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Business Profile

Clothing

Ethika Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Ethika Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Ethika Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Ethika Inc

      1001 Avenida Pico # C-525 San Clemente, CA 92673-6957

      BBB accredited business seal

    • Ethika Inc

      20531 Crescent Bay Dr Lake Forest, CA 92630-8825

      BBB accredited business seal

    Customer Complaints Summary

    • 132 total complaints in the last 3 years.
    • 36 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/13/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I order ***** clothes from this company on Nov 29 still haven't received my order I got one email from there support team saying my order is modified every time I called you can't get through and when I checked there website it keeps saying its in packing mode still nothing no tracking number no nothing I would like sum answers or a full refund

      Business Response

      Date: 12/20/2024

      Hi *******,

      Thank you for your inquiry!

      I do apologize for the delay in response as our team has been working through an influx of tickets due to our Black Friday and Cyber Monday sales.

      I have looked into this and it looks like the order was shipped into 2 separate shipments. Here are some details regarding the status of those.

      Shipment 1: Rook Hazard - Coaches Jacket shows delivered on 12/17 via *** tracking number 1Z303A040314169970.
      Shipment 2: Mystery mens staple & white long sleeve tee shows delivered on 12/19 via DHL tracking number 9261290339622205537035.

      If you do need further assistance, please let me know.

      Thanks!

    • Initial Complaint

      Date:12/13/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Thank you for your reply.  You are correct a refund was issued for the item but not the shipping.

      ***** ***

      Business Response

      Date: 12/20/2024

      Hi *****,

      Thank you for reaching out about this issue and I do apologize for the delay in response as our customer service team is working through an influx of inquires.

      I do see that our team was able to assist you on 12/16 and issued a refund for the defective item.

      We appreciate your patience as we work to get back to all of our customers.

      If there is anything further we can do, please let me know.

      Business Response

      Date: 12/27/2024

      Hi *****,

      Thank you for reaching out!

      We have issued a refund back to your ApplePay for the shipping cost as a one-time courtesy.

      Typically, we are not able to do this since the remainder of your order was delivered without an issue and the only item refunded was the damaged hat.

      Thanks,

      Customer Answer

      Date: 01/06/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***** ***

       

    • Initial Complaint

      Date:12/13/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 12/1/2024 I never received it as of today. Stated the order should reached me on 12/10/24.. I reached out to the help desk 2x times they never responded back, and I do not have the order and never had the order. When you search the tracking number its still saying processing pre-shipment. I have 5 items. Order is paid in full. Can someone please help me. This is very frustrating

      Business Response

      Date: 12/20/2024

      Hi *****,

      I do apologize for the delay in response as our team is working through an influx of tickets due our Black Friday and Cyber Monday sales.

      I see that we had reached out to you on 12/18 with an update on the order and it looks like your order shows delivered on 12/19.

      If you do need further assistance, please reach back out on ticket 813918.

      Thank you,

    • Initial Complaint

      Date:12/13/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      Earthly ******

       
      ILL NEVER SUPPORT THIS COMPANY AGAIN!!!!!

      Business Response

      Date: 12/18/2024

      Hi Earthly,

      Thank you for your review.

      I do apologize for the experience that you had regarding our mystery items.

      Mystery styles are picked at random - grab-bag style - and duplicates of a single design may occur. Although we try our best to avoid duplicates in your order, we cannot guarantee that any order with mystery styles won't have duplicates.

      I do see that you were able to get in contact with our team on 12/13 and a refund was issued back to your **** for the order.

      Again, I do apologize for the experience you had.

      Thank you.

    • Initial Complaint

      Date:12/12/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      * 12/2/2024 Date of Transaction * $62.21 Amount of Transaction * 8 - ************* STAPLE UBS744-BKK-XL and 1 - Imperial Black CHRISTMAS STOCKING AUS1016-AST-ONS * I did not receive my order, I received one pair of underwear that I did not order. I want a full refund for the entire order (product, tax, and shipping)* Ive reached out via their online chat, text, email without any response/resolution. I called their number referenced in the text chat auto-reply ************ and no one answered. I called the number listed as their merchant number ************ and no one answered. I wrote an email on the support ticket informing them, since I am unable to reach anyone I would be filing a dispute with the bank and a complaint with the BBB.

