Complaints

This profile includes complaints for Quick Quack Car Wash's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Quick Quack Car Wash

  Roseville, CA 95661-2998

• 

  Quick Quack Car Wash

  3436 Northgate Blvd Sacramento, CA 95834-1649

• 

  Quick Quack Car Wash

  3050 Sunrise Blvd Rncho Cordova, CA 95742-6503

• 

  Quick Quack Car Wash

  1609 Watt Ave Sacramento, CA 95864-2963

• 

  Quick Quack Car Wash

  49 Bicentennial Cir Sacramento, CA 95826-2803

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Summary: Vehicle damaged at Quick Quack Car Wash; management unresponsive and not following incident policy.Complaint Details:On June 23, 2025, I visited a Quick Quack Car Wash location as a paying member. After using the car wash, my Land Rover Range Rover sustained significant damage estimated between $3,500 and $5,000. The one of the two sections of the panoramic sunroof was shattered and the vehicle cannot be used without the possibility of total collapse and current weather conditions. I immediately attempted to report the incident through the locations management, but the General Manager has been entirely unresponsive since the initial phone contact on the day of when he stated he would call in 3 days after "reviewing camera footage". No call was received after 3 days.. I have left multiple voicemails and messages, visited the location in person several times, and have yet to receive any acknowledgment or follow-u from the **** This lack of communication is in direct violation of Quick Quacks stated incident management ********* of now, I am without a vehicle to get to and from work or for any other basic need, and will soon incur rental car expenses due to the delay in resolving this matter. I am seeking a formal investigation into this issue and a resolution that includes repair or compensation for the damages caused.Incident Management Ticket No. provided by the location: ****** General Manager: **** (no last name provided)General Manager Contact Number: ************

  Business Response

  Date: 07/02/2025

  We are truly sorry to hear about your experience following your visit on June 23, 2025. At Quick Quack Car Wash, we take all reports of vehicle damage seriously and investigate each one thoroughly in accordance with our established incident management policies.
  Following your report, our team conducted a detailed review of the circumstances surrounding your visit, including camera footage, site inspections, and photos taken on the day of the incident. This review confirmed that there was no malfunction within the wash tunnel, nor was there any evidence of forceful contact from equipment or debris that could have caused the type of damage described.
  Inspection photos taken on the date of the incident showed pit damage to the sunroof glass, which is consistent with stress-related failure. This type of pre-existing damage can compromise the structural integrity of the glass, making it vulnerable to cracking under normal driving conditions or changes in temperaturesuch as during a car wash. Additionally, you indicated this was the vehicles first visit to our location and that you had traveled over five hours just prior to your wash. Extended highway travel increases the likelihood of rock chips or minor impact damage that can go unnoticed until it worsens.
  We wash between 500 and 700 vehicles dailywith no reported issues of this nature. No other damage claims were submitted on the day of your visit. 
  While we understand the frustration and inconvenience this has caused, our findings do not support that the damage originated from our wash. As is standard across the industry, we cannot assume responsibility for issues stemming from pre-existing conditions or damage that occurred prior to a wash.
  We appreciate the opportunity to have reviewed this matter and regret that we could not arrive at a resolution more in line with your expectations.

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Noise levels double acceptable its at 110 decibels

  Business Response

  Date: 06/25/2025

  Hello Jeff - we apologize that you have had this experience and thank you for bringing it to our attention.  We have asked our maintenance team to come out and check the sounds levels and apply noise cancelers as needed to rectify any issues they find.  If you ever have any concerns - for fastest service - please always feel free to reach out to our customer care at 888-772-2792 or [email protected] and we'll make sure the correct party reaches out to you to address any questions or concerns. 

