Reviews
This profile includes reviews for EcoATM LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 158 Customer Reviews
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Review fromDave L.
Date: 11/07/2022
1 starDave L.
Date: 11/07/2022
After verifying with Gazelle that a replaced iphone screen would not cause a loss of value, I sent my 11 Pro to them with an estimate of $310. I got back a low offer, the only reason being that the phone was locked with xfinity (my mistake). I quickly had the phone unlocked and sent them the proof of this. They insisted on inspecting the phone again and, lo and behold, claimed the screen was scratched and defective and so lowered the offer to $132! It was perfect when I sent it them and they found no damage at all on the first inspection, and there was no problem evident in the pictures they sent. They didn't even say what the problems were in the final inspection. So either they damaged it or are lying about the condition of the phone. Clearly they are grasping at straws to make a lowball offer, hoping that I would accept it. Needless to say, I'm having them return it.
EcoATM LLC
Date: 04/17/2023
Thank you for your feedback! We have shared this with our processing center team in our efforts to improve our processes for inspecting devices that are sent to us for trade-in. The team processes thousands of devices daily, especially during the holiday season. We see the device was processed - thank you for doing business with us!Dave L.
Date: 04/17/2023
I don't know what you mean by "processed" but you sent the device back to me without asking and, due to the time passed, I have not been able to sell it. You did NOT fulfill what you agreed to do and my review stands as stated as a warning to others.Review fromkevin e
Date: 11/07/2022
1 starkevin e
Date: 11/07/2022
Gazelle offered $385 for my iPad Pro **** 3rd Gen in PERFECT condition and when they received it they revised my offer to an inexplicable $85.EcoATM LLC
Date: 04/17/2023
Thank you for the feedback! There are many factors to consider when pricing a device with either ******************** or Gazelle, including carrier and GB capacity, that can affect pricing offered. In the event a Gazelle customer does not agree with their inspection, they are entitled to request a reinspection of the device. Additionally, the amounts shown on our respective sites are strictly estimates and not guaranteed.Review fromAllan B
Date: 10/26/2022
1 starAllan B
Date: 10/26/2022
I would rate it zero stars if I could. This business is a scam. I sent them three phones and they claimed all three were different models than what I submitted and all of the displays wouldn't light up despite sending me photos of the screens lit. I should have read customer reviews before using their service. Absolutely terrible.EcoATM LLC
Date: 04/17/2023
Thank you for the feedback! There are many factors to consider when pricing a device with either ******************** or Gazelle, including carrier and GB capacity, that can affect pricing offered. In the event a Gazelle customer does not agree with their inspection, they are entitled to request a reinspection of the device. Additionally, the amounts shown on our respective sites are strictly estimates and not guaranteed. We have assigned a Specialist to follow up with you by 6pm PST on Tuesday 4/18 to ensure a resolution is presented to you in a reasonable timeframe.Review fromCasey R
Date: 10/17/2022
1 starCasey R
Date: 10/17/2022
Would never recommend this company to anyone. They have over two thousand dollars of my money they are holding and wont give back. Such a nightmare.EcoATM LLC
Date: 04/17/2023
Thank you for your feedback! We're very sorry to hear you did not have a good experience ordering from Gazelle. When packages are lost or stolen in transit, it can make it difficult to resolve a customer's issue, but we are working to improve the process and our options for resolution in the event a carrier issue occurs.Review fromAustin A
Date: 10/04/2022
1 starAustin A
Date: 10/04/2022
Gazelle uses deceptive business practices and is seriously lacking in customer service.They sold me an iPhone 12 in "Excellent" condition despite having battery health of 83% and surface scratches; they would not honor any sort of partial refund or extended return window to accommodate the situation (I didn't realize how poor the battery health was until a few weeks after receiving the product). Note that Amazon guarantees 90%+ for their phones sold in Excellent condition. At 80%, an iPhone is considered to require a battery service, so 83% is awful.. I'll need to replace the battery within the next few months.When trying to sell a phone to them, they were even more deceptive... they offered me roughly 15% of the original offer, claiming all kinds of things wrong with the phone which simply were not true. For example, they claimed the screen didn't light up all the way, which was an absolute lie. To illustrate, I traded the phone back in to Apple for the full 'Excellent' condition value.In short, avoid this company. There's a reason they don't have a BBB accreditation. PS: to add to their deceptive practices, their website advertised a 4.5 start rating on resellerreviews.com; in reality, their rating 3 starts. Wow.EcoATM LLC
Date: 04/19/2023
Thank you for your feedback! We're sorry to hear the device you received does not meet expectations, as we grade devices based on cosmetic condition, given that functionality should still be intact and is not impacted by cosmetic wear. We ensure that each device sold through our website has adequate battery health in order to be resold. Regarding trade-ins, there are many factors to consider when pricing a device with either ******************** or Gazelle, including carrier and GB capacity, that can affect pricing offered. In the event a Gazelle customer does not agree with their inspection, they are entitled to request a reinspection of the device.Review fromYossi B
Date: 09/19/2022
1 starYossi B
Date: 09/19/2022
Recieved a phone that was still being financed and they didnt want to help me out with anything!!!Extremly dissapointed!!!EcoATM LLC
Date: 04/19/2023
Thank you for your feedback! We're very sorry to hear you had trouble receiving a device that met your needs, and have shared your feedback with our warehouse team. In the event a customer orders a device that is locked to a specific carrier, we are unable to guarantee the carrier will unlock the device for use on another carrier in the future.Review fromCecil S
Date: 09/01/2022
1 starCecil S
Date: 09/01/2022
The company states on their website that it takes 3-5 business days to inspect the device and send you an offer. Today is my 5th day and I was just told it will be another 5 days. If I would have known it was going to take this long to get compensated I would have kept it and sold it somewhere else.EcoATM LLC
Date: 04/19/2023
Thank you for your feedback! Our warehouse team was experiencing a severe backlog of packages due to carrier issues at this time. We have since made improvements to the process to ensure a better customer experience and strive to continue improving further. In reviewing your claim, your transaction was paid out 9/2/2022.Review fromBre O
Date: 08/16/2022
1 starBre O
Date: 08/16/2022
I got a notification that my STOLEN phone was received at an eco atm about 7 weeks ago. I called back 20+ times and sent emails. No follow up besides you need to get a police report I called for the 25th time and they told me they could not see which police department I would need to contactgreat, so it could be any PD in the country and I would have to waste time calling all around. Have not gotten back my rightful property and no one at eco atm can tell be directly how to get it back. Terrible service and they should easily get stolen property back to their rightful owners instead of running me around in circles.EcoATM LLC
Date: 04/19/2023
Thank you for your feedback! We are very sorry to hear your device was stolen, and that the retrieval process was not as smooth as it should have been. We are working to improve our processes, as we take our relationship with Law Enforcement very seriously and want to be in compliance with local and federal regulations based on the area. This includes ensuring we have the documentation and authorization from law enforcement to release the device, and to whom. We apologize for the lack of information throughout your experience, but are glad we were able to recover your device for return.
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