Reviews

Review Details

• Review fromTracy M

  Date: 12/09/2023

  1 star
  Worst service ever. $120 for person to come and straight out lie to me. 1 star is being generous

• Review fromDenise J

  Date: 11/29/2023

  1 star
  The technician came to the house and he did not speak English. He looked at our washer and opened up the back and pulled out the motherboard and was sticking a screwdriver into it and said that the motherboard needed to be replaced. He wanted to charge me $510.00 and that was including the service fee of $130.00. We declined the work because the washer brand new was $498.00. I had a reputable technician come out and the washer was off balance and he reset it and it works just fine. The technician called Solo Appliance and spoke to a lady that confirmed they came out and charged me the $130.00 for the diagnosis. My technician said that they should pay my money back since their technician did not run diagnostics on the machine and said it needed a motherboard when that was not the problem. The lady on the phone said that she will have to speak with a manager. My technician said so the manager will call her back today? Well, that was an hour ago since he called this company and we will have to see if they will do the honorable thing. I wished that I would have read these reviews first because I would have never used their services in the first place.

• Review fromNeal B

  Date: 11/20/2023

  1 star
  The Solo Appliance Repair, I found in hindsight, is not a credible appliance repair business. From all appearances the repair person relies on internet do it yourself posting to disassemble an appliance and find a part to replace. Replacement is an extended delay. I have terminated this service and will need to pay a credible appliance repair technician to reassemble and assess the need of a washing machine.

• Review fromBetty P

  Date: 11/13/2023

  1 star
  From reading the reviews, we also had a bad experience with this company. The service person did not speak English and could not communicate what he did to diagnosis the problem with our washer. After a lot of noise with his drilling and looking on his phone - believe he was looking for repair information. When he had put everything back and moved the washer back in place, he was asked what the problem was and what needed to be done for the repair. He just pointed to the inside of the washer drum and said 'no'. Then asked for payment but had to show me on his phone who to make the check payment out to. The next day I called the company and explained the situation and asked for an invoice to be sent as one was not left. The individual said that he would mail an invoice and that the manager would call me back within the hour. Well, have not heard from the manager and now it has been two weeks since the call and no invoice has been received. Definitely do not use this company.

• Review fromMargaret C

  Date: 10/23/2023

  1 star
  Had 2 appliances to be repaired. Spent almost $400 and both appliances still not working. Will have to hire someone else.

• Review fromCiara B

  Date: 10/17/2023

  1 star
  Charged me twice and have not refunded hundreds of dollars and it has been almost a month now. My credit card company says that in their experience it sounds like I am getting scammed. Extremely frustrating.

• Review fromPam B

  Date: 09/26/2023

  1 star
  Paid too much for little service, $210 to get a mattress pad out from underneath my washer agitator. Not sure what they did since neither spoke very much English. I was told the $99.00 fee would be used towards the service and parts.No parts were ordered and they drilled a little to remove the stuck mattress pad.Then received my receipt and it showed it was for a refrigerator repair! Will never use them again, thinking that the positive ****** reviews that I seen were fake. Beware!

• Review fromKay N

  Date: 09/18/2023

  1 star
  We just had a technician come out to fix our ice maker who spoke very little English. He was googling how to fix the ice maker. then he told us he could not fix it after 15 min. As he was cleaning up, he told us it was $80 cash only. i asked if he takes ***** and said no. Right there I should have known this was a scam and a terrible company. DO NOT CALL THIS COMPANY!!!!!SCAM SCAM SCAM...

• Review fromSue L

  Date: 09/07/2023

  1 star
  We had a terrible experience with this company. The technician spoke little English. He came out same day for a non-cooling event. Many repair places told us they wouldnt work on LGs. He did not explain what was wrong but seemed or what he did but it seemed to be cooling but not as fast as he said it would. A day or 2 later we realized it wasnt working and called the technician back. He was on the phone speaking to someone in another language. He did not explain what he was doing but might have shot some Freon into the system. It seemed cold until a couple days later we realized it was warming again. We then purchased a new refrigerator. We called Solo to get our money back since their website said there was a 30 day guarantee. We were told a supervisor would call us back. We havent gotten a call as of yet but will keep working on it.

• Review fromEmily G

  Date: 08/28/2023

  1 star
  Worst company ever. Scam. Charged $89 for someone to come and check out problem. This fee would " go towards any repairs". They made us pay for the replacement part, which took over a week to come in. When it finally came in the man said, ought oh this isnt good, the part was defective, would take another 10 days to get another part. At that point we declined to pay for another part. Took 2 weeks to get refunded for the defective part and they refused to refund us the service fee, even though they were unable to fix the issue. And good luck communicating with anyone!!!