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went through Quick Quack Car Wash (Store #****), and shortly after water hit my vehicle, a large crack appeared on my windshield. I took photos immediately and reported the damage while still on-site. I also have photos from prior days showing no visible damage in that area.The business initially claimed the damage was due to a pre-existing pit in the glass. However, a certified windshield repair technician has confirmed that no such pit exists. Their latest explanation shifted to a policy about vehicle age a detail that was never disclosed at the time of service.I had proactively asked staff in the past whether their temperature changes were safe for auto glass, and was reassured that it was not a concern.These inconsistent justifications do not explain why my windshield cracked during their wash and not beforehand. I have provided evidence and allowed the business multiple opportunities to resolve the issue respectfully.Additionally, Quick Quacks email states they attempt to inspect windshields for damage as a courtesy before the wash. However, when I visited, there was no such inspection performed. This calls into question their claim that the crack was due to pre-existing damage, especially when they had the opportunity to identify it and didnt.I am requesting reimbursement for the full cost of windshield replacement, including the required safety calibrations for my vehicle. I can provide quotes and documentation.I will be attaching photos of the damage while in the car wash, after the wash, and a message confirmation from the technician is being obtained and can be forwarded shortly.

  Business Response

  Date: 06/18/2025

  Hello Will - we apologize that you have had an unsatisfactory experience and disagree with the outcome of your claim. As our store leader explained in the email sent to you on 6/10, our carwash washes several hundred cars every day without damage.  A windshield will only crack if it is hit during a malfunction, or it has a rock chip, pit, or weak point.  The crack will travel through this weak point when the windshield experiences a temperature difference.
  
  There was no malfunction during your wash, and nothing came into contact with your windshield to cause this crack meaning this was caused due to a weak point in your windshield.
   
  Pits are caused by debris such as rocks, pebbles, sand, and other foreign matter kicked up by vehicles in front of you. The pit damage that occurs often is not directly visible from the driver's seat because it is near the edge of the windshield or near the passenger's side. This pit usually penetrates only the exterior pane of glass. If this damage is not repaired, it can spread into a crack. The time between initial impact and a large crack can sometimes be as little as one day to as long as several months. Day-to-day driving can increase the stress around the pit hole.
   
  However, the majority of these cracks are caused by temperature extremes, such as washing a vehicle with a stressed point on a hot day. We are truly sorry for the experience you had here. Please note, though, that we can't be responsible for damage caused by pre-existing conditions.
  
  When you emailed the store leader on 6/17 they referred you back to the information they had previously provided in their first email and included that furthermore in addition to the information already provided as our signage at the entrance of the car wash states, “We are only responsible for items that are factory-installed, secured, undamaged, and on vehicles that are less than five years old."
  
  We apologize for any frustration you have experienced and hope to have an opportunity to better serve you in the future.

  Customer Answer

  Date: 06/19/2025

  I respectfully reject this response.
  
  The business continues to repeat generic disclaimers while ignoring the specific facts of this case.
  I provided photo evidence showing the windshield crack formed during their wash, with no damage beforehand.
  A certified windshield technician inspected it and confirmed no pit or pre-existing damage exists.
  The business originally blamed a pit, then shifted to a vehicle age policy — which was never disclosed at the time of service.
  Their own communication says windshield inspections are done as a courtesy, but none was performed when I visited (I was the one of few customers on-site).
  This issue is not about wear and tear — it is about clear damage caused during their service that they are refusing to take responsibility for, despite evidence and professional input. I am still requesting reimbursement for the cost of the windshield and required calibration.
  

  Business Response

  Date: 06/20/2025

  Hello Will – We understand this is not the resolution you were hoping for; however, our investigation confirmed that there was no malfunction in the wash, nor did any equipment come into contact with your vehicle in a way that could have caused the reported crack. The footage and circumstances indicate that the damage was the result of a pre-existing weakness in the windshield, which likely gave way due to the temperature change during the wash.
  As previously explained, we are not responsible for damage that results from pre-existing conditions and is not caused by our equipment. We regret any frustration this may have caused and wish you all the best moving forward.

  Customer Answer

  Date: 06/23/2025

  I am rejecting this response because I have had a professional prove that this is not the case, but if they would like to provide an explanation with pictures of this pit or "pre-existing damage" I will close this case.