      Business Response

      Date: 12/18/2024

      Hi *****,

      Thank you for reaching out!

      I do apologize for the delay in response on our behalf as we have been working through an influx of tickets due to our sales.

      I do see an agent was able to reach out to you today offering a choice of refund or replacement.

      Please let them know how you would like to proceed and we will get you taken care of from there.

      Again, we do apologize for the inconvenience.

    • Initial Complaint

      Date:12/06/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was told, I will get my delivery on 12/5/24. That didn't happen called again was told I will get my delivery 12/6/24. That is not going to happen. Called *** they stated **** has my package. **** has no idea how that will happen when package was never given to then.

      Business Response

      Date: 12/13/2024

      Hi there *********,

      We do apologize for the delay that was caused by the shipping company as this does occur around the holidays.

      I have looked into your order and saw that it was marked as delivered on 12/7.

      If there is anything our team can do to assist you with this order futher, please reach out at ****************************************** and we will be sure to get you assisted as quickly as possible.

    • Initial Complaint

      Date:03/21/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      WE PAID FOR A PAIR OF ETHIKA'S UNDERWEAR FOR A 13 YR OLD @ ***** BEGINNING OF MARCH, WAS NOT DELIVERED AND HAVE EMAILED THE COMPANY PER THEIR RULES, NOT HEARD BACK THEM ALSO SPOKE WITH A ****** AND REQUESTED TO MAIL PRODUCT OUT AND HAVE NEVER RECEIVED NOR HEARD BACK? WE NEED YOUR ASSISTANCE, THANK YOU!

      Business Response

      Date: 03/22/2024

      Hi ******,

      Thank you for leaving your review.

      I have looked into this and it does appear that your original order was shipped back to us because the address that was used was incomplete. I also see that you had created two separate support tickets regarding the issue which is why the response may have been delayed as we merged the tickets together.

      I do apologize that the carrier was not initially able to get you the package.

      I see your order replacement was submitted today with priority shipping to get you the items as quickly as possible.

    • Initial Complaint

      Date:01/07/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed 2 separate orders for my daughter one on dec 1 one on dec 4 They arrived on dec ********************** girls on both orders my daughter couldnt fit them and one of the packages was missing mono staples so I sent them back for exchange the next day dec 15. The company received it on dec 18 because I been tracking and have all my receipts. I havent heard back from no one since they received my packages I have emailed them 5 times no one has reached out about an update or nothing. Really unprofessional fr because I wanted an exchange because my daughter really wants her sets but at this point I just want a refund its bad business.

      Business Response

      Date: 01/09/2024

      Hi ****,

      I do apologize for our delayed response as we are working through our busiest season.

      I am happy to see that we were able to get you a replacement order set up and it should be shipping to you very soon.

      Thank you for your patience and being a valued member of the Ethika familie!

    • Initial Complaint

      Date:01/03/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***************************

       

      Business Response

      Date: 01/08/2024

      Hi ******!

      Thank you for taking my call today and I am glad that we were able to get everything sorted out for you.

      Again, I do apologize for the delay in response due to our inquiry volume. I hope you enjoy your new products and get a chance to use the credit I added to your account.

      Have a great day!

    • Initial Complaint

      Date:12/26/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *********************************

       

      Business Response

      Date: 12/29/2023

      Hi ******,

      Thank you for reaching out to us about this issue!

      I was able to successfully submit a replacement order for you and have added priority shipping to get it to you as quickly as possible when your order ships.

      I do apologize that the package was lost in the shuffle.

      Have a great day!

      Customer Answer

      Date: 01/04/2024

      Ethika contacted me and the BBB and stated they would be shipping a new order of the nine items. I still have gotten nothing This is the worst service.

      Business Response

      Date: 01/04/2024

      Hi ******,

      Thank you for responding!

      I do see that the replacement was sent out and is on the way to you. It looks like we are just waiting for the carrier to pick up the items as the labels have been created with 2-day shipping so that they can get to you as quickly as possible.

      You will be getting an email today letting you know the carrier has the items and they should be there in the next day or two. We do apologize for the inconvenience you have experienced this holiday season.

      Thank you,

    Ethika Inc is BBB Accredited.

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