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Business Profile

Wholesale Video Games

Electronic Arts, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Video Games.

Important information

  • Customer Complaint:

    BBB’s business profile for EA Sports, Inc. was created in August 1985. A review of complaints state concerns of players' account termination and restriction.

    BBB recommends users to be familiar with their User Agreement, section 8. Termination and Other Sanctions. In addition, for more information about your ban or suspension and for ban/suspension appeals, please visit My Ban History.

    For additional support options, please visit EA Help.

Complaints

This profile includes complaints for Electronic Arts, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Electronic Arts, Inc. has 12 locations, listed below.

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    Customer Complaints Summary

    • 4,286 total complaints in the last 3 years.
    • 1,262 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/07/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Allowing people to play a game where it's supposed to be A.I. controlled.

      Business Response

      Date: 09/08/2022

      To whom it concerns,

       

      Thank you for your feedback.

       

      Please contact our support directly to report any issues that you need assistance with at help.ea.com

      Please also engage on our official community forums to provide feedback on any title that you wish at https://www.ea.com/forums

       

      We have previously advised that this player engage with our support directly in BBB complaints: 17782952 / 90319285

      We continue to urge the player not to bypass our established support channels in the future.

       

      Thank you.

       

      EA Help

      Electronic Arts

    • Initial Complaint

      Date:09/07/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      EA suspended my account out of the blue, without me even using their services. I politely asked for a reason and I get the some robotic response from their customer service like I am some criminal. I don't even care about the suspension because I refuse to waste my time with a bully company like EA. The problem is that my Amazon account is linked to this EA account and they are holding it hostage and refusing to unlink it. I have asked them several times, through several different avenues, and they refuse and just keep sending me the same robotic response. All I want is my amazon account unlinked.

      Business Response

      Date: 09/08/2022

      We regret that we cannot assist through this channel nor can we overturn the violation. If the player wishes to dispute the action taken, they will need to contact the EA Terms of Service team directly.
      For more information on how to contact their team, please visit our article on EA Help: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts

      Customer Answer

      Date: 09/08/2022

       
      Complaint: 17927933

      I am rejecting this response because: As I stated, IN MY COMPLAINT, I am not asking you to reverse, overturn, or remove anything in regards to the suspension. I simply want you to UNLINK MY AMAZON ACCOUNT. That is all. Please, please, please take a moment and actually read what I am asking. I have never dealt with such insanity in my life. A lawyer would have a field day with this. 

      Sincerely,

      *****************

      Business Response

      Date: 09/16/2022

      We regret that we cannot assist through this channel nor can we overturn the violation. If the player wishes to dispute the action taken, they will need to contact the EA Terms of Service team directly.
      For more information on how to contact their team, please visit our article on EA Help: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts

      Customer Answer

      Date: 09/16/2022

       
      Complaint: 17927933

      I am rejecting this response because: Once again, no one is taking the 2 minutes to actually read what I am asking. I'm not asking anyone to overturn a violation. I am simply looking for EA to free my Amazon account. Every time I put in a ticket I get the same robotic response from somebody at ea. Your ticket system is completely useless. Please take the time and actually read what I am asking and stop telling me to put in a ticket only to get the same robotic response.

      Sincerely,

      *****************

    • Initial Complaint

      Date:09/07/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have played on my account for many months, atleast since November 2021, and still do not have access to the Web App on FIFA 22.EA, in their own document, says that there should take a bit more than a couple of days of playing the game regularly, have not given me access still, many many months after I started playing.The document I am referring to is: https://help.ea.com/en/help/fifa/fut-transfer-market-on-web-and-companion-apps/What I would like is:* Access to the web app.Less than this is unacceptable after so much time I have waited to get access.Thank you BBB,***************************

      Business Response

      Date: 09/08/2022

      The customer has been in touch with our support and the issue has been properly addressed. We welcome them to reach us again at help.ea.com should any other issues arise.

      Customer Answer

      Date: 09/09/2022

       
      Complaint: 17927552

      I am rejecting this response because:

      As I said, I had been in contact with EA Support, but I have still not access to the transfer market.

       

      I have played enough games over enough days - more than 9 months ago today I created the account - to get access to the transfer market, and I still to this day do not have the access.

       

      Linking the guide to get access, (i.e https://help.ea.com/en/help/fifa/fut-transfer-market-on-web-and-companion-apps/) is not enough, since I have followed the guide and STILL do not have access.

       

      I want to get access or know specifically what I need to do to get it.


      Sincerely,

      ***************************

      Business Response

      Date: 09/16/2022

      The customer has been in touch with our support and the issue has been properly addressed. We welcome them to reach us again at help.ea.com should any other issues arise.

