Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently visited The Good Feet Store in ********, **** and unfortunately had a very frustrating and unsatisfactory experience. Ive been experiencing foot pain for years, consisting of blisters on the ***** and heels of my feet. In recent months, I've developed blisters on an almost weekly basis. During my initial consultation on May 31, the specialist told me their arch support system was exactly what I needed to resolve this pain. Based on their judgment and analysis, I purchased the arch support system and began following the schedule provided to me the next day. By the third day using the supports (June 3), I was in so much pain I had to stop using them. Not only had I developed pain in my right heel (similar to what I've experienced for years), but I also developed two blisters on my left arch from the friction caused by the arch support. After experiencing this pain, I scheduled an appointment with a podiatrist on June 6, who analyzed my foot, saw the lingering blisters from the arch supports, and confirmed within minutes that (1) I don't need arch supports and (2) the source of my condition is the unique shape of my foot and inadvertently wearing shoes that dont properly conform to that shape. Based on this information from a licensed medical professional, I returned to the store on June 7, exactly a week after purchasing the arches, to discuss a resolution. However, despite stating repeatedly that a podiatrist confirmed I do not need arches, the store manager refused to listen. Instead, he had me repeat the same foot size analysis I completed during my first visit and insisted they'd find the right arches for me. After five minutes, I left because I realized they were either unable, or unwilling, to provide a reasonable alternative to arches and listen to my needs. Based on this experience, I'm asking for a full refund for the arch support system, since I did not use the majority of what I paid for, and what I did use caused tremendous pain.

  

  Business Response

  Date: 06/09/2025

  Can you please remove the following: 

   

  

   

   

   

   

  Thanks

   

   

  **** Kennedy   Customer Support Manager

   

  ECM-GF ************* | **************************

  **************************************************** 2140, West Allis, WI 53204

   

  **************

  

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 17 at 9:30 AM, I called the Good Feet Store in ************** looking for pronation insoles to correct my 10-year-old daughter's ankle alignmentnot just arch supports. I was told they had what I needed and made a 10:15 AM appointment for her with her ************** checkout, I got a call: two sets of insoles were recommendedone for daily use and one for active wearcosting $150 each, plus tax. I spoke to the staff member who helped her; he said the ******* improved her alignment but not fully, opting for a less aggressive approach for now. He assured me we had six months for exchanges and adjustments, though no returns on used items.I paid over the phone and asked my daughter not to wear them yet. But once I saw the insoles in person, I felt wed been misled and overcharged. The inserts are thin, hard plastic arch supports made from recycled materialnot true insoles. They dont run heel to toe and arent what I asked for.I called Good Feet this morning. They said I could exchange them, but not returneven unused. I explained that arch supports weren't what I needed. When placed under the factory insole, they raise her heel, causing her foot to slip out of the shoe. I asked for full-length pronation insoles to correct ankle alignment, but was now being told they dont sell anything like that. Instead, I was advised to remove the factory insole and have her stand directly on the plastic supportthen buy a $20 pad to make it more comfortable. I was also not given a receipt.I feel misled, upcharged, and taken advantage ofalong with my daughter and her grandmother. I want a refund, or at minimum, a refund on the second "sports pair" that wasnt needed. They are vertually identical in stiffness and only a different color. I attached a photo of the unused products. Far left and far right are the factory Insoles from my daughter's shoes for comparison.What are my options?

  

  Business Response

  Date: 05/01/2025

  Customer is being contacted and a refund is being offered. Case Closed. 

• Initial Complaint

  Date:04/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in tears as I was leaving the good feet store they never stop talking just kept telling *** all the things you needed. To Purchase after over a $2700 dollar bill I left in shock. I went back the. Ext day and again I years they returned ****** the item s. I have tried to wear the inserts. But they hurt my feet so badThey are hard plastic. In a new shoe thats a size 9. I am An 8. 1/2. I slide every time I put them on. I want to return all of the items. My feet and back hurt so bad Icant take this any more They returned some Of the items. But I still Have the total bill on my credit report and I cant wear the ****** shoes they told me I Needed they are a size 9. I cant wear the inserts they are hard plastic and they hurt my feet so bad. I am a Registered nurse I am On my feet all day. I retired but still work PRN which is when needed. If I walk in the park to take my daily walk. I am in pain from Where the arches hit the bottom Of my feet. I do t know what to do

  

  Business Response

  Date: 04/03/2025

  Can you please move this Complaint out of WI and over to ********* OH Chapter?

   

  Thank you!

   

  ***** *******-******** | Dir. Customer Service

  Good Feet Worldwide | Dr.'s Own | *** Source | Stretch*d

  *************************************************************************************

  o (************* | c (*************

  e ********************************************************************************************************************************************* | w **************************

  

  

  Business Response

  Date: 04/15/2025

  Refunded 4/15/2025 - Complaint Resolved. 

