Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The first time we used this business was to purchase three expensive chicks for $395. It took three months to receive the chicks, upon receiving them we got two of the correct breed and one were not 100% sure what breed it is. The person emailing back upon contacting was extremely rude and difficult to work with, but I let it go because they sort of corrected the issue, the new chick they sent appears to be a runt or dwarf as it has not grown much. We made the mistake of ordering again, I actually told my brother not to go through that company, but he did because he doesnt have any chicken knowledge and really wanted this particular breed for us. The chickens were delivered and immediately upon opening the box I noticed one had a bad leg. It turned out to have a splay leg and curled toes and cannot walk properly. I have emailed the company multiple times over the last few days, with photos and videos proving this poor chicks deformity, with no response at all. Again, three expensive chickens costing over $300 and NO RESPONSE!

  Business Response

  Date: 12/04/2024

  Customer sent us a photo of 2 healthy happy chicks of the 3 chicks they ordered. We issued them a refund for 2 chicks even though hay are only short 1 chick. Happy to always take care of our customers. 

  Customer Answer

  Date: 12/13/2024

  I am rejecting this response because: Does this look like two healthy chicks, please see photos attached. We only received one healthy chick, hence the response from Feather Lover Farms who said we received two. These THREE chicks were $341! I received one that couldnt walk with Curled Toe and Splay Leg. Yes, I splinted the foot and leg of this chick and it is doing better but should I have received a chick with obvious deformities in the first place. The other photo is a dead chick and my very heartbroken daughter in tears. I asked for a full refund due to these circumstances, which I believe we should have gotten, but did NOT.
  

  Business Response

  Date: 12/14/2024

  Custoemr was accidentally sent 1 chick Posisbly with a foot issue. The customer ordered 2 separate orders. One order was for Ayam Cemani. They told us after receiving them that we were a scam because one of the chicks had too much chick fuzz for their liking. We created a free order and sent them more Ayam Cemani...

   

  They then place an order for 3 Indio Gigante chicks. We may have sent them 1 chick with a foot issue that we did not see when packing the chicks. We refunded the customer for that chick. They emailed us a photo of 2 happy and healthy Indio Gigante chicks of the 3 they ordered. We refunded them for 1 of the chicks. Hope that helps. The customer is banned form ordering from us again as they won't stop harassing us. when we refunded them and even sent them free ayay Cemani chicks when we did not have to. 

• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 23, 2024 I placed an order with FLF for 3 cream legbar sexed female chicks. I selected November as the ship date. On September 24, 2024 I received an email stating the chicks had been shipped. I sent them an email asking if they had shipped my chicks, since this was unexpected I had chosen to have them shipped in November. They never responded to that email. I called the post office on the day of delivery to make sure they notified me. When I picked up the chicks I was able to smell the decomposition. One chick died and was smashed on the bottom of the box. I took pictures and sent them an email on the 26th and the 27th. They only responded when I gave them a 1 star review. They said they can give a store credit or send another chick. I decided against sending another chick because of their failure in the first shipping venture. I didnt receive a refund but a store credit. Fast forward five weeks. I have a female and and the other is a cockerel. Cream Legbars are an auto sexing breed. This company states:is home to over 40 of the worlds rarest chicken breeds imported from around the globe. We also have our own unique and beautiful designer chickens we created exclusively at our farm. We are located in *******************, are NPIP Certified At Feather Lover Farms, our breeding flocks are given the absolute best care imaginable. They are all vaccinated for all of the possible diseases. We treat our fowl like a close family pet. Healthy and happy birds are a must for us! A consumer would think this company would know what they are doing. I cant have roosters. Had I done more research on this company, I would not have purchased from them. They are not responsible or responsive. I have grown attached to both my birds and have to figure out what to do with my roo, This shouldnt have happened, easiest birds to sex! They dont provide a working phone number. Now I know why. The # provided to the BBB isnt in service.

  Business Response

  Date: 12/04/2024

  You emailed us claiming 1 chick did not survive. We emailed you saying sorry to hear that and asked for a photo which is standard policy so we could refund or create a free order for you. You never replied back... Not sure how we can help you if you won't reply to our emails...

  Customer Answer

  Date: 12/05/2024

  I am rejecting this response because:

  It is clear in the submitted evidence that I emailed them and sent pictures.  Since they saw this review they have been harassing me calling me nasty and negative.

  Again, they did not offer a refund only a credit to buy something at their store on line.  They only respond when leaving them a one star review which they do not post on their website.  They only responded to me when I posted a one star review and when I contacted the BBB. 

