Complaints

This profile includes complaints for Quick Quack Car Wash's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Quick Quack Car Wash has 275 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Quick Quack Car Wash

  Roseville, CA 95661-2998

• 

  Quick Quack Car Wash

  3436 Northgate Blvd Sacramento, CA 95834-1649

• 

  Quick Quack Car Wash

  3050 Sunrise Blvd Rncho Cordova, CA 95742-6503

• 

  Quick Quack Car Wash

  1609 Watt Ave Sacramento, CA 95864-2963

• 

  Quick Quack Car Wash

  49 Bicentennial Cir Sacramento, CA 95826-2803

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I drove my 1966 mustang through the car wash and it tore my antenna off the car. They have footage and admitted that the car wash broke it, but said they do not do anything per their policy if a car is more than 5 years old. They said they are not responsible for any damage on a care over 5 years old. I requested they pay for a new antenna and the labor to install it.

  Business Response

  Date: 05/14/2025

  Hello **** - We sincerely regret that your recent experience did not meet your expectations. Our team has responded promptly and professionally at every step, including direct outreach from both our store leader and their regional supervisor in an effort to address your concerns thoroughly.

  As outlined on multiple signs posted at our location, we have a clear policy regarding vehicle damage. Specifically, the signage at the car wash entrance states:We are only responsible for items that are factory-installed, secured, undamaged, and on vehicles that are less than five years old. Also, antennas should be removed or retracted. We have attached the 2 signs that every customer passes by before they ever enter the wash showing that we make every effort to have this policy clearly posted for every customer to see.  One at the entrance before you check-in for your wash and another on the exterior wall of the entrance tunnel.   

  By proceeding into the wash, you acknowledge and agreed to this policy.  

  These guidelines are in place to ensure the safety of all vehicles and to clearly communicate our limitations of liability.Unfortunately, in situations where antennas are not removed or retracted as instructed, we are not able to accept responsibility for resulting damage. In addition to this the vehicle is over 5 years old which also falls outside of our scope of responsibility.

  We understand this may be disappointing, and we truly empathize with your frustration. Nothing malfunctioned during your wash to cause this incident so unfortunately, we cannot accept responsibility for this incident since it does fall in line with incidents that can occur with antennas not being removed or lowered and the age of the vehicle and is advised by our signage before you enter the wash. 

  We apologize for any frustration you have experienced and wish you the best.

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I went to change a vehicle I no longer have to witch for another I had just pay my bill a week ago they told I dont had a membership so the guy ask me for an email again I give him my email he said the email is no good so he made me give him a different email so Ive notice every 14 day I get charge on my bank so I called customer service I spoke a guy name drew on Sunday he couldve find any information he said with an attitude I say let me talk to your supervisor he said they no available he keep talking over me I was getting frustrated so he put me on hold to talk to a manager and hung up on me I called back some girl awnser she dig a little deeper found out the car wash person made me open another account so they were collecting ***** every 14 days even though this happen the girl said we cant give u a refund because you were late on the payment I said mad wait doesnt matter this account wasnt even supposed exist I got very upset I told her to let me talk a manager she hung up on me said there busy so wat I found out is if you start your membership on on April 25 and they dont collect your not allowed to used the car wash but the days still running tell u pay your bill tell and if you pay it u only have the days left on the date you open ur membership if u pay it on 25 but you open it on the 26 u only have one day left they will charge ur account again a day later I called this scam in my opinion any other membership I ever had it resets wen u pay it to a full month

  Business Response

  Date: 05/03/2025

  Hello **** - we apologize that you have had this issue with your account and for any misunderstanding at the location that resulted in an additional account being created.  Our customer care supervisor did try to call you this morning to resolve this issue with you.  They do need to speak with you to make sure that we make accurate adjustments to the account.  They were unable to reach you, but left a voicemail and requested a call back.  Please give them a call at your earliest convenience so they can assist you with the account.  They have put notes on your account in our internal system so that any agent who answers will be able to direct your call and get you the assistance you need.  We look forward to hearing from you soon. 

• Initial Complaint

  Date:04/30/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on April 18th I visited the quick quack carwash on ******************, approximately 5:35pm, as I went through the carwash the equipment damaged/broke off my driver side mirror, I immediately went to speak to a manager about this issue, but was told by ****** Blumride an employee that the manager (******) was not working today or this weekend, he said there was nothing that they could do right now accept file an incident report (# ******) and that the manager would review tape and call me back within 3-5 business days, on Monday 4/21/25 I contacted the ************ customer service number and was told there was nothing they could do because it had to be resolved at the store location (7620), but that if you hadn't heard back by Wednesday 4/23/25 to give the 888 number a call back so they could escalate the issue. Wednesday came and I had not been contacted by anyone from quick quack, so I called the 888 number back and they said they would send an urgent email to the manager to respond. they forwarded me an email just stating that they've been informed and were forwarding to the operations team and that we should hear back within 3 business days signed (***** S). today is 4/30/25. and I have not been contacted by any quick quack **** I seek a resolution to this issue asap. please assist. I just keep getting told to wait more days, but no one is reaching out to resolve the issue. I'm requesting a payment of 250 as this is the cost for a new mirror from ***, my vehicle has been through this wash many times and I had a monthly membership, there was no previous issues, this is a terrible way to do business with a customer who has had multiple vehicle memberships with quick quack over this past year.

