Reviews

This profile includes reviews for EcoATM LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  EcoATM LLC

  10121 Barnes Canyon Rd San Diego, CA 92121-2725

  
• 

  ecoATM

  10202 E Washington Street Indianapolis, IN 46235

• 

  EcoAtm, LLC

  3060 N National Rd Columbus, IN 47201

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  Eco Atm/Gazelle

  100 W White Park Dr Nogales, AZ 85621

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  ecoATM

  3919 Lafayette Road Eagle Creek, IN 46254

Review Details

• Review fromAaron Q

  Date: 06/20/2025

  1 star

  Aaron Q

  Date: 06/20/2025

  Eco ATM looks to be a scam and has zero customer service. My phone was stolen and the last known location tracked was at one of their kiosks, so the thief submitted my phone and took money for it. Called 3 times and was waiting over 2 hours each time to see if they could find my phone in their machine log at that location. Left several e-mails over 3 days with all the necessary details needed to identify the device, and still no response.Finally got through to their customer service today. I've been talking to ***** for 45 minutes working to get enough information to them for action. Still nothing.
  

  EcoATM LLC

  Date: 07/11/2025

  Hello *****,
  
  Thank you for contacting us regarding your missing device. We apologize for the experience you have had and want to be able to assist. Currently, with the information that was provided via the BBB review, we were unable to locate any email communication or documentation provided to us for a claim. However, we have attempted to follow up with you on June 24th, 26th, 27th, 30th, and July 2nd to request the **** number needed to help locate your device. As of now, we have not received a response. If you have already provided the **** through different contact information our agents will be able to assist accordingly. If not, we kindly ask that you reach out to us by email or phone at your earliest convenience with the **** so we can proceed with assisting you. If you have any further questions or feedback, please contact our ************* Team.

• Review fromDianell H

  Date: 06/20/2025

  1 star

  Dianell H

  Date: 06/20/2025

  I sold an iPhone 14 Plus to them. Like others I was told one price on the website but got another price at the kiosk that was lower. I asked for a ****** payment. They did not contact me when for some reason ****** refused and the payment. I contacted them after not receiving payment. I was told it would take 5 to 7 days to receive a check. Its been over 7 days and I still have not received a check. Theyve had my phone for 2 weeks. All I have is a claim number. Im never using them again. Ill stick with backmarket.
  

  EcoATM LLC

  Date: 07/11/2025

  Hello *******, thank you for contacting us regarding your recent transaction. Were sorry to hear about your experience and the delay youve encountered, and we appreciate your patience. You initially reached out to us on 6/14 regarding your 6/12 transaction,stating that you had not yet received your payment. At that time, we informed you of the standard payment processing timeframe of 2 to 3 business days. You contacted us again on 6/18, advising that the payment was still not *********** a result, your claim was escalated to our Finance Team for further review and processing. Were pleased to confirm that your payment was issued by check and sent via **** on 6/24. On 6/24 our team followed up via voicemail and email to notify of the payment being processed. If you have any further questions or need additional assistance, our ************* Team is here to help.

• Review fromMARK P.

  Date: 06/02/2025

  1 star

  MARK P.

  Date: 06/02/2025

  Something has changed at Gazelle. I've done 12 transactions with them over the previous 10+ years. Now, I send my iphone as done many times before, and they first said the box I returned was empty. Then they claimed they can't find it. Then I had to send a written affidavit. I did. Now they just keep promising (3x so far) "someone will get back to you today" but I guess today never comes. This has gone on for 6 weeks. I would have to agree that Gazelle is now a scam operation. Oh, not for every trade in. That would be too easy to catch. Just one here, one there, sell them on the side, and voila! Reading their reviews across the web and seeing a 1.8 rating (you almost NEVER see that!) it's obvious. They don't have anybody responding to counter the claims, so...there you go.
  

  EcoATM LLC

  Date: 06/10/2025

  Hello ****, 
  Thank you for reaching out to us regarding your recent trade-in. Were sorry for the delay and any inconvenience this may have caused. On 5/17, you contacted us to request an update, and we advised that while tracking showed the package as delivered, it had not yet been received in our system. We sent a form for you to complete and requested the ***** which you provided on 5/22. Your claim was then escalated for further review. After reviewing your claim on 5/22, it was approved for payout. However, upon further investigation, we found that the payment did not process correctly. We sincerely apologize for this oversight and the resulting delay. A voicemail was left for you on 6/4 to inform you that the issue had been escalated. Were pleased to confirm that your payment has now been successfully reprocessed and will be emailed to you within ********************************************** need assistance, please dont hesitate to reach out to our ************* team.
  
  

• Review fromShannon S

  Date: 05/16/2025

  2 stars

  Shannon S

  Date: 05/16/2025

  Bad customer service!!! And machine confuses you making you think your getting a bonus on top of quote. You are not beware!!! Before going in to atm I got a quote for$ 482 and I entered code and machine gave me $452. I was not extremely upset but my phone was is excellent condition and was iphone 16 pro max 1 TB. When I called they said no sorry nothing can be done. I have come several times and sold my phones to them but after that service. Beware!!
  