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deceptive practices. I was not told all sales were final, and the products beyond the Good Feet soles weren't explained to me as separate items. I was told they all came with the purchase, and I was not allowed to decline these purchases. I returned the soles because they were not doing what was promised, and I feel like I was preyed upon because I obviously walked with foot pain. I was gullible to any purchases. Had I known, I would have declined the accessories. The first time I knew all sales were final was when I looked at the receipt. I would like to return ALL the cushions over $140 and only pay for the overpriced socks I wore. I want the $41 late payment fee paid, which adds up to almost the $173.88. i am expected to pay. Deceptive practices.

  

  Business Response

  Date: 05/06/2025

  The client came back into the store on 03/08, and even though we do have a no refund policy, we allowed her to return her full system of Arch Supports, with the exception of the Cushions and the Socks which are personal footcare products. On March 8th, the client was refunded a total of $1667.86 from her original purchase and given an itemized receipt of refund. $250.00 went back in full to her Mastercard and $1517.96 went onto the Care Credit Account. 
   
  If the client has not worn the cushions and they are unopened we would be willing to refund her the price of the Cushions which in package, itemized, comes to $135.18. 
  Since Care Credit is a third-party finance company, we would not be refunding any late payments or fees on the Care Credit account, as the client would have been sent a statement direct from Care Credit with notification of any remaining amount due to Care Credit and the time in which payment was due. 
  
  Please let us know what further action steps we need to take with the BBB to resolve. We have not spoken to the client since we issued the refund of $1667.86 on March 8th, in which to our knowledge the matter was resolved in the client's favor. 
  
  With Gratitude,
  ******* *********
  VP of Sales & Operations
  The Good Feet Difference| ******* Investments
  P. ************
  
  

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the system from the Good Feet Store in ************* on 1/11/25 - I spent over two hours listening about the product etc and I was surprised at the cost of the item, but I felt that I could benefit from the supports. I specifically asked HOW this could be approved by *** and the sales person (******) told me that Good Feet was certified to sell this product and said that I could finance through Care Credit too but I told her that I needed to do it through my *** and not at any point did she tell me that it required a doctors sign off. I am currently changing doctors and I cannot get this and now my *** will NOT Approve this. I called today to tell her about this and she said it is NON REFUNDABLE - I explained that I asked about *** and she never informed me that it required a doctor approval - I asked for her district manager phone number and she said she could not give that out and then I asked for corporate address and she said she did not have that either - She did offer to have someone call me, but I want this fixed, this is not my fault and I cannot afford to put this in credit or pay my FSA back as I cannot get the doctor sign off I need for weeks - I need someone to call me on this!!!!

  

  Business Response

  Date: 01/28/2025

  In responses to **** ******** request. Upon purchasing of product, Our policy free resize/exchange, no refund was reviewed with ***** and is also started on sales receipt. **** was offered option to apply for deferred financing or purchase with ***/*** account as this is accepted at all Good Feet Store locations however we can not guarantee their provider will approve. **** chose to purchase on her *** account and was denied. The Good Feet Store offered to change the purchase to the deferred interest financing option, which she refused and is now asking for refund. **** signed policy (see attached). We suggested if **** wants refund, a note from her physician stating they do not want her wearing the supports, we could then assist her per her physician's request. 

  The Good Feet Store can also provide customers with CPT codes and Federal Tax ID # to assist them with submitting to their insurance provider. 

  A refund is being denied. 

   

  Thank you. 

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They claim the orthodics relieve leg, feet & back pain. I’m having cramps in my calves waking me up in the middle of the night. My back has never hurt this much. They told me to alternate between the 3 different levels of orthodics and each pair is causing Plantar fachitis.
  The Good Feet orthodics are a crime. They’re ripping people off with false claims. I want a refund for the return of products.

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2024 I walked into the Good Feet Corona, ** location, as I had been wearing out my walking shoes on the right side. They said they would make everything right, involving, "analytics", measurements and especially, inserts. Instead of an improvement, things, my right foot, particularly my big right toe. It has been black and blue for months. I called and was told by **** to come back, to start over and "get it right". While I was there, a manager stood there with arms crossed and a most unfriendly attitude. **** did not start from scratch. **** (and his mgr.) left me with the same problem. My toe has been - and continues to be, black & blue. There has been significant PAIN due to their incompetence. I called again in late September and asked for a refund. I told "her" that I would be out of town on business in early October and hoped to get this wrapped up before leaving. Not only did she not get back to me in "probably a couple days". No-one (including "her") has called in all this time. I've been to my doctor for the pain, who sent me for x-rays. Then, I saw a podiatrist with whom I have a follow-up appt. with on 12/16/24. I finally removed all the inserts, etc. after - foolishly - trusting them to get it right at some point - they're the "experts", right? I initiated a dispute with Care Credit this week. This is beyond the scope of a simple refund, at this point. In addition to this complaint, I am now seeking legal advice and help in addition to other venues of help and reportage

  

  Business Response

  Date: 12/17/2024

  To *** *******, 

  Please accept my apologies on behalf of Good Feet. As Dir of **************** I had thought your request and complaint had been resolved however with this most recent BBB notification, it appears you have not been contacted from anyone at the store, inviting you to come in, to return your arch supports only for a refund. If you have any further questions, please don't hesitate to call me at ************ ex 4078 or I can be reached via email *************************************************************.

