Complaints

This profile includes complaints for Jerome's Furniture Warehouse's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Jerome's Furniture Warehouse

  16960 Mesamint St San Diego, CA 92127-2407

• 

  Jerome's Furniture Warehouse

  1190 W Morena Blvd San Diego, CA 92110-3833

• 

  Jerome's Furniture Warehouse

  11750 E 4th St Rancho Cucamonga, CA 91730-6131

• 

  Jerome's Furniture

  18850 Hawthorne Blvd Torrance, CA 90504-5507

• 

  Jerome's Furniture Warehouse

  23401 Avenida de la Carlota Laguna Hills, CA 92653-1565

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/26 my wife and I purchases an Avalon Honeycomb Cabinet product # CTV06OD70 from ******'s at the Scripps Ranch location. We were able to pick up the item same day at the Mesamint location and brought it home. We were not allowed to inspect the item at the pickup as they did not allow us to unbox it there. Upon unboxing the item at home we noticed the glass was broken and immediately called the ******'s *********************** to file a claim with the insurance we purchased. The service center told us to go to the store to resolve the issue. The following day we went to the store and met with our Salesperson Gab who told us that the store can't do anything and everything would have to go through customer service. We provided them the information and pictures and were told **************** would contact us in **** days (an excessive amount of time). We received an email from Ewele at ******'s Service on 3/6 requesting information about the issue (again this was previously provided - including pictures). We provided the information again. On 3/8 ******* from ******'s asked for pictures of the damaged item, again, which we gladly provided.Since that time we have made 4 calls and I have personally sent 4 e-mail messages requesting the status of our claim with zero response. The warranty won't honor the claim as they say it is a store issue. The ******'s store cant do anything and I was told once by the store that the salespeople at the store are not able to help and we have to go through ****************. **************** doesn't reply to messages or calls as we are always told someone will reach out to us and they never do.******'s claims the all sales are final and won't accept returns and we have to wait for customer service who again doesn't respond. We paid $1068.41 for a broken item, cant return it and can't get it fixed.

  Business Response

  Date: 03/18/2023

  Dear ******, 

   I am very sorry for the delay in service and for the inconvenience caused by that delay. Looking at the order, I can go ahead and exchange that cabinet for you. We will also offer delivery of that item with no charge and the delivery crew will remove the one in your home at the same time that they deliver the new one for you. Please contact us via phone, email, or text to confirm the delivery address as well as schedule that for delivery. 
  Once again, I am very sorry for the inconvenience that you have incurred regarding this issue with the cabinet. You can reach customer caree at ************, via email at ************************************** or via text at the website, jeromes.com. 

   

  Sincerely, 

  ******'s Furniture

• Initial Complaint

  Date:03/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been dealing with Jeromes Insurance policy **************************** who do not answer their phones (still due to Covid) since Jan 2023. I have a 5 year protection plan. I have done all the leg work with sending pictures and everything else they want from me. You have to leave your number for a call back and if they call you back they try to transfer you to another department that hangs up on you. If you email them, you get a response of "they will get back to you in 3 days" or some are 10 days. it may take me 5 years to get someone to talk to me!Do not buy their insurance, it is a scam.

  Business Response

  Date: 03/15/2023

  Dear *****, 

   Thank you for your patience regarding this matter and I am very sorry for the inconvenience caused by the delays with Guardian Furniture Protection Plan. Guardian is a separate company from ******'s, so we are not really able to do anything regarding their response times. I can contact our liaisons with them to see if we can get an update on any claims that you have active that this time. Please contact us with the claim number(s) so that we can contact them for an update. 

  You can call customer care at ************ or you can email us this information at ************************************** You can also text us via jeromes.com with that information so we can contact them for an update. 

  Thank you for your time and patience. 

