Business Profile

Furniture Stores

Jerome's Furniture Warehouse

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Complaints

This profile includes complaints for Jerome's Furniture Warehouse's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

171 total complaints in the last 3 years.
40 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a mattress from Jeromes furniture Sleep Shop in January 2021. Something didnt seem right with the mattress after about 8 months. Then after it was over a year old I noticed that one of the edges was starting to sag. I left a message for Jeromes customer service. I did not hear back from them. then the mattress became much worse. I called and emailed. This time I was sent from department to department. They all said they would get someone to help me but nothing happened. When I finally got an answer it was over a year and a half old. After, waiting weeks they sent out a third party inspector for a mattress expert company and the Young tech never even looked at the sagging part of the mattress. He eventually reported back to Jeromes that nothing was wrong with the mattress. I feel they are avoiding the problem that they have a defective mattress. I was first told by one employee that Jeromes would replace the mattress since it could be repaired. Now they are saying that nothing is wrong with the mattress and nothing will be done. Please contact me to let me know what to do next.regards,***************************** ************
Business Response
Date: 01/23/2023
Dear ******,
We are very sorry for any inconvenience that you have incurred regarding the mattress and any confusion about the service that was to be offered. We sent the inspection request and had that inspected as that is the first step in mattress claims. According to the mattress inspection report there were no defects with the mattress, so we are not able to offer service on that at this time.
If you would like we can send another technician to inspect that, as 60 days have passed since the last inspection. If they should find a defect in the mattress then we can see what service we can offer to rectify the warranty issue.
Please let us know if you would like that inspected again. You can call us at ************ or email us at ************************************** Thank you for your time and patience and please feel free to contact us if you have any questions.

Sincerely,
******'s Furniture
Initial Complaint
Date:01/18/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sales Order #: 1207209YP78 I placed this order for a sofa early December. Beginning January I started to get emails and texts saying that my sofa would be coming mid January. After the third message I had my old furniture removed around the 12th of January so that there would be room for the new sofa. After I did this I followed up on the delivery around the 14th, they are now saying it will be the end of January and possibly early February for delivery. Meantime my family and I are sitting on the floor because they said 3X it was coming mid January and I planned accordingly. When I called about this all I get is "the contract says 8 weeks so we are still ok", You are not ok I was ok waiting until JEROMES said it was coming earlier and not only did they say it once but 3X. I think Jeromes broke the contract by stating it was coming mid January. I am going out to purchase a sofa else where I want a FULL refund for this one.
Business Response
Date: 01/23/2023
Dear ***,
Thank you for your patience regarding the order with ******'s Furniture and I am so sorry for the delay and any inconvenience caused. Looking at the order I see that the *** on the order is showing the end of January, which is within the estimated time for special orders for this manufacturer. You were apprised of the *** being mid-January when you purchased the order because that was the *** at the time, but these are only estimates and are subject to change.
If you would like to cancel the order we can do that, though 25% of the price is non-refundable as was outlined in the paperwork done at the time of purchase.
Thank you again for your time and patience. I am very sorry for the delays and for any inconvenience. Please feel free to contact us again if you have any questions or if you need further assistance. You can call customer care at ************ or you can email us at *************************************.

Sincerely,
******'s Furniture
Customer Answer
Date: 01/23/2023
The "mid January" time frame was not expressed to me at time of purchase as you suggest - this time frame was sent to me by email and text 3x well after the purchase date (around the first of the year). Based on these contacts of delivery I acted to remove my furniture in anticipation of this delivery date that you gave. I found out by making another contact to ******'s after removing my furniture that they moved the delivery date again and it would be later in late January if I had not made this contact myself I would not have known about this. VERY Poor costumer service. I am requesting a full refund with no deductions based on YOUR changes in delivery and the inconvenience this has caused me.
Business Response
Date: 01/30/2023
Dear ***,
Thank you for your patience and I am very sorry for the delays, any miscommunication regarding our policies, and the inconvenience that has been caused. I am currently in contact with our special order management to see what we can offer regarding this order. I should have an update within the next 72 hours. Once I have that update I will contact you to let you know what the next steps will be and what we can offer regarding this order.
Thank you for your time and patience.
Please feel free to contact us if you have any additional questions or if you need further assistance. You can call us at ************ or email us at *************************************.