  Business Response

  Date: 05/07/2025

  Hello ****** - we apologize that you had an unsatisfactory experience.  Our store leader did make multiple calls to you to try to connect regarding this claim.  They were unable to leave a voicemail on their attempts due to your voicemail being full.  We apologize for any frustration this breakdown in communication caused. They were able to make contact with you today and relayed the outcome of the claim.  As our signage at the entrance of the car wash states, We are only responsible for items that are factory-installed, secured, undamaged, and on vehicles that are less than five years old. This claim was denied because the vehicle is over 5 years old which may have been the leading cause as to why this incident occurred. Over time, through normal wear and tear, parts become less secure and are more easily removed.  Nothing malfunctioned during your wash to cause this incident so unfortunately, we cannot accept responsibility for this incident since it does fall in line with incidents that can occur with the age of the vehicle and is advised by our signage before you enter the wash.  We apologize for any frustration you have experienced and wish you the best.

• Initial Complaint

  Date:04/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January, I went to a Quick Quack Car Wash location in person to cancel my membership. I was told cancellations could only be done online or by phone. I then called and made the cancellation request. I was told it would be processed. However, the cancellation was never completed, and I continued to be charged monthly.From January through lresent, I did not use the service at all. I still have not used it. On April 20, I submitted A request for refund and cancellation which a cancellation was completed and they told me to respond if I had any further questions or issues. I explained the situation how I previously made the request in January and no one responded and would like a refund into this request. No one responded. This time, the membership was finally canceled. It had been several business days so I had called and spoke to a supervisor, Quick Quack only agreed to refund back to April 13 not even a full month), even though I had not used the service since January and made a clear attempt to cancel at that time.When I called to follow up and spoke to a supervisor, they claimed nothing could be done for the prior months. I received no acknowledgment or response to my January cancellation request, and I believe Quick Quack failed to uphold their responsibility.This reflects a pattern of poor communication, lack of accountability, and unfair billing for services not rendered.Resolution Requested:A full refund for the unused months: January, February, and March Confirmation that no further billing will occur and my account has been fully closed

  Business Response

  Date: 04/26/2025

  Hello Elyana -
  
  We apologize for any frustration you have experienced with your cancellation.  Our system records every call and email to customer care.  We did received a call from you on Apr 25, 2025 at 11:14:36 AM.  In that call you mentioned that you had called to cancel in January - however there is no record of this call from the phone number you provided/called into customer care with.  The last interaction with customer care you had was on 10/12/24 which was an abandoned call so you did not speak with anyone at that time.  There are no other calls from this phone number to customer care and no record of a request for cancellation.  There are also no emails from the email on this BBB complaint or from the email associated with your membership. 
  
  When every account is created, every customer signs the terms and conditions, including our cancellation instructions and policies.  We also immediately send a welcome email with the renewal date, the renewal price, and a link to these terms for reference.  These terms are available for viewing on our website.  We do everything possible to be clear with our customers regarding our policies.  
  
  As it states in the terms and conditions: "5.2 You can cancel Services (including removing a vehicle from a Flock Pricing plan) at any time. When you cancel, you are solely responsible for properly canceling the Services. You may cancel the Services by giving notice at least ten (10) days prior to the renewal date of your Services by email at *********************** or by phone at ************." 
  
  Unfortunately, since there is no record of any attempt to contact customer care in January we can only go by the date that you did contact us on April 25, 2025.  Our agent did cancel your account as requested and educated you on the 10-day cancellation policy and that we do not offer refunds for non-usage.  They did ask if you had any other emails or contact info so they could search that, but you did not. 
  
  They did give you a courtesy one month refund of $22.99 for your frustration, which is a full month's billing unlike what is claimed in this complaint.
  
  We apologize for any frustration you have experienced, but without record of any call or email in January we cannot offer you any further refund than the courtesy one month that has already been extended due to the terms of service that you agreed to when creating your account. 

  Customer Answer

  Date: 04/28/2025

  I am rejecting this response because:

  As you can see from the attached correspondence multiple times has my outreach been ignored by the Quick Quack team. I fully respect Quick Quack Car Washs stated policies and procedures, and I am not disputing the terms I agreed to when signing up. My concern is that despite my genuine attempts to cancel in good faith, the system did not properly capture my efforts. It is entirely possible that there was a technical or human error outside of my control that resulted in my January cancellation attempt not being recorded.
  
  
  Additionally, when I raised this issue by email, my email was not responded to. I had to follow up again after the account was finally canceled, and that follow-up email has still not been answered despite over a week passing. This lack of communication further added to the confusion and prevented me from resolving this matter more promptly.
  
