Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/16/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12-13-22, I walked into store to see if they would measure me, so I could sent the Measurements to *******************, **, where I use to live on 4-15-21, because I paid for a Lifetime Servicing program. The issue was my shoe size went from a 91/2 to a 101/2. ***************************** said she would charge me $20.00 to get measured and trade out my old Strengthner Orthotics. I thought they advertised for free fittings, I was having severe foot pain. She sold me 2 pair of running shoes which cause pain to my bone spur and a Maintainer and Relaxer orthotic which cause instant pain. I paid a total of ******* on Care Credit. The business is committed to help with foot pain. The business said they would only refund me for the 2 pairs of running shoes and not the 2 additional orthotics that also cause severe pain. ***************************** kept talking over me so I told her I would go back on 12-16-22 to Talk to a Regional Manager.The only number on the sales receipt is 223471115480245.I want a refund on the Maintainer orthotic, $ ****** and the Relaxer: $449.99, 2 pair of running shoes, ****** at $140.00 each, Total is $1,219.98.

• Initial Complaint

  Date:11/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Good Feet Store claims that inserts are "made" to fit an individual's feet and this is not true. After purchase, I went to the restroom and the stockroom door was open.Inside were hundreds of boxes of inserts...they are not "manufactured". What they do is this...they get the basic size of your feet based by the carbon copy and then guess on which insert you need. This is evident by how quickly they give you a different insert if the first one doesn't fit. Since this purchase, my left foot swells and my hip hurts. So much that I have extreme pain and walking is excruciating. According to policy, I cannot return the items for a refund. Their solution is to try another insert. Again, proof that their claim of inserts being "designed" for my feet is false. I called and asked for a refund and was denied. They provided false statements regarding their product which, I believe, is illegal

  

  Business Response

  Date: 12/05/2022

  To whom it may concern, 

  Customer ******************* visited the ********** store on Nov 2nd and made a purchase. Store policy is always explained at the time of purchase and is on the store receipt as well. It is also explained to our customers that they may need an adjustment if the supports are not providing them the results and benefits their designed to provide. Many times, a slight adjustment can make a huge difference in comfort and results. Offering to resize/exchange is standard policy of Good Feet.  

  We are sorry to hear that ****'s supports have not provided her with the results and benefits she went in to get, and that we are just now hearing about her issues. Although the Good Feet Store has a 90 day resize/exchange, no refund policy, I have approved a refund on her supports only. I will be contacting the store to have them give ******************* a call and arrange for her to return the arch supports for a refund. 

  Please also know, at no time does The Good Feet Store advertise we make custom supports. We offer over 20 different styles and strengths of our prefabricated arch supports that are sized to fit our customer based on their arch length. We personally fit our customers, not custom fit. So, it is true she likely saw an inventory/order that was in the backroom of our own manufactured arch supports. 

  Kind regards, 

• Initial Complaint

  Date:10/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Sir or Madam:I spend $2, ****** on arch supports that I cannot use because they make my feet hurt worse.I contacted the store and they said they will not give me a refund.Sincerely,*******************

  

  Business Response

  Date: 10/18/2022

  *************************** came into the Mission Valley location and made a purchase on Oct 9th. Four days after purchase, **************** was called by his arch support fitter to see how he was doing, a follow up call. She left a message on his voicemail. He later called back requesting a refund. 

  Good Feet has a 30 day No Refunds, 90 Day Free Resizing/Exchanging. this was explained to him at the time of purchase and is stated on his receipt. 

  It is customary and store policy, which we review with each customer that if they are having issues with their supports, a slight adjustment can make a huge difference. This is our offer to ****************. If he is having issues with his recent purchase, we would like to invite him back in for an adjustment. 

  Kind regards, 

• Initial Complaint

  Date:09/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was fitted with inserts and new shoes. I have a high arch but the salesman said it should be higher. After following his protocol, I got down in my hips and couldnt walk.I text the main headquarters in Ca. and requested a refund since the treatment made me worse. They replied and said a colleague would be in touch but I havent heard anymore. I would appreciate a refund of $1600 and some odd dollars. Can you please help me?

  

  Business Response

  Date: 10/05/2022

  We have reached out to ************* and awaiting his response. He request has also been forwarded to the ******* franchise representative requesting they conact him and further asssit him in a resolution. Email below sent to ************* on 10/2/2022

  Hello ****,
  
  Thank you for visiting the Good Feet website and allowing us the opportunity to assist you.
  
  Please accept my apology on behalf of Good Feet. I have searched through my emails and can not find any other email from you. Would you mind letting me know which location it was that you made your purchase from,and the date of your purchase? I am happy to see how I can further assist you.
  
  When you state below that you are requesting a refund on your lifetime plan, are you meaning your purchase of supports? If so, due to medical problems, if needed, are you able to provide anything from your physician stating they dont want you to wear them due to your problems?  
  
  Kind regards,
  *************************-Porretta | Dir.Customer Service & Franchise Training
  Good Feet Worldwide | *********
  5923 *********************** | ********, ** 92008
  o ************* | f **************
  e *********************************** | w goodfeet.com
  

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/15/22 I went to the Good Feet Store to see what it was all about after having seen numerous commercials on TV. I suffer from feet arthritis but wondered if I could get relief with their product. The salesman seemed knowledgeable but also persuasive. I bought the middle of the road package for $2019.20 hoping for relief. I was told at the time that if after two fittings I still got no relief I would be refunded. I called to schedule with the original salesman and was told he "was no longer with us". I went back today (8/2/22) as I was still dealing with pain and wanted to at least return the sneakers as I had not ever taken them out of the box. I was asked for the receipt and then told that they were not returnable. The smaller print at the bottom of the receipt said no returns. This was not told to me and in fact the opposite was told to me as seen in the sentence above.I feel this outfit is a scam which preys on people who are suffering with foot pain, and I admit I fell for the pitch. However, what I was told in the store that first day and what I was told today (8/2/22) are vastly incongruent. I must admit that I, and most other people I'd be willing to bet, do not read the cash register receipt and accept what they have been told orally.This has been an expensive ****** for me, but I feel I was also not told the "whole truth and nothing but the truth".please note the first uploaded material was a mistake so please disregard

  

  Business Response

  Date: 09/14/2022

  Customer had scheduled to go back to the ********************** on 8/23/2022. Had note from physician stating she could not wear supports. Refund should have been offered. Checking on status.