Complaints

This profile includes complaints for Quick Quack Car Wash's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Quick Quack Car Wash

  Roseville, CA 95661-2998

• 

  Quick Quack Car Wash

  3436 Northgate Blvd Sacramento, CA 95834-1649

• 

  Quick Quack Car Wash

  3050 Sunrise Blvd Rncho Cordova, CA 95742-6503

• 

  Quick Quack Car Wash

  1609 Watt Ave Sacramento, CA 95864-2963

• 

  Quick Quack Car Wash

  49 Bicentennial Cir Sacramento, CA 95826-2803

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 25 2 PM quick quack car wash on Northpark the entire row of vacuums on the southside did not work there were no towels to wipe your car off with went to ask them for some towels and tell them about their car wash their Vacuum and they responded by saying sir were doing the best we can. I asked to talk to the manager. He said he was the assistant manager. *** is his name. Frequently some of the Quitman in the car wash itself doesnt work. It takes months for them to get repaired. The only thing that works flawlessly is the $65 per month that they removefrom my bank account.

  Business Response

  Date: 08/29/2022

  Told BBB.... Customer is currently working on a resolution with one of our location RL for this incident

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the Quick Quack Car Wash in *********** **** at approximately 12:30 on August 23rd, 2022. When I went through the car wash bay, the brushes did not contact the left side of my 2019 ****** Outback. Also, I heard and felt a loud bang on top of the car. When I got finished with the car wash I noticed that the front windshield was cracked on the bottom, in the center, and there were several small cracks spreading. I contacted the Manager there and he told me that the left side of the car wash was not working. They knew this, but did not let me know when I first pulled in to the car wash. They did not give me the option of whether I still wanted to use the car wash. The Manager looked at the cracks and told me that they were a result of the windshield being improperly installed. He refused to accept any responsibility for the cracked windshield. This car only has about ***** miles on it. I want Quick Quack to replace the windshield.

  Business Response

  Date: 08/29/2022

  ** has reached out to the customer to make agreements to go the incident with him again about the flex wraps. 

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/22/22, I got a standard carwash from the Quick Quack Carwash at **************************************** the evening after work. I drove home and parked in a dark garage. The next morning I noticed multiple scratches on the hood of my car that were not there the day before. The only explanation for these would be from the carwash. As soon as I noticed this, I took photos and I submitted an online complaint that day. I called that day as well to the corporate office. I was instructed to go to the site of the wash and submit the complaint. I did so the following day on 7/24. The staff took photos in a bright glaring sun with an iPad. I received a response email from their corporate office requesting a call from me on 7/26. I called multiple times on 7/26, 7/27, and 7/29 and finally I finally spoke with someone on 8/2 street I sent them another email. I was told their photos were of poor quality and they had a hard time seeing the damage. I sent them an email with the photos I took on 7/23. I finally heard back on 8/23 that my claim had been denied because "the damage being claimed is inconsistent with the wash. Our wraps are made of foam and neoprene and and rotate in a different direcrion than the scratches on your hood. If something were to be stuck in the wrap it would leave a consistent straight line scratch from the front to the back of the vehicle." There is literally nothing else that touched the hood of my car that could've caused these scratches. Where else does Quick Quack think they came from? I never park under trees when I'm out because this is a brand new car and I don't want to risk any damage, and always park in a garage at home. I am submitting this claim to BBB with the hope that this can be resolved and get the paint job repaired by Quick Quack without going to court. But please be aware, if I do not get this response, I am prepared to take further measures to get this result. They are at fault and it is clear. They cannot ***** this responsibility.

  Business Response

  Date: 09/09/2022

  After further review and talking with our incident team. we have denied the incident. We do apologize for the inconvenience this may cause 

  Customer Answer

  Date: 09/14/2022

  I am rejecting this response because: This decision is being made with a terrible feedback system, awful customer service, and without any oversight. It is made from someone looking at pictures on a computer rather than actually inspecting the car. They are denying to repair the scratches on the hood of my car that were made by their carwash based on looking at some poor quality photos that they took with an old iPad on a bright day with lots of glare. They say the scratches are not in a linear manner and they very clearly are linear. It must be that they cannot see the scratches well with their computer. The scratches were not there before the wash and then I noticed them the day after the wash. There is no other explanation for where they could have come from. Nothing else touched the hood of my car. It is their responsibility to repair these scratches and their customer service in response to this complaint has been awful.
  