Sincerely,
******'s Furniture
Customer Answer
Date: 02/03/2023
Just a got a call form the store they are now saying it could be MID FEBRUARY (maybe longer) for the delivery! Its been 8 weeks as of now I was told 3x it would be mid January, then a couple of messages saying it would be end of January, and then more messages early February and now this- what a joke! I don't want to wait any longer. I'm am again requesting my ****** full refund to me in full immediately or I'm going to file with small claims this is absolutely unacceptable! Never have I experienced horrific costumer service!
Initial Complaint
Date:01/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
It was time to invest in comfort and my wellness with a new bed from Jeromes Furniture. However, Jeromes has failed to abide by their list of Guiding Principles listed on their website: Transparency behind the sales, Service and Family.After making a purchase Ive found that the pillows were not the best for my sleeping position and overall comfort. Its challenging to get a good nights sleep with pillows that make you uncomfortable. I wanted to return my pillows because it didnt match the comfort of my mattress. The employees were not transparent with the rules of merchandise that everything was a final sale. I wish this would have been explained to me and I wish I would have been guided in finding the right pillows on the store if this was the case. The employees were awfully rude and unwilling to help me when I returned to the store. If this is how Jeromes treats their family - I really want nothing to do with it. Please focus on the customer instead of focusing on a commission.
Business Response
Date: 01/18/2023
Dear ********,
We are very sorry for any inconvenience you have incurred regarding the pillows and we are sorry to hear that you are not satisfied with those. We took a look at your invoice and do see that the invoice was signed where the return policy is acknowledged. As a general policy, we do not accept returns on any merchandise and we do not have a comfort guarantee for any of our merchandise.
I am sorry if you felt that this policy was not clarified for you and we will look into ways of making this policy more prevalent for customers in the future.
Thank you for your time and please contact us again if you have any questions or if you need further assistance. You can call customer care at ************ or you can email us at *************************************.

Sincerely,
******'s Furniture
Initial Complaint
Date:01/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had the bed frame and mattress that I ordered from ******'s delivered today. The delivery men could not put the bed together completely because screws were missing. I was told that he called in the issue and that I would be contacted by ******'s to get it fixed. I also told him that the mattress was not as thick as the one I ordered. He said not to worry about it because it will rise up. It never got any thicker. I also was not contacted by ******'s as I was told. I called into customer service and spoke with a rude person who told me I should have rejected the order because that would have been easier to fix. I told him what the delivery man told me and he made an annoyed sound, so I asked to speak with his supervisor. He said I would get a call back in 24 hours. I told him this was unacceptable, and he didn't care. At that point I called the store I purchased the bed from. I was on hold for 22 minutes before being sent to voicemail. Also please change your on hold message that says "we are experiencing a higher call volume than usual." No you aren't. You don't have enough staff because you don't care about customer service. Since no one at ******'s helped me and I did not get what I ordered, I have disputed the charge with my credit card company. I have cited consumer fraud as the issue. If ******'s actually contacts me about this I will be more than glad to find an amicable resolution, but seeing as I did not get what I purchased, I will not be paying anything until I have the correct items, and put together correctly.
Business Response
Date: 01/18/2023
Dear ******,
We are very sorry for the delay and inconvenience caused by the issue with the missing hardware for the bed. I understand your frustration regarding this issue and we will bring this to the attention of the manufacturer so that we can make sure that we can avoid missing hardware in the future. I am also sorry to hear that you did not receive adequate customer service from our phone representative or at the showroom level. I will make sure that management is made aware so that they can look into this for ways to improve our training regarding customer service.
We see that you have an exchange in the system that needs to be scheduled. Please contact us to let us know what day you would like that delivered so that we can see about getting that scheduled for you. Please note that the delivery crew will be picking up the bed that is in your home and assembling a new bed in its place at the same time.
Please contact us again if you have any questions or if you need further assistance. You can call us at ************ or you can email us at *************************************.