  
  I do not claim bad faith on Quick Quack Car Washs part; however, I respectfully maintain that I made a sincere attempt to cancel well before April. I would not have knowingly continued paying for services I was not using. As a paying customer who acted in good faith and made genuine efforts to communicate, I am simply requesting that this be taken into consideration.
  
  
  I appreciate the courtesy refund of one month that was offered. However, considering that multiple months of charges accrued after my attempted cancellation, and the lack of timely response to my emails, I am respectfully requesting an additional partial refund for the charges between January and April 2025.
  
  
  I am committed to working toward a fair and reasonable resolution and am happy to provide any additional information that might assist.

  
  

  Business Response

  Date: 04/29/2025

  Hello Elyana - we apologize for any frustration you have experience.  We have reviewed your attached correspondence.  All of the attached correspondence is from April.  We do not see any attached correspondence showing any record of any attempt to cancel in January.  Again, without record of the cancellation we cannot refund the account for that time. 
  
  As we have previously explained, our system records every call and email to customer care. Our first contact from you regarding this matter shows an email on April 19th and another email on April 25th which are featured in your screenshots.  We did received a call from you on Apr 25, 2025 at 11:14:36 AM.  In that call you mentioned that you had called to cancel in January - however there is no record of this call from the phone number you provided/called into customer care with.  The last interaction with customer care you had was on 10/12/24 which was an abandoned call so you did not speak with anyone at that time.  There are no other calls from this phone number to customer care and no record of a request for cancellation.  There are also no emails from the email on this BBB complaint or from the email associated with your membership. 

  When every account is created, every customer signs the terms and conditions, including our cancellation instructions and policies.  We also immediately send a welcome email with the renewal date, the renewal price, and a link to these terms for reference.  These terms are available for viewing on our website.  We do everything possible to be clear with our customers regarding our policies.  
  
  As it states in the terms and conditions: "5.2 You can cancel Services (including removing a vehicle from a Flock Pricing plan) at any time. When you cancel, you are solely responsible for properly canceling the Services. You may cancel the Services by giving notice at least ten (10) days prior to the renewal date of your Services by email at ***************************************** or by phone at ************." 
  
  Unfortunately, since there is no record of any attempt to contact customer care in January we can only go by the date that you did contact us on April 25, 2025.  Our agent did cancel your account as requested and educated you on the 10-day cancellation policy and that we do not offer refunds for non-usage.  They did ask if you had any other emails or contact info so they could search that, but you did not. 
  
  They did give you a courtesy one month refund of $22.99 for your frustration, which is a full month's billing unlike what is claimed in this complaint.
  
  We apologize for any frustration you have experienced, but without record of any call or email in January we cannot offer you any further refund than the courtesy one month that has already been extended due to the terms of service that you agreed to when creating your account. 

  Customer Answer

  Date: 04/30/2025

  I am formally rejecting the businesss response because it does not address the full scope of my cancellation attempts and fails to provide clear information regarding the refund that was issued.
  
  
  To clarify:
  
  
  The refund is vague and unexplained.
  The business claims to have issued a $22.99 courtesy refund for one month, but they do not specify which billing cycle this refund was applied toMarch, April, or May. I am requesting transparency and written confirmation of what specific period this refund covered.
  The business is omitting critical contact points.
  While they claim the first record of my communication was in April, I made multiple good faith attempts to cancel earlier:
  
  I attempted to cancel in January 2025.
  On April 11, I visited in person and informed a staff member that I had previously attempted to cancel. I even paid out of pocket for a wash that day instead of using my membershipproof that I believed the membership should have already been canceled. Ive attached a receipt of that transaction.
  I followed up via email on April 19 and phone on April 25, again explaining that I had tried to cancel months prior.
  
  
  
  
  
  Despite these efforts, the company continued charging me and is now refusing to refund the months the service was not used, even though I acted in good faith and made repeated attempts to cancel.
  
  
  I am requesting a refund for the months between January and April when the membership was not used and should have been canceled.
  
  
  If this matter is not resolved fairly, I am prepared to escalate it further through my credit card provider and consumer protection channels.
  
  

  
  

  Business Response

  Date: 05/03/2025

  When every account is created the customer signs and agrees to the terms and conditions.  We also immediately email every customer their membership details which includes the renewal date, renewal price and these terms and conditions.  Our terms and conditions are also available on our website to view at any time at **************************************************************;
  
  As it states in the terms and conditions: "5.2 You can cancel Services (including removing a vehicle from a Flock Pricing plan) at any time. When you cancel, you are solely responsible for properly canceling the Services. You may cancel the Services by giving notice at least ten (10) days prior to the renewal date of your Services by email at *********************** or by phone at ************." 
  
