Complaints

This profile includes complaints for Jerome's Furniture Warehouse's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Jerome's Furniture Warehouse

  16960 Mesamint St San Diego, CA 92127-2407

• 

  Jerome's Furniture Warehouse

  780 Los Vallecitos Blvd San Marcos, CA 92069-2723

• 

  Jerome's Furniture Warehouse

  333 N Johnson Ave El Cajon, CA 92020-3113

• 

  Jerome's Furniture Warehouse

  24410 Village Walk Pl Murrieta, CA 92562-5237

• 

  Jerome's Furniture Warehouse

  1071 Market St San Diego, CA 92101

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased couch and loveseat March 28, 2021. Approximately 8 weeks ago, one side of the loveseat would not go down after being extended. Via the ******** site, I followed the prompt for help through the texting service. They gave contact for 2 repair places. Neither could helps us. It was determined that the issue was mostly likely a faulty switch. They found the switch for $30. I requested it be ordered and asked when and how to get it. All texting stopped. We've been gone on a couple trips during this time, so continued complaints got delayed. I finally reached ********* on the phone yesterday and she confirmed the part, but informed me the case had been wrongfully closed and no part ordered. Then she informed me the part would not arrive until MARCH 2023 and because we do not have their extended warranty, they will not assist with repair and offer no solution for the broken loveseat. I could understand if the couch was much older, but it's only a little over a year! And, now we worry the other 3 switches will go out and perhaps will be broken permanently! Since they no longer carry this sofa set, makes me wonder if they've had issues all along. Perhaps a recall that should have happened. We rarely us the same side of the sofa (which works) and would be open to that switch being moved to broken side of loveseat, until part comes in. Beyond disappointed and frustrated. Would like part to be expedited and contact from management, who has the authority to help resolve the problem promptly. Thank you!

  Business Response

  Date: 11/23/2022

  Dear ***, 

   I am very sorry for the inconvenience that you have incurred regarding the part order for the switch on your recliner. You are outside the 1-year ******'s warranty on that furniture, so we are not able to offer warranty service. We have ordered the part and, unfortunately, some of our manufacturers can take some time to send parts, particularly around the holidays. Looking at the service I do see that the *** on that is showing mid-March at this time. 

   I understand your frustration with the delay, but unfortunately, we are not able to offer any service beyond the part order at this time. Please feel free to contact us again if you have any questions or if you need other assistance. You can call at ************ or you can email us at *************************************. 

   

  Sincerely, 
  ******'s Furniture

• Initial Complaint

  Date:11/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see attached letter and supporting documents.

  Business Response

  Date: 11/23/2022

  Dear *********, 

   I am very sorry for the delay and for the inconvenience caused by the issues with your furniture. I understand your frustration regarding this and I would like to help you with these issues. I will need photos of the adjustable base, since any exchange request for bedding pieces need to be approved by management. Also, please take photos of the sofa from different angles so that we can see the difference in color that you are seeing. 

   You can send those photos to us via email at ************************************* so that we can forward those to management. Regarding the property damage, have you received contact from First ********************** regarding that issue? 

   

  Sincerely, 
  ******'s Furniture

  Customer Answer

  Date: 12/22/2022

  Good afternoon,

  
  

  I am writing to indicate that I reject the response from Jeromes.  I read their 11/28/22 where they requested pictures.  I emailed them the requested pictures on 12/4 and they acknowledged receipt indicated they were being reviewed on 12/8 along with clarification requested about the adjustable bed.  But, they emailed again giving conflicting information that they were waiting for pictures on 12/16.  I replied indicating those were provided and no response was provided.  Therefore, their response is not acceptable.  The attached letter details the request and desired resolution.

  
  

  Thanks,

  Magdalena 

  Business Response

  Date: 12/29/2022

  Dear *********, 

   Thank you for your patience regarding this service and I am so sorry that this has taken so long. We are currently in contact with the manufacturer and are working with them for options and solutions for this issue. As soon as we have an update from them we will let you know so that we can get this taken care of for you. 
  Thank you again for your patience. Please feel free to contact us if you have any questions or if you need further assistance. You can call at ************ or you can email us at *************************************. 

   

  Sincerely, 

  ******'s Furniture

  Customer Answer

  Date: 01/09/2023

  No action is being taken by Jeromes, they want me to wait for them to have the manufacturer respond regarding the adjustable bed.  I purchased a 10-year warranty from Jeromes for the adjustable bed they sold me which was defective and I have requested an even exchange.  The manufacturer attempted yo repair the bed and failed.  It is not safe to have this bed as it can injure my family hence the request for a new with no defects adjustable base.