Sincerely,
******'s Furniture
Customer Answer
Date: 10/19/2023
On January 9, I had furniture that I purchased from Jerome's delivered. The assembly was not completed. They also took my old mattress. I complained for months to Jerome's and in April we reached an agreement that I would keep the furniture in my home, and they would not charge me for anything. In August I received a letter from a debt collector stating that I owed Jerome's for the full amount of the delivery. Jerome's delivery driver forged my signature the day everything was delivered, and Jerome's used that forged signature to try to collect money on a delivery that still to this day has not been completed. I contacted Jerome's customer service on January 9 demanding that they return the mattress that had been removed from my home, since the one they delivered was not the same as what I ordered. They failed to return the mattress. Since the mattress that was delivered was defective, I had to purchase another one. On January 24, I purchased a mattress from Mattress Firm for $*******. My son has been injured because the bed frame that Jerome's delivered was not assembled properly. Jerome's insurance company Allianz has told me that reporting this injury is "me being petty." That is an exact quote that happened on a recorded line. In addition to those issues, Jerome's scheduled a "redelivery" of the items and was scheduled for January 11. This was done without me approving my availability. I had a court date for a parking ticket the same day. Because of how exhausting it was getting ahold of anyone at Jerome's I opted to pay the fine online, rather than fight it as I intended, because I wanted this delivery to be completed. When Jerome's arrived on January 11, they had the same wrong parts from the original delivery, and wasted my time. The fine I paid was $***. Jerome's owes $******* for the mattress and the parking ticket. I have so much documentation that the BBB site will not allow me to upload it all.
Business Response
Date: 10/25/2023
Dear ******,
Thank you for contacting us and I am so sorry for any inconvenience caused by the issue with the bed. Can you please send updated photos of the bed so that we can send them to management for review? We would like to see how we can help you with this issue, but we will need updated photos because management will ask for them before we can make any kind of service determination.
You can send the photos via email at ********************** or you can text them to us via the website at jeromes.com. If you need to contact us via phone you can do so at 866-633-4094.
Thank you for your time and patience.

Sincerely,
Jerome's Furniture, Customer Care
Customer Answer
Date: 10/26/2023
They completely ignored my compliant. They have all the photos of the bed already, and I am not sure why management isn’t the one responding. It’s very clear that their strategy is to play stupid and I hope I go away. I guess I’ll have to file a lawsuit against these criminals.
Initial Complaint
Date:01/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a couch early December, from the beginning customer service was atrocious. They delivered the couch one week before Christmas but the cushions were incorrect, called CS and were told that I was approved for a couch replacement. At this point I just want a refund because the hassle was becoming a nightmare and the couch in our living room was constructed poorly. I decided to buy a couch from a different store all together, local store. I have been trying to get refunded by ******'s but they make it impossible to for them generate a refund. It's already the 9th of January and I've yet to receive a call from them.
Business Response
Date: 01/22/2023
Dear ******,
We are very sorry for the delay in service and the inconvenience that you have incurred due to the issue with the sofa. I have looked at the account and I see that we are working on this for you and should have a response and solution for you regarding this order within the next 48 hours. Our customer service personnel will contact you as soon as we have that so that we can get this service taken care of for you.
Thank you for your time and patience and please don't hesitate to contact us again if you have any questions or need further assistance. You can call customer care at ************ or email us at *************************************.

Sincerely,
******'s Furniture
Initial Complaint
Date:01/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We ordered a sofa w/ chaise from Jeromes on 9/17/22. After picking up the sofa and returning home, I assembled it only to discover the entire back piece was missing from the sofa section. So after days of trying to contact customer service I couldn't get in touch with anyone. I went back to the store to try to get this sorted but was assured there were no customer service reps (of about 100 employees) at the store and my only option was to continue trying to call. After more days of calling and emailing I finally received a text message explaining that stock of that sofa has been depleted and my only option is to wait months until the new shipment with no way to reply to the customer service rep. **** offered to replace the couch with anything of equal or lesser value. Not an enticing offer so I passed. **** offered a $100 gift card if I waited on the new shipment. I couldn't take the slow back and forth of communication anymore with days between replies so I yielded to this option.On 12/18/22 I finally got a call asking me to confirm a delivery window between 3:45 and 7 for the next day. I confirmed. I get a call the next day that the delivery will be there around 1. Called the company and said this is out of the confirmed window but they claimed there is nothing they can do. So now I had to take personal time from work to run home for the delivery. About halfway home from work I get a call and the driver tells me he has the wrong item and he cancels the delivery. After more customer service back-and-forth I'm assured all they can do is reschedule the delivery.Now it is 1/6/23 and they reached out to confirm delivery window from 1-6pm. When they hadnt shown by 5:30, I called to confirm they were coming and had the right piece of the sofa to replace. A rep told me that they are on their way but they have the wrong piece still. We want a full refund and the opportunity to take our business elsewhere.
Business Response
Date: 01/09/2023
Dear ****,
I am so sorry for the inconvenience caused by the issue with the sectional and the fact that we have not been able to exchange this for you in a timely manner. I understand your frustration and I would like to offer a concession if you would allow us to exchange this for you properly. I can offer you a refund of ****** for the inconvenience that has been caused by the multiple delivery attempts and reschedule that exchange for another day.
Thank you for your time and patience. Please let us know if you would like to accept this offer so that we can arrange that for you. You can call us at ************ or you can email us at *************************************.

