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Business Profile

Housewares

Savvy Smart Deals

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Housewares.

Complaints

Customer Complaints Summary

  • 27 total complaints in the last 3 years.
  • 15 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/25/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered the ***** blocking" safetrak plastic cards that supposedly keep credit cards from being accessed by RFID. Savvy charges $5.54 monthly for a bogus unauthorized service.Solution is for Savvy to cease and desist the monthly charges for all customers and refund 3 months worth ($16.62) of charges back to my credit card.

  • Initial Complaint

    Date:06/18/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company snuck in charges on a purchase I made in Feb 2025. I never agreed to their charges or any services associated with these charges. I only agreed to the original cost of 3 RF cards, nothing more. So they added this unauthorized charge in unbeknownst to me and have continued to charge the ** every month since then. I have tried many times to get this straightened out with their service ***** who on April 25th agreed to refund charges and stop charging my card in the future -see copy of their email response below:************************************************************ Fri, Apr 25, 9:46AM to me:Dear **** *****,Thank you for providing the details of your purchase. I have reviewed the information regarding your order number ******** for the SafeCard units. It appears that there might be an issue with recurring charges that were not intended as part of your purchase.I will proceed with canceling any recurring charges associated with your account and initiate a refund for the past three months of charges totaling $5.54 and $4.99 each. Please allow a few business days for the refund to reflect in your account.If you have any further questions or need additional assistance, feel free to reach out. We are committed to resolving this matter to your satisfaction.I have had to call the ** company multiple times to get this stopped, and I know they will do it to others, just have they have done this to me, so I wanted to make known who potential customers are dealing with when they deal with this company.Thank You,**** *****

  • Initial Complaint

    Date:06/03/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Initial order was placed 1/29/2025 for 3 credit card protection sleeves for the total price of $59.98 charged to my ****** account. Order was cancelled on 2/17/2025 and confirmed via email on 2/18/2025 due to product being on back-order with no estimated shipping date. Refund was finally issued on 3/13/2025 to my ****** account only to be recharged on 3/18/2025 on the claim of a mistaken refund. I have made numerous attempts via emails and phone calls to resolve this issue all to no avail.

  • Initial Complaint

    Date:05/27/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date,4/24/25. $58.97, I ordered IDIF blocking cards., my complaint is they keep charging my credit card. $4.99, for a monthly Membership that I did not order, or sign up for. this company is a fraud. I did receive, my product. but trying to contact them has been a joke? Phone # given.**************. E-Mail. ******************************************* unable to contact this company. ordered off the company web site. *********? My Resolution. is for them to stop charging my credit card for this Membership I did not agree too. for $4.99 monthly.

  • Initial Complaint

    Date:05/23/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered their safe cards 3/8/25 and then I started to be charged *****. I have reached out to their support email address and they wouldn't resolved or tell me why I was being charged. I have the emails that I sent to them on file. The phone number that they provide on the credit card statement doesn't work when you call it all you get is a busy signal making it impossible to reach them. After finally finding a working number they tell me I can only receive credit for the current 30 days.

  • Initial Complaint

    Date:05/15/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid ****** for ********. I ordered 2 sets. They where not what I thought they would be and I called savvy smart deals to see how I return the items and get a refund. They where delivered April 8 2025 and I returned them in a vanilla envelope with the return number that savvy deals gave me to put on the package along with there address. I sealed the envelope put stamps and dropped it in my out going mailbox. It's been a month and still no refund. I called on May 15 2025 r9 address the issue with my refund and now they won't refund because I don't have a tracking number they did not tell me I needed to send it back through ***** cos or that I needed to pay for a tracking number so it went through regular mail and I can't get a tracking number now. They have the returned product and are refusing to refund my money. Please see help me get this settled. They are keeping my money and now have the product returned to them. I am out the product and my money now

  • Initial Complaint

    Date:05/01/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had done an order with this company for there product, paid for it and never received it, apparently it was sent to wrong address .I contacted them and they said that they would have them resent which I still did not receive, I have not been refunded nor have had any other emails.The following is our conversations.SafeCard - Tracking Confirmation Inbox SafeCard G2 (1 item from Delivered Sat, Mar 22 Order number ******** Tracking number ****************************** Based on your emails Correct?SavvySmartDeals Support Sun, Mar 16, 9:06PM Hi ***** E *****! Were happy to confirm that your ******** has shipped! Heres your tracking number, so you can keep track of its progress. Your Tracking Numbe ***** ***** Fri, Apr 11, 2:46PM Address should be 232 ***** *** Ct Tooele ,ut *****, looks like it got sent to 242 ***** *** ct ********************************** Fri, Apr 11, 2:50PM Hello ***** E *****, Thank you for reaching out regarding the shipping address issue with your order. I understand that the order was sent to 242 ***** *** Ct i ***** ***** <********************************>Fri, Apr 25, 7:52AM (6 days ago)to support Hi I'm I ever getting my cards, if not refund me

  • Initial Complaint

    Date:04/14/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 24, 2025 I ordered 3 safe cards that are to protect credit cards. I paid $59.98 plus $4.99 which I'm not sure what that was for. It doesn't say on the receipt. I never received the product. I emailed them starting February 5 telling them I hadn't received it. I didn't hear anything from them. Feb. 11 I emailed again. Nothing. Feb. 25 I emailed again. I asked for a refund which they gave, but then on March 19, they charged my bank account again!!! I still had not received the product. March 19, at 9:44 Am they replied "they apologize for the inconvenience and they will escalate this issue to our billing department. That was from ***** ******. Then on the same day at 11:21 I received the exact same response from **** ******.March 20 I sent another email and again **** ****** replied with the exact same response. That same day, I received the same response from ***** ******.On March 27 I sent another email and then again on March 31. **** ****** again responded with the same exact email. March 31 I sent another email and **** ****** responded again with again the same exact email. On that same day ***** ***** gave me the same exact email. On April 11, I sent an email again telling them I will bring it to the BBB. ***** ****** responded with again the same email!!!All I want is a refund from this company. I have all the emails I can send you if you want them.The total refund should be $64.97

  • Initial Complaint

    Date:04/10/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    see Attached document

  • Initial Complaint

    Date:04/01/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an online purchase of a product called SafeCardG2PACK3p, a means of protecting credit and debit cards from cyber theft. I paid for this product using my ****** account, and the money has been sent.When I tried to complete the order, I was unable to reach the checkout page without purchasing an additional product I did not want. I closed the order and telephoned Savvy Smart (twice).I conveyed the exact order number correctly (it was correctly read back to me), but the Savvy Smart contact would not cancel the order without having my full address and zip code. The customer service person claimed that it was impossible without the full shipping address information. I suspect that this company is not entirely honest, and I refused to give my full address to the two Savvy Smart contacts in customer servicel with whom I spoke. In the second conversation, I gave all the information but my house number, and still was not able to cancel the order. With the information they have, a refund to my ****** account should be possible.Thank you for your help.****** ******

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