Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order 8 Cemani chicks from Feather Lovers Farm January 4th. One confirmation email the day of order, then one response to an email February 12th 2023. Email stated they were having difficulties with their hatches and would hopefully have the chicks in the mail to me in a week or 2. Its now first week of March, they have stopped replying to my asking for an update. I spent over 500$ on this order. Since theyve stopped responding Im forced to seek legal advice to move forward for a refund. In my research Ive learned that the baby chicks more often than not are delivered sick or dead, so a full refund is what I will be perusing.Word of advice, the bad reviews are true, dont order from them.

  Business Response

  Date: 03/07/2023

  We are sorry for the delay, ****** do not lay many eggs in Winter and we should not have put available for ******* when you ordered them for. We are going to send your chicks this week. We have thousands of happy customers yearly and unfortunately yes we get some not so good reviews and are doing our best to take care of our customers. chicks would not hatch if they were unhealthy. All chicks are healthy and ship the day of hatch. Shipping in winter can just be tough and stressful on them. Our chicks hatch and ship healthy and very alive and almost always arrive alive and well. Winter is not easy to send baby chicks and we are one of the few hatcheries that ship chicks in winter in small numbers of 3 chicks. We may stop shipping in winter due to the higher risks of losses and chicks stressed during shipping. Again, we emailed you to let you know your chicks will ship this month and we will send them as soon as the hens allow or we can refund you Sorry the cemani have not laid many eggs this winter. thank you

  Customer Answer

  Date: 03/07/2023

  I am rejecting this response because:

  Rejecting due to having been told that the chicks were to be shipped in a couple of weeks before. Ill accept this businesss response when I have the LIVE AND HEALTHY baby Cemani chicks in my possession.

  
  

• Initial Complaint

  Date:01/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October of 2022 I placed an order for 10 Anagadoris chicks. According to their website they would be ready by November. They did not arrive so I waited another month still did not arrive, decided to cancel order but in small print it says they have up to three months to deliver. Soon around this time they offered 3 free chicks for my inconvenience. Finally in January they arrived. When I looked at them at the post office it appears they were alive and well. I immediately put them in a brooder chamber at the necessary temperatures that are recommended. When I put them in I could see that several were not responding well and 2 of them died immediately. I emailed Feather lover Farms and they said my chicks were supposed to have arrived in 1 day because I had paid extra for express shipping, instead it arrived in 2 days. They decided to refund $30 for the extra shipping cost I paid to have them overnighted. They said they would not replace or refund me for the 2 dead chicks because they said they were free, I told them I didnt expect my free chicks to be dead! Then about an hour later 2 more chicks died with the same symptoms and then the next morning I discovered 2 more dead chicks. I wrote them an email but of course they did not respond. If you research other peoples reviews and complaints on the BBB about this company there is a pattern of issues and abuses of what I experienced. Unfortunately they keep getting away from it with the excuse of read the fine print. Yes, it might be in the fine print but its hard to find the fine print, and even so, the fine print shouldnt allow a business to practice unscrupulously!

  Business Response

  Date: 01/23/2023

  We are regretful to see how this cusomter handled the situation of losses on arrival with cussing and trashy words towards us in about every email they sent **. You email us a photo and we send credit. The customer has had extreme demands and if we do not not seem to reply within an hour they email again furious. They do not understand hatcheries are also not open on weekends.

  They demanded we refund the extra express shipping charge which we did, however, express is 1-2 day shipping, not guaranteed overnight and it shows 1-2 day express shipping on our site. The customer has been extremely difficult to work with and the owner had to intervene and let him know he would be banned if the threats and trash talk continued while we were simply trying to help him. If there's losses, email us a photo and we send credit,. It's simple. Do not cuss at us or talk to us in a trashy way if you want us to help you out. We will not put up with it.

  There is no need to attack us if there's losses. It can happen especially in winter being cold temps and all hatcheries have a process to help the customer out if that happens. We always take care of our customers and have taken care of this customer even though he has cursed and trashed us. We are going to send him free replacement chicks. All of this could have been avoided if you did not start with nonstop attacks towards us being the first email you sent us.

  Customer Answer

  Date: 01/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  I have apologized for my behavior when the chicks started to die. They will allow me a credit for purchasing these birds at a later date when it warms up at the same price I purchased them for. I am satisfied that they will keep their word. 

