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Searchers of Records

USPhoneBook.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Searchers of Records.

Complaints

Customer Complaints Summary

  • 117 total complaints in the last 3 years.
  • 35 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    US Phone book has published my home address. I did not consent, subscribe or agree to have that information shared. I do not want to create an account in their site. I want nothing to do with them. THIS IS A SAFETY ISSUE. Please have US phone book DELETE ANY AND ALL INFORMATION RELATED TO ME AND ALL FAMILY MEMBERS CONNECTED TO ME ON THEIR SITE. There are people coming to my door saying they know me and my family. I FEAR FOR MY SAFETY AND THE SAFETY OF MY FAMILY.Please let me know when this has been resolved.

    Business Response

    Date: 01/22/2025

    Hello,

    We are happy to assist you with the removal of your information from our website.

    Please go to the link below and carefully follow the instructions. Make sure you complete the steps involving searching for your record using your phone number, and selecting it for removal.
    You will need to click 'Get Details' on your search result to see the 'Remove Record' button.
    ***********************************************;

    If you are a ********** resident and are looking to exercise your right to opt out under the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of our home page.

    For additional information about the removal of your information, please visit our Privacy Policy found at
    ******************************************

     
    Best regards,
    UsPhonebook Customer Support
    ******************************************

    NOTE:  USPhoneBook is dedicated to helping you find people and learn more about them in a safe and responsible manner. USPhoneBook is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:01/16/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    USPhonebook.com has made a majority of citizens personal information public. Anyone from an 18year old high schooler to a CEO's phone number, address and relatives information can be found on the site freely. I attempted to opt-out my information but the site requires I agree to their policies although I never requested or agreed to have my personal information published to their site.

    Business Response

    Date: 01/22/2025

    Hello,

    All of the information on our website is from public record databases. Every person aged 18 and older can have a public record. This information is collected on a County, City, State and federal level and can also come from reporting information during normal every day activities such as grocery store club cards, magazine subscriptions, voter registration, warranty cards, even fishing licenses, and forms you fill out when browsing the internet. There are thousands of ways this information gets reported.

    If you would like your records removed, please submit your request by using our online removal tool, linked below. We will also endeavor to block future public records that belong to the same person, but identifying these future records is not 100% accurate and cannot be guaranteed.

    ******************************************
    Best regards,
    UsPhonebook Customer Support
    ******************************************

    NOTE:  USPhoneBook is dedicated to helping you find people and learn more about them in a safe and responsible manner. USPhoneBook is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:01/13/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We demand this business remove our information from their website. I sent the below email and they have failed to take our information off. ******* J. ******* <*********************************>Jan 11, 2025, 8:52AM (2 days ago)to USPhoneBook, me Remove our information or the next contact you will receive will be from the proper authorities and/or our attorneys ****************************************************** ******* ******* ******* ******* ******* ******* Any and all persons named ******* at this residence.

    Business Response

    Date: 01/14/2025

    Hello,

    We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

    Best regards,
    US Phone Book Customer Support
     
    NOTE:  US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Customer Answer

    Date: 01/22/2025

    I am rejecting this response because: 
    None of these companies have complied with our direct requests to remove our information; they are in violation of California's Privacy Laws which state the data company must remove the information upon request, which we have documented for future legal actions:

    ********************************************************************************

     
    USPhonebook
    **********************************  address 6247-calle-...
    You visit often
     
    Relatives: ******* *******, ******* *******, ***** *******, **** *******, **** *******, ***** ******* View Report ******* ******* ******* *******. Lives at ...


    ******* *******: Age, Phone Numbers, Address

     
    Veripages
    *********************  name ******* *******
     
    ******* L *******, 63 Granite Bay, CA; ******* L *******, ******************************; ******* K *******, 64 **********, **; ******* D *******, ********************;...


    Find ******* ******* in ********** Address, Phone ...

     
    GovernmentRegistry
    **********************************  people-search
     
    ******* L ********* latest address is **********************************************************;Granite Bay, CA, aged 63. ******* *******Age: 63Sacramento, **********. Search for a report ...
     

    Residents of *******************************************************************************

     
    ***********************
    ***********************************  address gran...
     
    *****************************************************. Bridget ******* ******* , Granite Bay, CA. Also Known As. : ******* *******. Age. : 37 (Apr ...

    Business Response

    Date: 01/22/2025

    Hello,

    please provide the specific URL link with your record. The screenshot provided shows over 3 different records. 

    Best Regards,
    US Phone Book Customer Support

    NOTE:  US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Customer Answer

    Date: 01/23/2025

    I am rejecting this response because:   The listing is still showing as of 01/23/2025 @ 7:25 AM.  See below: 

    ************************************************************************************
    USPhonebook
    ***************************************; address 6247-calle-...

    Relatives: ******* *******, ******* *******, ***** *******, **** *******, **** *******, ***** ******* View Report ******* ******* ******* *******. Lives at ...


