Reviews

Review Details

• Review fromKoreyantai C

  Date: 05/30/2025

  1 star

  Koreyantai C

  Date: 05/30/2025

  I am not at all happy with the services provided. Save your money and represent yourself. I have not been able to get in contact with my attorney, and the only time Marble contacts me is for payment. This is me and my daughter's life, I wish attorneys would understand that.
  

  Marble Law

  Date: 06/02/2025

  Were truly sorry to hear that youve felt unsupportedespecially during such a personal and important matter. Thats not the experience we aim to deliver. Well be sharing this with our team to help improve communication moving forward. We understand how much this matters and appreciate you taking the time to share your perspective.

• Review fromKyle C

  Date: 05/16/2025

  1 star

  Kyle C

  Date: 05/16/2025

  Hired Marble law to help with a child case. The Lawyer was great and helped me win full custody! However the company has . Take an unauthorized payments out of my account. I have reached out to them and said something multiple times, and to no avail. I am now filing a complaint with the BBB, filing a complaint with the ************************* and filing criminal and civil charges against this company. It's not the amount that was taken from my account that is the Issue. . is the fact that they're repeatedly breaking the law and violating my rights after we had an agreement written and herbal documented payment plan in place. But they're continuously taking unauthorized payments.
  

  Marble Law

  Date: 05/20/2025

  Thank you for your feedback, and were truly sorry to hear about your concerns regarding billing. Were glad to hear your case outcome was successful and that your attorney provided great support.
  Regarding the payments, we take these matters seriously. Our team follows written agreements, and any discrepancies are never intentional. We understand how frustrating this must be, and while we cant discuss account-specific details here, we encourage you to follow up with our billing support team to ensure this is resolved appropriately.
  We appreciate your patience and wish you continued success moving forward.

• Review fromEmilie M

  Date: 05/12/2025

  1 star

  Emilie M

  Date: 05/12/2025

  I had the absolute worst experience with Marble. They way overcharged me ($3k) to draw up the divorce papers, then I had to pay a separate fee to file them, then another fee to serve them. When my lawyer hired the process server, he served ME the papers instead of my husband! I told the lawyer this and her response was it is on him to prove he was not served, not us. So she was perfectly ok with lying to the court and putting my case in jeopardy. I told her multiple times I wanted him served the LEGAL way and I wanted it done with a different process server. It took her MONTHS to finally do this and only because I filed several complaints with marble asking for my money back because she stopped responding to me. Every time I contacted Marble directly for help, all they could do was just tell me theyd send my lawyer a message to contact me, that was it. Then when she FINALLY hired a new server to actually serve him his papers, she tried charging me ANOTHER serving fee. It is not my fault the server didnt serve the right person the first time. Anyway, I highly recommend going with someone else and NOT Marble. They are a complete waste of money. I ended up firing her and hiring another lawyer for a fraction of the cost who got the job done in half the time.
  

  Marble Law

  Date: 05/16/2025

  We're sorry to hear this was your experience. Our leadership team has reviewed your concerns, and while accepting service is ultimately a clients decision, we did honor your request to arrange another service attempt. We understand the frustration and apologize for any inconvenience this caused. While were no longer working together, we sincerely wish you the best with your new attorney and the remainder of your legal journey.

• Review fromMegan T

  Date: 05/06/2025

  1 star

  Megan T

  Date: 05/06/2025

  I was charged $2300 to ONLY FILE an amendment to a custody agreement. They set me up with **** ****** of **** ***** ********* in **********. As soon as they got my money I was ghosted, it took them two weeks to reach out to me. Then once the paperwork was filed they ghosted me again and would not return my calls or emails about questions regarding the answer which was contested. Market value of what I received (which is paralegal level work) is between $500-1500. I was completely ripped off by this lawyer and marble is a vehicle for bad lawyers to take advantage of people who dont understand the legal system. In the very least I am owed client education/counsel. I literally received nothing. I will warn everyone to stay away from Marble. I tried to work this out with their customer service twice but they dont care because I signed a contract honestly, no one should need a lawyer to hire a lawyer. I was bamboozled and underwent a complete shakedown by this company and **** ******.
  

  Marble Law

  Date: 05/09/2025

  Were truly sorry to hear that your experience didnt meet expectations. We understand how important these matters are and how frustrating it can be to feel unsupportedespecially during a contested case. While it sounds like some steps in your case were completed, we recognize your concerns about communication and expectations around attorney involvement.
  Weve reviewed your case internally and can confirm that filings were made as agreed upon. That said, we take this feedback seriously and are continuing to evaluate how we can improve transparency and support throughout the process.
  We sincerely wish you the best on the next step in your legal journey and hope you find the support you need moving forward.

• Review fromJennifer Y

  Date: 05/05/2025

  1 star

  Jennifer Y

  Date: 05/05/2025

  I was told my case would be simple and straightforward, so I paid a $2,500 flat fee upfront no financing involved. Just four days later, I was informed that the company could not take my case due to a lack of available personnel. Despite signing an agreement and paying in full, I was told my refund would take 57 business days.This experience has been incredibly unprofessional and feels deceptive. It appears the company was quick to take my money without actually being prepared to follow through on their commitment. I would strongly caution others: do not trust this company. They seem more interested in collecting fees than in delivering real service.
  