   

  Sincerely, 

  ******'s Furniture

• Initial Complaint

  Date:03/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/27/23, we visited the furniture store in Scripps Ranch looking for a bed for our 3 y/o grandson. We were told there are no stores in the area we lived in (Inland Empire, ******** area) that there are only two stores, this one and one in Rancho ********. We selected a set and purchased it. The model on display was low and the mattress was a safe height from the ground. The sales person convinced us to upgrade the mattress and order a bunky board. On 03/03/23 the furniture was delivered and assembled by them. Upon looking at the bed we realized it was bigger than the one selected, higher off the ground and gaps between the mattress and frame. We immediately contacted the store to request an exchange due to safety. We have been given the run around. We've been told all sales are final and only corporate can approve an exchange. We explained we are not asking for a refund but an exchange for a safe bed which we would potentially spend more on if needed. They got back to us today and said No. We visited the local store in ******** and found the bunk beds on display only had only 3 supports for the top bunk which would require the purchase of a bunky board. How can ****** sell unsafe kids beds? We spent close to $2000 and are now stuck with a bed we cannot use. How can furniture sales be final without consideration for safety? I am requesting an exchange for a safer alternative or a refund.

  Business Response

  Date: 03/09/2023

  Dear *****, 

   Thank you for your patience regarding the issue with the bed and I am very sorry for any inconvenience you have incurred. We have reviewed your order and the photos and determined that we will go ahead and allow a reselection on the bed frame only, though you will need to pay a new delivery fee. That means that you can come into any showroom and select new furniture of equal or greater value to the credit available from the bed frame. Please note that if the new furniture is more than the available credit from the bed frame then you will be responsible for the difference. 

  Thank you again for your time and patience. Please come into a showroom within 7 days to select new furniture on this. 
  Please feel free to contact us again if you have any questions or need further assistance. You can call customer care at ************ or email us at ************************************** You can also text us via the website at jeromes.com. 

   

  Thank you again. 

   

  Sincerely, 

  ******'s Furniture

• Initial Complaint

  Date:03/02/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a warranty with ******'s for 5 years for my couch I purchased in 2021.Claim# *******. There was a fire scare at a neighbor's apartment and I had to flip my couch to get my Mom's Cat from under the couch to go outside during that time. I sent pictures to ******'s claims of the two wheels that fell off during that and had asked If I could please make an appointment for a Technician to come fix my couch under my warranty. I had to call and email multiple times. One Representative said he would call me back with an appointment date and I never received the call. I called back multiple times today and someone hung up on me, another employee put me on a hold 12 min hold. Then called me back and left a message and did not leave an extension phone number and just said " call us back". I called again and at this point I was very frustrated and upset. The only Employee that helped me and had patience and understanding was ******. I hope she gets a promotion because she when above and beyond and even updated my address. She is the only one that asked if my address was the same. Tonight thanks to her I finally have an appointmentm I hope this gets fixed and that people that are "contracted" to work with ******'s on the Warranty plans have background checked too. My Mom and I leave alone and this could be dangerous. I am trusting ******'s to have the same quality of customer service as I had at the ******'s store when I bought the product or the last time someone came to fix my couch before.

  Business Response

  Date: 03/06/2023

  Dear *****, 

   Thank you so much for your patience regarding this service process and I am so sorry to hear that you had difficulties in contacting us for service. I am happy to hear that ***** was able to help you with that and got you the information you needed to get service on that sofa. We will be looking into the phone system so that we can see what happened and how we can prevent these issues from happening again in the future. 

  Thank you for your time and please feel free to contact us again if you have any questions or need further assistance. You can call customer service at ************ or you can email us at ************************************* or text us through the website at jeromes.com. 

