 10/31/2022

      Thanks for the message!

      The fan has been in touch with our support and the issue has been addressed.  We welcome them to follow the guidance provided by our support along with the links below for an update on the issue:

      SWGOH ******** https://twitter.com/EAHelp?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor

      Official website- www.ea.com and/or help.ea.com.

      EA Answers HQ Forums: https://answers.ea.com/t5/STAR-WARS-Galaxy-of-Heroes/ct-p/star-wars-enhttps://help.ea.com/en-in/help/star-wars/star-wars-galaxy-heroes/swgoh-bugs-and-issues/

      Thank you,

      Electronic Arts

      EA Help

    • Initial Complaint

      Date:10/28/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought the normal version of Madden 23 for the PS5 from the Playstation Store when it was released and have been having issue upon issue with the franchise mode, rendering it almost unplayable. This makes the game unbearable to play. There has been more than enough time for them to fix the issues but they have not.

      Business Response

      Date: 10/31/2022

      Thanks for the message!

      If you'd like to report a game issue, or add to the conversation, please visit our Madden Forums here: https://answers.ea.com/t5/Madden-NFL-23/ct-p/madden-nfl-23-en

      Keep an eye on the game updates on our ************** here: https://twitter.com/MaddenNFLDirect

      If you need assistance with account or technical troubleshooting, don't hesitate to open a case with us at help.ea.com and we'll be happy to assist.

      Thanks again,

      Electronic Arts
      EA Help

    • Initial Complaint

      Date:10/28/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 17, 2022 , I renewed my membership to POGO , a game site run by EA, Electronic Arts.I have been a member since **** and am more than aware of how this forum is run. Upon renewal one receives 100 "gems". The site only added for some reason two 10 gems entries, dated 10/17, same as renewal date, instead of the 100 owed. I paid the yearly ***** and my credit card confirms payment. I called and spent literally 4 hrs and about 5 chats, told different stories and finally today they said that "actually we can not manually add your gems". HELLO, bad business practices. You can not even reach anyone in the US unless you PAY Electronic Arts for help in California. T It signs you up for a ***** service I do not need/want! This is easy to verify on their site. the email sent wasnt english either. Please intervene for me, it is not so much the 80 gems Im owed, although I Want them, it is principle..........really. I may never rejoin but ive paid for a YEAR now..........please help me. My desired resolution is to receive the additional 80 gems i have paid for and am owed. Thank you in advance for your assistance.

      Business Response

      Date: 10/31/2022

      We've reached out to the fan and the issue has been addressed.  We welcome them to contact us at help.ea.com if anything further is needed and we'll be happy to assist.

      Electronic Arts

      EA Help.

      Customer Answer

      Date: 11/01/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:10/28/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      https://youtu.be/XCh7MemRXgE Click to watch ******* video about the problem also. The franchise mode has a glitch. Draft mode messed up Different users in different weeks.Data won't saved Only will allow 31 of 32 users in a league. Since they have the only copyrights to the **** I would like for them to put out a better product with out so many glitches. Fix and improve the game without having the same problems and new ones added on to it. Also their app that works with the franchise is not updated or work correctly. H****383436323337H has made over 1.6 billion last off Madden sales, but give us the customers less than a good product to play. Thanks for your help.

      Business Response

      Date: 10/31/2022

      Thanks for the message!

      We are aware of the known issues and the game team is working to get them resolved.

      If you'd like to report a game issue, or add to the conversation, please visit our Madden Forums here: https://answers.ea.com/t5/Madden-NFL-23/ct-p/madden-nfl-23-en

      Keep an eye on the game updates on our ************** here: https://twitter.com/MaddenNFLDirect

      If you need assistance with account or technical troubleshooting, don't hesitate to open a case with us at help.ea.com and we'll be happy to assist.

      Thanks again,


      Electronic Arts
      EA Help

    • Initial Complaint

      Date:10/27/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Flawed programs throughout the year have been ripping customers of with little to no reimbursement. Then, they falsely banned a large group of users through a broken system and took all coin and access to necessary features. It's been widely known on social media. I've spend hundreds on this game only to have them wrongfully take it by accusing us of illegitimately purchasing from a 3rd party even though it is clear on my account that I am only purchasing from EA sports points. There is no proof that I did anything wrong because I did not.

      Business Response

      Date: 11/07/2022

      We've reviewed the account and the action taken was due to a violation of our Terms of Service.

      We regret that we cannot assist through this channel nor can we overturn the violation.

      If the player wishes to dispute the action taken, they will need to contact the EA Terms of Service team directly.

      For more information on how to contact their team, please visit our article on EA Help: Information About Banned or Suspended Accounts

    Electronic Arts, Inc. is NOT a BBB Accredited Business.

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