  As we have previously stated, Ms. ****** did not make any contact to cancel her account until April 19th.  There is no other record of any attempt to contact.  Our system records every call and email that comes in and the first point of contact for cancellation of this account is via our online contact us form on Apr 19, 2025 at 2:37:27 PM.  Ms. ****** has not provided any proof of any previous contact so we can investigate this further.  At the time of her contact in April her account was cancelled as she requested.  She later contacted us and claimed that she had contacted in "January or February" but we cannot find any contact in that time frame.  We asked for other phone numbers or emails we could search by and she was not able to provide any other methods that she may have contacted.  Our customer care agent explained our cancellation policy and that unfortunately because we have no evidence of any contact in "January or February" we are unable to retroactively cancel the account.  Our agent did provide her with a courtesy one month refund of $22.99 for her last payment that was made on April 13th.  This was refunded to her card on April 25th.  
  
  The wash on April 11th that is referenced in her rebuttal does not show on her vehicle's wash history.  When a vehicle visits our wash their license plate is scanned and recorded and there is no wash on that date for the vehicle on her Quick Quack membership account. It is possible that she washed a different vehicle that day, but she would be charged for that vehicle as her membership would not pull up for a vehicle that is not listed on her account and therefore does not relate to this complaint. 
  
  Unfortunately, without any record of an attempt to cancel the account this account is not eligible for further refund.  We apologize for any frustration you have experienced and hope to better serve you in the future. 

  Customer Answer

  Date: 05/09/2025

  I am rejecting this response because:

  Thank you for your response. I appreciate the information provided, but I must strongly clarify a few important points:
  
  
  First, I did in fact take my car to your wash on April 11 and paid out of pocket for a Ceramic premium wash, fully believing that my membership had already been canceled. The reason this transaction does not appear under my membership history is because I was using temporary plates (CW30X08) at the time, and my account may have still been associated with that plate. My car now has permanent plates (9NJJ976), which Ive also used for a recent wash at your location just days ago proof that I have continued to visit and support your business.
  
  
  This situation has been frustrating because I acted in good faith, assuming my membership was no longer active. Instead, I was charged for a membership I believed had been canceled, while simultaneously paying for washes separately essentially being double-charged.
  
  
  While I understand the technicalities of your cancellation policy, I believe this case warrants a more thoughtful resolution. A system not recording my earlier cancellation attempt does not mean it didnt happen. I was unaware the membership was still billing and took all reasonable steps I believed were required to cancel.
  
  
  I respectfully request that this be reviewed again with the full context in mind including the fact that I paid for a premium wash while still unknowingly under membership and that a full or partial refund be issued for the months in question.
  
  

   

  
  

• Initial Complaint

  Date:04/25/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I follow the east end chamber of commerce and like to support local business. I saw on social media a new car wash opened up near my daughters school and i decided to give them a try. The staff had been promoting a $9 promotional with signs along the Cullen corridor and so i decided to try out their membership even though i already had a membership elsewhere. I used the car wash several times quickly. However, on Monday February 24th, 2025 things did not go smoothly. My vehicle was guided into the automatic car wash as normal and it was almost done and suddenly i heard loud banging and crashing noises and my vehicle shook a bit. I immediately looked out the side windows to see what the noises were. But i saw nothing. It was only after i pulled out and reviewed the dash cameras was able to see that a 9 foot ladder had been carelessly left along the wall and had been pulled into the rotating brushes that wash your car. The ladder was sucked into the the brush and banged and crashed along the entire right side of my vehicle. Almost immediately after reviewing the video i went inside to inform the staff of the situation. The employee stated that nobody was there to generate an incident report and someone would call me to follow up. Two days later, nobody still had called me. So i went in person to ask and the supervisor said nobody informed him. Supervisor took my report and said i would hear back soon. Two weeks later no calls, no emails no follow up whatsoever. I went yet again in person and again staff said nobody was there to help or had any information. I called the 800 number and left a message for someone to reach out to me. About a week later i finally got a call from a different supervisor and they accepted fault for damages to my vehicle. He then said to take it to get a quote for repairs, which i did. That same day i forwarded the quote from the shop and nobody has returned my email or calls.

  Business Response

  Date: 05/07/2025

  Hello ********* - we apologize that you had this experience and for any frustration this situation has caused you.  Our team has been contact with you and has the quote your provided.  They are working with you to have this claim resolved as soon as possible.  We appreciate your patience.  

  Customer Answer

  Date: 05/12/2025

  I am rejecting this response because: I spoke with Mr ******** **************************** supervisor who called me on Wednesday, May 7th from the number ************ who informed me that Quick Quack Car Wash would follow up with me in one day, two max regarding a wire transfer to the repair shop however that has not been done. It has now been five days since that conversation with Mr ******** I will not reply with being satisfied until payment is made to the shop and an appointment is made confirming receiving of funds from their part to the shop. Until then, this matter is far from being resolved and I reject empty promises until an appointment for repair + payment is confirmed. 
  

  Business Response

  Date: 05/23/2025

  Hello ********* - we apologize for any frustration you have experienced.  Our store leader has provided us with the update that a form you needed to sign was completed this week and he has submitted all forms and requests into our system to have this claim resolved.  There is a processing time that unfortunately have to wait for, but everything has been completed on our side.  We apologize for any delays or inconvenience this has caused you and hope to better serve you in the future. 

