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Business Profile

Genealogy

FamilyTreeNow.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Genealogy.

Important information

  • Customer Complaint:

    BBB has received a number of complaints for FamilyTreeNow.com concerning public information which can be found by doing a records search of an individual's name and city, state, and/or birth date. Complainants are typically unhappy that FamilyTreeNow.com can be used to look up personal information such as current and past addresses as well as possible relatives. 

    The company generally responds to these complaints by removing the consumer's information from public view or explaining how the complainant can "opt out" of having their information searchable.

    Consumers can have their information removed from the website by following the directions on this link: www.familytreenow.com/optout

Complaints

Customer Complaints Summary

  • 80 total complaints in the last 3 years.
  • 21 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/25/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    family tree now is corrupt and they are illegally collecting my data information without my consent I have never been to their website I've contacted them multiple times requesting that they removed me from their data collection and they have flat out refused! this company has nothing to do with family or anything other than collecting personal data to be sold to Black market individuals

    Business Response

    Date: 09/27/2023

    Hello,

    As stated in our responses to your emails, we are happy to assist you with the removal of your information from our website.

    Please go to the link below and carefully follow the instructions. Make sure you complete the steps involving searching for your name, and selecting it for removal.
    You will need to click 'View Details' on your search result to see the 'Opt Out This Record' button
    *****************************************

    If you are a ********** resident and are looking to exercise your right to opt out under the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of our home page.

    For additional information about the removal of your information, please visit our Privacy Policy found at
    ******************************************

    Thank you,
    FamilyTreeNow.com

    NOTE:  FamilyTreeNow is dedicated to helping you find people and learn more about them in a safe and responsible manner. FamilyTreeNow is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:09/24/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    FamilyTreeNow has managed to take and post my personal information without my consent or knowledge. 100% unsafe and irresponsible, they should have no right to access and publicly share my information. How a site like this is still running is beyond me because I know Im not the only person this has happened to. I want all my information removed from the site, as I have tried to do the opt-out request and nothing has happened.

    Business Response

    Date: 09/26/2023

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to **************.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    FamilyTreeNow Customer Support
     
    NOTE:  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. FamilyTreeNow is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:08/26/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    my ssn was compromised and I went to experion to check. Experion said that my name was searched 10 times. Now they have my ssn and all the other information they need to take everything from me. It should be easier to block people from getting all this information, especially from 86 year old people

    Business Response

    Date: 08/29/2023

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to **************.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    FamilyTreeNow Customer Support
     
    NOTE:  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. FamilyTreeNow is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:07/11/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My PII including phone numbers and home address are displayed on the website. I'm concerned for my safety. Please remove my information.

    Business Response

    Date: 07/12/2023

    Hello,

    We are happy to assist you with the removal of your information from our website.

    Please go to the link below and carefully follow the instructions. Make sure you complete the steps involving searching for your name, and selecting it for removal.
    You will need to click 'View Details' on your search result to see the 'Opt Out This Record' button
    *****************************************

    If you are a ********** resident and are looking to exercise your right to opt out under the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of our home page.

    For additional information about the removal of your information, please visit our Privacy Policy found at
    ******************************************

    Thank you,
    FamilyTreeNow.com

    NOTE:  FamilyTreeNow is dedicated to helping you find people and learn more about them in a safe and responsible manner. FamilyTreeNow is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Customer Answer

    Date: 07/12/2023

    I am rejecting this response because: there is no "opt out this record" or "opt out" button anywhere on the page. Please remove my information. 

    Business Response

    Date: 07/12/2023

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to **************.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    FamilyTreeNow Customer Support
     
    NOTE:  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. FamilyTreeNow is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:07/09/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 01 2023, my credit card company notified me that my personal information was found on the site FamilyTreeNow.com including my email address, family members, and home address. I did not consent to my information being posted on this site, and they never contacted me to let me know that my information was on the site. (If my credit card company hadn't sent me a notification, I would have never known that my private info was publicly available). I want my private information to be taken off of FamilyTreeNow ASAP. After that, I do not want to hear from FamilyTreeNow again.

    Business Response

    Date: 07/10/2023

    Hello,

    All of the information on our website is from public record databases. Every person aged 18 and older can have a public record. This information is collected on a County, City, State and federal level and can also come from reporting information during normal every day activities such as grocery store club cards, magazine subscriptions, voter registration, warranty cards, even fishing licenses, and forms you fill out when browsing the internet. There are thousands of ways this information gets reported.

    If you would like your records removed, please submit your request by using our online removal tool, linked below. We will also endeavor to block future public records that belong to the same person, but identifying these future records is not 100% accurate and cannot be guaranteed.