• Initial Complaint

  Date:01/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 07/26/22 I purchased a reserve chick order. I received a email confirmation stating that "If your chick order has not shipped within 60 days after the last day of your estimated ship month then you are eligible for a full refund of your chick order at your request. I found out that this wording is strategic as this amount of time excludes you from disputing the charge with your credit card company. On 09/09/2022 I inquired about my order and was told they were behind and would send them in the next couple weeks. They did not arrive. On 10/05/22 I asked for and ETA on the order and didn't receive a response. On 10/18/22 I sent another email stating I was not happy the lack of communication. They responded on 10/18/2022 they couldn't provide what I ordered and I could wait for another breed that *** start laying soon. I asked if we could try another breed. On 10/30/22 they offered me a different breed. I responded to the email and accepted the offer on 11/4/2022. On 12/05/22 almost a month later they sent me an email that ***be next or the following week they might be able to send me some chicks. I let them know on 12/07/2022 that at this point in would like a refund. They have not refunded me. I made a second request. I feel like this is not a company but rather a credit card scam

  Business Response

  Date: 01/08/2023

  We have emails from you asking to swap breeds and send them and that is what we are doing Your chicks ship tomorrow. 

  Customer Answer

  Date: 01/12/2023

  I am rejecting this response because: it has been six months since I ordered the chicks. I have emailed them back-and-forth multiple times each time they promised that they would send me checks and did not deliver any. They are now once again saying theyre going to deliver checks. Its January I ordered them in July. Its too late. I have been more than patient and they know it. They need to do the right thing and refund my money. I ordered from them in good faith they took my money and never delivered the chicks. There are many people complaining about the same thing. They also tell you you have to wait 60 days for a refund which is exactly how long it takes to not be able to dispute it on your credit card. This feels very intentional and it seems like a pattern Judging by what Im reading online this is the norm for them.  This needs to be looked into. at this point its too late to try and send me chicks. It is l past the time of year to be having little chicks. Their policy states that if you dont have a your chicks 60 after the last month of the order date your get a refund. Ive made thee requests and I want my refund 

  Business Response

  Date: 01/19/2023

  We refunded the cusotmers 100% of their payment. There is no need to get defensive. We stand by our polices 100% and if you are eligible for a refund we refund. Hope to send you chicks in spring and sorry the hens slowed on egg production when you order. 

  Customer Answer

  Date: 01/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  Quite a bit to go through. Will be reading reviews before I ordering in future. This was resolved but it should it have taken this long o Mr these measures. 

• Initial Complaint

  Date:10/21/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with feather friend lovers but discovered 2 hrs later that I had mistakenly ordered the wrong amount. I immediately wrote them to let them know of my issues but they refused to adjust my order.

  Business Response

  Date: 10/31/2022

  We have been working with this customer and found a resolution that they are satisfied with. 

  Customer Answer

  Date: 10/31/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  It was an misunderstanding on my part and I wish to withdraw my complaint. Thanks. 

• Initial Complaint

  Date:08/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2022 I ordered from Father Lover Farms. I bought their lavender-blue silkie chicken they advertise as "show quality. In August 2022, I ordered 3 assorted silkie chickens. On August 11th, I received 5 Chickens (1 additional was provided for wait time). All Chickens were what I ordered except one thing, they all had contracted Coccidiosis. Coccidiosis is a parasite that chickens get from unsanitary environments. The lavender silkie died and the remainder all became very ill and are currently in isolation. I emailed Feather Lover Farms to let them know, they ignored me. I got on their ******** page and left a few comments making future and current customers aware they have sick chickens. Within minutes of leaving the comment, Feather Farms deleted them and blocked me. However, that got their attention and they responded to my email. Feather Lover Farms blamed chickens being sick on heat and stress and told me that Coccidiosis is formed from a stressed chicken (not true at all, I know a little bit about chicken farming). I do believe that Feather Lover Farms is misleading and misrepresenting their product. I mean, they tried telling me Coccidiosis was something completely different than what it actually is hoping that I was just some **** and ignorant customer. I ultimately would like a full refund. As of now, one chicken is dead and the rest are in critical condition. I had to purchase special medication to try and save the lives of the other chickens in the shipment they sent me.

  Business Response

  Date: 08/12/2022

  We are sorry you had losses in the shipment. Chicks hatch healthy and happy and ship the day they hatch. Chicks can get stressed in shipping which can cause coccidiosis You emailed us at 5am and flipped out on us after 8am because we did not reply back at 5am? 

   

  We emailed you and issued you credit for the 2 losses you had. You then email us back complaining that you did not receive the full amount and made us explain and show you your order confirmation proof of the value you paid for your 2 chicks that died because you used discounts on both purchases which is why you assume you paid the full when you did not pay the full price you received discounts for your orders and we credited yu the exact value you paid. 

   

  We must say, the expect a hatchery to email you back at 5am and flip out on them a couple hurs later is beyond belief and we think it is best if you part ways with us after this. We have never dealt with such an impractical customer before and it makes it impossible for us to help you when you constantly attack us.