  They refuse to answer why, since they have been in business since 2015, they dont know that cream Legbars are an auto sexed breed of chicken,  no professional hatchery should get that wrong but they did and sent me a rooster.  They also stated in another harassing email that  it is common to send an extra chick,  they couldnt answer why they did NOT send me an extra chick.  They just sent the 2 emails I attached as evidence calling me nasty and negative for asking questions because of the horrible failure of service they provided me.  Im not alone as many people have had bad experiences with them but they dont post those reviews to their website.  This business needs to be shut down before they cause harm to someone.  Harassing people isnt legal, especially after not providing the service they promised.  I just want them to leave me alone now.  Stop harassing me. 

  Business Response

  Date: 12/14/2024

   

  Customer ordered 3 female Legbar chicks and is claiming they only received 2 females and 1 male. We have offered to refund the customers and instead they keep emailing us telling us we should be shut down... Good luck shutting down a hatchery because they sent the wrong chick and offered to refund it. They would not stop harassing us so we had to block their email.

  ********* make misacts, it happened. We take care of our customers. It is strange this customer Is acting this way. We will gladly refund them the missing chick. It is very simple. All hatcheries have losses on arrival unfottuanley and all hatcheries make a mistake sending the wrong chick sometimes, and what we do is offer to take care of our customers and make it right with a refund or a free order. This customers just wants to take us down. You have been blocked and banned. We tried to help you and you continue to harass us. Good luck on your quest. 

• Initial Complaint

  Date:10/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered chicks from them and one arrived very dead and already smelling. I have ordered hundreds of chicks and NEVER had one arrive in such a state of decay that the box smelled before even opening it. One of the chicks had a deformed foot that was noticeable and one of the chicks was obviously not well and died the day I got the order. After emailing them in order to give them an opportunity to rectify the situation they responded with a request for pictures. I sent exactly what was requested and never heard back from them. I will consider this my ****** learned and will do my best to sway anyone else from doing business with a company that clearly does NOT care about their clientele.

  Business Response

  Date: 10/10/2024

  Hi there,

   

  We did indeed respond to you and told you we would take care of yu. We had a family emergency and did not reply this week until now. You ordered 12 chicks and I believe we sent extra. We will gladly send you free replacements or credit or refund the chick that did not survive and the chick you said that has a leg issue. Please respond to our email as we have emailed you back and have not heard anything from you. 

  Customer Answer

  Date: 10/10/2024

  I am rejecting this response because:

  There was NO effort made to correct the situation. I received a chicken that was so dead it was already stinking. Out of hundreds of chickens, I've NEVER had that happen. 

  I had another chicken die shortly after I received the birds which is NOT surprising considering the extremely dead chick it was stuck in the box with. 

  You have ignored 5 different messages and done absolutely nothing to rectify or acknowledge the situation. 

  Also, I received a DEFORMED chicken. 

  I send 5 emails and leave TWO voicemails (which was a challenge in itself considering you don't have a phone number on the website!). It took me informing that I involved the BBB to get a response and THEN, you play victim because I didn't respond for 4 hours????

  
  

  Business Response

  Date: 10/11/2024

  We refunded the customer. Thank you

  Customer Answer

  Date: 10/14/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  
  

• Initial Complaint

  Date:09/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased over a thousand dollars worth of chicks. They arrived dead & smelling. They had been dead a bit for the smell. I sent them a pic of the ************* They blamed post office but said they would create a free order & get me replacements. Ive emailed a couple times and now they will not respond.

  Business Response

  Date: 09/06/2024

  Hi there,

   

  USPS  indeed delayed your chicks. We sent them overnight express and **** delayed your package an extra 3 days. Chicks can only survive a few days in the mail. We sent you happy healthy chicks the day they hatch and have been shipping chicks full time for 10 years now. We know how to package and ship our chicks but when **** delays them 3 days, losses can happen. We sent you happy healthy chicks and that is all we can do. Once they leave our hands we have to hope **** does not delay them. If delays happen and losses happen, all we caqn do is offer to replace them for you which we did. Please let us know what else you are wanting. Confused why you seem to want more than a free order. 