  Business Response

  Date: 09/22/2022

  After further review our Incidents team is denying the claim. the scratches are not consistent with our wraps. There was no equipment malfunction. 

  Customer Answer

  Date: 09/23/2022

  I am rejecting this response because: The scratches on the car can certainly be consistent with damage from your wash machines. Your incident specialist wrote If something were to be stuck in the wrap it would leave a consistent straight line scratch from the front to the back of the vehicle. Clearly he cannot see the scratches well on a computer photo because they are definitely in astraight linear pattern from front to back. I would like to request an in person evaluation. If you refuse to provide this, I will be contacting your corporate customer service and seeing a second opinion which can provide confirmation of the evidence needed to bring this to a legal closure proving your machines caused the damage. Will you provide an in person evaluation? I live in Sacramento and can meet with someone from your office easily.
  

  Business Response

  Date: 09/29/2022

  ** has reached out to the customer and informed her that this claim has been denied. We do apologize for the inconvenience this may have caused you. 
  
  

• Initial Complaint

  Date:08/17/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 31, 2022 Sunday afternoon my 19 year old son took his 2012 ***** CX7 car to the Quick Quack Car Wash at ******************************************************. He paid $ ***** for ************. While sitting in his car during the car wash, he heard a loud noise. As the car exited the wash, he got out of the car and saw that the car radio antenna and the rear window wiper had both been ripped off and were laying on the ground. He told an employee. I do not know why an employee did NOT fill out an incident report. Then my son left the car wash and drove home. When he got home, my son told me right away and immediately I called the car wash number at ************. And employee at the office told me an incident report should have been filled out. My husband and I immediately left my house and went to the car wash in my son's car. We talked to an employee when we arrived at the car wash and the employee filled out an incident report. My husband is the legal owner of the car so he signed the incident report. I took a couple of photos on my iphone of the damages. Then we left the car wash. The incident report states that we would be contacted within 3 business days. No response. I waited one week and called the main office number about what happened and they said someone would call me within a few days. No response. I called the main number again and complained. Maybe a couple of days later a car wash company employee called me and said the damages would "NOT BE COVERED BECAUSE THE *** IS OVER 5 YEARS OLD". These are the reasons why I am filing this complaint about this car wash. We have not been back to the car wash since and will not go to a Quick Quack Car Wash ever again. My husband has since gone to Auto Zone a few blocks away (same road as the car wash) and bought a new car radio antenna for $ *****, a new wiper arm for $ *****, and a new wiper blade for $ *****. Thank you.

  Business Response

  Date: 08/29/2022

  Customer is currently working on a resolution with one of our location leaders for this incident

  Customer Answer

  Date: 08/30/2022

  I am rejecting this response because: An employee of the car wash company contacted me. I sent them by email the photo copies of receipts and photos of damages of the car. I have not heard from them since. So I do not know if the company is going to pay me for damages or not. I do not know if I will be reimbursed the cost of the car wash and the parts bought from Auto Zone store to repair the car. I have not received a check in the mail from them. I guess we are still in the process of resolving this matter. But it has not been completely resolved yet. I would like for there to be a resolution. I guess it may take weeks. I will wait. It is up to them to resolve this matter. I gave them the info, receipts info and photos. Thank you.
  

• Initial Complaint

  Date:08/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 19 July 2022, I took my car for wash, quick quack location **** sunrise Blvd, ***************************************. After wash I see scratches on bumper and passenger side side mirror. I reported immediately after car wash to agent on duty. He looked and convinced and opened incident using tablet that he was holding (took several pictures to attached with incident ). He didnt give me incident number when I asked. He said store leader (*****) will contact me. I called several times and left voicemail. I also went to store couples of times to enquire about the incident. I didnt get any response. Also called customer service several times. Every time they said someone will reach out to me within ***** hrs. Nobody responded to my incident. after three weeks, I contacted corporate office through contact us link. Corporate office incident officer denied my incident saying its not possible that brush can damage paint. I would like to bring this to your attention and hoping BBB would take appropriate action against Quick quack business and have them pay to fix my car paint.

