Reviews
This profile includes reviews for Instant Checkmate's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 63 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromRichard M
Date: 06/13/2025
1 starRichard M
Date: 06/13/2025
Been with *** for about 15 years. Recently they put wrong information on my own background page and when I called them and told them it was from another person with my name but a different birthdate, they wouild not correct the error. They were sued by the ************************ for this very thing, but they are still not cooperating with customers after a 5.8 million dollar fine.Cancelled my subscription today, ********** not use them. Not sure why they are so arrogant.
Instant Checkmate
Date: 06/16/2025
Dear *******, Thank you for your review. Were truly sorry to hear about your frustration and want to acknowledge how disappointing it must have been to encounter inaccurate informationespecially after being a valued member for so many years. We appreciate you taking the time to share your concerns and would like to address them directly. Weve confirmed that your account was officially cancelled during your conversation with our support team, and we appreciate you reaching out to resolve your request. As previously communicated, Instant Checkmate obtains information from a wide range of public sources, including local courthouses, census records, and other publicly available sources. We are not the original source of the public record information we provide, and we are unable to alter public record information. It is presented as it is received. Due to the nature of public records, occasional discrepancies such as outdated details or inaccuracies may appear. While we are unable to make specific edits to a report, we are happy to help you remove the report from our services if you wish. If youd like us to manually suppress your report, please contact our support team via email and provide any email addresses, complete physical addresses, or phone numbers that may appear on the report in question. This information will be used solely to help verify your identity and to process your suppression request accurately and securely. Thank you again for getting in touch. If theres anything more we can do to assist you, please dont hesitate to reach out at ************ or *********************************** Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary. Sincerely,Instant Checkmate SupportReview fromCarol P
Date: 05/31/2025
1 starCarol P
Date: 05/31/2025
None of the information provided was up to date. In fact it was years old.Instant Checkmate
Date: 06/02/2025
Dear *****,Thank you for your feedback. We're sorry to hear that the information in your report did not meet your *************** disclosed in our Terms of Use and within our reports, we compile data from a variety of third-party data providers and publicly accessible sources. While we work closely with our data partners to deliver accurate and up-to-date information, the nature of public records means that some data may not always be current or complete. Because of this, we encourage users to treat our reports as a starting point for their own research and verification.That said, we understand your concerns and have taken action accordingly. We have canceled your membership and issued a full refund to the original payment method. No further charges will be incurred.If you have any other questions or need further assistance, please dont hesitate to contact our customer service department at ************. Our team is available daily from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time), including weekends. (Holiday hours may vary.)Sincerely, Instant Checkmate SupportReview fromRuth B
Date: 05/28/2025
1 starRuth B
Date: 05/28/2025
We may have checked for legal documents 10 years ago when my Mom died. Instant Checkmate has been charging us for 10 years with no activity on the account at all. No refunds except for this month: $59.16. Finally caught it on my spouse's statement. ************************** is not a reputable company if they keep charging without any use of their product. ******.Instant Checkmate
Date: 05/29/2025
Dear ****, Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our billing terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.Our customer support team is happy to assist you with your account; however, we were unable to locate an account associated with the information provided. We request all relevant information listed below to assist us in locating the account and resolving this issue for you. The first and last name used on the account The email address registered The first 6 and last 4 numbers of the card used The ****** email address or ****** Transaction ID number We encourage you to contact our Customer Support team at ************ or via email at *********************************** and we will be happy to assist you in resolving this matter collaboratively.Review fromElizabeth B
Date: 04/02/2025
1 starElizabeth B
Date: 04/02/2025
Highly disapointed with our experience. My father is an older gentleman and somehow signed up for a subscription for this without meaning to. He was simply looking for photos of one of his cousins who had recently passed away. He never received any reports but has been charged for 3 months of reports and another fee for a subscription for downloads. Another example of a company trying to slip in monthly subscription costs and in this case two of them! We called and pleaded for them to refund the charges and the agent stated this was their company policy and that they did not make allowances, they would only refund the charges from this last cycle. We asked to speak with a manager and she said again we would get the same answer. Not making it very clear that someone is signing up for a subscription is a sad and deceitful practice that has become way to common in todays world. Not making allowances or showing compassion for those who are no longer in the workforce and trying to enjoy their retirement on their set incomes really just speaks volumes. Maybe instant checkmate provides a good service for some people, I can't speak to that but their lack of compassion and lack of desire to do the right thing (or maybe they just don't know that is)....I certaintly would not want anything to do with them and will not support their business in any way.Instant Checkmate
Date: 04/04/2025
Dear *********,Thank you for taking the time to share your concerns. We're truly sorry to hear about your father's experience, and we completely understand how upsetting this must have beenespecially for someone on a fixed income who did not intend to enroll in a subscription.Instant Checkmate is committed to transparency. All subscription terms, including any optional add-ons such as downloadable reports, are clearly disclosed at checkout, along with details about recurring billing and renewal frequency. These terms must be accepted before completing a purchase and are also outlined in the confirmation email. Customers may cancel at any time through their online dashboard or by contacting our support team.That said, we never want anyone to feel taken advantage of. We've attempted to locate the account using both email addresses associated with your reviews but have been unable to identify a match. Weve reached out again via email to request more information so we can fully investigate and determine what options may be available.If youd prefer to speak with someone directly, our team is here to help at ************ or *********************************** Monday through Friday, 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET); holiday hours may vary.Review fromJens K
Date: 03/28/2025
1 starJens K
Date: 03/28/2025
Business with criminal activities. Scammer use it to launder money.Scammer signs up with stolen credit card credentials (mine!), Instant Checkmate collects the fees, scammer collects commission fee. They don't want to give back the stolen money. Total unethical business practices, potential criminal activity.Instant Checkmate