• Initial Complaint

  Date:04/24/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Quick quack opened in ***** in march, 2025. I was offered free month by spinning wheel online. Went to car wash 2nd time, was offered $5/month for additional cars. Added 2 a few days later. April 7, was billed $81.99 for 3 cars! I knew I would pay $37.99 for first car and $5 for each additional car. **** reflects $36.99 for first car and $22.99 for 2nd and 3rd car. I was not given any contract, never signed up or agreed to for $22.99 for each additional car. They refused to credit me. I am canceling the membership due to their shady sales tactics and refusal to credit for something I never agreed to

  Business Response

  Date: 04/29/2025

  Hello Leta - 

  We sincerely apologize for any dissatisfaction you've experienced and for any confusion or miscommunication regarding your account.

  Upon reviewing your account history and your recent call with our ************* team, wed like to clarify the timeline and details:
  On March 5, 2025, you enrolled in our Ceramic membership at our *****, ******** location. This enrollment included a first-month-free promotional offer for our unlimited wash plan.
  On March 12, 2025, you visited the location again and opted into our Flock Membership Promotion, which allows customers to add additional vehicles for a promotional rate of $5 per vehicle for the first month. At that time, you added two additional vehicles (your children's) to your account. Due to proration, you were charged $7.62 for the remainder of the billing cycle.

  Please note that this promotion, as advertised, applies only to the first month of service. As outlined on our website, the standard discounted rate for additional vehicles is $22 per vehicle per month after the promotional period.

  Each time an account is created or modified, we send a confirmation email detailing the membership terms, including the renewal date and pricing. Our records confirm that such an email was sent to you at the time of the transaction.

  On April 7, 2025, your account was billed the standard monthly rates:
  $37.99 for the primary vehicle
  $22 for each of the two additional vehicles
  Total: $81.99

  Our usage records show that all three vehicles accessed the wash multiple times during both March and April.

  On April 24, 2025, you contacted ************* to express that you believed the $5 promotional pricing was ongoing. Our representative clarified the terms of the promotion and explained the current charges. During the call, you initially requested cancellation of the two additional vehicles, but then stated you would like to confirm with your children before proceeding. Unfortunately, there was a brief error during the call where the vehicles were canceled prematurely. However, the representative promptly reinstated them and apologized for the confusion. The call concluded with you indicating no further assistance was needed at that time, and that you would follow up after speaking with your children.

  While the services were used and, per our terms and conditions, would not typically qualify for a refund, we understand your concern and, as a gesture of goodwill, have issued a $34 credit to your account. This amount reflects the difference between what you expected to pay ($5 per additional vehicle) and the actual charge ($22 per vehicle). The refund has been processed today, and please allow up to 10 business days for it to appear on your account.

  We truly apologize for any frustration this may have caused and appreciate the opportunity to clarify and resolve the matter. We value your business and hope to serve you better in the future.

  
  

• Initial Complaint

  Date:04/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went in for a routine car wash and came out with a broken windshield. I have picture evidence from the car wash before my vehicle entered (using their own tunnel camera) and it clearly shows absolutely no damage to the windshield. Its a brand new car only ****** miles. I spoke with a worker and filled out an incident report. Also spoke with another worker who stated the sprayer used when cars first enter was not functioning and was not being used. This leads be to believe that maintenance with this particular car wash is being neglected and causing damage to vehicles. I have spoken with the manager and I believe was the regional manager and they have refused to pay for windshield, approximately $650. Its very frustrating because I have photos of before my car entered and after, the damage occurred in their hands due to their equipment. This is my last step to hopefully resolve this without filing a small claims court report. I have before and after photos and their own worker stated malfunctioning equipment which is negligence.

  Business Response

  Date: 04/21/2025

  Hello ***** - we apologize for any frustration you have experienced.
  
  Our carwash washes several hundred cars every day without damage.  A windshield will only crack if it is hit during a malfunction, or it has a rock chip, pit, or weak point.  The crack will travel through this weak point when the windshield experiences a temperature difference. We did thoroughly investigate this claim and it was found that there was no malfunction during the wash, and nothing came into contact with your windshield to cause this crack meaning this was caused due to a weak point in your windshield.
  
  Pits are caused by debris such as rocks, pebbles, sand, and other foreign matter kicked up by vehicles in front of you. The pit damage that occurs often is not directly visible from the driver's seat because it is near the edge of the windshield or near the passenger's side. This pit usually penetrates only the exterior pane of glass. If this damage is not repaired, it can spread into a crack. The time between initial impact and a large crack can sometimes be as little as one day to as long as several months. Day-to-day driving can increase the stress around the pit hole.
  
  Regarding the bug juice system being inoperable, it is important to clarify that this feature does not play a role in protecting windshields. Therefore, its temporary unavailability is not relevant to the complaint in question, aside from the fact that it was down for repairs. This situation does not reflect negligence, but rather indicates that we appropriately refrained from using a feature that was undergoing maintenance.
  

