Business Profile

Wholesale Video Games

Electronic Arts, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Video Games.

Important information

Customer Complaint:
BBB’s business profile for EA Sports, Inc. was created in August 1985. A review of complaints state concerns of players' account termination and restriction.

BBB recommends users to be familiar with their User Agreement, section 8. Termination and Other Sanctions. In addition, for more information about your ban or suspension and for ban/suspension appeals, please visit My Ban History.

For additional support options, please visit EA Help.

Complaints

This profile includes complaints for Electronic Arts, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,286 total complaints in the last 3 years.
1,263 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/19/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a game called **** 4 you can buy expansion packs. I play on Xbox. Lately Ive been having a lot of problems with the game as have thousands of sim players according to the internet. I contacted ea support and filed three cases. The only option it gives you is to send an email and you will get an answer in 72 hours. So I get an email asking me to verify my contact information and I do. A day or two later I get an email that refers me an xbox site for trouble shooting. For the first problem it would be logical but I checked this site before I contacted ea. I found out that there is no way to respond to this email and customer service does not follow up and they close my case although it hasnt been solved. The next case I got the email for verifying my contact, followed by an email with a solution. Again it was the same exact email as with the other problem telling me to go to the xbox site. Now this problem was obviously a game issue and had nothing to do with Xbox. Again there was no way for me to respond and the case was closed despite there not being a solution. *** received no response yet for my third case which is absolutely a game problem. There is no other option but email. No phone number, no on line chat, nothing. *** spent hundreds on the game and most of all the other packs. I find it inexcusable not to be able to receive support from a company to help with their own products. According to the other gamers online, it happens all the time, there are hundreds of post about the company and its products that are always full of bugs and sometimes broken. I was shocked to see that their rating on BBB was an A-. This just cant be. This company was voted the worst company two years in a row on a online survey of all the company in the us. How did they get an A- on BBB? What I want is dialogue with a real human who has been trained to solve problems with **** 4. I would like solutions to all the glitches in their product. The ones Ive paid hundreds
Business Response
Date: 08/22/2022
Thank you for bringing this issue to our attention.
Upon review, we request the customer contact us at *************************** and well be happy to assist.
For game related issues, we recommend the player report the bug(s) on our forum https://answers.ea.com/t5/Bug-Reports/bd-p/The-****-4-Bugs.
Kind regards,
EA Help
Customer Answer
Date: 08/23/2022

Complaint: 17742947

I am rejecting this response because:
As I already stated in my original complaint, I already contacted EA's help site. I made three separate complaints although I have more. The only option it gave me was to press a button that would email them. A few days later I got an email asking me to verify some information. Then a couple days later they sent me an email that I couldn't respond to directing me to a xbox troubleshooting site which I already checked out before I contacted them. A couple days later they sent me another email that I couldn't respond to asking me if everything worked out alright and to let them know if the issue was resolved. Again, they gave me no option to respond. I got another email on one of the other problems I had. Once again it offered the same solution as the first problem, contact Xbox. This time there was no way that this issue was an xbox issue. I was a game issue but again there was no way I could respond. When I got an email about the third problem, they suggested that I contact their online chat but gave me no information as to how I could do that. I tried to respond to their email that there was no option for that but I don't know if they got it because their was no reply. Then they sent me an email with a solution. They gave me a link to a completely unhelpful site. In all these cases, not one email discussed the issue or gave me any insight into the problem. They never gave me a solution specific to my issue. They would just send me to someone else's site. Given the response to my BBB complaint, they obviously don't care enough about their customers to even read the complaint.

Sincerely,

***********************
Business Response
Date: 08/30/2022
Thank you for bringing this issue to our attention.
As previously advised, we request the customer contact us at *************************** and well be happy to assist.
For game related issues, we recommend the player report the bug(s) on our forum https://answers.ea.com/t5/Bug-Reports/bd-p/The-****-4-Bugs.
Kind regards,

EA Help
Customer Answer
Date: 08/31/2022

Complaint: 17742947

I am rejecting this response because:
This is the same response as last time. Again this is no help. I wanted to talk to someone in **************** to resolve the many issues with the game. I can see that this company does not stand behind their product nor cares about their customer. I will not not be buying anymore of their products. They have lost a customer. I have played **** since the first game. That is a long time.
Sincerely,

***********************
Initial Complaint
Date:08/18/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Electronic Arts still has not contacted me and continue to hack my console I'm attaching a 2:00 minute video of catching Electronic Arts in the act.
Business Response
Date: 08/19/2022
Thank you for bringing this to our attention.
Upon review, we request the customer contact us at *************************** and well be happy to assist.
Kind regards,
EA Help
Initial Complaint
Date:08/17/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been playing the Bejeweled game on my phone for 10 years. In the last year or two every time I purchase a booster back for Classic Bejeweled before I am able to use all the moves I purchased the game wipes my number of moves to zero and I have to purchase another pack. They are **** each and I'm not sure but its got to be at least 20 times and probably more that this has happened. I love the game so I keep buying the boost packs but they keep ripping me off by taking away my purchased game moves and I'm tired of it. I also purchased Remove Adds and of course I still have adds.
Business Response
Date: 08/18/2022
Thank you for raising your concerns with us. If you are experiencing issues with one of our products please contact our customer support at *************************** so they can assist you. - EA Help
Customer Answer
Date: 08/19/2022

Complaint: 17729546

I am rejecting this response because:
The help site given in no way helps with the complaint that I have. It is very limited and does not address the money I've lost from PopCap.