   

  
  

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 2nd, 2025 I went through the Quick Quack Car Wash in ***********, ** and the car wash ripped my vehicles decal and license plate off of the front of the vehicle (damaging it so much that it couldn't be snapped back on). We spoke with the cashier at that time and she told us that there was nothing they could do about it. We researched cost to replace the decal and it's at least $200 if not more depending on where you buy one from. On June 16th, 2025, we went through the same Quick Quack Car Wash and it ripped a piece of trim off of the side of my vehicle and snapped it half, so it also cannot be snapped back on. The cashier on duty that day recommended that we file an incident report, which we did and would have done for the June 2nd incident if we had known that was a thing. They have yet to reach back out to us to reconcile and every time I call the number on the incident report they tell me I have to speak with the store owner, but they are never in when I go to the car was in person or call.

  Business Response

  Date: 06/18/2025

  Hello Kylee - we apologize that you had an unsatisfactory experience at our location.  This BBB complaint was filed on June 16th which is the same day the incident claim was filed.  As the incident report form you were provided with states, the store leader will reach out within 3 business days to share their findings with you.  On today, June 18th, our store leader did reach out to you regarding your claim.

   As our signage at the entrance of the car wash states, “We are only responsible for items that are factory-installed, secured, undamaged, and on vehicles that are less than five years old.”  We have included a picture of this signage to this complaint for your reference.   
  
  This claim was denied because the vehicle is over 5 years old which may have been the leading cause as to why this incident occurred. Over time, through normal wear and tear, parts become less secure and are more easily removed.  Nothing malfunctioned during your wash to cause this incident so unfortunately, we cannot accept responsibility for this incident since it does fall in line with incidents that can occur with the age of the vehicle and is advised by our signage before you enter the wash.  We apologize for any frustration you have experienced and wish you the best.
  

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car was damaged paint started to chip off on vehicle. Noticed more around me car.

  Business Response

  Date: 06/12/2025

  We're sorry to hear you had an unsatisfactory experience and suspect damage to your vehicle.  We are committed to always doing everything possible to ensure the safety of every vehicle that travels through our wash. Quick Quack Car Washs systems are brushless and utilize a combination of soft-cloth and neoprene foam (scuba suit material) in order to be safer on your cars finish.  We wash hundreds of vehicles each day without incident, but in the rare case of damage, we always thoroughly investigate each claim and work with our customer for a resolution. 
  
  Your complaint provides no identifying information so we do not have any information regarding this incident. Incident claims are investigated and handled at our locations.  If you believe your vehicle has been damaged please return to the location you believe this occurred at and file a claim with our on-site team.  Our store leader will thoroughly investigate this claim and reach out within 3 business days to discuss their findings with you.  
  
  If you already have a claim, please feel free to send the name on the claim, your phone number, license plate, the location this occurred at, and the incident report number to ****************************** and we will look into this and have someone reach out directly to you

• Initial Complaint

  Date:06/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was rear ended inside Quick Quacks car wash. I was advised by ***** an employeethat they would review and let me know what their findings were. That was an incorrect response they should have had me call 911 and report the accident. She took pictures , promised me a call and sent both of us on our way. They say they have footage of the accident but have only shared the entrance and exit video. The accident happened in the middle of the wash. My ins agent said you cannot see anything in the wash. So I have to go off their word and they are claiming no responsibility. In all fairness my ins agent should get the full videois there anyway you guys can help me. This is costing me my ******* deductible to get fixed and its a brand new car. Please help me.! The car behind me was inches from the back of me from the moment we entered the was. If it was my fault show me the proof. Is it legal for them to withhold the video?