   

  I do not accept the response as no action has been taken and Jeromes expects me to wait more than the 5 weeks that I have already waited.  I purchased a 10-year warranty from Jeromes for the adjustable bed but they rather go to the manufacturer for their warranty.  Manufacturer attempted to repair the adjustable bed and failed, hence the request for an even exchange or a return of bed.  This bed is not safe to have in my house as it may incur injury my family or pets while on the bed as it is defective and it does not lock into place. 
  
  Furthermore, nothing has been addressed regarding the damage to my home nor their negligence to disclose to expect color differences in the furniture purchases (same piece).
  
  Would like them to address what was stated on the original letter to the BBB.
  
  *********************************

  Business Response

  Date: 02/04/2023

  Dear *********, 

   Thank you for contacting us and I am so sorry for the delay and any inconvenience. Looking at the order, I am showing that the base was exchanged for you. Did you have any questions or is there an issue with the new base? 
  
  Please feel free to contact customer service either by phone at ************ or email at ************************************* if you need assistance with the new base. You can also text us via the website at jeromes.com. 

   

  Sincerely, 

  ******'s Furniture

• Initial Complaint

  Date:11/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Trundle bed with 2 mattresses order #******* on 11/25/2017 with 5 year warranty from Jeromes ***********. Approximately 2 years later the wheels from the pull out bed broke off and I called Jeromes and they came out to repair but did not have any wheels and unable to repair. He said he would order and request additional wheels since my husband had to install them once they arrived. The wheels never came in. The wooden mattress support broke on both ends. I filed a claim with **************** protection and sent requested photos and details on furniture. I was approved a credit on 4/26/21 for $525.82 by *************************************. I was not told verbally nor in writing of an expectation date. On 11/02/22 I attempted to use my credit of $525.82 to purchase a bunk bed and was told the credit was voided and I had to have it reinstated by starting the process all over again submitting photos and form to reinstate the existing claim. Unfortunately I did not have the photos anymore. I dont feel its my responsibility to resend all information again due to a negligence on their part. Just to mention the bottom bed was not safe for my daughter to sleep it had to be disposed of, but I still have the top bed. Jeromes should do the right thing and reinstate my credit and pick up their bed. I did everything I was asked

  Business Response

  Date: 11/21/2022

  Dear ********, 

   I am very sorry for any inconvenience caused during this service. I see that you were approved for a reselection at the end of 2021, but we never received a response from you regarding the exchange/reselection. Guardian claims allow ********************** exchange, but we did not receive a response within 60 days, so because of this, the claim was closed. Unfortunately, we are not able to reinstate this credit or honor the reselection because it is now well outside any reasonable time period. We can offer a 15% discount on a new order with no delivery fee. 

   Thank you for your time and please feel free to contact us again if you have any questions or need further assistance. You can call at ************ or email us at *************************************. 

   

  Sincerely, 

  ******'s Furniture

  Customer Answer

  Date: 11/23/2022

  I appreciate the quick response. 
  When I was approved the credit of $524.81 I never receive any information verbally or in writing of any deadline or expiration date regarding the use of the credit. If I was told of the deadline I would have used it immediately.  With this being said  I would appreciate your reconsideration as a valued costumer to reinstate the credit or honor the re selection and delivery  of ********** Twin Bunk Bed in white. I will be more than happy to stop by your location in *********** and pay the difference. As you mentioned this has been a great inconvenience for me and my family and all I want is my daughter to have a comfortable bed to sleep in since the one I bought from you fell apart. 

  Business Response

  Date: 11/30/2022

  Hello, ********, 

   Thank you for your patience and I am so sorry for the inconvenience caused by this issue, but we are not able to reinstate that reselection credit for you. Because it has been nearly a year since that was approved it has simply been too long since that was offered and we are no longer able to honor the request. We can offer 15% off a new purchase due to the inconvenience caused by the issue you have had with the furniture, but that is all we are able to offer, per management. 

  Thank you again for your patience and please feel free to contact us again if you have any questions or if you need further assistance. You can call us at ************ or you can email us at *************************************. 