   

  Sincerely, 
  ******'s Furniture

  Customer Answer

  Date: 03/06/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:02/28/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Oct of 2022 my husband and I bought a recliner chair and custom couch w/ expected delivery of ***** weeks. When the chair was ready we had to reach out to our sales representative to just go ahead and ship the chair because it was already ready. Since the delivery of the chair we have had to contact the sales person, ***** constantly about updates on the couch and was either ignored or given stale and vague information on its whereabouts. On top of that, every time the delivery date is set- that day comes and nothing is ever dropped off. Every time we have reached out to have information on the delivery date- it is always pushed back to a (vague) later date. (Ex. Late January Early March)Ive reached out to the ******************* In request to have someone else update me with new delivery dates only to be told that theyll reach out w/in the coming week if there are changes in the delivery schedule. We paid good money for furniture that we still have yet to receive. The company remains vague on details and when talking to any of the associates no one calls back or a manager is always busy and will call you back. The only reparation offered was $150 for our inconvenience and long wait. We still dont have the couch we purchased 4+ months ago. The whole process after buying has been one irritating experience after another.

  Business Response

  Date: 03/06/2023

  Dear *******, 

   Thank you so much for your patience regarding the delay in the receipt of the sofa for your order and I am very, very sorry for the delay in receiving that furniture as well as any delay in notifying you of changes in the **** Unfortunately, all of our incoming dates on furniture are only estimates and they are subject to change. Looking at the order I do see that it is showing an ETA within this week right now, so we will keep an eye on the order so that when that is showing in stock we can contact you as soon as possible to schedule that delivery. I do see that the refund of the delivery fee was completed, as well as the additional refund for the delay in this furniture. You should have seen both refunds back on the card used for the purchase. 

  
  Thank you again for your patience and please feel free to contact us again if you have any questions or if you need further assistance. You can call us at ************ or email us at ************************************** You can also text us via the jeromes.com website. 
  
  Sincerely, 

  ******'s Furniture

  Customer Answer

  Date: 03/09/2023

  The money that was supposed to be refunded has not been refunded. The communication with the business on updates has been very casual. When I called the business to contact me for weekly updates- they still contacted my husband- who is at work during the day and cant take on this issue. I myself have been avoided, and I feel like the company is playing games and purposely pushing back delivery dates. The entire experience is just awful. I was quoted ***** weeks and Im now quickly approaching 6 MONTHS. I either want a full refund- or my furniture.

  Business Response

  Date: 03/15/2023

  Dear ******, 

   Thank you for your patience regarding the issue with the recliner. I do see that you were approved to return the recliner for a refund, we just need to schedule that for pick-up. We can schedule that return for any day except Sundays, starting Monday, March 20th. Please contact us to schedule that return. 

  Please contact customer service via phone at ************ or email us at jerrycares@jeromes. com to schedule that order for return. You can also ******* via the jeromes.com website to do that. 

  Thank you again for your time and patience regarding this. 

   

  Sincerely, 

  ******'s Furniture

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been having sofa issues for about 9 months now. I have had the sofa exchanged at least 4 times. It was even exchanged to a different sofa and still broke in less then 2 months. Now this latest sofa was delivered broken as I was told and I quote it was the last one so it was probably broken thats why it was the last one. Im trying to exchange this current sofa for a different one now Im being told that I owe $101.93. The new sofa is only $12 difference but now the 5 year protection plan wont transfer to the new sofa. This has never been a problem in the past with any of the other sofas. I even showed the rep the email I have saying that I have a ****** credit because they made the mistake of not crediting me the protection plan with the last exchange. I was told nope you need to buy a new protection plan. So Im being told that Im out the price of my protection plan for no other reason then defective products on Jeromes part. I shouldnt have to pay extra due to defective products. I just want my exchange my free white glove delivery that I also payed for and my protection plan. The other option would be to give my my full amount payed $****** back. I am currently waiting on a call back but I have never received one in the past I always have to call them back. So any help with this situation would be appreciated.

  Business Response

  Date: 03/06/2023

  Dear ********, 

   Thank you for contacting us and I am so sorry for the issues that you have had with your furniture over the recent times. Looking at your order I see that you have an exchange/reselection scheduled for delivery on Tuesday, March 14th. Looking at the order, I see what you mean about the balance showing. That balance is for the new furniture, but the credit for the furniture in your home will cover it. That will zero out as soon as the furniture in your home has been picked up and brought back to the warehouse. You do not have a balance on that order. 

