Reviews

This profile includes reviews for Cox Communications's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cox Communications

  5159 Federal Blvd San Diego, CA 92105-5428

  
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  Cox Communications

  29947 Avenida De Las Bandera Rcho Sta Marg, CA 92688-2113

  

Review Details

• Review fromJess B

  Date: 11/19/2024

  1 star
  Terrible customer **********************. They didnt believe me when I said there was no service to the house and then charged me 100 dollars to install the outside cable box. They also gave me a two day window of when they would show up and then showed up two days after that. They also charged me for the month of October when I had no services. They repeatedly told me I wouldnt be charged. Oh and they also increased my service charge when I transferred my service from one house to another. *** misleads customers, does not uphold promises and takes every opportunity to raise costs. As soon as I have a viable option I will switch.

• Review fromRichard P

  Date: 11/01/2024

  1 star
  *** is a criminal enterprise. They doubled my bill. They have horrific customer **********************. My bill is never consistent. I am forced to use them because they have worked a deal with crooked politicians. They have a loyalty customer retention **** which is completely criminal. I have been forced to use *** for over 40 years. If thats not loyalty what is. They jack up the price on seniors with a fixed budget. They are clearly a criminal enterprise thats get to rip people off. And they get away with it. Where is the consumer protection in the ***??????????????????????

• Review fromFrances S

  Date: 10/27/2024

  1 star
  We have been having problems with our internet. I called customer **********************, they came out 10/20/24 & told us the problem was we needed wireless cable. I asked him if it was an extra charge, he said no. Week later still not working. Another serviceman came out. Told us that the wireless internet with cloud was an extra charge. My cable bill is now over ****** dollars. The first serviceman should of told us there was a charge, and not lie to us. I want my old service back.

• Review fromJorge G

  Date: 10/09/2024

  1 star
  Ordered internet service. Installer showed up for our appointment. He went over the scope of work. Showed me which existing coaxial cable he was going to use. I asked him if he needed to run new wires. He said no need. He asked me to give him access to the attic. Gave him access and let him do his work. An hour later he was finished. We tested the connection and I was good to go. Today my neighbor comes to ask me why Im connected to his *** junction box. Im like what are you talking about. He is like you dont know? I said I dont. I go outside and sure enough there is a splitter on his junction box and a white coaxial cable going from my neighbors to my house. I couldnt believe it. I called *** and ask to Speak to a supervisor and she laughs about it and proceeds to tell me all services are working right now and to have my neighbor call. I was like what? Now I dont know who is worse the installer or the supervisor. Unprofessional installation. Unprofessional response from the supervisor.

• Review fromChloe S

  Date: 09/24/2024

  1 star
  They have doubled my price without my consent. Charged me $100 in bounce payment fees in 3 consecutive days. I went from being charged $59 a month to having a $250 bill out of nowhere. Ive called 3 people and chatted with an agent to resolve this issue already. All have said they would refund the extra bounce payment fees and reduce my plan to the original price, yet have lied. They still charge me double the price and have not refunded or credited me. ******** customer **********************! And horrible internet service in general! Everyone Ive spoken with was rude and unhelpful and was on a power trip. Save yourself and choose another internet provider.

• Review fromJohn R

  Date: 08/30/2024

  1 star
  I am paying for an anti virus program that they stopped providing and I have been hacked twice. ******, the agent I spoke to today said they stopped this service. I was not told this so I have been using my computer unprotected and now have been hacked twice. People who think they are getting protection better check it out.

• Review fromTracey O

  Date: 07/28/2024

  1 star
  Cox communications is the biggest ripoff for a cable company. My bill is never consistent and every time I ask why it is higher they say, oh your promotion ended. After i got rid of many channels. Then some federal discount that ended and some internet promotion. I never was told I had a promotion or signed anything. About a promotion. Let alone for internet. My bill ** up and down and has gone up $50 in the last 2 Months. Im sick of them and they owe me money back. Getting ready to end with them but I want my money back they keep taking from me and making up c*** Its getting bad and they are getting away with it!

• Review fromAshley O

  Date: 07/08/2024

  1 star
  This company will do nothing but rob your bank account. EVERY SINGLE MONTH I call to have my bill updated to reflect the correct pricing. I currently am on the phone now and was transferred to a supervisor that kept getting confused about my account then transferred me in the middle of talking to the billing department (40 minute hold). They expect you to pay more monthly and if you want to leave to another service provider, youre expected to pay a fee. WHAT?Awful customer ********************** EVERY time I call!! What a headache!!

• Review fromZoe C

  Date: 07/03/2024

  1 star
  I can't take the time to write all the ways they have gotten it wrong. It started at the store. People at ********************************* store aren't trained to handle business properly. Customers pay for it in time and stress. All we did was change name on account from my dad to me. Call centers in ***** aren't helpful. Appointments made, the day and time switched without notice. A tech had to come out to install and was great. I got a text message from ***. Saying she wanted to follow up with me. She made 4 appointments with me to call and she never called at the time she said she would. My services for tv are still not what they were. I've spent *************************************** 2 days. Once you get the service it is fine. Trying to get it is a nightmare. And we pay extra monthly for *** *************

• Review fromShinaidine S

  Date: 06/27/2024

  1 star
  Ive had *** for 6 month now and its been a headache. On March I called to let them know I was moving and ask to move my service. They sent someone that Monday to MY NEW APARTMENT. She told me she moved my service and that was that. It was right before my bill. I ended up paying the full after the move. I also changed my address on the app and use the SAME ROUTER in my new address. Fast forward 2 months later I received a 100 bill instead of $*****(including taxes) I was paying. I called and asked why the increase. The rep told me its because i didnt call to close my account. Im like what do you mean? *** been moved for two months now and I explain everything how I called to move my address and changed my address. She was like a robot and kept repeating the same thing. I didnt close my old account. Ive deal with companies like Xfinity and overseas companies never have I ever moved and called to move my service for them to charged me for a place that I called to let you know I was no longer living there. Also Im sure where she get the second account from because I use the app and still have only one account. Im not sure whats going on like if they made second account every time you moved but bottom line is its ridiculous and I was not told this. Its not my fault or my problem. I called my bank and they refund me my money. *** later try to give me a -18 credit. Today I received a bill for $127. In the statement it says they are charging me for ***** for the old account again and ***** for my new account(June bill). *****+*****= ****** so the math is not correct. Im sitting wondering if they want their $18 back which would put us at $120.34. So they are charging me an extra $7 fees for the money that they are trying to steal from me. Like I cant make this s*** up. Im not going to keep going back and forth. Im just going to **** it up and go without internet for a couple of days and close my account. Save yourself the trouble and do not get ***.