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Searchers of Records

USPhoneBook.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Searchers of Records.

Complaints

Customer Complaints Summary

  • 117 total complaints in the last 3 years.
  • 35 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/29/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed a lawsuit in ********* ,Nevada courthouse another company put my court information online so when you type in my name on ****** search or any search engine this court information comes up and US phone book that never showed up before now i is with all my personal information my address, phone number and email address. This information needs to be removed for safety reasons they are putting my family in danger. also they violating my right to privacy .

    Business Response

    Date: 04/30/2024

    Hello,

    We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

    Best regards,
    US Phone Book Customer Support
     
    NOTE:  US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:04/29/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have followed the protocol to have my personal information reacted from the US phonebook website and have not gotten any results. I have waited beyond the typical 72 hour reported timeframe, but no results. I have called the number listed, only to be told that that selection is an invalid number. Im not able to reach anyone in person to assist me with this. I need my personal information redacted for security purposes ASAP. I appreciate any help you may give me.

    Business Response

    Date: 04/30/2024

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to reflect online.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    US Phone Book Customer Support
     
    NOTE:  US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:04/27/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited usphonebook.com, a website that provides personal information, today to remove my name and information from their platform. However, I found out that they require me to upload my identification documents to complete the process. This is a significant breach of my identity and privacy rights, and I don't feel comfortable providing confidential information to a company that I don't know or trust. It's unfair that I can't control who has access to my personal contact information without compromising my own privacy. The business practices of US Phonebook and similar websites are entirely unfair. I want to remove my personal information from this site , but it doesn't make sense that I have to upload the same information that I am trying to get removed in the first place.

    Business Response

    Date: 04/30/2024

    Hello,

    We do not require documents to be uploaded in order to opt yourself out of our website. It is possible you reached a different website after being on our site. Please provide the URL/web address of your profile details page so we can identify your profile.

    Best regards,
    US Phone Book Customer Support
     
    NOTE:  US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:04/15/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    USPHONEBOOK.COM listed my personal information on USPHONEBOOK.COM without my permission. I have been trying to contact them to remove my information from their website but they do not respond. I tried to remove my information from their website online as per their instructions on the website, but it does not work. I tried to call them they don't pick up the phone. I need them to remove my information from their website since it is dangerous to my and my family safety and security. Please help me!

    Business Response

    Date: 04/16/2024

    Hello,

    We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

    Best regards,
    US Phone Book Customer Support
     
    NOTE:  US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Customer Answer

    Date: 04/18/2024

    I am rejecting this response because:

    ********************************* has issued a response via email in regards to Complaint ********. He is not satisfied with the business' answer and is requesting further action by the business. 


    Business Response

    Date: 04/19/2024

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to reflect online.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    US Phone Book Customer Support
     
    NOTE:  US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:03/21/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There was no money involved in any transaction. I have a problem with my personal information linked to my company phone. And my information on this site. The website claims you can opt-out by following their step by step instructions doesnt work, Once you click the opt out button the process stops and you cannot proceed! They provide a number to call which I have called multiple occasions nobody but a nice automated voice, with no working options are available! After multiple emails I did get this response ************************* (US Phone Book)Mar 19, 2024, 09:34 PDT Hello,Unfortunately, we do not have the ability to take phone calls. Please describe the issue that you are encountering so that we can assist you further. So I sent another email request and opt out and explained the situation with no response. I understand people get busy but any legitimate business would have their business running proper to get more business. I feel that this is not a legitimate business and they are jeopardizing and victimizing innocent people. All I want is my info removed from their system which they allegedly provide but dont.

    Business Response

    Date: 03/26/2024

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to **************.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    US Phone Book Customer Support
     
    NOTE:  US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:03/21/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife and I have attempted to remove our personal information by attempting to submit the Opt Out form which does not work, submit an inquiry directly to USphonebook.com under "Other" and call with no success.

    Business Response

    Date: 03/26/2024

    Hello,

    We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

    Best regards,
    US Phone Book Customer Support
     
    NOTE:  US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Customer Answer

    Date: 04/01/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my concern, and am no longer able to locate an active profile for my wife and I on this website.

    Thank You and to the business for your prompt assistance!


  • Initial Complaint

    Date:03/21/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This website is posting my personal phone numbers and address. I am concerned about my safety.

    Business Response

    Date: 03/26/2024

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to **************.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    US Phone Book Customer Support
     
    NOTE:  US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:03/14/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are showing my private information including my age and I tried to opt out using their method and they never removed my information. Part of the process included that I had to check a couple boxes and enter my email which then resulted in Brandyourself.com soliciting me and saying they can help me remove my private info and keep it off if I pay them over $100 per year. I don't really the exact figure maybe it was $129 a year.When I try to call USPhonebook.com to help in this issue the number just gives you options that go nowhere and when I emailed back brandyourself I got no response.

    Business Response

    Date: 03/26/2024

    Hello,

    We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

    Best regards,
    US Phone Book Customer Support
     
    NOTE:  US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:03/11/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In a Tell about my problem with the business .. I have utilized the businesses removal of public records from their database a number of times in the last 12 months. However' my (PII) Personal Identifiable Information continues to reappear about every 3 months. In an understanding of the businesses privacy policy for consumers, I am legally certain the business cannot retain certain (PII) information for record keeping purposes to include' residual information and other records.In Statement I am a continued victim of Identity Theft as recognized by federal, state and local law enforcement. I am well within my legal right to have my (PII) permanently removed from the businesses database system.

    Business Response

    Date: 03/12/2024

    Hello,

    We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

    Best regards,
    US Phone Book Customer Support
     
    NOTE:  US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Customer Answer

    Date: 03/12/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

  • Initial Complaint

    Date:01/31/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've attempted to remove my data from this site today 31 Jan ****. The site USPHONEBOOK.com requires that you use the email they have listed to remove records. However, the email listed is invalid/inaccurate. They require a confirmation email to be sent to "activate" the deletion. Given that the email is invalid, there is no way to complete the deletion of PRIVATE INFORMATION. I've attempted to call the company @ the number they have listed: **************. It is not active. I attempted to send multiple emails to www.usphonebook.com/support. This email generates an auto response looping me back to www.usphonebook.com/opt-out which requires access to an invalid email they have listed for me. Therefore the result is a ************ with my personal data remaining on the public internet displayed by a simple ****** search of my name. I'm certain this is happening to many others who may be aware (or perhaps) unaware of the personal data on the internet by this company and the inability to remove it.

    Business Response

    Date: 02/06/2024

    Hello,


    We have submitted your listing for removal, per your request.


    Please allow 3-5 business days for this to **************.


    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.


    Best regards,
    US Phone Book Customer Support


    NOTE:  US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Customer Answer

    Date: 02/07/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
    Thank you so much!  I looked this morning and my data record has been removed!

     

    thank you, thank you!

USPhoneBook.com is NOT a BBB Accredited Business.

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