    ****************************************

    Thank you,
    FamilyTreeNow.com

    NOTE:  FamilyTreeNow is dedicated to helping you find people and learn more about them in a safe and responsible manner. FamilyTreeNow is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:07/08/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My information has been exposed without my knowledge or permission. Addresses, dob, etc. As a result I have been victimized by ID theft, stalking and other criminal acts. I would like financial remedies due to the abuses I have endured at a result!

    Business Response

    Date: 07/10/2023

    Hello,

    All of the information on our website is from public record databases. Every person aged 18 and older can have a public record. This information is collected on a County, City, State and federal level and can also come from reporting information during normal every day activities such as grocery store club cards, magazine subscriptions, voter registration, warranty cards, even fishing licenses, and forms you fill out when browsing the internet. There are thousands of ways this information gets reported.

    If you would like your records removed, please submit your request by using our online removal tool, linked below. We will also endeavor to block future public records that belong to the same person, but identifying these future records is not 100% accurate and cannot be guaranteed.

    ****************************************

    Thank you,
    FamilyTreeNow.com

    NOTE:  FamilyTreeNow is dedicated to helping you find people and learn more about them in a safe and responsible manner. FamilyTreeNow is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:07/05/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    FamilyTreeNow.com blocks you from removing your personal information from their website.Compiling all this personal information is a security risk as I am currently being stalked.My information must be removed now.Thank you, *********************** url attached ********************************************************************************************************************************************************

    Business Response

    Date: 07/06/2023

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to **************.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    FamilyTreeNow Customer Support
     
    NOTE:  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. FamilyTreeNow is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Customer Answer

    Date: 07/08/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

  • Initial Complaint

    Date:06/29/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My identity was hacked and all the information on this familyTreenow is wrong. None of the phone numbers on there are right. Nothing on there is right. My email was hacked and I can't get back into it. ****************** is no longer in my control. This is ridiculous and needs to be fixed.

    Business Response

    Date: 06/29/2023

    Tell us why here...Hello,

    FamilyTreeNow has access to billions of public records, including the most recent and 40-years worth of historical data. This allows us to provide information about most every person or business in *****************. Public records are created from a variety of sources, including census records, phone directories, property records, birth and death records, magazine subscriptions and voter registration cards.

    Although FamilyTreeNow provides public records, we do not create or modify them in any way. We are only able to display the information provided in each record, so we cannot guarantee their accuracy. New public records are created every day, so FamilyTreeNow is always able to offer the most up-to-date and accurate information possible; however, this information must be publicly reported by the person.

    The only way to verify the accuracy of the information provided is to contact the official state or county record holder for each record type. For example, the ********** of ***** Records/***** Statistics will carry record of birth, death and marriage, divorce.

     
    Best regards,
    FamilyTreeNow Customer Support
     

    NOTE:  FamilyTreeNow is dedicated to helping you find people and learn more about them in a safe and responsible manner. FamilyTreeNow is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:06/23/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was notified by my credit card company that Familytreenow.com was selling my personal information without my approval or authorization. Im not even sure how they acquired my personal information, but I want them to cease and desist from using or selling my personal info. My credit card company has issued 2 requests now for your company to stop w/o success. I will seek legal counsel on this matter if you persist. Remove my information from your website immediately.*** *********************** 23Jun2023

    Business Response

    Date: 06/26/2023

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to **************.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    FamilyTreeNow Customer Support
     
    NOTE:  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. FamilyTreeNow is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Customer Answer

    Date: 06/26/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

  • Initial Complaint

    Date:06/21/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 21, 2023, my credit card company notified me that my personal information was found on the site FamilyTreeNow.com including my email address, family members, and home address. I did not consent to my information being posted on this site, and they never contacted me to let me know that my information was on the site. (If my credit card company hadn't sent me a notification, I would have never known that my private info was publicly available). I want my private information to be taken off of FamilyTreeNow ASAP. After that, I do not want to hear from FamilyTreeNow again.

    Business Response

    Date: 06/23/2023

    Hello,

    We are happy to assist you with the removal of your information from our website.

    Please go to the link below and carefully follow the instructions. Make sure you complete the steps involving searching for your name, and selecting it for removal.
    You will need to click 'View Details' on your search result to see the 'Opt Out This Record' button
    *****************************************

    If you are a ********** resident and are looking to exercise your right to opt out under the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of our home page.

    For additional information about the removal of your information, please visit our Privacy Policy found at
    ******************************************

    Thank you,
    FamilyTreeNow.com

    NOTE:  FamilyTreeNow is dedicated to helping you find people and learn more about them in a safe and responsible manner. FamilyTreeNow is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

FamilyTreeNow.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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