Sincerely,
******'s Furniture
Initial Complaint
Date:01/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We've had their couch and coffee table ($2,200) for a few years now (purchased in early 2/2020) and they both broke down within the first year. The salesman said the coffee table was 100% wood, but it's clearly not since it chipped on the edges (within the first month). We purchased the 5-year warranty ($189), which is a scam. I filed a claim in 2021 and have been trying to get a hold of the warranty company for them to fix our furniture. ******'s said they would contact the warranty company (Furniture Care Protection [FCP]), but nothing has come about that. I went into the store a few weeks ago and chatted with customer service since I haven't heard from FCP. I told her I wanted a refund for the 5-year warranty because I've tried to contact FCP multiple times since 2021 with the help of Jeromes and FCP has not responded. The customer service lady said ********************** would not offer a refund. She said that her system shows that ******'s contacted FCP back in July 2022 but FCP has not responded to Jeromes. She said she would elevate this to corporate service. I followed up with ******'s customer service via email and they responded via text saying to call FCP. I've called FCP many times and either have waited on hold for an hour with no one answering or was directed to voicemail. I'd like a refund for the warranty and the broken furniture since ******'s has sold me a scam warranty.
Business Response
Date: 01/09/2023
Dear ********,
I am very sorry for the delay in service and for the inconvenience that you have incurred due to these issues. Looking into our system I do see that we contacted FCP for an update on contacting you and they did state that they had tried to contact you, but they never received a response or the call cut before they could speak to you. If you would like I can see if we can refund the protection plan, or part of it for you, but I am not able to offer service or a refund on the furniture as it is too far outside the manufacturer warranty.
FCP did request that you contact them again regarding starting a claim. You can reach them at ************.
Thank you for your time and please feel free to contact us again if you have any questions or if you need further assistance. You can call customer service at ************ or you can email us at *************************************.

Sincerely,
******'s Furniture
Customer Answer
Date: 01/10/2023
I have attempted to talk with a representative from FCP multiple times and have filed claims online. As I said before, when I call I either wait for an hour with no one picking up or am sent to voicemail. So I'm not willing to go through this loop again This warranty service should not take multiple years to resolve furniture repairs, which is why it seems its a scam. I contacted Jeromes customer service via email within the first three months of getting the furniture since the Jeromes sales representative said the furniture is fully covered within the first year. Jeromes customer service said the ******************** is not covered and to use the warranty service (FCP). I will accept a full refund.
Business Response
Date: 01/18/2023
Dear ********,
I am very sorry for any inconvenience caused by the delay and any issues that you have had in contacting Furniture Care Protection. Looking into the account, I do see that you contacted us via email within the first year of having the furniture, however, the warranty on the back of the invoice does specify that any cracks, chips, and scratches must be claimed within 5 days of delivery. I am sorry for the inconvenience, but you will have to make a claim with Furniture Care Protection. You will also have to contact them directly if you want to cancel that plan.
I have sent a request to our liaisons with the 3rd party warranty to have FCP contact you regarding making a claim and provided the two phone numbers that we have in the system for you as contacts.

I understand your frustration and I am very sorry for the issues that you have had. Please contact us again if you have any questions.