  EcoATM LLC

  Date: 06/13/2025

  Hello *******,
  Thank you for contacting us regarding your recent transaction at one of our kiosks. Were sorry to hear about your experience and appreciate you bringing it to our attention. We received your BBB review on 5/21 and, upon investigation, did not find a prior support claim related to a promo code issue. We emailed you on 5/22 and again on 5/27 requesting a screenshot of the promo code you attempted to use during your transaction. On 6/10, you provided your transaction details; however, the promo code was not included in that response. We followed up with additional emails on 6/10, 6/11, and 6/13 to request the specific promo code so we can investigate whether there was an issue with the code or the transaction. As of now, we have not received a response with the requested information. Please note that we show your transaction was paid in full, and we have not identified any discrepancies. To continue reviewing your claim, we kindly ask that you email us a screenshot or written confirmation of the promo code you attempted to use. Once we receive the requested information, well be happy to move forward with our investigation. If you have any further questions, please dont hesitate to reach out to our customer care team.

• Review fromJose L

  Date: 05/07/2025

  1 star

  Jose L

  Date: 05/07/2025

  **************** is utter garbage and possibly non-existent. My phone was stolen and the last known location tracked was at one of their kiosks, so the thief submitted my device and took money for it. Called 2 times and was waiting 2 hours each time to maybe see if they could research their machine log at that location. Left various e-mails 2 days ago with all the necessary details needed to identify the device, and still no response.
  

  EcoATM LLC

  Date: 06/11/2025

  Hello ****,
  
  Thank you for contacting us regarding your missing device.We sincerely apologize for any inconvenience or delay you may have experienced throughout this process. You initially reached out to us via email on 5/12 to report the missing device. We responded by requesting the ****, which you provided on 5/14. At that time, we flagged the device in our system. We did not receive further communication between 5/14 and 5/22. On 5/22, we left you a voicemail requesting additional details and asking if anyone else may have contacted us on your behalf. You confirmed that no one else had called regarding your stolen device. We also assured you that, if the device were located, we would contact you with next steps. On 6/10, we left another voicemail, and you returned our call the same day. During our conversation, we confirmed that your device had been located and sent to the police department handling your report. We recommend following up with that department to arrange for the return of your device. If you have any further questions or need assistance,please dont hesitate to contact our ************* team.

• Review fromJay C

  Date: 04/10/2025

  1 star

  Jay C

  Date: 04/10/2025

  I would give negative stars if it were an option. I just received my cell phone back, a ****** Pixel 7 256GB (unlocked) model, for the second time. Both times, they evaluated my phone and told me that it was a ****** Pixel 7 128GB (other). I tried working with the support staff to convince them that the evaluation/warehouse team were misreporting my cell phone model. They did nothing but give me a $10 discount on my next purchase. They are using deceptive tactics to try to cheat customers. The first time the original quoted price was about $210. Their inspection changed the model and they offered me about $110. The second time, they did the same thing. The original offer was about $110. Their model-change offer was $70. There website, *************************************** lists a ****** Pixel 7 256GB (unlocked) for $225 to $319.
  

  EcoATM LLC

  Date: 04/24/2025

  Hello ***, thank you for contacting us regarding your recent transactions. Were sorry to hear about your experience and understand how frustrating this may be. Initially we received your device on 2/05 with the inspection completed and offer adjustment sent via email same day. Due to the carrier and capacity change the offer was lowered with the option to accept or decline. On 2/05 you had declined the offer with the device returned back to you. As for the second transaction, this was received at our warehouse with the inspection completed on 4/03. We were contacted the same day with our support team advising on the option to reinspect the device. On 4/07 the reinspection was completed and sent via email as well as our support team reaching out via phone. While speaking with our support team they advised on the reinspection information provided, with you requesting to decline the offer. On 4/10 you followed up via email advising on the discrepancy and providing additional documentation for our support team to review further. On 4/11 our support team reached out via phone and advised on review of the additional documents provided and advised we would honor the original quoted offer for the device. At this time, we have not had follow-up regarding the offered resolution but will gladly proceed if accepted. If you have any further questions, please contact our support team. 
  

• Review fromChristian B

  Date: 03/30/2025

  1 star

  Christian B

  Date: 03/30/2025

  Absolutely the worst customer service. I talked with two individuals who were very unprofessional. They couldnt help me resolve my problem and they made it worse. I just stood in ****** trying to sell my phone for about an hour. Shouldve taken 10 minutes tops. Also dont tell me my phone does not charge. I can plug that phone to a magnet charger and it charges right up. So maybe have more charging options instead of giving me a new cord. (It was the same cord). Just absolutely ridiculous. Phone has cracks but other than that it charges right up and turns on. Thanks for the $16. Hopefully no one decides to unplug your machines.
  

