Reviews
This profile includes reviews for Instant Checkmate's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 63 Customer Reviews
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Review fromAlice M
Date: 07/27/2022
1 starAlice M
Date: 07/27/2022
This company listed a man who is a *** offender at my address who doesn't reside here! My whole family is in danger and they don't care. First they said they'd help, then said they'd remove it, then said can't do anything call the police. Well I HAD called the police WELL before even contacting these liars. They still won't do anything. This is immoral and illegal
Instant Checkmate
Date: 08/08/2022
Dear *****,Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time), Monday Friday.Sincerely,Instant Checkmate SupportReview fromJacqueline F
Date: 07/23/2022
1 starJacqueline F
Date: 07/23/2022
I immediately canceled my account the very next day because the one report I researched showed no info. Just a name. I had to file a complaint because I could not log into account after making 2 payments. $27.08 and $4.99. Instant Checkmate finally let me log in and cancel account, then blocked me again. So they took my money, charged my account 4 days later, no longer allow access to account even though I paid for one month. Shameful ethics and sales practice.Instant Checkmate
Date: 08/08/2022
Dear **********,Thank you for reaching out to us. We understand that it can be frustrating to not immediately access your services. We have a verified login process in place designed to ensure the safety of all of our customers utilizing our services. After further investigation, we have verified that this account was successfully verified and you were able to complete searches in your account. As a courtesy, we have refunded this account in full back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time), Monday Friday.Sincerely,Instant Checkmate SupportReview fromJoyce W
Date: 07/10/2022
1 starJoyce W
Date: 07/10/2022
Very inaccurate. You can find out more by looking up information yourself. I search several people and not one was correct. Addresses wdre all wrong etc Do not waste your time or money.I have never seen such garbage.Instant Checkmate
Date: 08/08/2022
Dear *****,While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from Instant Checkmate, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show ** in a final report.We have refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time), Monday Friday.Sincerely,Instant Checkmate Support
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