Sincerely,

***********************
Business Response
Date: 08/24/2022
Thank you for raising your concerns with us. If you are experiencing issues with one of our products please contact our customer support at *************************** so they can assist you. If the help articles provided do not contain information for your specific issue please open a case so you can speak to one of our customer *********************************. - ********************** Help
Customer Answer
Date: 08/25/2022

Complaint: 17729546

I am rejecting this response because:
Once again the EA help website is useless. All the information you need is in my initial complaint.

Sincerely,

***********************
Initial Complaint
Date:08/17/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order Number: ************ Total:$95.39 Hello,I preordered ****** 23 but did not get my Rookie Premier Card of *******************************. I have contacted 3 people are support: *****, ***, and *****. All of which verified that I had not been given the card but deserved to get the card. I asked when it would be fixed, they both assured me, several days in a row that it would be "soon" in the mean time, the inability to have access to this card is costing me competitively and economically. I would like to be made whole. please refund me the price paid. OR award me the card + the value of the card right now because these prices never last and I'm missing out thanks to EA's inability to help me. as of right now, the price of the card is *******. I would like that awarded to my account.
Business Response
Date: 08/18/2022
Thank you for raising your concerns with us. The game will officially be released on the 19th of August. Once the game has been officially released all pending bonus content will be granted to eligible players. Should you not receive your content within 24 hours of the official release of the game please contact our customer support at ***************************. - ********************** Help
Customer Answer
Date: 08/20/2022

Complaint: 17727701

I am rejecting this response because: The solution they said would happen did not happen. and I have contacted support again, and I've been given the runaround and not actually helped. I keep got told again, wait a few more hours. After a few more hours, I call back. wait a few more hours, or wait until tomorrow. At some point I would like an actual solution.

Sincerely,

***********************
Business Response
Date: 08/24/2022
Thank you for your update. We have reviewed the contacts with our support and can confirm that the correct solution has been provided. - EA Help
Customer Answer
Date: 08/25/2022

Complaint: 17727701

I am rejecting this response because: The only solution I was told about was that they took note of my problem. No actual solution

Sincerely,

***********************
Initial Complaint
Date:08/17/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, on August 9th I was banned on Apex with an account worth $600, I was in the hospital during that time the day before that I was doing a detox on my body for the operation I was having on August 9th. As I returned home to log on my account had been banned. I assumed this was a false ban as there are multiple articles out there stating a false ban on Apex season 14 was happening to other players. As I sent in a case and called the EA ToS help line, I was told my account would be investigated. They emailed back claiming the ban was fine, I called back again the next day emotional when I was told to stop crying as it wouldn't help I mentioned my mental illnesses and my health issues. As they were telling me there were ending contact I asked about my GDPR rights to know what caused the "cheating" ban as I was not informed any information as they were telling me they were closing contact. After that all contact on EA's has been stopped, only emails I have recived were asking me to delete my account, and to remind me no further emails would be sent regarding any of my cases. I am asking to be informed on what casued my account to be banned on deeper terms to be cheating as I have never nor will ever cheat or my account to be unbanned as I am now out of $600+ even though I would continue to play/spend if unbanned. If anything I would like a line of communication with EA that goes further than we will not contact you. Below I will put all current cases that they have left open as they have decided to close most without a response. If anymore evidence would be needed please let me know as I have plenty #********* #********* #********* #*********
Business Response
Date: 08/24/2022
Thank you for raising your concerns with us. We can confirm that the correct resolution has been provided by our customer support. - ********************** Help
Customer Answer
Date: 08/28/2022

Complaint: 17727508

I am rejecting this response because: You guys have not received the right response nor a response with evidence on why the account was banned.

Sincerely,

***************************
Initial Complaint
Date:08/15/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
EA gaming removes me from games claiming there is an anti-cheat authentication fail, and I have never attempted any sort of cheat in any game I have played or owned. I am well below a mediocre player and my stats from the game will confirm.I followed the steps provided by EA previously to confirm my account without changed results. Additionally, software updates were made and the anti-cheat code error continued. Please advise corrective measures that work, or please refund my purchase for the Battlefield **** title.
Business Response
Date: 08/16/2022
Thank you for bringing this to our attention.

