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Business Profile

Sports Equipment

Grodex, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sports Equipment.

Complaints

This profile includes complaints for Grodex, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Grodex, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 28 total complaints in the last 3 years.
    • 16 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have all the information. I need a refund

    • Initial Complaint

      Date:10/08/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a product from Grodex's online store on March 30, 2024 for $278.00 CAD. On April 17, I received an email stating that they needed my phone number in order to get the item through customs. I provided it. In May, I was told my product had been shipped. In June, I was told that my item had not yet been shipped by that it would be soon. In August, I contacted them and they again asked for my phone number. I had to provide it another two times. I am still yet to receive my package and it has been over six months since I placed the order. I've had no communication from them since mid-August despite three attempts on my end to contact them.

    • Initial Complaint

      Date:10/06/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have purchased multiple products from this business all of their products came back defective the company does not want to provide a solution I have contacted them various time through emails and direct messages on Instagram the owner is not respectful to customer and their money used they are unprofessional and selling a product that is defective to stay with peoples money I have been nothing but patient

    • Initial Complaint

      Date:10/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased over $5000 in merchandise in early January and they never delivered. Sent multiple emails and they answer with same lies all the time: product not ready yet. Then few times they would say it has been shipped. You would ask for shipping info and they would ignore. I looked at info online and many people had the same exact issue. This is really a fraud.

    • Initial Complaint

      Date:09/09/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancel my order more than two months ago and have yet to receive my refund for the items I purchased.

    • Initial Complaint

      Date:08/27/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      - Date of Transaction: July 12, 2024 - Amount I paid the business: $189.00 USD ($200.34 USD after tax)- Grodex committed to provide me: Black Mamba Reflex Punching Bag 1 Medium: 5'4" - 5'9"- Nature of dispute: Refusal to refund order after being more than a month late - The business has not tried to solve the problem except telling me to wait for the order - Estimated delivery upon purchase was July 19

    • Initial Complaint

      Date:08/12/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On the 9 of July I brought a product from this company called black mamba reflex bag. I recive the confirmation number which am going to provide and couple of days later I receive an email that said I was going to receive my package on the 17 of July which did not happened. Until this day I have two tracking numbers from two different companies both saying that they do not have possession of the package I contacted the company several times with no success. I tried calling but they do not provide a phone number

    • Initial Complaint

      Date:06/17/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an item from their website. After not hearing anything for several weeks, I reached out with no response until I threatened to contact my bank and issue a charge back. The item finally arrived and was broken. I emailed pictures of the broken item to the vendor as they wanted proof. 10 days and I have not heard anything from them. I believe they are a scam, and do not intend to refund my money or send me a working product of what I have ordered.

    • Initial Complaint

      Date:06/13/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A pre-order was placed on October 28th. Our card has been charged. The item was suppose to ship in March 2024. As of right now, we have not receive the order and no one will answer any of my emails. No one will return a call.

      Business Response

      Date: 06/14/2024

      This is a presale item which has begun shipping. Shipping updates will be provided and the item will be delivered by the end of the month. There are no reason for a BBB complaint. We are working on the item, updates are being sent soon along with tracking numbers. Our whole team is currently finishing the goods.

    • Initial Complaint

      Date:03/28/2024

      Type:Customer Service Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Grodex Boxing is a complete joke. If you are reading this before you make an order, I highly suggest you DONT. Find any other company to buy and of your boxing needs from. Unless youre a famous boxer or influencer you will more than likely NOT get what you order. They have got my order wrong multiple times already, customer service is a joke and all the replies are rude. I am in the process of filing a bank dispute and will follow it with a CFPB report aswell. Just read the rest of these BBB complaints and its obvious what kind of business this is. Unfortunatly I read all of these after I already made an order which I will most likely never see.

    Grodex, Inc. is NOT a BBB Accredited Business.

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