  Customer Answer

  Date: 04/21/2025

  Im rejecting this response for a few reasons:
  
  
  First, my windshield had no visible damage before the wash. I have before-and-after photos taken within minutes of each other that clearly show the crack appeared right after going through the wash. Before photos were taken from YOUR own cameras before entering tunnel.
  
  
  Second, the damage is a bullseye impact, which only happens when something hits the glass directly. This wasnt a crack from stress or a small chip spreading over timeits clearly from something striking the windshield during the wash.
  
  
  Third, while they mention the bug juice system being down and say it has nothing to do with protecting windshields, that doesnt change the fact that the car wash wasnt operating at 100%. If a part of the system meant to help remove debris was out of service, that couldve made it more likely for something to hit my windshield.
  
  
  Also, their response feels like a generic denial. Saying hundreds of cars go through safely every day doesnt mean this didnt happen to me. They didnt provide any real proofno video footage, no inspection detailsjust a blanket statement that there was no malfunction.
  
  
  The photos speak for themselves. Theres obvious new damage from a direct hit that happened during the wash. Im requesting reimbursement for the windshield repair or replacement. This is the last chance before small claims court. 
  
  
  

  Business Response

  Date: 04/22/2025

  Hello ***** - After reviewing your claim and conducting a full inspection of our tunnel systems and equipment, we can confirm that there were no malfunctions during your visit, and no foreign objects were present in the tunnel that could have directly impacted your windshield. Additionally, our surveillance footage does not show any incident or impact during your wash.
  Windshield damage often begin as small pits or chipssometimes in areas that arent easily visibleand can expand rapidly under pressure or temperature changes. These issues can occur even without obvious initial damage and can unfortunately become more apparent immediately following a wash due to a shift in temperature.
  We understand your point about the bug juice system being temporarily offline; however, this system is used solely to apply cleaner to the windshield and does not play a role in preventing damage or removing solid debris. Its downtime did not affect the safety or performance of the wash process.
  While we sympathize with your situation, our findings support that this was not caused by our equipment, and therefore, we cannot accept responsibility for this claim.

  Customer Answer

  Date: 04/23/2025

  I am rejecting this response.

  I am formally requesting that Quick Quack Car Wash provide full surveillance footage of my vehicle from the moment it entered the tunnel to the moment it exited on the day of the incident. While they claim to have reviewed footage and conducted a full inspection, they have refused to provide any of that documentation or video to support their defense.
  
  
  I have a clear, timestamped photo of my vehicle at 11:54:41 AM, taken just prior to entering the tunnel, showing the windshield in perfect condition. The damage was discovered immediately after the wash, and I can provide a matching timestamped after photo.
  
  
  Quick Quack continues to assert that the damage was pre-existing, yet they have not shown a single frame of video or image to support that. If video evidence truly absolves them, then they should have no issue sharing it.
  
  
  I request that the BBB keep this case open until Quick Quack either:
  
  
  Provides the full surveillance footage of my vehicle in the wash tunnel, or
  Acknowledges they will not release it, in which case their defense becomes entirely unsupported.
  
  

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Regarding Vehicle Damage and Lack of Response from quick quack car wash To Whom It May Concern,I am writing to formally file a complaint against quick quack car wash located at ****************, regarding an incident that occurred on March 8, 2025, which resulted in physical damage to my vehicle.While using the automatic car wash service, my vehicle became stuck on the tracks. In an attempt to resolve the issue, several employees manually attempted to lift or move the car, which caused visible damage, including a dent and multiple scratches along the left side of the vehicle.I submitted an incident report at the location on March 30th and did not hear from anyone therefore one week later contacted a higher up at ************ whom apologized and stated they are working on a process to help address complaints faster and stated they would get back to me in one week which they never did. Despite my efforts to follow up, I have not received any form of communication from the business regarding the status of the report, a plan for resolution, or compensation for the damages caused.This lack of accountability and communication is unacceptable, especially given that the damage was caused while my vehicle was in the care of their staff. I am seeking reimbursement for the cost to repair the damage or for the business to directly cover the repair expenses.I would appreciate the BBBs assistance in resolving this issue. I am also prepared to provide photographs of the damage and a copy of the incident report if needed.?[Date of Incident: March 8, 2025]?[Vehicle Description: Tesla model 3 2025]

  Business Response

  Date: 04/20/2025

  We apologize for any frustration you have experienced.  Our store leader has made multiple attempts to contact you at the number provided on your incident claim; however, the phone number on this BBB complaint does not match.  We have provided this new information to our store leader and asked them to reach out as soon as possible to update you on your claim.  Our store leader is off on Sundays and Mondays so they will reach out on Tuesday at the new contact info provided in this complaint. 