  Because of the number of deliveries, and our routing system, we are unable to guarantee time frames. You will get the estimated 4-hour time frame around 9 pm on the night prior via email, automated phone call, and text. In addition to that, we have a delivery tracker that can help you track the truck throughout the day. The time frame is subject to change, however, we try to get the timing as close as possible. You can track your delivery the day of the delivery here: ***************************************************.

  Thank you again for your time and patience regarding this order and please feel free to contact us again if you have any questions or need further assistance. You can call customer service at ************ or email us at ************************************** You can also text us via the jeromes.com website. 

   

  Sincerely, 

  ******'s Furniture

  Customer Answer

  Date: 03/10/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:02/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over $2000 couch purchased from jeromes along with the protection plan, the couch is damaged and jeromes protection plan company is not getting back to me. I have been trying for the past 6 months and they keep telling me that they have put a request for someone to get back to me but they never do.

  Business Response

  Date: 03/01/2023

  Dear *****, 

   Thank you for contacting us and I am very sorry for the delay and any inconvenience you have incurred due to said delay. I would like to take a look at this order for you, but the phone number provided doesn't pull up any orders with a sofa. Can you please provide the phone number that was used for that order so we can pull that up and take a look? You were trying to make a claim with the furniture protection plan, is that correct? 

   

  Sincerely, 

  ******'s Furniture

• Initial Complaint

  Date:02/22/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning, I am contacting due to I purchased a couch from Jeromes furniture. I went into the store and showed the store person what exactly I wanted and they processed my purchase. They estimated **** weeks and I was satisfied with that. I received a text from Jeromes that my purchase was arriving on Friday 22february23. I received the order and as I looked over the couch I found that it had several issues, one of the feet were broken, hole in a back pillow sowing incorrectly, staples showing out of seams, extra material that was showing on the sides of the arm, multiple issues that you wouldnt expect in a custom order. It showed that they rushed the product to be ahead of the 8 week ***** This is so frustrating. I contacted the business the day I received the order and they had me send pictures and said they would not do a refund and I am still waiting for them to pick up the order that is defective

  Business Response

  Date: 03/01/2023

  Dear *****, 

   Thank you for contacting us and I am very sorry for the delay and for any inconvenience you have incurred regarding the furniture that was delivered. I understand your frustration with the service process, but we do need to review the photos that have been sent so that we can see what solutions we can offer. As soon as we have reviewed the photos we will contact you with the next steps to getting this issue solved for you. 
  
  Thank you for your time and please contact us if you have any questions. You can call customer service at ************ or email us at ************************************** You can also contact us via text at the website, jeromes.com. 

   

  Sincerely, 

  ******'s Furniture

• Initial Complaint

  Date:02/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased $3733.35 dollars worth of furniture from Jeromes on 2/4/2022. I purchased a 5 year Warranty Contract. When I received my furniture, my table was received warped/defective. I called Jeromes in ****************, ********** I told them about my defective furniture and I contacted my sales person ***************** and sent him pictures. Well, it took them 4 months to get me out a new table. Due to the bad customer service I received and the disregard of my concern of my defective furniture, I asked to cancel my Warranty of $399.00 in March of 2022. I felt that the disregard of my concern was not important to them, and no sense of urgency to receive another table, I made it clear to ******'s that I did not want any further contact with them and to cancel my Warranty. Well I paid off my account less the $399.00 in December of 2022 and I have made numerous calls and no one seems to find my contract with the Warranty detail. Now I am in default, and it is corrupting my credit score which I have excellent credit. When I call customer service all they say is that someone is working on my case.. 1 year later and no resolution.

  Business Response

  Date: 02/23/2023

  Dear ********, 

   Thank you for your patience and I am very sorry for the inconvenience caused by this issue as well as the delay in getting this taken care of. I am looking into this order for you so that we can fix this issue with the refund. As soon as I have an update I will contact you to give you that update and let you know what the next steps will be. 

