Business Profile

Wholesale Video Games

Electronic Arts, Inc.

Headquarters

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Important information

Customer Complaint:
BBB’s business profile for EA Sports, Inc. was created in August 1985. A review of complaints state concerns of players' account termination and restriction.

BBB recommends users to be familiar with their User Agreement, section 8. Termination and Other Sanctions. In addition, for more information about your ban or suspension and for ban/suspension appeals, please visit My Ban History.

For additional support options, please visit EA Help.

Complaints

This profile includes complaints for Electronic Arts, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,296 total complaints in the last 3 years.
1,234 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/25/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Electronic Arts / Madden 23, unfairly banned my account online "ColdMetaSin". I have spent hundreds of dollars on the game itself and content that I no longer have access to at all. They claim that I was banned for coin distribution. I have never bought or sold coins outside of the game itself. All of my transactions take place in game through the game's marketplace. I have disputed this with EA and nothing has been done. I and numerous other players have been banned unjustly by some computer robot/algorithm that they use, which constantly sends out false bans. Additionally, I have seen players that are considered "competitive players," in the Madden tournaments post on ******* that they were unjustly banned. Than days later, their accounts have been reinstated. However, for people like me who don't spend thousands on the game, my account remains banned falsely for 1 1/2 weeks and counting. I am extremely upset about this. I play fair, I spend my hard earned money and they are completely denying me access to things I purchased.
Business Response
Date: 10/27/2022
This player has already made a claim with EA help.
For updates or questions, the player should contact us at help.ea.com
- EA Help
Customer Answer
Date: 11/01/2022

Complaint: 18314406

I am rejecting this response because: It has been weeks and my cases are still pending. I have messaged EA with no responses. They have removed bans on a famous twitch streamers in the **************** within days. However, mine still remains. I feel this is discrimination.

Sincerely,

Olympus *****
Business Response
Date: 11/04/2022
For information and updates about an account appeal please contact help.ea.com.

- EA Help
Initial Complaint
Date:10/25/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Madden 23 is the game in question. This game forces you to spend ridiculous amounts of money to play a version of the game called ultimate team. Today I came home to being banned from the auction block and from trading with others. The issue with this being coins are generated by my money. Buying packs they push every day. Im over $2,000 spent on this game. To give you an ******************** I had over 1.6 million coins in my bank. Came home to a wiped out bank and a frozen account. Over a 100k coin wager with my ****** No explanation or warning. Spent 4 hours a day since the game came out in august. 2 years ago went to a madden bowl tournament. They have just taken all of that away for a minor mistake. This is wrong and should outright be illegal. Scam artists at its finest here. Thousands of dollars and hundreds of hours spent for them to take it all away with a few key strokes. They should be on notice for this type of behavior. Its unacceptable and I feel like Ive been robbed.
Business Response
Date: 10/27/2022
Thank you for bringing this to our attention.
We've reviewed the account and the action taken was due to a violation of our Terms of Service.
We regret that we cannot assist through this channel nor can we overturn the violation. If the player wishes to dispute the action taken, they will need to contact the EA Terms of Service team directly.
For more information on how to contact their team, please visit our article on EA Help: Information About Banned or Suspended Accounts.
Kind regards,
EA Help
Customer Answer
Date: 10/27/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******************
Initial Complaint
Date:10/25/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I have purchased the EA Pro Play on my account last week and after a week of playing FIFA 23 Ultimate Team I was falsely banned without any wrong doing. I have never cheated nor have I coin transferred. I believe I was falsely banned and would like to have my case overlooked and account reinstated.My EA ID is TSQRD-FUT
Business Response
Date: 10/31/2022
Thank you for bringing this to our attention.
We have already reached out to the player and the issue has been addressed.
Should any further issues arise in the future, we welcome them to contact us at help.ea.com where we would be happy to assist.

Electronic Arts
EA Help
Customer Answer
Date: 11/01/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************
Initial Complaint
Date:10/25/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 25 EA Sports wrongfully accused me of violating the terms of service and banned me from using their product. I have spent over $1,000 on the Xbox One edition of their game Madden 23 and no longer have access to the product despite doing nothing wrong. I am seeking $1,000 from them unless the matter is resolved by them. They are not offering me any way to contact them and are not responding to my requests to dispute the claims they are making. They stole from me and have materially harmed me. I am able to access a long transaction history of digital purchases on their product, which amount to over $1,000.
Business Response
Date: 10/26/2022
Thanks for the message.