  EcoATM LLC

  Date: 04/21/2025

  Hello *********,
  
  Thank you for contacting us regarding your recent transaction at our kiosk. We're sorry to hear that your experience was frustrating, and we truly appreciate you taking the time to share your feedback. For all transactions, if a cord is not functioning properly, the kiosk is designed to present an alternate cord to help ensure the process continues smoothly. A full transaction typically takes about 10 to 15 minutes,depending on the devices condition and compatibility. The value offered is based on several factors, including the devices make, model, and condition.After reviewing our records, we confirmed that your transaction was completed and you received $16 for your device. While were glad the transaction went through, we understand the process did not meet your expectations. We reached out to you on 4/21 to help resolve your claim and are currently awaiting your response. Please dont hesitate to contact our customer care team so we can assist you further and bring this to a resolution.

• Review fromJohn B

  Date: 03/30/2025

  1 star

  John B

  Date: 03/30/2025

  Took my phone but didn't dispense the cash. 7-10 BUSINESS days to get a check cut .
  

  EcoATM LLC

  Date: 04/10/2025

  Hello ****, thank you for contacting us regarding your recent transaction. Were sorry to hear about the delay in receiving your payment and understand how frustrating this can ****** reached out to us on March 30th to let us know you had not received your payment for your transaction that occurred the same day. After reviewing your claim, we identified an error in the transaction and informed you that a check would be issued for your payment. We confirmed that the check was mailed to you via **** on April 1st and ask that you allow 7-10 business days for delivery. If you have not received the check by April 15th, we kindly ask that you contact our customer care team for further assistance. We appreciate your patience and understanding.

• Review fromGregg L

  Date: 03/21/2025

  2 stars

  Gregg L

  Date: 03/21/2025

  Sent in my iPhone and they came back and lowered my offer after received. They claimed my ATT store bought phone was unlocked and gave a few other reasons to drop my offer price. Be careful of bait and switch with the folks. There is really no way to argue their inspection so you simply have to choose to have them ship you back your phone.
  

  EcoATM LLC

  Date: 04/25/2025

  Thank you for contacting us regarding your recent transaction. Were sorry to hear about your experience and completely understand how frustrating this may be. On 2/28, we received your device, with the inspection completed and an email sent to you with the adjusted inspection results. These outlined changes related to the carrier,condition, and overall usage of the device. At that time, you were provided the option to either accept or decline the updated offer which you then requested a reinspection, which was completed on 3/14. We confirmed via email that the reinspection outcome remained the same. You reached out again on 3/15, advising that the device was not unlocked and was instead locked to AT&T. However,our processing team verified that the device registered as unlocked in our system, based on the internal diagnostics and IMEI checks performed during intake. On 4/2, a representative contacted you to provide further clarification regarding the revised offer. While we were unable to adjust the evaluation due to the battery issue, we offered a partial adjustment in response to the carrier status concern. You accepted this resolution, and payment was processed on 4/8. If you have any further questions or need additional assistance, please dont hesitate to reach out to our customer care team. 

• Review fromGary K

  Date: 03/11/2025

  1 star

  Gary K

  Date: 03/11/2025

  On March 8, 2025, I bought a phone and paid $506.73 for shipping, tax, etc. The order is promised to ship within two days; shipping was $17.99 for 3-4 business days. I received an email a few days later than that. March 11; We have encountered a delay in shipping your item(s). We apologize for the delay and will continue to work on shipping your order as quickly as possible. An e-mail notification will be sent to you once your order has shipped."I contacted them to inquire about the order; I was notified that it was not available to ship yet. Upon further discussion, they said they had no such phone in stock and hoped to receive that model soon. The reason for the delay should be clearly outlined: "We don't have that phone available." If the product isn't available, this should be stated when purchasing. There was no notification or disclaimer that they would not hold/collect funds if this occurred, but they charged my card ********** a consumer this is crappy practice. This complaint will be investigated confirmed and nothing else will occur. Kind of a shame this BBB exists only to hear feedback when the vendors aren't even investigated or held liable. Kind of just a community of complaints.
  

  EcoATM LLC

  Date: 04/08/2025

  Hello ****,
  Thank you for your feedback regarding your recent order. You contacted our team on March 11th regarding a delay in your order placed on March 8th. After reviewing your order, we found that the device did not pass our inspection and was subsequently placed on backorder. While the device was initially available for purchase, we adhere to strict quality standards and could not ship a product that did not meet our expectations. We provided you with the option to continue searching for a replacement or cancel the order, and you confirmed that you preferred to cancel. Your order was successfully canceled, and a confirmation email was sent to you. Regarding your refund, please note that processing times may vary depending on your credit card provider. Refunds typically take 7 to 10 business days, but we recommend reaching out to your credit card company to confirm their specific refund policies. If you have any further questions or need additional assistance, please feel free to contact our customer care team.