  Thank you for your time and please feel free to contact us again if you have any questions or if you need further assistance. You can call customer care at ************ or you can email us at ************************************** You can also text us through the website at jeromes.com. 

   

  Sincerely, 

  ******'s Furniture

  Customer Answer

  Date: 02/24/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************************
  
   
  

• Initial Complaint

  Date:02/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a bed frame from Jeromes furniture in *********** ********** in 11/2022. There was 4 delivery attempts because every time they wanted to give me a broken and scratched bed frame. Ive spoken to multiple people to resolve thisno luck in getting a resolution. Since I needed a bed , they told me to stay with the scratched up one and that they will exchange it once they have another one thats not broken or scratched.they first told me it would take a couple of days, then they told me it would take until 02/01/2023 because they didnt have it in stockand now they are saying it will take until march 2023 but not sure what day. I feel like at this point they are pressuring me to just stay with the scratched one, when I paid full price for a bed frame that shouldnt be like this. I had paid for white glove fast delivery , and thats the only thing they refunded. I want to at least get 50% of my money back at this point.

  Business Response

  Date: 02/10/2023

  Dear *****, 

   I am so sorry for the inconvenience caused by the issue with the beds that we had in stock. I understand your frustration with this process and I am so sorry that it has taken so long to take care of this for you. Looking at the order I see that we are expecting a new shipment of that bed in mid-March at this time, but please understand that this is just an ETA and therefore is subject to change. As soon as we have those beds in stock we will let you know so that we can schedule that exchange for you. 

  Thank you so much for your patience regarding this service and please feel free to contact us again if you have any questions. You can call customer service at ************ or you can email us at ************************************** You can also text us via the website. 
  
  Thank you again for your time. 

   

  Sincerely, 

  ******'s Furniture

  Customer Answer

  Date: 02/12/2023

  Thank you for your fast response, however this does not resolve my issue whatsoever, or gives me any type of new informations from Jeromes . The only thing that this message provided was that now Jeromes is informing me that instead of the 02/26/2023 date of restock, is not used yet again to Mid March 2023, and with no gurantee. That is NOT what the last text message stated on January 31st, 2023 at 2:48 P.M. The only way to resolve this now is to get the information to the *** so I can write a more official complaint, and either receive my bed by end of 02/2023, or give me at least half of my money back, since your provided me with a scratched up and broken bed. If the item was not officially in stock , or if the items that you had in stock were damaged, then It should've been informed to me at the time of purchase, or it should've never been in display. I understand sometimes mistakes happen, the first time I got a bed delivered, the driver was extremely rude because I refused to get a damaged bed, they stated " let me talk to my manager.." and they left. without saying another word. Then for it to happen 3 more times? I don't understand how this is good business or customer service. You easily took my money, promised me a bed within a week,  but getting that bed has been not as easy and such an unessessary headache. and now I am demanding for the product I already paid you for, you cannot leave me without a bed, so I need this to be resolved as soon as possible. I suffer from Anxiety and this is giving me flare *** every time I try to resolve it.

  Business Response

  Date: 02/22/2023

  Dear *****,

   Thank you for your reply and again, I am very sorry for the delay in the receipt of the new bed for you. Unfortunately, we are not able to guarantee any time frames, since we are only provided with estimates from the manufacturers and are subject to change. As you are aware, the *** for that bed is showing mid-to-late March at this time. 

  If you would prefer, I can offer you a reselection on the bed instead, that is that you could come into a showroom and select new furniture of equal or greater value to the bed frame that you would receive instead of a direct exchange on the bed. Please note that if the new selection is more than the available credit from the bed you would be responsible for the difference. If you are interested in this option please let us know so that we can notate the return, then you can come into a showroom to select new furniture. 

   

  Thank you for your time and please feel free to contact us again if you have any questions or if you need further assistance. You can call us at ************ or you can email us at ************************************** You can also text us via the website at jeromes.com. 

   

  Sincerely, 

  ******'s Furniture