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Business Profile

Car Wash

Quick Quack Car Wash

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

This profile includes complaints for Quick Quack Car Wash's headquarters and its corporate-owned locations. To view all corporate locations, see

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Quick Quack Car Wash has 275 locations, listed below.

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    Customer Complaints Summary

    • 323 total complaints in the last 3 years.
    • 168 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/14/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited this location due to them having a grand opening. After going through the wash I noticed little marks on my hood which I thought looked like lint strings. I then went to brush them off and noticed they were scratches. I notified one of the employees which helped me file a service complaint and they told me I would hear from somebody in 1 to 2 business days because he was not originally from that store he was just there helping with the grand opening. When I got home my husband noticed that there were some on the roof and the doors of the car as well. He drove back to the location and told them to add that on the report because I did not see it while I was there. A week later nobody reached out to me so I called their customer service number. They told me that they were going to escalate my ticket and not to go into the store but to wait for someone to call me within the next day or two and that this was sufficient enough time for someone to have reached out to me. I then waited another week and got no response so called the customer service back again. They informed me that they were going to escalate it again and should hear back in ***** hours. It is now another week and I still have not heard from anyone. At this point I am furious because every time I have called them they say they do not have a supervisor that I can speak to either and its only done through email. I am contemplating going through my insurance and my insurance informed me that they could try and get them to pay it but sometimes they do not respond. I am at a loss of what to do at this point being that my insurance will come out of my pocket for my deductible of $250.If I can please get a response with any advice you have in this type of situation I would truly appreciate it. Thank you!

      Business Response

      Date: 07/15/2022

      Customer is currently working on a resolution with one of our location leaders for this incident

      Customer Answer

      Date: 07/25/2022

      I am rejecting this response because:

       

      Hello ****,

       
      Im sorry I did not see this email until last night. I wanted to follow up with you on what has happened. A representative by the name of ********* did reach out to me explaining that he had been on leave and apologized about no one reaching out to me. He explained that they had no access to the camera footage of my vehicle because it had past 2 weeks, so he would have to refer me to their auto body shop to see if those damages were done by their car wash. I told him that I know they were from there because I didnt have those marks before that visit. He then asked for my vin number and pictures that I had taken. I also let him know that their employee took pictures that same day and told me he would keep in touch. That was communicated through text message on July 16th. I then texted him July 19th explaining how frustrating this whole situation has been and not understanding why someone else wasnt covering these type of situations while he was out on leave. I also asked him to let me know if he needed anything else from me to expedite this process. I have not heard back from him or the company since.

       
      I appreciate your help with this situation and apologize for missing this email. Please let me know if there is anything else you need from me. Thank you!


      Business Response

      Date: 07/29/2022

      Customer is currently working on a resolution with one of our location leaders for this incident.

      Customer Answer

      Date: 07/30/2022

      I am rejecting this response because:A representative by the name of ********* did reach out to me explaining that he had been on leave and apologized about no one reaching out to me for such a long period. He explained that they had no access to the camera footage of my vehicle because it had past 2 weeks, so he would have to refer me to their auto body shop to see if those damages were done by their car wash. I told him that I know they were from there because I didnt have those marks before that visit. He then asked for my vin number and pictures that I had taken. I also let him know that their employee took pictures that same day and told me he would keep in touch. That was communicated through text message on July 16th. I then texted him July 19th explaining how frustrating this whole situation has been and not understanding why someone else wasnt covering these type of situations while he was out on leave. I also asked him to let me know if he needed anything else from me to expedite this process. I have not heard back from him or the company since. My husband has since reached out to ********* as well as their customer service to escalate this issue and we have still heard nothing back from them and it is now the 29th. For being such a big company the lack of communication on such a crucial situation is unacceptable and simply unacceptable.

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