      Customer Answer

      Date: 09/17/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:09/06/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased Madden 23 from PlayStation store and the game is requesting I reset a password for an EA account that I havent used or had access to in many years. The email associated with the EA account is no longer accessible. I attempted to contact support and they refused to unlink that account with PlayStation ID thus making the game unplayable. Need the EA account linked to my PSN account removed.

      Business Response

      Date: 09/07/2022

      The customer has been in touch with our support and the issue has been properly addressed. We welcome them to reach us again at help.ea.com should any other issues arise.

      Customer Answer

      Date: 09/08/2022

       
      Complaint: 17924310

      I am rejecting this response because:

      The business has lied, they have not gotten in touch with me and no effort has been made to reach out to me.


      Sincerely,

      *******************************

      Business Response

      Date: 09/16/2022

      The customer has been in touch with our support and the issue has been properly addressed. We welcome them to reach us again at help.ea.com should any other issues arise.

      Customer Answer

      Date: 09/16/2022

       
      Complaint: 17924310

      I am rejecting this response because:

      Sincerely,

      *******************************

    • Initial Complaint

      Date:09/06/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Electronic Arts has permanently banned my EA account. They have done this because My name was ****** House in *** 22. They claim it is a reference to a tragic event. I believe this ban is based on opinion and it is politically charged. I dont think EA has a right to infringe on my 1st Amendment rights. I would like an explanation by an EA rep. I would also like a refund for any EA game I have purchased.

      Business Response

      Date: 09/06/2022

       We regret that we cannot assist through this channel nor can we overturn the violation. If the player wishes to dispute the action taken, they will need to contact the EA Terms of Service team directly.
      For more information on how to contact their team, please visit our article on EA Help: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts

      Customer Answer

      Date: 09/10/2022

       
      Complaint: 17921807

      I am rejecting this response because: I have went through the channel they provided with no success.

      Sincerely,

      Sean ******

      Business Response

      Date: 09/16/2022

      We regret that we cannot assist through this channel nor can we overturn the violation. If the player wishes to dispute the action taken, they will need to contact the EA Terms of Service team directly.
      For more information on how to contact their team, please visit our article on EA Help: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts

    • Initial Complaint

      Date:09/05/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has not given a complete product I have had enough of the c*** I want my money as soon as possible please. Thank You for your corporation in this matter.

      Business Response

      Date: 09/06/2022

      Upon review of the player's complaint, we would request that the customer contact us at ***************************, and well be happy to assist.

      Electronic Arts
      EA Help

    • Initial Complaint

      Date:09/04/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased gems thru pogo, and the one game you can buy the power *** in the game. While playing the game froze and lost all the power *** and teh seeds in the game. I bought 600 gems and was $42.19 and now I have less gems because the game kept freezing and lost 350 gems in that game. Due to most games I can play, but this one you need to have the power *** in order to get any where in that game. I feel that pogo should refdund my gem purchase since it was on their end that the game kept freezing and to start all over again all the was not any fun. And, I am asking for the full refund of the cost of them gems. Since, I will be thinking now that I might find a better place to play games and where it will completely free. And, If I do then pogo will have eto refund any monies off my club memebreship up until the year **** and that will be $400 because I am paid up until then.

      Business Response

      Date: 09/05/2022

      Hello,

      The account in question is not associated with the email address or information provided with this report. 

      Were unable to discuss account details without verifying the account holder and welcome the customer to open a case with us at *************************** where we'll be happy to assist.

       

      Kind regards,

      Electronic Arts,

      - EA Help

    • Initial Complaint

      Date:09/02/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Electronic Arts released a broken Madden Game. Below is a list (probably outdated by the time you are reading this).Competitive & General field pass rewards not being given. Progress is being tracked(?) but nothing given out.Field passes not even being viewable. Clicking in would just send you to the menu.Removing MUT as an entire game mode from the menu for nearly an entire day as they fixed things, where nothing seemed fixed?Coins from games not being awarded following a win or loss.Legend 1 release, which was somewhat botched, which they are changing for legend 2, however decided they just werent going to fix the first batch of legends?All madden being shown as putting 82 core elites in exchange for an 89 all madden player which was true for about 3 minutes, before being changed into promo specific cards. Then made right with a bigger set. Or a random binder locked one, which you then have to play multiple weeks grinding CP to earnSets not awarding the correct cards/any cards.Binder locked cards being auctionable, so people lost out on coins/training and nothing has been done, besides gating the companion app.Rookie premiere tokens being glitched, either unusable in the sets or still being in the binder after being used.Team affinity for field pass being broken, not tracking, progressing nor giving rewards.Solo battles progress being reset on the first competitive field pass, for wins on a certain difficulty (believe it was 20 MVP wins?)A literal locker room on the field so you cant see anything.Three scheduled server maintenance times, august 22nd, august 23rd and august 25th (3 in 4 days?) which fixed next to nothing, just broke things even worse.Position changes for players.. to the exact same position (Littleton?)Headliner field pass objectives missing

      Business Response

      Date: 09/05/2022

      At Electronic Arts we aim to help the world play.