  Business Response

  Date: 06/02/2025

  Hello Tamey - We're truly sorry to hear about your experience and that you're dissatisfied with the outcome of your claim. We understand how upsetting it can be to deal with vehicle damage, especially in a new car. Please know that we thoroughly investigated this incident to ensure an accurate and fair assessment. Our review of the video footage confirmed that all wash equipment was functioning properly at the time of your visit. The incident occurred near the beginning of the wash tunnelnot at the end, as stated in your reviewwhile your vehicle was still in the wash cycle. The footage clearly shows that the brakes of your vehicle were applied during the wash cycle, which caused the rollers guiding your vehicle to move underneath the tires and led to the collision from behind. Your vehicle was then shifted into drive and exited the wash about half way through prematurely, running over the Tire Shine equipment on the way out. While we understand that decision may have been made in the heat of the moment, it contributed to the situation. At entry, all customers receive safety instructions that are essential to ensuring a safe wash experience: Place the vehicle in neutral Remove your hands from the steering wheel Remove your foot from the brake When followed, these steps allow vehicles to move safely through the tunnel until the end, where clear signage instructs drivers when to shift back into drive and exit. In this case, those instructions were not followed, which led to the incident. Because the wash equipment did not malfunction and the damage was the result of driver action, we are unable to accept responsibility for the damages. As with any driving-related incident, the party whose actions caused the incident is typically responsible.

  We have informed both parties that were happy to provide relevant documentation to their insurance companies to assist in holding the correct party responsible. We sincerely apologize, but our policy is not to release video footage to customers.  Please have your insurance company reach out and we will provide them with all necessary information needed.  We understand this is frustrating,however, we cannot accept responsibility for damage that was not caused by the wash. We sincerely wish you the best moving forward.

  Customer Answer

  Date: 06/03/2025

  I am rejecting this response because:

   

  please just send me the video so I can see it. My insurance agent says you cannot see it if I did something wrong. I would love to be fully aware of it and you have the video share it

  
  

  Business Response

  Date: 06/04/2025

  We apologize for any frustration you have experienced, but our policy is not to release video footage directly to customers. This policy is in place to protect privacy, maintain the integrity of ongoing investigations, and ensure security.
  

  Your insurance company can request the footage for their investigation and we will send it to them. We understand this may be disappointing, and we appreciate your understanding.
  

  Customer Answer

  Date: 06/05/2025

  I am rejecting this response because:
  My insurance company has video that youve sent Did she not get the whole video? If something was left out, please send the full footage to my insurance company. At least that way I can look at it.
  

  I dont think she was lying to me when she said she only gets the footage from the very beginning and the end. You have her contact information could you please forward her the full video?

  If you know about the auto brake thing, why do you not talk to people driving through your car wash beforehand because thats something I never wouldve thought of. I have no idea how your equipment works or what makes it go. I believe thats something that should probably be stated to every customer who drives a new car through. I had absolutely no idea that would make your track act that way.

   

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business: Quick Quack Car Wash, ******************************** Date of Incident: May 23, 2025 Service: Ceramic Duck Wash Complaint:On May 23, 2025, I took my recently purchased vehicle, which was in pristine condition, to Quick Quack Car Wash at **************************, for their Ceramic Duck wash. The service was advertised as safe for vehicle paint, but after the wash, I discovered extensive damage, including spider webbing and scratches across my paint, on the rear spoiler, fender fins, and front and rear lights. On the fender find and Spoiler the clear coat is coming off. A professional detail shop confirmed and left a statement that the damage was caused by the car wash and noted that some parts, like the rear spoiler and lights, may be unrepairable without replacement.I filed a damage claim with Quick Quack, which was denied. I am not a monthly customer and used their service for one wash. The damage has significantly reduced my vehicles value and requires costly repairs. Based on my research, replacement parts will cost approximately $4,000, with total repairs, including labor, estimated at $5,000.Evidence: I have photos of the vehicles pristine condition before the wash and a written assessment from a professional detail shop confirming the car wash caused the damage. I can provide these to the BBB upon request.Resolution Sought: I respectfully request that Quick Quack cover the full cost of repairs to restore my vehicle to its pre-wash condition, estimated at $4,000$5,000, and refund the $30 service fee. I am not seeking additional compensation, only the restoration of my vehicle.Thank you for your assistance in resolving this matter.

