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Business Profile

Cell Phone Accessories

Shaka Cases

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Accessories.

Reviews

Customer Review Ratings

1.05

Average of 19 Customer Reviews

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Review Details

  • Madison S

    Date: 02/26/2024

    Doesn't even deserve the 1 star in my opinion. I ordered 3 chargers on December 12th - as Christmas gifts. Their site says 2 day shipping. I emailed them (as their site says to do) January 4th asking for updates or to cancel my order. 1 battery shipped January 20th and received it January 24th. 6 weeks later. Emailed them the 30th asking to return it (day 6). The other 2 batteries shipped February 6th and received it February 12th. 9 weeks later. Emailed them the 12th (same day) asking to return them. They never respond to my emails. Did once asking why and that was it. I've sent several emails requesting a return and refund. Then they email me back February 25th saying its against their refund policy to return after 7 days. I emailed like their site says to do within the 7 days for both orders. Emailed them that with dates and screenshots of all emails. Here we are again with no response. Terrible. I'm disputing the charge on my card and anything else I can do to show how terrible this company is.

  • Orminia S

    Date: 10/15/2023

    I have to press 1 star so I can leave a review but the truth is this company is not even worth 1 star. I returned the case as they have on the site and it's been 2 months and no reply of any kind. They have my money and the case back so yup I was dumb enough to believe in it. JUST A TERRIBLE COMPANY and awful customer service and the case provides not even the look or the protection you might be looking for.Orminia S.

  • Penny N

    Date: 10/13/2023

    Ordered the case, received it, returned it and tracked it to make sure it arrived back to them. Still waiting on refund. Several emails sent but no response. Do not order from this company!

  • Chuck M

    Date: 09/27/2023

    Do not order from this Chinese based company never received product $108 lost SCAM ALERT

  • Nick A

    Date: 09/17/2023

    Poor customer service and they dont allow returns on sale items. Deceptive company

  • Gary F

    Date: 09/07/2023

    Bought 3 cases on Instagram. Not delivered. Called and left two messages.Are they a fraud? a scam? no service what is going on here?????They should be taken off all websites as a seller.Disgraceful.I will have Amex take the charge off my card immediately.

  • Tim F

    Date: 08/07/2023

    I ordered the case a month ago. It said it would be delivered in 7 days. This is coming from *****. The customer service people, although nice, are clueless.

  • Elise J

    Date: 07/04/2023

    The case is ***** and it is junk, i have had it 1 week and today it will not charge my phone, the case charges when i plug the phone in but does not charge phone. Last week when my phone was low on charge i turned the case on and it charged my phone for a little while then shut down. The case is hard to come off and it looks cheap and gaudy. Waste of money ! Im throwing it away where it belongs in the trash!

  • Maureen G

    Date: 06/06/2023

    Case broke within 3 days of receiving. They offered a replacement piece I paid for and havent received. Their customer response time is lacking and now I have a case I cant use. Great looking case but doesnt serve its function.

  • Brenda J

    Date: 05/28/2023

    I accidently ordered the wrong size case for my iPhone and needed a return. **************** was not very customer focused. Even though I made a mistake, they declined my original request for an exchange I did not want a return because I couldn't use the case that I ordered I only wanted an exchange for the correct one. Then after I continue to complain about it and they only agreed to replace the case when I agreed to pay to return the wrong case and pay to have a new one shipped to me. When I continued to complain about, I was told that this is their company policy. I will never make a purchase from these people again.

Shaka Cases is NOT a BBB Accredited Business.

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