      We recommend the Customer to contact our support at *************************** if they our assistance with some technical troubleshooting to help them run the game.

      Alternatively, they can post their feedback on our forums where our Studio teams monitor the feedback from our players.

      https://answers.ea.com/t5/Madden-NFL-23/ct-p/madden-nfl-23-en

       

      Kind regards,

      Electronic Arts,

      - EA Help

      Customer Answer

      Date: 09/05/2022

       
      Complaint: 17899503

      I am rejecting this response because: I have tried this multiple times and have contacted eahelp, through eahelp.com and ******* and never receive any help.


      Sincerely,

      *******************************

      Business Response

      Date: 09/09/2022

      The account in question is not associated with the information provided with this report and no case information is available.

      We again recommend the player to contact our support at help.ea.com or check out our forums for assistance at https://answers.ea.com/t5/Madden-NFL-23/ct-p/madden-nfl-23-en



      Kind regards,

      Electronic Arts,

      - EA Help

       

      Customer Answer

      Date: 09/12/2022

       
      Complaint: 17899503

      I am rejecting this response because: no action has been taken by the company. The game is still not functioning as intended. The EA team has not distributed rewards for competitive pass 2 and has released competitive pass 3. Also competitive pass 3 is apparently broken too. It is not tracking solo battles correctly. So again please refund me for the game and all additional points purchased. The game is still broken in many ways and I would like a refund for a product that is not delivering as advertised.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:09/02/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today, 02/09/22 my EA account got completely disabled for no reason. After playing since 2018 and being Top 100 for Transfer Market Value this year and leaving the game for a few months and completing a few objectives/SBC's here and there, after spending loads of money and having screenshots of every trade I have made during the year and after pre-ordering Fifa 23 with the ******************** of spending even more this year, i am now fully blocked from doing anything. I would like a serious resolution to this problem, with Fifa 23 being 25 days away, I do not know what to do. I have done nothing wrong expect play the game as expected..maybe I got banned because i changed console? (bought a PS5 recently)? Please help me through this. My PSN ID is Cqnpr and my EA account email is ****************

      Business Response

      Date: 09/05/2022

      Thank you for bringing this to our attention.

      We've reviewed the account and the action taken was due to a violation of our Terms of Service.

      We regret that we cannot assist through this channel nor can we overturn the violation. If the player wishes to dispute the action taken, they will need to contact the EA Terms of Service team directly.

      For more information on how to contact their team, please visit our article on EA Help: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts

      Kind regards,

      Electronic Arts,

      - EA Help

      Customer Answer

      Date: 09/05/2022

       
      Complaint: 17897587

      I am rejecting this response because:

      This answer is very generic and i already knew this, I want to know the exact reason of why my account got disabled.

      I've been playing since Fifa 2018, been Top 100 Worldwide this year and I pre ordered Fifa 23 Ultimate Edition on the 15th of August, I am now stuck on this account and PSN will only refund me to my Playstation wallet.

      I have called EA Help today and asked for a Data Subject Access Request and I got denied, why is that? Is Electronic Arts not following GDPR?

      Please provide me with a full Data Subject Access Request on my data and a clear explanation to why my account was disabled. I am very serious about this situation and am able to go long ways.

      Sincerely,

      ***********************************

      Business Response

      Date: 09/09/2022

      Upon further review, we will contact the player via email.

      Kind regards,

      Electronic Arts,

      - EA Help

    • Initial Complaint

      Date:09/01/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the game **** 4 and recently purchased a new extension. And now my game does not save progress. I have contacted the EA customer support for the entire month of August and no one has been able to help. The last **************** rep I was communicating with, disconnected the Chat without notifying me. I tried to explain to him that my computer was stating that the game was missing something. I need for someone to help me get my game back to working as it was when I first purchased it.

      Business Response

      Date: 09/09/2022

      Thank you for raising your concerns with us. We have reached out to solve this issue directly with our customer. - ********************** Help

    Electronic Arts, Inc. is NOT a BBB Accredited Business.

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