  Business Response

  Date: 05/31/2025

  Hello **** - We are sorry that you had an unsatisfactory experience and disagree with the outcome of your claim, but as we explained, the marks on your vehicle are not consistent with anything that could have been caused by our wraps.   At Quick Quack, we use the latest technology and a brushless system utilizing a combination of soft-cloth and neoprene foam (scuba suit material) in order to be safer on your cars finish. In the rare case that wraps in the wash were to damage a vehicle, the pattern of damage would be expected to follow very specific patterns matching the motion and action of the equipment used. In the rare case of damage, it would appear as short repeating linear marks along the full length of the vehicle along the path of the wrap. Unfortunately, the damage on your vehicle was not consistent with how our wraps move along the vehicle and therefore could not be caused by the wash.  In addition to this, as our signage at the entrance of the car wash states, We are only responsible for items that are factory-installed, secured, undamaged, and on vehicles that are less than five years old. This vehicle is over 5 yrs old which is outside of our posted policy.   We apologize for any frustration you have experienced and wish you the best.

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Horrible service. **** today was very rude and aggressive. We were told yesterday (5/26/2025) if we enroll the firs car for $39.99, they would be able to enroll our other cars for $22 each. We went there to enroll the car today. **** the attendant was so rude and aggressive. At first he refused to help us until we got the car to where he was leaning against the wall. Then we told him about enrolling our car, he stuck his head inside my car and leaned on it I asked him politely to step back. I am worried about sickness since I am older person. He then said the 2nd car would be $29.99. I told him about the $22 the other *** told us about yesterday. He got very aggressive. Then, he went to the driver behind me and got him involved to come and both were yelling at me and assault me verbally. I told him I was on the phone with his management to inquire about the fee. **** was a bully and very aggressive. The facility had no manager on duty. This car wash was poor quality and for $39.99 you can have a full service car wash.I am demanding a refund and of the extra charges and to honor the $22 for additional car subscription. They need to train **** on how to conduct himself as a decent human instead of a bully and aggressive person. Also, to have other customer involved and encourage him to verbally assault me is unacceptable. This was a very miserable experience for me and my wife today.

  Business Response

  Date: 05/29/2025

  Hello **** - we apologize that you have had this experience.  Our customer care and store leader have both been in contact with you to address these concerns and do what they can to make this right.  We hope we have an opportunity to better serve you in the future. 

  Customer Answer

  Date: 05/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:05/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am filing this complaint regarding Quack Car Wash. I routinely inspect my vehicle before entering any car wash, and Ive used this facility multiple times without incident. My wife and daughter also have memberships, so we are regular customers.However, during a recent visit, my truck sustained noticeable damageseveral fresh paint chips and small dings appeared on my hood immediately after exiting the wash. It appears that either a bar or mechanical arm came down too forcefully, or a sprayer was misaligned. These were not pre-existing issues.I reported the damage right away and received a dismissive and condescending email in response, claiming the damage was five years old. That is simply false. I know my vehicle well, and I take great care of it. I was willing to work with them and even accept a simple repairfilling the paint chips and smoothing out the dingsbut instead I was met with sarcasm and refusal to take responsibility.Their customer service and response were not only unprofessional but offensive, considering the situation. Im now seeking an estimate for repairs and will be filing a small claims ******* also canceling all family memberships, and I want this complaint on record so others are aware of how this business handles damage claims.Sincerely,****** ***** Corona, Ca.

  Business Response

  Date: 05/28/2025

  Hello *** - Were truly sorry to hear about your disappointment following your recent visit. We understand how frustrating it is to notice damage on your vehicle and to feel that your concerns weren't properly addressedthat is never the experience we want for our guests.
  
  After receiving your report, our team promptly conducted a thorough review, including reviewing the vehicle footage captured before you vehicle entered the wash. Based on our findings, the paint chips in question were visible as the vehicle entered the wash tunnel and did not align with any areas that would typically come into contact with our wraps.  We have attached a picture for reference while on a white vehicle it is hard to see, it is clear paint chips are present prior to entering. 
  