  Business Response

  Date: 08/05/2022

  We have sent the customer an official denial letter. Looks like the damage is not consistent with the direction of our wraps spin. 

  Customer Answer

  Date: 08/08/2022

  I am rejecting this response because: 

  Prior to car wash there is no brush marks on hood of my car. I showed these brush marks to Quick Quack employee and he also agreed based on the pattern.

  Anyone can confirm if they see car in-person that these marks can only be caused by brush. Someone sitting in remote office rejecting claim without even looking car in person. Sometime its not obvious when you take and upload pictures due to size, light limitation. I called several time store leader to follow up on the incident and he never responded my calls or voice mail or notes left by employee. If store leader think its not cause by their equipment then why he was ignoring my calls, why he didn't call me back and asked me to bring car for physical assessment. 

  I can bet $100, any third party can confirm that this can happen only through rolling brush. 

  As an awareness, I am going to share this on ************ so other people may get alert and think twice before going to Quick Quack car wash.   

  Thank you BBB for jumping in and reaching out on my behalf. 

   

  Thanks

  Kapil

  
  

• Initial Complaint

  Date:08/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed signage around the business that advertised their unlimited car washes for $17.99 a month. It appeared to be on sale because the normal price is $31.99. I signed up for the, what appeared to be the sale price. The person took my information and said nothing about future pricing and they did not hand out any information about future pricing. When I realized later that they were charging me the full price, I got on their website and tried to cancel. on August 2, They refused to refund my full price. I called and they indicated that is their policy and they would not refund my money.. This is the classic bait and switch scheme used by this business. This needs to be stopped. This is a failure of their employees and their policies.

  Business Response

  Date: 08/05/2022

  Thank you so much for reaching out to Quick Quack ************** We do apologize for the misunderstanding. When signing up for any and all promos like this one $17.76 (summertime Promo) you are signing up for auto pay. We than ask for your email which you did give, we email over terms of service explaining once again what we have signed up for. We have been able to refund back $31.99 to the customer as a customer satisfaction. 

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 07/08/2022 I went to the Quick Quack Car wash in ******, ** I was stuck inside the wash area getting hit from behind me from another car and I was hitting the *** in front with my wheels locked and inside the machine with no were to go this caused major damage to my bumper front and back and many scratches there were 4 cars involved . The assistant manager wrote a incident report and was going to look at the footage was told a manager will follow up. I have tried several time to call the manager no luck, called ************* customer care just to find out that they are in *************** and only ask for incident report and license number said give them 24 hours to call well 21 days later no one has called me I have to report this to my insurance. There is no American customer service company to handle any complaints , they can't transfer me or do anything WOW.

  Business Response

  Date: 08/05/2022

  We have sent the information over to the ** of the location. The ** has been in contact with the customers insurance company, we have sent over the footage to the insurance company, as Quick Quack is not responsible for the incident. 

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I need your help with one of the incidents that happened at a Car Wash. It happened at Quick Quack Car Wash location mentioned below:Address: Address: **************************************************************** Vehicle VIN: ***************** I was a loyal QQ member and have visited it several times.Today my car was hit by a car from behind during the wash due to a system glitch. My car stopped for like 2 seconds and since there was NO considerable distance between the car which was behind me. The lady who was letting the cars in didn't keep any distance between our cars and hence when my vehicle was stopped for like 2 seconds it had no time to avoid it. Just to tell you I've brand new car and my rear bumper got damaged. I have filed an incident report but the manager doesn't seem to be helpful. Also its not just me, several people have reported issues with Quick Quack and they have refused to entertain any of them. I am very disappointed and wanted someone from your team to look into it. Can you please send it to their team to see if they can look at this matter and help me resolve this issue? Thanks very much! Best Regards, Nida

  Business Response

  Date: 08/22/2022

  We have spoke to the ** of this location and found that this incident has been taken care of and the car is fixed. 

