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Business Profile

Wholesale Video Games

Electronic Arts, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Video Games.

Important information

  • Customer Complaint:

    BBB’s business profile for EA Sports, Inc. was created in August 1985. A review of complaints state concerns of players' account termination and restriction.

    BBB recommends users to be familiar with their User Agreement, section 8. Termination and Other Sanctions. In addition, for more information about your ban or suspension and for ban/suspension appeals, please visit My Ban History.

    For additional support options, please visit EA Help.

Complaints

This profile includes complaints for Electronic Arts, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Electronic Arts, Inc. has 12 locations, listed below.

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    Customer Complaints Summary

    • 4,306 total complaints in the last 3 years.
    • 1,173 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/02/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a consumer of The **** franchise for awhile and have always paid to receive extra DLC for the games, specifically the **** 4. However, recently instead of receiving fully functional packs on release, as expected, we receive broken, unplayable packs and are out $10-$40 every time. My Wedding Stories is a pack I purchased for $20 and all of the gameplay features are still unusable, despite there being a patch that supposedly "fixed" all the issues, although I have yet to see this actually manifest itself. I waited for the patch before purchasing, and was severely disappointed when I couldn't use a majority of the features because the pack is still hopelessly broken. I also recently purchased the *********** Years pack for $40 and many of its features are unusable too and it's actually broken my game to the point where I can't use mods anymore, which were the only things making the game playable in the first place. EA has shown a blatant disregard for Quality Assurance and continues to deliver broken packs at full price, and now they're taking away the livelihoods of early-access modders who essentially do their jobs for them and make the game playable.Not to mention, EA has repeatedly removed **** 3 Seasons from my library, after I have purchased it more than once. I got in contact with them about this, was told it'd be added back, and it was, before it was shortly removed again, meaning I'd have to purchase it AGAIN just to access content I already purchased previously... TWICE. Their customer service is entirely incompetent too. Please, either stop making us pay full price for broken games, or actually make the games playable before release. We don't care if you have to delay releases, as long as the game WORKS. The bar is literally on the ground, EA. Do better.

      Business Response

      Date: 08/03/2022

      Thank you for bringing this to our attention.

      Upon review, we request the customer contact us at *************************** and well be happy to assist.

      Kind regards,

      EA Help

      Customer Answer

      Date: 08/03/2022

       
      Complaint: 17659196

      I am rejecting this response because:

      This is not a message from a company that cares about doing right by their customers. This is a message made by people who dont care to read complaints and just copy and paste something with the hopes that they can pass it off to a customer service rep who doesnt have the proper resources to actually address the complaint. A customer service rep **** going to make the games less broken. They arent going to put more resources towards ***************** to actually deliver on their promises. Stop passing off the blame and take accountability for your irresponsible actions. 


      Sincerely,

      ***********************

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