  Marble Law

  Date: 05/07/2025

  Thank you for sharing your experience. We're truly sorry for the frustration and inconvenience this caused. While we aim to assess case fit thoroughly before moving forward, we understand how disappointing it is to be told we cant proceed after payment was made. This isnt the experience we want for anyone. The refund process was initiated as soon as the issue was identified, and while it typically takes 57 business days due to bank processing times, we understand this wait can add to your frustration. We appreciate your feedback and are reviewing this internally to help prevent similar situations in the future.

• Review fromAlaxandria G

  Date: 04/21/2025

  1 star

  Alaxandria G

  Date: 04/21/2025

  Do NOT use this company!! Its has been 4 years and I have heard from them maybe a handful of times. I paid 3500$ upfront for my case (START to FINISH) as I was told, and now they are saying they need more money to complete my case!! (WTF) this is for a modification of custody for my child, opposing parties representation cannot even get ahold of them! Luckily we have reached common ground and have been able to work it out ourselves. Do not trust these people with your life or your money. You will regret it!!
  

  Marble Law

  Date: 04/22/2025

  As a lawyer, I am constrained by the Rules Regulating the Florida Bar in responding, but I will simply state that it is my belief that the comments are not accurate.

• Review fromJohnny D

  Date: 04/21/2025

  1 star

  Johnny D

  Date: 04/21/2025

  One of the employees was very helpful but the process of how this works is very vauge and everything is not all included. I filed for a divorce. And every thing the lawyer had to do after the first call was additional payments. I got a phone call and after that never spoke to him again. I was contacted by my ex wife's attorney about a court date that I was never made aware of. And for my lawyer to represent me in court I paid an additional $2000 something. So I paid approximately over 7 grand. For one phone call and a draw up of the decree. Communication was not there with the lawyer and marble . Don't use this company.
  

  Marble Law

  Date: 04/23/2025

  Thank you for taking the time to share your experience. Were truly sorry to hear that your expectations were not met, and we understand how frustrating this must have been.
  We strive to provide transparency around our limited scope, pay-per-step service model and include a detailed breakdown of what each step entails before any payment is made. We regret if this was not made clear during your experience. Its never our intention for any client to feel uninformed or unsupported.
  ***** services beyond the initial scope do require additional payment, we recognize how important clear and consistent communication is, especially during such a personal and difficult process.
  If theres anything further we can clarify or assist with, please dont hesitate to reach out directly. We appreciate your feedback and the opportunity to learn and improve.

• Review fromCourtney E

  Date: 04/16/2025

  1 star

  Courtney E

  Date: 04/16/2025

  I paid over $2500 just to have my husband served with divorce papers for him not responding they want to charge another $3000 please don't do it it's all sub contracted
  

  Marble Law

  Date: 04/23/2025

  Thank you for sharing your experience. Were sorry to hear that youre feeling frustrated. Our model is based on limited scope representation with a pay-per-step structure, which means clients only pay for the services they need at each stage of their case. This approach is designed to offer more flexibility and transparency compared to traditional retainers.
  

  We understand this process can be stressful, and we truly value your feedback. If youd like further clarity on what has been completed and whats needed to move forward, please dont hesitate to reach out to our client support team. Were here to help.

• Review fromSeth S

  Date: 04/08/2025

  1 star

  Seth S

  Date: 04/08/2025

  I agreed to pay this company $5000 for divorce attorney services, but it quickly became clear I was scammed. The motions they filed contained incorrect names, and they scheduled a mediation with an individual who doesnt exist. They also listed the wrong phone number and address, making any form of contact impossible. Throughout the entire process, I received no legitimate communication or legal representation. Despite this, they later sent an email stating that their services were complete.
  

  Marble Law

  Date: 04/09/2025

  Good Afternoon: 
  
  
  
  While I'm limited in the information I can provide by the Rules Regulating the Florida Bar, Mr. S***** does not reside nor have a case in Florida wherein I practice and manage a law firm so I cannot confirm any information previously provided. Mr. S***** should reach out the attorneys who was representing him in his jurisdiction. 

• Review fromDelissa A

  Date: 03/28/2025

  1 star

  Delissa A

  Date: 03/28/2025

  If I could give 0 stars I would! I hired this company as Im trying to get full rights to obtain her passport when speaking with Marble letting them know what I needed they said yes of course we can help this is the lawyer that can help you. Price was $2,500 and I was told by the lawyer if my daughters father didnt show up to court we would get what we are asking for. Come to find out that was a lie! The court sent me information about the case stating I was self represented and I basically paid $2500 for them just to file the paperwork which I was already working on myself and because my daughters father was a no show the case was dismissed. Tried calling Marble had some issues getting in contact with them until I felt a bad review then I was called immediately and the lady was nice but NOTHING was resolved I was given $250 (10%) back for my troubles but I was never able to go to court or get my daughters passport which is what I was mainly wanting.
  

  Marble Law

  Date: 03/31/2025

  Were sorry to hear about your experience and understand how frustrating this situation must be. Weve reviewed your case and can confirm that the filing was completed as outlined in your agreement. We understand that the outcome was not what you expected, and we apologize for any miscommunication along the way. While the refund was issued as a courtesy, we want to ensure you have the support you need moving forward. Please reach out to our client support team if you have any additional questions or concerns. We appreciate the opportunity to address this and wish you the best in your legal journey.