Computer Hardware
Avanquest SoftwareThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Avanquest Software's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 14 Customer Reviews
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Review fromIngrid P
Date: 08/05/2024
1 starIngrid P
Date: 08/05/2024
I have been trying to cancel my subscription for a renewal of a product I have no idea what it is. They requested payment of $45.99 through my PayPal account. In trying to reach them by phone, the number no longer exists. When trying to send an email message, it is returned undeliverable. If I want to send a message on their website, I will have to pay $9.00 or more to get through to them. I also see when researching their website that they are scammers. The ***************** on PayPal was unable to help. I have checked my computer for any program apps and there are none. They also do not recognize my email address when I want to log in! Hopefully, you can help me get a refund!Avanquest Software
Date: 08/07/2024
Dear ******,
We are truly sorry to hear about the difficulties you've experienced in trying to cancel your subscription and the frustration it has caused. We take these matters very seriously and are committed to resolving this issue for you promptly.
First and foremost, please accept our sincerest apologies for the inconvenience. The situation you described does not reflect the level of service we aim to provide. We understand the importance of having reliable contact methods, and we are investigating the issues with our phone and email communication.Reflecting on your purchase on 8/13/2022 7:33:53 PM, where you opted into our Auto-Renewal program for uninterrupted access to Driver Updater software, we wanted to ensure clarity and convenience from the start.
To resolve your concerns, we have taken the following steps:
We have processed a full refund of $45.99 to your PayPal account immediately. You should see this reflected in your account within a few business days. Your subscription has been canceled, and you will not be charged any further.
We are verifying all our contact channels to ensure this does not happen again. For any future inquiries, please use Contact Us option here **************************************** and phone number ****************************************************************
If you have any further questions or concerns, please do not hesitate to contact our customer support directly. We are here to help and ensure you have a satisfactory experience with us.
Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.Review fromJonathan S
Date: 06/07/2024
1 starThey present their PDF maker as being connected to Adobe on first screen ad...then a little different from there forward. Charged my card and send downloads and then after you download they want to to charge and download an upgrade and they offer some bot to set a link for you to easily download. All a scam - all I got was a virus. F them. I hope when their time on this Earth comes to an end, is is protracted and unbelievably painful.Review fromJoan D
Date: 05/20/2024
1 starI purchased software from Staples and they do not take back opened software. I mailed it back to Avanquest USA in *********, *** in March. They received it on 3/28/24. I cannot get ahold of anybody to check on my refund. **************** has no working phone number and the email address I got from technical support won't receive emails. I think that the company is a scam. One star is too good for this company since you cannot get a person to talk to you.Review fromMarilyn W
Date: 03/26/2024
1 starMarilyn W
Date: 03/26/2024
I purchased software for Hallmark Premium Blank Greeting Cards - Three Pack. I've tried to track down my order. I had ordered back in December the discs and, actually, they were shipped in a timely matter.Now I order the above product (Greeting Cards). The distributor apparently is located in England and the hours are erratic. I called one number, then when I finally got hold of a live person was told to call another number. They're closed and give hours for England. I wrote them and supposed will contact me, I'm not holding my breath.Avanquest Software
Date: 03/27/2024
I'm sorry you had problems reaching our US customer service team. With the internet sometimes it depends on the website to determine the location of the customer service contact information you will receive. I will be sending you an email in a few minutes to help you with your issue.Avanquest Software
Date: 03/27/2024
I'm sorry you had problems reaching our US customer service team. With the internet sometimes it depends on the website to determine the location of the customer service contact information you will receive. I will be sending you an email in a few minutes to help you with your issue.Review fromDave H
Date: 03/21/2024
1 starDave H
Date: 03/21/2024
Purchased Driver Genius 24 and System Speedup software items for download. My credit card has been charged but the weblink (sent via an eMail) to download the software does NOT work! Have tried eMailing customer support, the *** *********************, and called them on the Technical Support line; all without a response. Technical Support does not provide support for these products, *** ********************* has been non-responsive, and Customer Support referred me to another weblink that also does not work. Based on my experience and viewing the comments below, this company is a total scam. They have no published address and the telephone numbers listed here on the BBB record have been disconnected. My rating of them should be a zero or less. A one (1) star rating is overrated for these scammers. If I can get my money back, maybe I would be willing to give them a one (1) star rating. But so far, I see no way to request a refund.Avanquest Software
Date: 03/25/2024
Dear ************ and BBB, I am unable to locate the customer's order with the limited information available. I have searched our help desk tickets and I find no match for the customers email or name. I will be happy to refund the customer's money if I could find the order. Please provide me either the customer number or the email address used for the order.Review fromJack N
Date: 08/28/2023
1 starI bought MY INVOICES AND ESTIMATES, paid extra to get a disk. They never sent the disk. I contacted them two or three times but it still does not come. And, they have stopped upgrading the product.Review fromSteven S
Date: 08/17/2023
1 starSteven S
Date: 08/17/2023
I tried it one time never used it again not even on my computer anymore I find out 3 years later they've been charging me every year 20 some dollars now all of a sudden this year it's almost $84 I want my money back I don't even use this product They get a -1000 stars from me Had to get a hold of PayPal to make sure they cannot Bill me anymore I still want my money backAvanquest Software
Date: 08/18/2023
Dear BBB,
I have searched our customer database for the name or email address, and it failed to find any matches. If I could locate the customer, I would be happy to refund the full purchase price of the software.
Review fromRebecca T
Date: 06/06/2023
5 starsAvanquest refunded money for automated software. I appreciate their quick response!!!Review fromRebecca T
Date: 06/05/2023
1 starThey have unauthorized trying to take money from my bank accountReview fromVickie S
Date: 04/19/2023
1 starI would give this company a -1 if I could. Purchased Bookkeeper 22 from my local Office Depot. Contacted the company to download the software. Paid $2.95 to do so. Couldn't set up a "new" company. Contacted support. Removed, rebooted, installed again several times. COULD NOT START A NEW COMPANY! Returned to Office Depot, got refunded. Contacting Avanquest to get my $2.95 refunded. Waiting response. NO CUSTOMER SERVICE! Phone number has no staff excuse is due to C_v_d - it's April of 2023). The email they give out is WRONG. I will never buy Avanquest software ever again. A waste of time and money. Had to go back to a simple Excel spreadsheet to finish my expenses for our taxes. Read REVIEWS everywhere before purchasing.
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