   

  Sincerely, 

  ******'s Furniture

  Customer Answer

  Date: 12/01/2022

  
  When I was approved the credit of $524.81 I never receive any information verbally or in writing of any deadline or expiration date regarding the use of the credit. If I was told of the deadline I would have used it immediately.  With this being said  I would appreciate your reconsideration as a valued costumer to reinstate the credit or honor the re selection and delivery  of ********** Twin Bunk Bed in white. I will be more than happy to stop by your location in *********** and pay the difference. As you mentioned this has been a great inconvenience for me and my family and all I want is my daughter to have a comfortable bed to sleep in since the one I bought from you fell apart. 
  Do the right thing as a business and honor original/reinstated approved credit. Your lack of communicating deadlines of using credit should not be my fault. 

• Initial Complaint

  Date:11/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a lift chair from ******'s furniture on 11/10/22, the chair was delivered on 11/12/22. By 11/13/22 the chair was not working. I specifically purchased the chair for the massager because of body pains and my arthritis issues. It is not necessary for me to have the chair because the very reason I purchased it , my needs for the massager are not being fulfilled. I'm not interested in a repair nor a replacement, I am seeking a full refund. The store I purchased the lift chair is ******** Store @ ***************************************************************************************************************************************************** **************

  Business Response

  Date: 11/23/2022

  Dear *****, 

   I am very sorry for the delay and for any inconvenience caused by the issue with the recliner. Please send photos of that recliner via email to ************************************* so that we can take a look at that. Any return for refund has to be approved by management, so we will forward the photos to our management team so that they can review those and as soon as that is done we will contact you. 

  Thank you for your time and patience. You can call us if you have any questions at ************ or email us those questions with the photos. 

   

  Sincerely, 

  ******'s Furniture

• Initial Complaint

  Date:11/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a couch from Jeromes On 8/29/ 2021. The couch has been defective from the very beginning I reached out to them and they are unresponsive and have been unable to resolve the problem for a little over a year. Theres been multiple problems along the way of the couch tearing at the seams and also the major issue Of the Back couch cushions not being long enough. Ive been more frustrated that is why Im filing this complaint because its taking so long to resolve this issue. This couch was over $2000 and now were at a point ************** team is not contacting me back when I call customer service to request a manager call. ************** team has been aware of this issue from the beginning and they are not doing enough to solve it and now they are not responding. I called customer service today before Filing this complaint with the BBB. I asked **************** if there was any other way to escalate this issue to whoever manages the management team because the management team obviously isnt doing their job correctly they told me no there was no other remedy and that they would put in another request for a manager to call me which can take 48 hours. I will be continuing to try to resolve this with them but I think a third-party needs to come in and help move things along and get this resolved.

  Business Response

  Date: 11/21/2022

  Dear ********, 

   I am very sorry for the delay and the inconvenience that you have incurred regarding this sectional. Looking at the account I see that management is currently working on this for you and we should have an update for you within the next 72 business hours. We will contact you as soon as that has been reviewed and we have that update. Thank you for your patience. 

   We appreciate your time and please feel free to contact us again if you have any questions. You can call us at ************ or email us at *************************************.

   

  Sincerely, 

  ******'s Furniture

• Initial Complaint

  Date:11/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the 2nd complaint for these same couches. I purchased 2 reclining sofas with Extended warranty in April of ************************************ August of that same year. I filed a claim to have the damages repaired (which was the right side of one sofa being stuck in the open position). It took them over 2 months to repair the issue and did NOT replace the couch. September of 2022 I called and emailed furniture protection care regarding the SAME couch 2 weeks before I was set to leave the country, it took over a month for someone to get back to me but just to let me know my photos were in review. When I finally received a call back it was because I had called the previous day to follow up. When I spoke to the Furniture Care Protection rep, I was informed that all my new claims (faulty *** port, stains, and chair jerking) were not covered under their warranty. The reason that I was given was "Multiple issues are not covered". I specified to the rep that when I initially called ******'s customer service, I told them it was just the *** port and then when I emailed them, other things were included due to just happening or being noticed. The quality of the couches is extremely poor and the fact that the couch was not initially replaced do to the damages of my initial claim. The initial repair was poorly done which is why i believe some of the current damages occurred. At this point I would rather return these couches, get my money back and cut ties with ******'s.

  Business Response

  Date: 11/21/2022

  Dear ****,

   Thank you for your patience regarding this order and I am sorry for any inconvenience you have incurred due to this furniture. Looking at the account I am showing that we completed the repair that you had done in December of 2021, but we have no further claims from you regarding this furniture. As you made a claim with Furniture Care Protection, you will have to contact them if you would like to dipute any claim decision that they have made, since they are a 3rd party company and any claim dispositions are at their discretion. I am sorry if their policies were not clear, but you do have to claim each issue individually with them; you can't put multiple issues on one claim. 

