Reviews

Review Details

• Review fromJasmine G

  Date: 11/15/2022

  1 star
  I shouldve took note from the customer reviews. Im a graphic ************************, and they found me on Behance. I did a project for the company, claimed to be hired, and never got paid. Ive been emailing and messaging the two that I was in contact with ****************************************************** I have yet to hear from them. I asked to cancel my employment and to send my payment for that first project I sent in. I still havent heard from them and I have yet to be paid for that project. Not only is this company scamming customers but they are also scamming employees to do the work for them. I will be going on every website, social site, and any other site leaving this review. I pray that no one ever goes through the hassle this company puts people through.

• Review fromBen S.

  Date: 10/28/2022

  1 star
  Total bait and switch tactics. Blatant price gouging. Lying about deadlines. The absolute worst customer service. Basically their deal is to force you to spend money by holding the work hostage. Avoid these guys or if it is too late pay by credit card. At least you can dispute the rip off charges. I agreed to pay $325 for a logo design/files and 500 business cards. I also paid separately for a web site design. The first thing they tried was to up sell me to the tune of $3500 for the web page. I declined and purchased my own domain name for a FRACTION of what they were charging. They tried to get me to spend $1600 for 5 years of logo registration. Well if you do it yourself and legally register the trademark with USOTP it is $350 per item use for 10 years. For my business it was $1400 for 4 items. USTOP does not do 5 year plans. Be very wary of this Creative Design Crew accounting.

• Review fromKennan T

  Date: 10/18/2022

  1 star
  DO NOT USE THIS COMPANY! I was looking for someone to create a new logo for my company and found Creative Design Crew. I initially decided to use them and chose the lowest (cheapest) package they had. I had a lengthy phone conversation with a rep from their company and he talked me into going with one of their higher end packages. The main reason I chose this package was the, "if you don't like the designs we will gladly refund your money," statement made by the rep. **** I started receiving the logo designs I quickly realized that this was a bad decision. The designs looked like they were made on the free version of Canva. Really bad. I sent an email to my project manager, *********************, letting him know that I wasn't satisfied with the designs and I would like my refund. First reg flag, he didn't get back to me for over a week. Then when I'd call he was always either out of the office or busy/in a meeting and NEVER would call me back, second red flag. After 2 weeks of trying to get my money back I received an email from ***** stating that I wasn't entitled to refund because they made the designs. I told him the only reason I used their company was because they offered a money back guarantee. He then asked for proof that I was offered that guarantee...IT WAS A PHONE CONVERSATION. Moral of the story, this company is trash. The people that work there are trash and don't care about you or your business. Not to mention the logo designs look like they were done by a 7th grader. DO NOT USE THIS COMPANY!

• Review fromCf T

  Date: 10/01/2022

  1 star
  Yeah, I see the same complaint against this company as mine.You get upsold on everything which I fell for, image was designed quickly with minimal talent, I could tell instantly that it was slapped together with other design options being even worse.They communicated to help get an end product and when you go to finalize they drop a huge fee bomb on you and claim you can't move forward without paying the to file with the state or feds. Nothing about this detail and process was mentioned or discussed at any point in the conversation.That is up to me to do, all I paid for was the design and they claim ownership.These thieves and con artists should pay heavily for their atrocious business ethics.I hope nothing but the worst for these scumbags.

• Review fromJeffrey S.

  Date: 08/30/2022

  5 stars
  The team of Creative Design Crew is incredible. Great web designs, quick delivery, all modifications were implemented perfectly. I would definitely return in the future for more work. Thank You, Creative Design Crew! All designs I received were elegant and got before the deadline. I really loved their work and would highly recommend it to others.

• Review fromAnne L

  Date: 08/22/2022

  1 star
  Do not use this company. I paid $299 for a logo platinum package sold to me by their Creative Manager. He sent an e-mail saying this was a one-time cost and this package would give me full ownership rights. During our initial phone call he assured me this would be the total cost. After 1.5 months of iterations; including a time period where my project manager did not respond to me for over a week, I finalized my logo. Then, the company tried to sell me a re-designed website. It did not align with my business at all, so I told them I was not interested. It was at this point that my project manager told me that I would have to pay $575 for state level registration or $685 for federal before they would transfer ownership to me. Along with his response, he sent a website link to terms and conditions. We are 47 days into this project and this is the first time I have seen any terms and conditions. I have not signed anything saying that I agree to these terms. When I asked him to refund my money and told him I would not be using the logo, he told me it was too late for that as well. They are non-transparent on purpose. I am a very small woman-owned business and they have taken advantage of my time and money. I should also mention that their "refund" policy (which was also not explained until 47 days later) only applies if you make NO changes to your logo. The first iteration was horrible and did not take into consideration anything I told the creative manager during our first conversation. I believe they do this on purpose to make the refund policy void.