Sadly, we were unable to locate any open cases with our support with the information provided.

We welcome them to open a case with us at help.ea.com and we'll be happy to assist.

Electronic Arts
EA Help
Customer Answer
Date: 10/27/2022

Complaint: 18310299

I am rejecting this response because I will be submitting a new complaint to the BBB. I feel as if I did not provide sufficient details in my initial complain, but I will still be seeking damages.

Sincerely,

***************************
Customer Answer
Date: 10/27/2022

Complaint: 18310299

I am rejecting this response because:
Electronic Arts removed my coins and banned me from the auction house in Madden 23 Ultimate Team on October 24, 2022. I have spent $1,407.46 on Madden 23, which includes $1,301.47 on MUT Points and $105.99 on the Ultimate Edition of the game. The business claims I broke their terms of service, which is fully untrue and dishonest on their part. They have given me no real appeal process or option to speak to a real representative about the issue. They treat me like I am guilty with no chance to prove innocence and treated me with incredible disrespect that resembles blacklisting. They rejected my appeal to be unbanned despite the fact that I am fully telling the truth and read their terms of service to ensure I did not mistakenly break them. I have now opened two cases on the EA Help website. The first (case #*********) was wrongly declined with little explanation, and I have opened a second (case #*********). My EA username is JOEB3944 and Xbox Gamertag is Glub I Am Fish.

Sincerely,

***************************
Business Response
Date: 10/28/2022
Thank you for bringing this to our attention.

As previously mentioned, we have already reached out to the player and the issue has been addressed. Should any further issues arise in the future, we welcome them to contact us at help.ea.com where we would be happy to assist.

Electronic Arts
EA Help
Customer Answer
Date: 10/28/2022

Complaint: 18310299

I am rejecting this response because you are not happy to assist when I reach out to EA Help. You have given me no chance to actually dispute my case and have used your power in the situation to steal from me. You refuse to allow me to call any phone number or chat with a real representative about the issue. You have consistently lied about the nature of my actions, and you have treated me incredibly disrespectfully.

Sincerely,

***************************
Initial Complaint
Date:10/24/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Electronic Arts has no regard whatsoever for those whoare having technical issue with their games. I've been having the same issue with The **** 4 and they keep telling me they have forwarded the information on. Its been a year. When I ask for a supervisor or for some sort of refund on the game, I was given attitude and flat out told NO. I'm unhappy with my experience and all the money I've spent on this game has officially gone to waste as well as completely corrupted my computer. And they have absolutely so solution for it. I also think its horrible that when you call the Electronic Arts line and ask for customer help, it hangs up on you. Do better EA! Because you've just lost a once loyal customer.
Business Response
Date: 10/25/2022
Thanks for the message.
The fan has been in touch with our support and the issue has been addressed.
As you download more expansions, and more recent expansions, they require more system resources and system that meets the requirements. We welcome them to troubleshoot the issue using the steps found here: https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-****-4-Mac-Help-Guides-and-Troubleshooting/td-p/4612394
To review the minimum system requirements, follow the link here: https://help.ea.com/en/help/the-****/the-****-4/the-****-4-system-requirements/
If you are experiencing a bug in the game, don't hesitate to report it here: https://answers.ea.com/t5/The-****-4/ct-p/the-****-4-en
Electronic Arts
EA Help
Initial Complaint
Date:10/24/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've been played *********** Game since 2017/2018 till now, and spent more than thousand of dollar every season, even though they reset every year, and I am still playing, and spent money on their game. I don't use any engine to hack or cheat, and now EA banned my account last 2 weeks without any reason. They don't even send notice or warning or anything.My User ID: ****************** Display Name: Mansfield Region: North America
Business Response
Date: 10/25/2022
To whom it concerns,

Thank you for bringing this matter to our attention.
In order to dispute an account sanction, a player must follow the steps outlines at the following link: https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/
This is the only valid means to have an account sanction reviewed.

Once you submit your dispute, our Terms of Service team will review the sanction and respond with their findings.
It is important that the dispute case is not updated while being reviewed, as doing so may remove it from the queue and delay the review.

Thank you.

EA Help
Electronic Arts
Customer Answer
Date: 10/31/2022

Complaint: 18303972

I am rejecting this response because: EA team banned my account without a reason, till now passed 3 weeks and they are still investigate my case. They banned any account without any reason?

Sincerely,

*****************
Business Response
Date: 11/07/2022
To whom it concerns,

Thank you again for your message.

As mentioned previously, the only means by which a player may dispute an account sanction is by following the steps at this link: https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

Thank you.