Here is a link with information on how to troubleshoot issues with Easy Anti Cheat.
https://help.ea.com/in/help/faq/troubleshoot-easy-anti-cheat/

If this does not resolve your issue, please contact us at help.ea.com for further assistance.

Kind regards,
Electronic Arts,
- EA Help
Customer Answer
Date: 08/16/2022

Complaint: 17720773

I am rejecting this response because: The game still does not function. You provide links, but nobody has responded to me directly to assist with this matter. I am not the only one dealing with your horrible service.

Sincerely,

***********************
Business Response
Date: 08/24/2022
The player has an active case with our support. We recommend they resume the case for further assistance.
Kind regards,
Electronic Arts,
- EA Help
Initial Complaint
Date:08/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought in March of 2022, a online PC game called The **** 4 from EA Games/Origin. With this game, you can also buy extra add on's where you purchase bundles or packs that have clothing/building accessories. I purchased the pc game and many add on's totaling up to over $500.00. Several times, when I bought the add on's, I would not receive everything that was supposed to be in the package. But after this happening several times, I became upset and decided to contact the company about having my money returned to me for the purchase and I also contacted my bank, letting them know that i did not receive everything in the package that i was supposed to receive. Not even a week after that, I go on line again to play my game and i noticed that, because I filed a complaint with the company. They retaliated against me by Deactivating my account, so I am now unable to play my game at all, even though I purchased it with my money and they lied and said i broke their rules, which is a complete lie. I play the game the same way all the time, so if I had infact broke any rules, they would have deactivated my account a long time ago. They did not, they only deactivated my account in Retaliation against me, because I filed a complaint against them. Now since I am unable to play my game that I purchased, I would like for EA to pay me all of my money back for all of the purchases I made for my game, which is only fair. I feel like they stole my money and this is definitely bad business for them and poor customer service. I have receipts for everything I purchased and would like all of my money returned to me. since i am no longer capable of playing the game i purchased from EA Games. As you can see I have provided many bank statements from my bank and time stamped pictures showing how they disabled my account and then lied about why they disabled my account. And now I am no able to access my account any longer and I am asking for a full refund of all money I spent.
Business Response
Date: 08/15/2022
We've reviewed the account and the action taken was due to a violation of our Terms of Service. We regret that we cannot assist through this channel nor can we overturn the violation. If the player wishes to dispute the action taken, they will need to contact the EA Terms of Service team directly.
For more information on how to contact their team, please visit our article on EA Help: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts.

Electronic Arts
EA Help
Initial Complaint
Date:08/13/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Still hacking and I still haven't heard anything about my last complaint
Business Response
Date: 08/15/2022
Upon review, we request that the customer contact us at *************************** and well be happy to assist.

Electronic Arts
EA Help
Initial Complaint
Date:08/10/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have evidence of Electronic Arts hacking my console. If nothing is done or nobody contacts me in exactly 2 weeks I will add the better business bureau in my lawsuit.
Business Response
Date: 08/10/2022
Legal complaints should be directed to EA via authorized legal representatives. Please advise the player to contact us at help.ea.com if they have a question regarding an EA game.
- EA Help
Initial Complaint
Date:08/09/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The email for my electronic arts gaming account is defunct. It was linked with my Xbox gamer tag, but now electronic arts has disconnected my EA account from my Xbox account. I reached out to EA support and tried to initiate an account recovery, and use a new email. After providing accurate information and proof of who I was they denied me. I have attempted this with 3 phone calls and one online chat.
Business Response
Date: 08/11/2022
Thank you for raising your concerns with us. At EA we take the privacy and security of your personal information very serious. As a result we need to verify that any given person we are talking to is the owner of the account in question. Please contact our support at help.ea.com to verify ownership of the account. If you have not done so already you should also try contacting your email provider to regain access to the email account that the EA account is registered to. - EA Help
Customer Answer
Date: 08/14/2022

Complaint: 17694168

I am rejecting this response because: I have done the steps that the business said in the response multiple times through three phone calls and one online chat. I have explained the situation as to why I cannot access the email on account and requested to speak to someone directly with the review board or someone with a managerial position that could share my personal and private information with including my billing history with ********* which hosts the platform that I play EA games on and where I have made my purchase of digital games and digital goods that EA provides on the platform. I have even suggested that EA has a joint call with someone with ********* and myself so we can verify the account which they eagerly denied. I have been more than forthcoming in trying to get a resolution to this situation and EA won't even allow me a conversation with someone who can make a decision for this extraordinary case.

Sincerely,

***********************
Business Response
Date: 08/17/2022
Thank you for raising your concerns with us. At EA we take the privacy and security of your personal information very serious. As a result we need to verify that any given person we are talking to is the owner of the account in question. Please contact our support at help.ea.com to verify ownership of the account. If you have not done so already you should also try contacting your email provider to regain access to the email account that the EA account is registered to. - EA Help

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Important information

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Electronic Arts, Inc. is NOT a BBB Accredited Business.