    Business Response

    Date: 01/24/2025

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to reflect online.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    US Phone Book Customer Support
     
    NOTE:  US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:01/10/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This website has my and my wifes information on and we have been targeted for hate crimes due to antisemitism because all our information in on here. Their phone line never connects to anyone to talk to and is solely a front. We need our information brought down now.

    Business Response

    Date: 01/13/2025

    Hello,

    We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

    Best regards,
    US Phone Book Customer Support
     
    NOTE:  US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Customer Answer

    Date: 01/13/2025

    I am rejecting this response because: this has not yet been fully resolved as per the images previously attached the preview to the link provided in ****** still has all the sensitive information displayed. Please remove the information on the following URL: ***********************************************************************

    Business Response

    Date: 01/14/2025

    Hello,

    Thank you for the opportunity to resolve your concerns regarding your information appearing on our site.
    After reviewing your request, we have found that your records have been removed from our site. What you are referring to are 'Sponsored Results', or advertisements, from our partners. You will need to contact them directly and have them remove your listing from that sponsored ad space.


    Best Regards,
    US Phone Book Customer Support

    NOTE:  US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:12/06/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They show my personal address, when I want to hid it. I go to Do Not Sell My Information and enter my email address. They never respond so I cannot remove my personal information from their website.

    Business Response

    Date: 12/09/2024

    Hello,

    We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

    Best regards,
    US Phone Book Customer Support
     
    NOTE: US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Customer Answer

    Date: 12/09/2024

    I am rejecting this response because:

    Here is my profile: ****************************************************************************** please remove my profile.

    It isnt clear why your site isnt working at this time. 


    Business Response

    Date: 12/11/2024

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to reflect online.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    US Phone Book Customer Support
     
    NOTE: US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Customer Answer

    Date: 12/13/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

  • Initial Complaint

    Date:12/04/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    US Phone Book is listing my late husband's personal information on their site and they don't have his/our permission. My late husband's name is ****** ******* from ********, ** and I am the personal representative of his estate. US Phone Books lists his date of death which I find offensive. Also listed is our home address and much more. They do not have permission to list our personal information on their site. I reached out to them by email at ************************************** around mid November 2024 asking them the remove my husband's private information from their site. They responded with instructions on how I could opt out of their site by doing it myself. I tried doing it myself and it is impossible for me to do so. I responded to them that I was unable to opt out of their site and asked them to remove his information. I have not heard back from them. Below is the listing that appears on their site. ****** ******* in ********, ** Age 65 USPhonebook *************************** ****** ******* ****** ******* Age 65 lives in ********, **. According to public records, ****** ******* currently lives at ***********************************************************************

    Business Response

    Date: 12/05/2024

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to reflect online.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    US Phone Book Customer Support
     
    NOTE:  US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:11/18/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im attempting to opt-out of my information being sold and listed on this website. I attempted to call the number listed on their opt-out page: ************** which takes me to an automated system. It claims press 1 to opt out, when this is selected the machine states invalid selection when pressing 0 in an attempt to contact a operator it states no one is available its 10:30am pst on a Monday. Ive submitted my email on their opt-out page and then received a motivation stating they do not have my email listed in their records, yet is was displayed when attempting to see what information they have on me. All very sketchy and making it too difficult to opt-out.

    Business Response

    Date: 11/19/2024

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to reflect online.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    US Phone Book Customer Support
     
    NOTE:  US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:11/15/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business has my information listed on it and I would like it removed. I have contacted customer service and they were unable to assist.***********************************************

    Business Response

    Date: 11/19/2024

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to reflect online.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    US Phone Book Customer Support
     
    NOTE:  US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Customer Answer

    Date: 11/26/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

  • Initial Complaint

    Date:10/19/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There is no way to remove my personal information from their site. The links do not lead to a removal. I do not consent to have my information on the site. Remove it.

    Business Response

    Date: 10/21/2024

    Hello,

    We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

    Best regards,
    US Phone Book Customer Support
     
    NOTE:  US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Customer Answer

    Date: 10/22/2024

    I am requesting full removal of my name and any details that search result of my name provides. Search result link below. Please remove my information from your site.

    *******************************************************************************


    Business Response

    Date: 10/22/2024

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to reflect online.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    US Phone Book Customer Support
     
    NOTE:  US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:08/09/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have asked this company previously to remove my name and information from their website which I had no knowledge of nor gave them approval to do so, please. It currently has me living in ********* which is factually inaccurate and my prior address in ************ was never my residence. I would again ask this company to permanently remove my name and information from their website. Thank you.

    Business Response

    Date: 08/13/2024

    Hello,


    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to reflect online.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    US Phone Book has access to billions of public records, including the most recent and 40-years worth of historical data. This allows us to provide information about most every person or business in the *************. Public records are created from a variety of sources, including phone directories, property records, birth and death records, magazine subscriptions and voter registration cards.
    Although US Phone Book provides public records, we don't create or modify them in any way. We are only able to display the information provided in each record, so we cannot guarantee their accuracy. New public records are created every day, so we strive to report the most up-to-date and accurate information possible; however, this information must be publicly reported by the person themselves.

    Best regards,
    US Phone Book Customer Support


    NOTE:  US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.



USPhoneBook.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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