  Again, I am very sorry for the delay and any inconvenience that you have incurred. Please feel free to contact us again if you have any questions. You can call at ************ or email us at *************************************. 

   

  Sincerely,

   ******'s Furniture

• Initial Complaint

  Date:11/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was sold a repair warranty under fraudulent pretenses. We asked specific questions about what the warranty would cover and was given misinformation. We were directly told warranty of $159 covered things it does not, and was not given full copy of the warranty. When we went to file claim we were told the assurance given were all incorrect and was presented with warranty information I have never seen. I warranty company says it is ******'s fault for selling ** a product under false promises (I agree), *******'s says the warranty company should refund me because they hold the policy.

  Business Response

  Date: 11/23/2022

  Dear *****, 

   I am very sorry for any inconvenience that you have incurred and for any miscommunication regarding the coverage of the protection plan, however we would not have a way to verify what was said at the time of purchase. Furniture Care Protection is a 3rd party company and they do maintain discretion regarding approval or denial of claims, and we are not able to effect their decisions.

  We can only recommend contacting Furniture Care Protection for further assistance regarding the refung of the plan, if that is what you would like to do, or requesting a reassessment of the claim. 

  Thank you for your time and again, we are sorry for the inconvenience. Please feel free to contact us if you have any other questions or require assistance. You can call us at ************ or email us at *************************************.

   

  Sincerely, 

  ******'s Furniture. 

  Customer Answer

  Date: 11/23/2022

  I reject this response as ******'s continues to refer me to the ********* care plan, but the issue is not with the plan, the issue is I was sold the plan under false pretenses and promises by a ******'s employee, to the extent I feel it was a violation of the Unfair Business Practices Law. All I am asking is ******'s to be accountable for $159.

  While saying they cannot verify what was said, my husband was also there, and I would not be going through this much hassle if I was not directly misled. I asked these specific questions because I knew the types of claims I woould put in (pet damage). 

  Please reconsider the return of the $159 or I will be contacting a class action lawyer as I am positive this has happened to others and the purchase list can be subpoenaed. 

• Initial Complaint

  Date:11/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased an Opulence 3.0 ********************* on 12/1/2021. In stores it felt supportive and comfortable but the mattress we received felt completely different within a week of using. I even went back to the store to feel the mattress in person again to confirm it felt different. The salesman reassured me that the 1-year warranty covers sagging. After less than a month, there was noticeable sagging while sleeping, which caused intense back pain and difficulty sleeping. We requested an inspection and received one on 3/19/2022. The report stated that it was within manufacturer guidelines. However, there was no transparency in the report about measurements and parameters. We made modifications to the bed frame to make the foundation stable but the problem remains and continued to worsen over time. A major issue with the inspection is that it is done on a cold mattress that does not represent actual sagging because body heat contributes to increased sagging throughout the night until we wake up with our hips sinking significantly, and we're both well under 200 pounds. Our spines feel sore most of the day and combining the pain with lack of sleep makes it incredibly difficult to do my job of providing mental healthcare to Veterans with PTSD, to the point that it's taking a toll on my health. We reached out to ******'s by email a week ago and have not received a response. We are desperate and begging for help to have this defective mattress issue resolved under warranty so we can get a different mattress. Please help us get our lives back.

  Business Response

  Date: 11/12/2022

  Dear ******, 

   Thank you for your patience and I am sorry for the issues that you have had with the mattress. Looking at the report I do see that this is within manufacturer specifications. I can request another inspection, since 60 days have passed since the previous inspection. We will need to send that second inspection request before we can offer any other service or options. I have put in that request for you so you will receive a call from Premier Inspections West within 48 business hours to schedule the inspection appointment.  Please note that you can pick up a copy of the report at the showroom, though they should request your ID before giving that to you. 

  Thank you again for your patience. Please feel free to contact us if you have any questions or need further assistance. You can call at ************ or email ** at *************************************. 