  Thank you for your patience. 

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into the Good Feet Store in *******, ** on Saturday 10/12/24 because I am a toe ******. ***** was the staff that fitted me while there, she was wonderful and even made the statement that they had not seen someone with such severe toe walking as mine before. I was told there was a warranty. I did suffer from some pain before going to the Good Feet store but nothing I couldn't handle. I left after purchasing $2,637.70 , my savings, I am on a budget. I rode home with the inserts she had placed. She did explain that it would feel odd, which it did and was very painful. Once home I placed the night time sleeves on only to wake from my sleep with severe pain. I removed the sleeves without any relief. I could not walk without excruciating pain the next day, Sunday 10/13/24. The next day, Monday, 10/14/24, I awoke with pain still in my feet. I called the Good Feet Store in *******, ** and was told I needed different sleeves and then informed him I didn't want any of it if I was going to have pain that severe. I was then told no refunds. I am now stuck with $2,637.70 worth of products that I can not even use. Please help me and let me know the next steps to receiving a full refund.

  

  Business Response

  Date: 10/18/2024

  ******** originally purchased on 10/12. Standard Good Feet policy is 60 day resize/exchange, no refunds, and is stated on the sales receipt. As part of our commitment to our customers, we follow up with them via follow up calls to see how they are doing. Making sure they are receiving the results and benefits they came in to get. If they are having issues, we invite them back in to see what is going on and help resolve. 
  
  ******** visited the store on 10/16 and we were able to address her concerns. She left the store satisfied.
  
  Thank you. 

• Initial Complaint

  Date:08/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother (***************************) purchased orthotic insoles from the Good Feet store. Within 24 hours she realized that they were causing her MORE pain. The stores district manager said they would accept a return with a doctors note (she has Parkinsons disease along with an autoimmune disease called sarcoidosis. The store accepted the doctors note and took the merchandise back on 6/15/24. The total amount was $2000. They refunded $1200and said they could not accept the socks - totaling $300 even though they were still in a sealed bag. The remainder of the the amount of the return which was $405.87 had to be issued as a check. We have yet to receive this check and the store continues to blame the delay on accounting and says the check has been approved but has not been issued. Now the manager will no longer return my calls and the district manager is of NO help. The merchandise was returned two months ago. We should have received the check by now or they could issue the amount on her debit card. This feels like financial abuse of an elderly person. She is 80 years old and battling dementia and Parkinsons.

  

  Business Response

  Date: 08/09/2024

  Store has a No Refund policy however on June 15th store went beyond policy and refunded customer

  Subtotal: *********

  Sales Tax: ******

  Total: ********* 5

  Visa -1,200.00  & Check -405.87

  Customer Answer

  Date: 08/12/2024

  we never received the check for $405.87. According to accounting- the check was approved but never issued.  

  

  Business Response

  Date: 08/15/2024

  To whom it may concern, 

  The Good Feet Store has been trying to resolve this issue however the customer had put a Dispute on the account along of original purchase, with the request for refund to be made on a different account. Refund has to be issued on same account which ahs a Dispute on it, therefore the balance of her refund cannot be issued until dispute is dropped. 

   

   

   

   

   

   

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  03/06/2024. The Good Feet Store. ****************************. *******************************, store manager that sold me the Arch Activator. I have Arthritis in my right knee. I could not walk for months due to the pain in my knee. My doctor told me to Purchase Arch Support to help support my need and balance out my walk because, I was becoming bowed legged. My doctor told me go to The Good Feet or to a reputable store. I walk in and I ask, ******* if she had some Arc support around $250.00, she said no! So, I try on some tennis shoes for $149.00, that had support. When I turn around to go back to my sit. She had a plastic pair of inserts position for me to try on (. I thought to myself. you said you don't have any inserts lesser price than $ ******.) I try on the inserts, and it felt uncomfortable and *******************************, said Oh! it will hurt for a while. start off 30 minutes and wear the Arches longer each day. I wore those Arch supports and is so painful to my feet and uncomfortable for me to walk in which supposed to balance my walk and support my knees and allow less pressure on that right knee. I stop wearing the Arch support because it is affecting my health and recovery to support me walking and not put so much pressure on my right knee. All I want is for The Good Feet to give me a not so hard and high Arch support, so I can properly heal and balance my walking. I paid a great deal of money to the good feet store. I call *****, customer service but it appears The ********************** is out to make sales and not really care about the true health of their customers. This is very serious because I have a health issues. I need good walking support, or I might have to walk with a cane. Please, The Good Feet please, change out these very hard high Arch insert and really give me the Arch's that will accommodate my feet and help me to walk and take pressure off my right knee so I can heal.

  

  Business Response

  Date: 07/26/2024

  Voicemail messages have been left on *******'s voicemail inviting her back in to an adjustment or exchange. 

  Customer Answer

  Date: 08/02/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************