  Customer Answer

  Date: 08/22/2022

   
  Dear Better Business Bureau,

  My car damage has been paid by the company yesterday and there is nothing outstanding. Thank you to the company for accepting their mistake and fixing the damage and also to BBB for keeping track of the issue. Appreciate it!

  
   

  
  

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Quick Quack Car Wash, *************** Sacramento damaged my vehicle but refused to provide me with there insurance information, Despite the fact that I contacted their customer service and give me incident number. They're employee force me to backup and damaged my vehicle. I want to *** them in a small claim court if they don't return my call within 2 more days, There are other people with similar situation on their ****** customer review. The manager name is ***** and hes absolutely a con man. He promised me to leave the car wash And contact me later but never return any calls or called me later. I'm the remember that they want to take advantage of me, They're using their policy tactic in order to avoid for damages that was caused by their breath. And there negligent employee.

  Business Response

  Date: 08/04/2022

  Customer is currently working on a resolution with one of our location leaders for this incident

  Customer Answer

  Date: 08/05/2022

  I am rejecting this response because: I  have send the damaged estimate to the ***************************,Incident Specialist,Quick Quack Car Wash. And waiting for his response and the payment for the damage to my vehicle once i received a payment i would be glad to close this Complaint Please bear in mind that i am not happy about the fact that my equipment is stuck in the back of my truck and rotting becuase of the fact that i can not open the tailgate to remove them. and the fact that i been treated a like a dirt as a member. Please bear in mind that this incident happend in July 16,2022 it is August, ***** my company equipment is still stuck in the back of the truck  and i am losing money evary day. I should have been provided with a claim number or incident number. 
  

  Business Response

  Date: 08/05/2022

  We have received the estimates and the customer is working with our Incident specialist to get this resolved. 

  Customer Answer

  Date: 08/08/2022

  I am rejecting this response because: As I mentioned in my previous email, I'm losing job because my equipment is stuck in the back of my truck and the company incident specialist trying to lower the estimated that was provided by the body shop needless to say i have provided them with two estimates, I as I mentioned before I would be glad to close this complaint once the company issue payment. Thank you, BBB, For your excellent service.
  

  Business Response

  Date: 08/11/2022

  We do apologize for the inconvenience but we are working on this. We have received the estimates and the customer is working with our Incident specialist to get this resolved. 

  Customer Answer

  Date: 08/11/2022

  I am rejecting this response because: I have not received any payment the company incident representative seems to be busy he should not waste my time should have made a payment already as i mentioned before i am losing work due to the truck tailgate stuck which means i cannot remove my work tools they need to make a decision and send payment so i can let the body shop broke the lock so i can remove my tools needless to say i am there member why it is taking so long to make a payment you have the estimated, i have done everything in my part. 
  

  Business Response

  Date: 08/29/2022

  Our incident department has sent off the check request and waiting for the approval. Once approved we will rush on it to be mailed overnight.

  Customer Answer

  Date: 08/31/2022

  I am rejecting this response because: I have not received any payment despite the fact that i have send them the release form. my equipment is still stuck in the back of my truck. 
  

  Business Response

  Date: 09/10/2022

  We do apologize it seem to be taking longer than usual for you to receive the check. Please give it a few more days for the check to come in the mail. I do assure you that the request has been summited and check will or has been sent out by now. 

  Customer Answer

  Date: 09/16/2022

  I am rejecting this response because: I am waiting for *************************** Incident Specialist Quick Quack Car Wash to respond to my email since I did not know about the ********** law regarding the child car seat that should be replaced after the accident, I want them to take responsibility for the car seat replacement. Needless to say, He force to accept lower estimate payment for the vehicle damaged, according to the body shop the true damage value can only be determined once the vehicle parts are removed. *************************** Incident Specialist Quick Quack Car Wash only give me the option to take lower estimate payment and give final release of all liabilities which is not acceptable in according to insurance code of conduct. 
  