Date: 03/31/2025
Dear Jens,Thank you for sharing your concerns. We understand how frustrating it can be to see unauthorized activity associated with your financial information, and we take all such reports very seriously.Upon review, we identified that your account was affected by an internal error, and we sincerely apologize for any inconvenience this may have caused. We can confirm that the account in question has been fully canceled, and no further charges will occur.We also confirmed that the charges were disputed through your financial institution. Once a transaction is disputed externally, the resolution process is handled directly by your financial institution. We encourage you to follow up with them for the final status of your dispute.Please note that Instant Checkmate is a legitimate public records search service, and we do not condone or engage in fraudulent or criminal activity of any kind. We have measures in place to detect and prevent unauthorized use of our services. In the event stolen financial information is used to create an account, we rely on prompt reporting from the affected individual or financial institution so that we can take immediate actionas we did in this case.If you have any further questions or would like additional clarification, please dont hesitate to reach out to our support team at ************ or via email at *********************************** Our team is available during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (holiday hours may vary).Sincerely,Instant Checkmate SupportReview fromDavid F
Date: 03/19/2025
1 starDavid F
Date: 03/19/2025
Signed up for a ONE TIME USE and they enrolled me in a monthly subscription at $35 and change compared to $3.99 ONE TIME USE. Called to cancel, awaiting to see charges dropped.Instant Checkmate
Date: 03/24/2025
Dear *****, The charges associated with the payment method in question have been disputed, resulting in a chargeback. When a chargeback occurs, it indicates that the account is in dispute with the financial institution, and the individual should contact the institution directly for any refund requests. The membership was promptly canceled and deactivated, with no additional charges to be incurred. Furthermore, due to the dispute, access to this account will no longer be attainable. Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Instant Checkmate SupportReview fromCorina K
Date: 11/10/2024
5 starsI have used every business that offers reverse phone lookup. Most offer additional search options such as email and name. Instant Check Mate goes leaps further offering name, E mails, address, secondary phone numbers and even usernames as well as possibilities of these (usually hinting a connection). You can also get background reports. If you have ever had to purchase a background report on an individual, you know the information included. Instant Check Mate offers even more info than that before you even have to pay a cent more than the basic sub fee. I see so many people complain about having to pay for these searches but it's a business and the data you get just with the min. Sub is by far more valuable than their competitors. I could write an extensive list about all the data you'll be sippin tea to but I'll just say If you've clicked on a reverse phone lookup site because it said "Find out who they're texting" or "Is your husband lying?", "Find him on Tinder!" Instant Check Mate is gonna get you closer to that info than a group of you and your besties putting on your detective caps and scrolling through hundreds of social accounts. ********************** Check Mate will give you the LINKS of the socials you're looking for bestie! THE quality of what you are getting is unmatched. This business does what others claim to do and will have you moving in the shadows and on your way to a gasliit free existence. One tiny issue ill mention, I opened a second account for a search bc I was unable to connect to my VPN so I paid the trial fee, I made sure to cancel so I wasn't charged the monthly subscription price.Well they accidently charged me the Sub price, so I contacted support via e mail. The refund came through within 36 hrs without them having to follow up or me hassling. No need to provide CC numbers, Time, date, e- mail used and first born child AS IT SHOULD BE. It was so easy it almost feels suspicious lol.Review fromMARY H
Date: 10/31/2024
1 starMARY H
Date: 10/31/2024
The data I received from them contained inaccurate information and included data for people other than the ones I searched for. I could find more accurate information using ****** searches. They charge ~$30 for 1 month, but if I wanted to download any report I would be charged more. As I was canceling the membership they offered free reports and only $16.95 a month. I read the *** report from 2014 about their practices and the fine they had to pay. They are still using the same fraudulent practices in 2024. Why are they able to continue? Is there any hope of a refund?Instant Checkmate
Date: 11/04/2024
Dear ****,When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.We gather the information in our reports from numerous third-party data providers and publicly available sources and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time as we explain in our Terms of Use. We therefore encourage you to use the report as a starting point and perform any additional investigation you deem helpful for your purpose.We have cancelled all memberships and refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Instant Checkmate SupportReview fromLonnie D
Date: 10/30/2024
1 starLonnie D
Date: 10/30/2024
I used Instant Checkmate one time to compare results from another service. I made absolutely sure to use the "one time" service, and not apply for recurring or continued usage.Checking my card charges, I see that Instant Checkmate automatically signed me up for ongoing service, with a monthly charge!!Customer service refunded the second month charge. But the first month charge is MORE than the advertised charge for a "one time" search.That is fraud and theft. I just called to cancel, let's see if they honor the request and cancel as their customer service personnel said!Instant Checkmate
Date: 10/31/2024
Dear ******,When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.We have cancelled all memberships and refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Instant Checkmate SupportReview fromRenee J.
Date: 10/20/2024
1 starRenee J.
Date: 10/20/2024
After inquiring about quotes for monthly contracts, i got a nasty email saying I abused their community rules and they were cancelling my account. I wrote them back and told them I didn't know what they were talking about since I was inquiring about an account, and I didn't have one. I have used them in the past but told them I'd be glad to take my business elsewhere. Very disappointed in the direction this company taken.Instant Checkmate
Date: 10/22/2024
Dear *****,Instant Checkmate is a public records search service. Our Terms of Use prohibit the use of the website for any business reason. This includes the collection of data for any purpose other than your personal use. A thorough investigation is conducted after an account is suspected of being in violation of these ******** the event of a proven violation, the account in question is disabled from further use, all memberships to be cancelled, and all charges to be returned to the payment option used (up to 12 months due to system limitations).Your account was determined to be in violation of our Terms of Use. We have disabled the account to prevent any further access. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Instant Checkmate Support
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.