  Customer Answer

  Date: 04/20/2025

  I am rejecting this response for the following reasons:
  
  
  I provided the correct phone number, ************, at the time of the incident. The employee I spoke with also wrote this number down. Additionally, I later contacted a higher-level representative using the number listed on the pink slip, and she confirmed that the number I was calling from matched the one on file.
  
  
  To date, I have not received any phone calls regarding this matter. It is unlikely that multiple calls would be made to an incorrect number without realizing the mistake after the first or second attempt. Furthermore, given that two individuals had the correct contact information, it would have been reasonable to verify or follow up directly with them.
  
  
  I respectfully ask that you be transparent and honest moving forward.
  
  Thank you. 

  Business Response

  Date: 04/21/2025

  We apologize for any frustration; however, as we stated the phone number on the incident form does not match the phone number on this complaint so unfortunately we did not have the correct phone number to contact you and our store leader did reach out multiple times to the phone number listed on the complaint.  Our store leader will reach out to you at this new phone number tomorrow when they return to work.  We apologize for any inconvenience and hope to better serve you in the future. 

  Customer Answer

  Date: 04/23/2025

  I am rejecting this response because: I still have not received a call. Per the previous message sent here, I was suppose to receive a call on Tuesday April 22. 
  

  Business Response

  Date: 04/25/2025

  We apologize for any frustration or delay that has occurred with this claim.  As we promised in our previous response our store leader did reach out at the phone number on this complaint.  **** times the phone call went directly to voicemail.  Our store leader left a voicemail with their information but a call back was not received.  We have attached screenshots of both calls to this complaint. 
  
  Today our regional leader also called the phone number which again went straight to voicemail and left a message as well.  They also sent an email to the email provided.  The customer did respond today and unfortunately their claim was denied because the claimed damage was that we damaged the body of her car when employees were getting her back into the correct position after she was unable to get her car in neutral. The footage of their wash proves that this did not happen.  Our regional leader has set up an appointment with the customer tomorrow to view the footage in person so they can see this for themselves.  Unfortunately, we cannot accept responsibility for damage that was not caused by the wash.  

  Customer Answer

  Date: 04/30/2025

  I am rejecting this response because: 

  Thank you for your follow-up. I am writing to formally express my dissatisfaction with how this claim has been handled and to clarify several key points.

  I did attend the appointment as scheduled to review the footage with your regional manager. However, the review process was not helpful. Despite multiple requests on my part to view alternate camera angles and additional footage, the regional manager selectively presented clips and it felt rushed so I just left. This raised significant concerns about transparency and the intent to provide a fair and full review of the incident. As I was trying to watch it he just kept talking and trying to have us measure the tracks. He also kept trying to say that if I would have breaked then I would have been liable for the car behind me. I went in with no dent and clearly came out with a dent. He shared the side of the car I wanted to view that there was no camera there.
  
  It is unacceptable to base a claim denial on partial video evidence while ignoring the full context of the incident especially considering that your staff were directly involved after mechanical difficulty. That level of contact introduces liability, and the damage to my vehicle was noticed. To suggest it occurred elsewhere without thorough, impartial review is both inaccurate and dismissive.
  
  I am formally requesting a full copy of the video footage from all relevant angles and times surrounding the incident. If this request is denied or ignored, I will be forced to escalate this matter to my insurance provider, consumer protection agencies, and if needed, pursue legal recourse.
  
  Please confirm receipt of this message and your intention to provide the requested footage and reevaluate the claim.
  
  

  
  

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Quick Quack will NOT take ANY responsibility for damage caused to our vehicle when their machines malfunction, while our vehicle is inside, during the car wash process. Our vehicle was damaged (rear ended) while in The Quick Quack Car Wash, by the vehicle behind our vehicle, when the car wash malfunctioned, stopped, and had to be restarted. Incident Report# ****** Date March 22, 2025 Time: 4:10pm Quick Quack Location:****************** Address: *********************************** The location manager confirmed the video reveled that the cars made contact during the time of the malfunction. This issue could have been avoided if the vehicles were not placed so close together when entering the car wash. Placing vehicles too close is something I had mentioned to members of this car wash in the past. I was concerned that one day this may happened...and it did!Although the damage only resulted in minor scratches from the vehicle making contact with the bumper of our car, to my surprise, Quick Quack is refusing to take financial responsibility for the damage to our car. ******** customer service! The regional manager (****) never returns my calls. When I call customer service now, they only refer me back to the car wash location to resolve the issue. The Car wash Manager ********, told me I need to contact MY insurance company to go after the driver of the other car that THEIR MACHINES caused to make contact with our vehicle.The Incident Report, completed by the Quick Quack employee States "Dents on back bumper from when wash was stopped".