   

  Sincerely, 

  ******'s Furniture

• Initial Complaint

  Date:11/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a leather power recliner sofa from Jeromes Furniture in **********, **********, vendor stock #ABY AS-****-RR07-3 on 07-12-2019. It was a special order and was delivered on 11-23-2019. We paid $2117.96 which includes a $229 charge for the Furniture Care Protection Plan for 5 years. A few months ago we noticed both headrests where the leather dye was coming off. I contacted Furniture Care Protection (FCP) on 09-30-2022 and filed a claim #*******. I spoke to *********. They requested pictures of the headrests along with the entire sofa. I sent those pictures the next day 10-01-2022. I received a call from ***** at FCP informing us that the claim was denied. I called Jeromes to notify them of this denial. I was informed that Jeromes doesnt interfere with the protection plan decisions although **** did send a request to a 3rd party for review. It was also denied. I spoke to 4 different people about this issue. I will provide those names if necessary. The last person was on 11-02-2022, *****************************, Manager of FCP, located in ********. She stated that the denial was valid, the reason being that oil from heads on headrests cause this to happen. WHAT? ***** heads supposed to go on headrests? She stated that it was in the contract my husband signed. I said we didnt get a copy of that contract and she replied go to Jeromes and get one. At this point ** really frustrated. I informed her that I was going to file a complaint with BBB, Yelp and get in contact with 10 News to speak with the Consumer Advocate. I asked her to be sure to add that information to my case. I only want my headrests to look like they should. Sales Order #*******XS36. Customer Code: **********. ********************* **************

  Business Response

  Date: 11/12/2022

  Dear *****, 

   Thank you for your time and I am very sorry for any inconvenience you have incurred regarding the 5-year furniture protection plan. I understand your frustration regarding the denial of your claim, but the protection plan doesn't cover anything that is caused by perspiration or body and hair oils. You can find this information here: ************************************************.
  

   That said, I would like to see if there is any way for us to help you. Please send photos to us via email at ************************************* or you can text them to us at jeromes.com. There will be a box in the lower right-hand corner for chat. That is a text feature where you can put the photos so that we can take a look. 

   

   Thank you again for your time and please feel free to contact us again if you have any questions or need further assistance. You can call at ************ or email at *************************************. 

   

  Sincerely, 

  ******'s Furniture

  Customer Answer

  Date: 11/17/2022

  We dont understand why the headrests are not covered under the furniture protection we purchased. In one response from the company we received that the headrests were to put your head on. Correct!! Thats all we did. We would like these headrests to look like the rest of the sofa.

  Business Response

  Date: 11/23/2022

  Dear ***, 

   I am sorry for any confusion regarding the coverage with ********************** Care Protection and what exactly they cover. The reason that headrests are not covered is because hair and body oils can damage leather and cause fading and discoloration over time, so it is an accumulation issue. They don't cover this because it is accumulation, just as they don't do general cleanings for furniture, but only stain removal caused by a single incident. 
  I would be happy to offer contact information for two outside technician companies in the ******************* area who can help you with that. The first is Jr ********************** ************** at ************ or you can contact the ********************** Medic at ************.

  Thank you for your time and patience regarding this service. Please feel free to contact us if you have any questions or need further assistance. You can call us at ************ or email at *************************************. 

   

  Sincerely, 

  ******'s **********************
  

  Customer Answer

  Date: 11/30/2022

  if headrests are NOT to put your head on because of accumulation of head oils, then it should be disclosed at the time of purchase & also disclose headrests are not covered by the Protection Plan! We have a lot of visitors & will explain that we bought it from Jeromes Furniture. 

• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we purchased a complete sectional for almost 4 thousand dollars we received a portion of the sectional and was told the remaining pieces of the sectional we would receive in October. Well here it is November and we are still being told they do not have the portion of the sectional available for us. Got a call from ********** at ************ refused to advise when we would get our purchase and refused to offer a refund or make this right. We have had half of a sectional for months now. I was told there is no manager or anyone else we can speak to regarding this purchase. I will contact my bank and dispute the charges since I did not receive the merchandise we actually purchased. This company ***** and i will make sure to spread the word via social media and Yelp.

  Business Response

  Date: 11/11/2022

  Dear *****, 

   Thank you for contacting us and for your patience regarding this order. Looking at the order the power sofa is still out of stock, but is showing an *** near the end of November at this time. As soon as that furniture is available you will be notified so that we can schedule that for delivery. 
  

   I am so sorry for the delay and that you were not notified that the *** are all estimates and are subject to change. It looks like it was pushed back a bit from the original ***. 

   Thank you for your patience and please feel free to contact us if you have any questions or need further assistance. You can call us at ************ or email at *************************************. 

   

  Sincerely, 

  ******'s Furniture