  At Quick Quack, we use the latest technology and a brushless system utilizing a combination of soft-cloth and neoprene foam (scuba suit material) in order to be safer on your cars finish. In the rare case that wraps in the wash were to damage a vehicle, the pattern of damage would be expected to follow very specific patterns matching the motion and action of the equipment used. In the rare case of damage, it would appear as short repeating linear marks along the full length of the vehicle along the path of the wrap.  Unfortunately the scratches claimed are swirl marks and nothing touches your vehicle in a circular pattern inside the wash so it would not be possible to create this pattern.  
  
  Additionally, your vehiclea 2015 modelfalls outside of our coverage policy, which applies to vehicles less than five years old with factory-installed, undamaged, and properly secured parts.  No equipment malfunctions occurred during your wash, and no similar concerns were reported by other customers before or after your wash.
  
  Were sorry that our explanation felt dismissive. That was not our intention. We aim to provide clear, respectful communication when incidents are investigated, and we regret that our response did not meet your expectations.  We apologize for any frustration this situation has caused you; however, we cannot accept responsibility for damage that was not caused by the wash. 

  Customer Answer

  Date: 05/28/2025

  I am rejecting this response because: To Whom It May Concern,
  
  
  The dent you referenced in your response is not even the issue Im referring to. There are multiple fresh paint chips on my vehicle that were clearly caused during my recent visit to your car wash. The damage is recent, not pre-existing, and the photo youve provided looks like its been edited or does not even show my vehicle.
  
  
  Im not going to continue going back and forth with a company that refuses to take responsibility. A professional business would have a manager inspect the damage in person rather than dismissing the claim with excuses and irrelevant images.
  
  
  At this point, I will be obtaining a written damage estimate from a reputable local auto body shop and submitting it to you. If you choose not to cover the cost of repairs, I will have no choice but to proceed with a small claims lawsuit, which I am confident I will win based on the evidence and documentation Ive collected.
  
  
  Additionally, Ive done my research and discovered that your company has a history of deflecting blame in similar cases. If thats how you choose to operate, thats your decisionbut I will hold you accountable through the appropriate legal channels if necessary.
  
  
  

  Business Response

  Date: 05/29/2025

  We apologize for any frustration you have experienced and understand that this is not the outcome you desired; however, this does not change the fact that the pattern of damage presented does not match the pattern that would be caused by the equipment inside the wash.  At Quick Quack, we use the latest technology and a brushless system utilizing a combination of soft-cloth and neoprene foam (scuba suit material) in order to be safer on your cars finish. In the rare case that wraps in the wash were to damage a vehicle, the pattern of damage would be expected to follow very specific patterns matching the motion and action of the equipment used. In the rare case of damage, it would appear as short repeating linear marks along the full length of the vehicle along the path of the wrap. Unfortunately, the damage on your vehicle, including the claimed paintchips, was not consistent with how our wraps move along the vehicle and therefore could not have been caused by the wash.  In addition to this, As our signage at the entrance of the car wash states, We are only responsible for items that are factory-installed, secured, undamaged, and on vehicles that are less than five years old."  The footage of your wash shows that nothing malfunctioned during your wash to cause or contribute to this incident and there were no other reports of damage before or after your vehicle.  Unfortunately, we cannot accept responsibility for damage that was not caused by the wash. 

  Customer Answer

  Date: 05/30/2025

  I am rejecting this response because: Customer ******************************** & Mishandled Complaint by Quick Quack Car Wash
  
  
  My complaint against Quick Quack Car Wash isnt just about the damage to my vehicleits about the principle and the way this entire situation has been handled.
  