  Business Response

  Date: 09/22/2022

  we will have *************************** Incident Specialist reach out to the customer about the car seat. We do apologize, but there was no mention about the car seat in the car at the time of the incident. 

  Customer Answer

  Date: 09/23/2022

  I am rejecting this response because: BBB, thank you so much for your 5-star service am in contact with *******************************

  Incident Specialist Quick Quack Car Wash, who accepted to pay for the car seats once i received payment I will let you Know. As far as the low estimate of the body repair he doesn't mention anything. According to the body shop the estimate is not going to cover any extra work that can be determined once the parts are removed and the Diminished value.
  

  
  

  Customer Answer

  Date: 10/04/2022

  Dear, BBB, The Complaint has not been resolved i am still waiting for the payment for the child car seat and the diminished value resolution I will notify you as soon as I received payment Thank very much for your cooperation *****.

  Business Response

  Date: 10/04/2022

  We have talked to our Incident specialist who has got in contact with our ** department. ** has informed us that the check for the car sent will be mailed out this week. 10/03/2022-10/07/2022.

  Customer Answer

  Date: 10/06/2022

  I am rejecting this response because: I am sorry, but your Incident specialist told me last week that the check will me mail out tomorrow mailed, at this point I don't who to believe all I can say I have not received any payment also no one has contact me about the diminished value for my vehicle. Please come up with decisive decision this type of cat-and-mouse game is not good for your company's reputation Thank you very much for your understanding. I want to Thank you BBB for your excellent service. **********************
  

  Business Response

  Date: 10/08/2022

  We do apologize for the inconvenience. We have reached out to the ** department and the check was mailed out and should have been received by now. As far as the diminished value of your car, we have reached out to our insurance company, they have informed us they will be reaching out to you some time next week. 

  Customer Answer

  Date: 10/10/2022

  I am rejecting this response because: Dear, BBB. official, I am finally in contact with ************************* Claims Adjuster 2 *********************** ********** | ********************************** ************ Direct | ************** ************************************** | OregonMutual.com, Who totally agree that I am entitled to receive compensation according to ********** law and the fact that it is not recovered from collision coverage. Mr. ************************* advise me to provide him with estimate value of my vehicle before the accident and after the accident which I am working on to provide him. I want to thank the BBB for your excellent support without you it was impossible for me to be where I am now. Needless to say, Mr. ************************* Claims Adjuster 2 agree that I have not been treated fairly as a value customer. Thank you again. ********************** 

  
  
  

  
  

  Business Response

  Date: 10/11/2022

  I do apologize for all the inconvenience this may have cause you, I do hope that the insurance company will be able to assist you going forward. 

  Customer Answer

  Date: 10/12/2022

  I am rejecting this response because: This is to let you know that I have submitted the diminished value estimate to Mr. ************************** Claims Adjuster 2, ***********************, ************************************************ 503.565.3800 Direct | **************, At this point I have completed the requirements on my part waiting for Mr. ****** to get back to me regarding the payment. As soon as I received the payment, I can close this case and release all liability. Thank you very much for getting back to me. **********************
  

• Initial Complaint

  Date:07/20/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was damaged at quick quack car wash getting any rembursment from them is imposable

  Business Response

  Date: 07/29/2022

  We have reached out to our ** of the location. According to the ** we tried and work something out. We asked her to go get a bid at one of our approved autobody shops and she wouldnt go. So her incident was denied. We do apologize. 

  Customer Answer

  Date: 07/30/2022

  I am rejecting this response because:
  They told me to get estimates on my car and I did I took them to location of incident an 7 days later when I finally got a hold of someone about it they wanted to know if I minded taking it to their people I told them that would have been fine if they would of responded before I took my car elsewhere then they told me to get the bill and a w-9 and they would reimburse me. I did that and still have received no payment. I'm a single mother and can't afford all this

  Business Response

  Date: 08/29/2022

  Customer is currently working on a resolution with one of our location RL for this incident

  Customer Answer

  Date: 08/30/2022

   
  Better Business Bureau:
  The company has agreed to send me a check this Friday as long as they do this I am satisfied with the resolution we came to and will continue to use there.  Services.
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.