EA Help
Electronic Arts
Initial Complaint
Date:10/22/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a game from EA and downloaded it to play. Within minutes, the game would not launch and provided an error message I could not resolve. I reached out to the company seeking a resolution. After the 3 suggestions failed, I reached out again seeking resolution, or a refund. I have now had emails with SEVEN different people, all offering the same garbage links to the same failed solutions, and none have properly addressed my demand for a refund for a non-playable product. Instead, EVERY time I reply, I get a new person trying to give me the same failed replies, and not one of them has properly addressed the issue. Every time I reply to someone, there's someone new that replies with no acknowledgement of my prior responses. At this point, they are harassing me without even attempting to speak to me in real time, just sending non-stop emails "addressing" my "concerns", and further infuriating me.
Business Response
Date: 10/25/2022
We've reached out to the customer to address the issue. For any other issues or concerns, we welcome them to contact us at help.ea.com and well be happy to assist.

Electronic Arts
EA Help
Initial Complaint
Date:10/22/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
********** is a mobile game owned by Electronic Arts.Problem: Electronic Arts refuses to give me access to my lost ********** game account. I have provided all the information they requested and that I can access to their support chat reps within the ********** game. I have spent hundreds of dollars with all my ********** accounts and countless hours.Account being addressed in this complaint:********** Account Name: JethroBodine UserId: ***************************************-********************** - Summary of Problem: Within the ********** mobile game is the following message about a "Known Issue""Customer Support message notifications Some golfers will be incorrectly told that they have unread support messages.Securing your account/s and reinstalling the ********** app will resolve this issue."I was having this "Known Issue" problem. So I followed their instruction - given by **********. I uninstalled and reinstalled ********** on my ******* S6 Tablet.- After the reinstall I lost access to the JethroBodine account - I then tried to regain access by 'talking' to support via chat within the ********** game.- I gave them the UserID. - I gave them all the purchase receipts they requested that I could find.- I gave requested other details about the account such as "Clan" involvement But they continued to DEMAND more information to VERIFY the account is mine. Its quite Draconian in all the info they are demanding.Simply knowing the User ID should be enough!UserId: ***************************************-********************** How would it be possible for me to guess that User ID. ******************** is being totally unreasonable in the level of detail they are requesting. They keep demanding Purchase Receipts, but when given say they are not the ones needed. The ****** Play receipts NEVER list the specific ********** account on them. I have done I possibly can.Electronic Arts & ********** are extremely Customer Unfriendly.I've uploaded two JethroBodine Screenshots.
Business Response
Date: 10/25/2022
The customer has been in touch with our support and the issue has been appropriately addressed. We welcome them to reach us again at https://*********.helpshift.com/hc/en/6-golf-clash/contact-us/ should any other issues arise.

Electronic Arts
EA Help
Initial Complaint
Date:10/21/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Okay for the last 5 years they have put out sports games with all this info and advertising saying its gonna be better more polished and even more in depth. I can prove in court these games ALL HAVE THE SAME GLITCHES and gameplay issues they haven't been polished they don't even try anymore even the professional players who are put in the game call it a cash grab and its time for the federal government to step in they are s******* over adults and selling CHILDREN GAMBLING MECHANICS but the BBB is silent when it comes to letting minors ******. And let's talk about the software they use in games since these games are played professionally and for real world money the company creating it shouldn't be able to nerf your entire or another entire team out of spit cause your doing to good but EA has that directly rooted into there games I can provide patent #s and documents pertaining to it. I've watched my little cousins lose thousands of there parents money to these predatory and illegal gambling mechanics and it's time for it to be stopped.
Business Response
Date: 10/25/2022
Given that we offer a wide variety of games, we would require additional information from the player to provide relevant details. In general, our matchmaking would follow a skill-based model that utilises an ELO rating. The matchmaking we offer would follow a different system than the Activision patent attached. We would welcome the player to reach us at help.ea.com should any other advice be required.

Electronic Arts
EA Help
Initial Complaint
Date:10/21/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Electronic Arts banned my account permanently for no reason at all. I tried to appeal but they said it was of just action, But I havent done anything wrong.
Business Response
Date: 10/25/2022
The account in question is not associated with the email address or information provided with this report. Were unable to discuss account details without verifying the account holder and welcome the customer to open a case with us at *************************** where we'll be happy to assist.

Electronic Arts
EA Help

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Electronic Arts, Inc. is NOT a BBB Accredited Business.