  
  After noticing fresh paint chips and small dents on my hood immediately following a car wash, I brought it to the staffs attention. At no point did a manager offer to inspect the damage in person. Instead, I received generic excuses claiming that the wheel marks or high-pressure spray patterns didnt line upwithout anyone even looking at the vehicle. Then I was told they dont accept responsibility for vehicles over 10 years old, which they later revised to 5 years. This inconsistency and unwillingness to take responsibility is unacceptable.
  
  
  The real issue here is not the cost of repairsits the complete lack of care, integrity, and respect shown to a loyal customer. Ive spent a lot of money at ******************************************* over the years. A professional business would have handled this with transparency and fairness. Instead, I was dismissed, deflected, and left with the message that customer concerns dont matter.
  
  
  As a result, Quick Quack will lose my businessabout $1,000 annuallyand Ill be switching to the new car wash opening nearby. Ill also be filing a claim in small claims court, not just to get the damage fixed, but to hold this company accountable for how they treat people.
  
  
  Even if not every complaint a business receives is valid, this one isand even if it werent, it still deserved to be heard and handled with some level of professionalism. Quick Quack failed on every level, and I want others to know exactly how they operate when something goes wrong.
  
  
  

• Initial Complaint

  Date:05/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The worst car wash experience of my life happened yesterday around 4:20 PM at this location. While going through the wash tunnel, a siren suddenly went off, and my car came to a complete stop. I sat there, confused, for about two minutes before an employee approached and asked me to roll down my window. Instead of offering help, he immediately asked in an accusatory tone, Did you press the brake? I clearly told him I didnt, but he kept insisting I did, placing full blame on me for what had just occurred.When I stepped out, I saw total chaos four cars, including mine, completely sandwiched together. It was a multi-car pile-up. Rather than taking responsibility or assisting the customers, the employee continued to blame me, despite having no proof and refusing to listen.The driver behind me a woman planning to file a claim against me and I exchanged insurance information. We both requested footage of the incident. An employee took down our details and said they would follow up. The next day, I received an email from Quick Car Wash stating they would not share the footage because they had determined they were not at fault. How incredibly convenient.I returned in person to follow up. The same employee who previously told me the manager would be in now said the manager had already left. I asked for the managers phone number he refused. I asked for a business card he didnt have one. He then told me the manager might be back on Wednesday. By then, I wouldnt be surprised if the footage is mysteriously deleted due to limited storage space. Again very convenient.Lets be honest: this place feels extremely shady. Either theyre hiding something, or they have no idea how to run a professional operation. The employees are clearly undertrained in both customer service and conflict resolution. No management presence, no way to escalate concerns, no accountability.Avoid it at all costs.

  Business Response

  Date: 05/28/2025

  Hi Abdukarim -  We sincerely regret that your experience at our location was frustrating, and we understand how upsetting the situation must have been. At Quick Quack, we take all customer concerns seriously and strive to provide safe, reliable service every time.
  
  After thoroughly reviewing the incidentincluding tunnel footage and team member reportswe determined that the disruption occurred when your vehicles non-factory-installed ladder rack became entangled with the wrap inside the wash tunnel. This caused your vehicle to be pulled backward, resulting in a collision.
  
  Unfortunately, due to the cause of the incident being the non-factory-installed ladder rack, this claim was denied. This conclusion is in line with our clearly posted policy, which states that Quick Quack is only responsible for factory-installed, properly secured, undamaged items on vehicles less than five years old.
  
  We understand a team member asked whether you applied the brake. Please know that this was part of our standard assessment process to understand what may have occurredit was not intended as an accusation. We apologize if it felt that way.
  
  We also regret the inconvenience you experienced when trying to reach a manager. While our leadership team may not always be immediately available on site, your feedback has been shared internally to ensure better follow-up and availability moving forward.
  
  Regarding footage, while our policy does not allow us to release video directly to customers, we do cooperate fully with insurance companies. Our team will provide any relevant footage and information needed for both insurance companies to complete their investigations as part of the claims process.
  
  We appreciate your prior membership and are truly sorry this incident has led to disappointment. Should you choose to return in the future, we would welcome the opportunity to deliver a better experience.