Sincerely,
******'s Furniture
Initial Complaint
Date:01/04/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a sofa from ******'s Furniture in November 2022. They said it would take a few weeks to be made. It took five weeks. It is now ready for delivery. We paid a delivery fee, which included getting the sofa into our apartment. They arrived yesterday and refused to deliver the sofa as they said it wouldn't fit. We called the showroom and they said we can pay for a "white glove" service to have it delivered, we said we were not paying any more so they said that they would try to deliver it the next day. Today they cancelled delivery completely and said it won't fit. So we have paid for a sofa that they are refusing to deliver.
Business Response
Date: 01/09/2023
Dear *******,
I am very sorry for the inconvenience caused by the delivery crew's inability to deliver that loveseat to your home. Looking at the photos they have in their delivery file I do see that the angles involved are making impossible without taking that loveseat over the second-story rail. This is not a type of delivery that we are not able to offer due to the liabilities involved. I am contacting management to see what options we can offer and I will contact you as soon as I have an update from management. Thank you so much for your patience.

Please contact us again if you have any questions or if you need further assistance. You can call us at ************ or you can email us at *************************************.

Sincerely,
******'s Furniture
Customer Answer
Date: 01/09/2023
On the day of the original delivery, the delivery team refused to try to deliver the sofa.
I then contacted the *** and the next day, someone from ******'s came and delivered the sofa. It is now in my house. This story about it not fitting is a lie.
Also, ******'s charged me a "white glove" delivery fee and then refused to deliver the sofa. This was after the sofa was over three weeks late.
If I had not contacted the ***, then the sofa would not have been delivered and they would have kept the delivery fee. Is this a scam?
Business Response
Date: 01/10/2023
Dear *******,

Sincerely,

Oneida
Customer Care Manager

Customer Answer
Date: 01/23/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Shupiwe Suffolk
Initial Complaint
Date:12/14/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a sleeper sofa and loveseat (*******) ordered on 10/18/2022. The furniture was sometime early November. When received, there were only 4 of the 8 pillows that were supposed to be included. I called numerous times to inform ******'s of this issue. It took weeks to get a response from ***************** (A representative at the store assisted me, but she was unable to help me other than reach out to their customer service department.) I provided pictures of the exact items that were received and described the items that were missing.On 12/12/2022, customer service informed me that they do not have these items in stock and will need to order from the manufacturer. Their estimated arrival time is ************************************************************************************************************ to purchase my own pillows without any response. The couches have very deep seats which is why they come with pillows all along the back. I'm 5'8" and can not sit comfortably on the furniture without a pillow behind me so I can't expect others to do so. I request that ******'s reimburse me for the purchase of the 4 pillows that they were/are unable to provide in a reasonable period of time.
Business Response
Date: 12/19/2022
Dear ******,
I am very sorry for the inconvenience caused by the missing pillows on that sofa and loveseat. Looking at the account I see that we have ordered the pillows for you at not charge, of course, and we have refunded the delivery fee for the inconvenience caused. I can also refund an additional ****** for the inconvenience caused.
I understand your frustration due to the delay in the receipt of the pillows, but they are on order and should be sent directly to your home from the manufacturer. If we receive them instead, we will ship them to you as soon as we have them.
The ETA on the pillows is showing the middle of February at this time, but it is possible that they will come in sooner.
Thank you for your time and patience and feel free to contact us again if you have any questions or if you need further assistance. You can call us at ************ or you can email us at *************************************.

Sincerely,
******'s Furniture
Customer Answer
Date: 12/21/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

*****************************
Initial Complaint
Date:12/01/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a table from Jeromes a year ago. The company failed to tell me that because the table was made with pine, it would develop white paint splatter like spots on the table over time. They replaced the table the first time and said that my protection plan would cover if it happens again. Well a year later, here I am and my claim is denied for a defective table. I would not have bought the table in the first place if I knew it would develop these ugly white spots. They never offered me a refund or store credit to buy a different table that would not have this issue. It looks horrible in my table. How could someone sell a table like this. Then not offer a solution to it happening again. This was 2k down the drain. I would like a refund or store credit to buy a table that they are transparent about happening over time.
Business Response
Date: 12/05/2022
Dear *********,
I am very sorry for the issues that you have had with that table and any miscommunication regarding that piece that has occurred. We would like to see how we can help you with this issue, but we will need more photos of the issue with the table top. Please send more photos so that we can see precisely what is going on with that. You can email those photos to us at *************************************.
Thank you for your patience and please feel free to contact us again if you have any questions or need further assistance. You can call at ************, text via the website, jeromes.com, or email us at *************************************.

Sincerely,
******'s Furniture

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Jerome's Furniture Warehouse is NOT a BBB Accredited Business.