  Business Response

  Date: 04/21/2025

  Hello Val * we apologize for any frustration you have experienced.  We have investigated this incident and the footage shows that there was no malfunction or negligence on the part of Quick Quack that caused of contributed to this incident. The footage shows that this incident was caused by the lead vehicle applying their brakes allowing the multiple rollers that separated their vehicle to go underneath their car and cause this collision. Upon entering the wash every customer is given the safety instructions to 1) Place the vehicle in neutral 2) remove your hands from the wheel, and 3) remove your foot from the brake. When these instructions are followed your vehicle will be pushed along through the tunnel in a safe manner until the directional signage at the end of the wash instructs you to "go" at which point you will place the vehicle in drive again and exit safely. Unfortunately, these safety instructions were not followed in this case causing this incident. The wash did not malfunction in any way during your visit and the damage caused was due to driver error. Like a normal traffic accident, the driver whose actions caused this incident is responsible for all damages. Our store leader did speak with you and provided you with their information as well as informed you that they would provide all information and footage to your insurance company to hold the correct party responsible. Unfortunately, we cannot accept responsibility for damage that was not caused by the wash.  We wish you the best.

• Initial Complaint

  Date:04/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The window on my 2022 Tesla Model Y was cracked while driving through this carwash.The manager at this carwash reviewed the video, and is able to see that my window was damaged while traveling through the carwash but refuses to take responsibility or share the video.The manager told me directly that even if Quick Quack knows the damage was done by their car wash system, they have a history of not taking responsibility.

  Business Response

  Date: 04/15/2025

  We apologize for any frustration you have experienced and that you disagree with the outcome of your claim. 
  
  Our carwash washes several hundred cars every day without damage.  A windshield will only crack if it is hit during a malfunction, or it has a rock chip, pit, or weak point.  The crack will travel through this weak point when the windshield experiences a temperature difference.

  The footage of your wash was reviewed and there was no malfunction during the wash, and nothing came into contact with your windshield to cause this crack meaning this was caused due to a weak point in your windshield.  We washed hundreds of vehicles on the day of your visit and there were no other claims or complaints of this nature further indicating that this incident was the result of pre-existing conditions on the windshield. 
  
  Pits are caused by debris such as rocks, pebbles, sand, and other foreign matter kicked up by vehicles in front of you. The pit damage that occurs often is not directly visible from the driver's seat because it is near the edge of the windshield or near the passenger's side. This pit usually penetrates only the exterior pane of glass. If this damage is not repaired, it can spread into a crack. The time between initial impact and a large crack can sometimes be as little as one day to as long as several months. Day-to-day driving can increase the stress around the pit hole.
  
  However, the majority of these cracks are caused by temperature extremes, such as washing a vehicle with a stressed point on a hot day such as the date of your visit. We are truly sorry for the experience you had here. Please note, though, that we can't be responsible for damage caused by pre-existing conditions. We hope that you give us an opportunity to earn back your business.

  Customer Answer

  Date: 04/19/2025

  I am rejecting this response because:
  
  This is all a bunch of nonsense. The manager and employees at the facility told me flat out that Quick Quack will not take responsibility even if it is their fault.
  Note that they won't admit the crack didn't exist before I entered the carwash. Also note that they have absolutely no evidence of this inaccurate information they are making up about me having a put in the glass.
  
  It is simple, their carwash caused the crack to a window that was in perfect condition.
  They need to use their insurance and repair the damage.
  

  Business Response

  Date: 04/21/2025

  We apologize for any frustration and that this is not your desired outcome; however, that does not change the fact that nothing malfunctioned during your wash, and nothing came into forceable contact with your windshield to cause this crack.  This incident was caused by a pre-existing weak point in the windshield.
  
  Our carwash washes several hundred cars every day without damage.  A windshield will only crack if it is hit during a malfunction, or it has a rock chip, pit, or weak point.  The crack will travel through this weak point when the windshield experiences a temperature difference.
  The footage of your wash was reviewed and there was no malfunction during the wash, and nothing came into contact with your windshield to cause this crack meaning this was caused due to a weak point in your windshield.  We washed hundreds of vehicles on the day of your visit and there were no other claims or complaints of this nature further indicating that this incident was the result of pre-existing conditions on the windshield. 
  
  Pits are caused by debris such as rocks, pebbles, sand, and other foreign matter kicked up by vehicles in front of you. The pit damage that occurs often is not directly visible from the driver's seat because it is near the edge of the windshield or near the passenger's side. This pit usually penetrates only the exterior pane of glass. If this damage is not repaired, it can spread into a crack. The time between initial impact and a large crack can sometimes be as little as one day to as long as several months. Day-to-day driving can increase the stress around the pit hole.
  
  However, the majority of these cracks are caused by temperature extremes, such as washing a vehicle with a stressed point on a hot day such as the date of your visit. We are truly sorry for the experience you had here. Please note, though, that we can't be responsible for damage caused by pre-existing conditions. We hope that you give us an opportunity to earn back your business.

  Customer Answer

  Date: 04/22/2025

  I am rejecting this response because:

  This company is making up lies. Show me evidence of this fictional pit that existed in my window prior to me driving through your car wash. Show me evidence and prove you are not lying. 

  Your car wash cracked my windshield and you need to go through insurance to fix it. You are liable for the damage. I will be speaking to an attorney next week about this. I presume you will be prepared to share the video with all of us.