  Customer Answer

  Date: 09/09/2024

  I am rejecting this response because: Again, my complaint was failure to communicate. You stated you would create a free order in an email. I emailed to find out if it would be immediate or a later date. I emailed again asking would you notify me when shipped. You do not provide a phone number for your business. I found one that was disconnected. Email was the only form of contact. I never received a response which led me to believe that was the end of it! I will be glad to remove the complaint when I receive order. **** is pathetic, however, Ive had numerous dead chicks & it takes more than one day for them to smell. They can survive 72 hrs. You shipped 28th. I picked up in the early a.m. on 31st. Those chicks smelled so horrid the lady at the post office had to sit them out back. I tied them in a bag before I could put in my car to travel with. I believe with a business you need a direct line of contact. If you are only going to provide email then 24hr response would have alleviated my frustration.  
  
  

  ****

  
  

  Business Response

  Date: 09/19/2024

  We have been emailing the customer back and forth and have resolved the issue. We sent her chicks recently and she loves them and will be sending her more chicks in the next week or 2. This should be resolved as we sent her live healthy chicks and she recieved live healthy chicks from us. 

  Customer Answer

  Date: 09/24/2024

  I am rejecting this response because:

  I have been corresponding with someone very reasonable. Understood as soon as I receive the rest of my chicks I would state this matter had been resolved in a very professional matter.  However,  today someone I feel a young arrogant person has begun to bash me because the complaint is not removed immediately. I wonder if they threatened all the other complaints I saw?! It is my intent to resolve this as soon as I receive the rest and not before. This is a business. I owe them nothing. They owe me. These emails are ridiculous.

  
  

• Initial Complaint

  Date:07/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for ten Indio Gigante chicks in January ****************************************** April. I sent an email beforehand asking if this was possible, they said it was so I placed the order. July has arrived and Im still waiting for my order. I have sent numerous emails asking when my order will ship but no date has been given. They gave me every excuse there is why my order has not shipped. They just keep saying it will ship soon. Having to wait this long is unacceptable.

  Business Response

  Date: 08/07/2023

  Hi ****, We are deeply sorry for the long wait for your order. The weather has been a little unpredictable this year with temps over 110 degrees some days here and egg production, fertility and hatches have not been at their best because of that. This breed you ordered is a little behind schedule on ship dates. We sent you part of your order August 2nd and we will be sending the rest of your order next week or the following week. Thank you for your patience. 

  
  

  Thank You,

  Feather Lover Farms

  Customer Answer

  Date: 08/07/2023

  I am rejecting this response because:   I will leave a response when I receive my full order.
  

  Business Response

  Date: 08/17/2023

  We told the customer we are doing everything we can to send the rest of his order. We are limited this time of year dealing with these small numbers of very rare birds. It is over 110 degrees some days and we are not hatching many chicks at the moment ans ask to please be patient waiting for your order. We will send as soon as the hens allow. 

  Customer Answer

  Date: 08/18/2023

  I am rejecting this response because:  Send what you can by the end of August, no later. If you are unable to send the remaining six chicks send a refund for the balance owed. I have been patiently waiting four months past the desired ship month, that is long enough.
  

  Business Response

  Date: 08/24/2023

  Hi there,

   

  We sent the rest of their order on august 23rd and even upgraded their shipping to overnight express mail even though they only paid for priority. Enjoy your new chicks. 

  Customer Answer

  Date: 08/28/2023

  I am rejecting this response because: I received my order on August 28th. All six chicks were dead upon pickup. I will try to send pictures for proof.
  

• Initial Complaint

  Date:05/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order was placed on 12/19/22 for chicks - order number ****. Chicks were received which you fulfilled the order on 2/18/23 but they all were dead upon arrival. I have communicated several times via email to you, you stated that you were going to replacement but have never heard from you since. At this point in time I am requesting a full refund of $171.75 that I was charged. Obviously your guarantee of live arrival did not apply in this situation. Please advise with information as to the credit and when I will receive it. Thank you

  Business Response

  Date: 05/19/2023

  Dear customer, the only email we have from you was from January asking when your chicks would ship. We are extremely confused why you have not emailed ** stating you had losses on arrival. We will glad replace them but you need to simply email **. This was unnecessary, all you have to do is email ** and we will take care of you with more chicks. I want to point out, you paid priority shipping and we upgraded them to express mail and **** delayed the shipment in winter which caused the losses. Again, simply email ** and we will take care of you. We have zero emails from you bedsides the one in January asking when chicks will ship...

• Initial Complaint

  Date:04/22/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered proto-Ongadori chick. The first one survived a day, the replacement chick was dead on arrival. At $79 for a chick I would expect excellent customer service. The amount of emails I sent to get any correspondence is ridiculous. Only after my business partner emailed, was a response sent. After the second dead chick and multiple requests to correct the dead chick problem, I have head nothing.

  Business Response

  Date: 04/26/2023

  You ordered just 1 onagadori chick. We offered to refund you or replace the chick. You have a random friend emailing us which is unnecessary and we can not give out customer info to other people. Please have your friend stop emailing us as it is pointless. We create a free order for you for the 1 chick that did not survive in your shipment. 

• Initial Complaint

  Date:04/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A purchase was processed on 2/15 and multiple emails and Instagram Instant Messaging within the timeframe defined and specified on your site to cancel the order that would allow a full refund. The rating here reflects the money-grab business that you have established and at this point my next options are to reach out with local Law Enforcement and my ************************ Unacceptable. You owe our farm ****** and I expect it returned expeditiously!

  Business Response

  Date: 04/07/2023

  Hi ******,
  
  
  You ordered chicks for ***** ship month. It is ***** 7th. 
  
  
  We are quite confused why you left a  bbb review. You also threaten to call law enforcement Seriously.... Little over the top. All you need to do is talk to us.. This is the first message we have gotten from you. We are not on instagram like you stated on your bbb.
  
  
  Your chicks were scheduled to ship this next week coming up. Again you chose ***** as your reserved ship month for one of the breeds meaning all chicks you ordered have to ship in the same box in *****.
  
  
  You clicked and agreed to our terms and conditions which explains our order cancelation policy. All hatcheries have an order canceling policy for reserving live animals. If you want to cancel your order it is eligible for a 50% refund. Otherwise they will ship this next week. Let us know what you prefer. If you want to chat on the phone we will gladly do so. 
  
  
  Thank You,
  Feather Lover FarmsTell us why here...

• Initial Complaint

  Date:04/01/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I should have read all of the reviews before I ordered from feather lover farms! They are all true.I ordered female. The chicks that were sent were not in good health,. The packaging was not like other facilities that ship chicks.1 dead on arrival, 3 of them had diseases from not being vaccinated, they claim they vaccinate. 1 died from the disease, still fighting off the disease on 2 for 8 weeks. 4 months have passed I find that the chicks that they sent me were all roosters! Not What I ordered, I bought these chicks specifically for egg laying.My initial emails asking questions they were completely rude to me, Calling me hostile!. I will paste them at the bottom of this review review/complaint.I am asking them to send me the order that I made and paid for to resolve this.My emails / FLF responses-Hello, I made an order with your company later to realize that you are recharging almost 10 times a regular price for these chickens. Your website States that you sell rare birds at low prices and this does not seem to be the case. I understand on your website it says that if you do not ship the chicks Within 60 days of the shipment you will give a Full refund. In this case I really feel you rip misrepresented your low price statement. I also ordered next day shipping and if you will not be able to get the chicks out before 60 days I would like to be able to change that to regular Shipping. If you would kindly refund me in full I would like to cancel the order.Response from FLF-Hi ****,You ordered sexed female chicks from our show cream legbar flock.Cream legbar female chicks are similar priced at most places. We are sorry you seem so hostile towards us. We did not force you to order chicks?? This is directly from their website "Our farm is built on customer service as well as providing quality baby chicks""and customer service is top quality and we settle for nothing less."F L F was Overpriced, undercaired and no respect for the customer, I was polite

  Business Response

  Date: 04/06/2023

  Customer was fully refunded including shipping and all their chick purchase and we agreed this solved the issue. Thank you

  Customer Answer

  Date: 04/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:03/07/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 3 mystery chicks when they offered a promotion for *********** day 20% off the order. Estimated delivery month was by the end of Feb, I email them on the last day of the month checking on the status of my order and to let them know to include a free mystery chick per their email they sent with the email confirming my order"please let us know to include a free mystery chick with your order if we miss the estimated delivery month". Received no response, I emailed again on March 2nd inquiring the same thing and again received no response. I waited and emailed again on march 7th same inquiry, and I tried using the chat option to see if I could get a response, I waited for about 20 min before giving up. At this point I wish to receive a refund.

  Business Response

  Date: 03/07/2023

  We are sorry for the delay we have been slammed with storms here on the farm. We emailed you back but did not go through. We are sending your chicks this coming Monday and will try to send her extra. You ordered for February and we are sorry but sometimes the hens don't cooperate and lay slower in winter ad sometimes orders can be a little behind schedule of our rare breeds.